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  • feedwordpress 17:00:55 on 2018/06/20 Permalink
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    Office Dynamics Top 10 Blogs For Administrative Professionals 

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    Last week Office Dynamics sent an email to all of our subscribers saying, “Thank you,” and we also provided the Office Dynamics Top 10 Blogs For Administrative Professionals. We would like to make that message available to our social media and blog followers as well because you are part of this great family we have. Enjoy and once again, THANK YOU!

     


     

    Office Dynamics International has and always will be focused on YOU. Your training, your education, your professional advancement, and your overall well being is important to us.

    It is because of you that we are able to help and provide information to so many people and we just want to say THANK YOU!

    And as a thank you, we decided to provide you with our Top 10 Most Read Blogs. These are the 10 most popular blog posts that your peers in the industry (and outside the industry) have chosen to read.

    Please enjoy and feel free to comment on the posts and share them with your colleagues. If you wish to subscribe to the blog, please enter your email address in the subscribe section that is located at the top right of each blog post.

    Thank you so much,

    The Office Dynamics Team

     


     

    1. 9 Ways to Improve Your Organizational Skills

    2. Coping With Conflicting Priorities

    3. Why Being An Executive Assistant Is A Rewarding Career

    4. 8 Killer Tips For A Successful Executive And Assistant Partnership

    5. 3 Stages To Problem Solving For Administrative And Executive Assistants

    6. Qualities Of A Great Assistant

    7. A Secretary Vs An Executive Assistant

    8. Executive Assistant Time Management Tips

    9. How To Plan Business Travel & Business Travel Planning Checklists

    10. The Admin’s Guide To Organizing Digital Files

    The post Office Dynamics Top 10 Blogs For Administrative Professionals appeared first on Office Dynamics.

     
  • feedwordpress 15:30:47 on 2018/05/23 Permalink
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    Insights from a “Rock Star”: A Conversation with Joan Burge 

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    OSU Administrative Professionals Hosted Joan Burge

     

    Ohio State University Administrative Professionals Group hosted Joan Burge April 23, 2018, in an informal session called Insights From a Rock Star: A Conversation with Joan Burge. Many of the professionals attending had questions about Joan and her accomplishments, however, there were several questions during the event that were asked that are often asked by our own readers.

    We thought we’d share some of those questions that were posed to Joan.

     

    How does one enhance his/her value in a partnership with an executive who has challenges delegating work?

    My number one is don’t ask for permission. Just jump in and engage in the change and do it. As far as the value the second place you can add value is by looking within your own area of the work. Identify the areas in which you excel and leverage them. If you have a good leader, they should be observing your talents and sending work your way that play to your talents.

     

     

    What are a few key strategies for “managing up” when one’s new manager is resistant to change?

    Number one, focus on selling the benefits of the change to your executive. Number two is to ask your executive to try this new process or idea that you are recommending for at least 21 days. The reason for that is because it usually takes us 21 days to feel semi-comfortable with something new. After 21 days, you can ask your executive their thoughts on the new process. Is there anything that should be changed or tweaked?

     

    What challenges do administrative professionals face today compared to ten years ago?

    There is a huge lack of information. Years ago, before all the technology, everything had to cross an assistant’s desk. Therefore, we saw everything, we had to read everything, and we had access to information. Today, information is out in space or in the cloud and assistants don’t have access. That makes their job more difficult. So, my advice for an assistant is you have to ask questions, you have to pull information out of your executive, and you have to get your nose in their business in what they’re doing so you can do your job better and be more proactive.

     

     

    Of all the skills and talents that an Administrative Professional must have in today’s world, which are the most critical and why?

    The most critical skill is resiliency today. You absolutely have to be resilient with all the changes that are taking place. You have to be adaptable, agile, and go with the flow. You also have to be resilient to whatever your executive dishes out to you. Executives need it done now and they need it quick. They are not always going to cushion the words they use or worry about how they say it. They are just going to tell you what they need. So you’ve got to be resilient, you can’t take it personally. You can’t get offended because your executive is not wording their request exactly like you want.

     

    What piece of advice did you not receive that you wish you had?

    It’s not personal. Business is just business, work is just work. The decisions your executives and managers make are just decisions they just make. It’s not personal! It doesn’t have to do with you personally even though it affects you personally. It’s just business. You’ve got to toughen up.

     

     

    Joan Burge has been speaking to small and large groups for over 25 years. Her passion and drive for the administrative field, the women, and men that are involved in it continues to fuel her desire to improve the overall standard of the administrative and executive assistants around the world. With creative teaching techniques, powerful lessons, and high-impact training Joan and Office Dynamics continue to lead and set the standard for all administrative training.

     

    Joan is available to speak at your events. Please call 800.STAR.139 to get more information.

     

    The post Insights from a “Rock Star”: A Conversation with Joan Burge appeared first on Office Dynamics.

     
  • feedwordpress 22:00:37 on 2018/05/06 Permalink
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    Meeting New People as an Administrative Professional 

     

    conference reception for networking

    Meeting new people as an Administrative Professional is cool! Think about all the people you have met because of the people you support and where you work. Where else would you meet such a broad range of individuals? Many executive assistants and administrative assistants work with a variety of cultures. Even in my “good” old days as an executive assistant, I worked with people from Italy, Switzerland, Germany, and France.

    In our company, we have been so fortunate to meet administrative professionals from Russia, Japan, Italy, and Qatar.

    Then think of all the high-caliber people you have met through your executive or organization. Do you ever stop and think about how fortunate you are to have met such a repertoire of people? What about any local networks you have developed through your job?

    Do you ever stop to think how fortunate you are to meet so many diverse individuals because you work in the administrative profession? How many people would you not know if you didn’t work in the administrative profession—or for the executive you support? Are you showing an interest in others? Do you extend yourself to learn about people even though they don’t think just like you? Do you try to know the people your executive knows? Do you display a good attitude with everyone you meet? Is your network vast?

    Be Cool! Get to know others — you may learn something new — and you never know who they might know that you need to know!

     

    joan_burge_signature

    Joan Burge
    Founder and CEO

     

     

    The post Meeting New People as an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 20:00:19 on 2018/05/01 Permalink
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    Before You Retaliate 

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    Before you retaliate

    It’s almost instinctive to yell back or to be offended at someone who is yelling at you—be it a co-worker or a manager. But yelling back or arguing accomplishes little. It can destroy a business relationship and certainly dims your professional image. So before you respond to a verbal attack, keep these things in mind.

    • Figure out what’s really going on. In each of the following cases, compassion—not retaliation—is in order.
    • Every one is liable to blow up during a rough day at work. If the person yelling at you isn’t known as a chronic jerk, then consider that the source of the blow-up could stem other reasons and not personal.
    • Consider that some people are just socially inept and know no other way to communicate.
    • Then, there are some people who crave the attention and know that yelling or being aggressive is one way to get it.
    • Listen before you leap to conclusions. Assume first that what a person is saying is true. More often than not, we tend to start making a list of what’s wrong with a person and miss the opportunity to really find out what’s at issue. At that point, no one is listening to what the other is saying.
    • Stay neutral. Instead of adding fuel to the argument by yelling back, deflect the hostilities. Don’t walk away. Instead, demonstrate a neutral position. Answer in a calm, steady voice or give an inane answer. It usually stops an argument cold.
    • And don’t handle this via email. Take advantage of a Human Moment.

    Forgiving is not forgetting; it’s letting of go of anger and hurt and moving on. Take time. It’s not easy to forgive with both your head and heart.

    – Joan Burge

    The post Before You Retaliate appeared first on Office Dynamics.

     
  • feedwordpress 14:30:27 on 2018/04/25 Permalink
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    Happy Administrative Professionals’ Day! 

    A message from Joan Burge, Founder and CEO of Office Dynamics International:

     

    Happy Administrative Professionals’ Day!

    The team at Office Dynamics is grateful for each and every one of you. You have enriched our lives, challenged us to think big, and honor us by supporting our work. There is no greater joy for us than to serve you.

    It is my hope that you will always hold your head up high in this profession. For decades I have said being an administrative or executive assistant is a Career of Choice. There are millions of good assistants who love what they do and have committed themselves to this highly-valued work. Do you really know how special you are to your executives and organizations? I hope so and not only on this day but throughout the year.

    Well, what can I possibly tell you that you haven’t heard before or read somewhere else in relation to Administrative Professionals Day?
    Have a grand vision for yourself in this profession. That does not mean you have to climb the ladder and work for a CEO. Maybe that is not your desire. I mean expand and grow where you are planted. Expand your mind; add to your skill set; challenge your thinking; look at your day in a new way; be a life-long student. You will amaze yourself! Who you are today is not all of what you are capable of becoming. Trust me.

    To have a grand vision, you have to dream and ignore the naysayers. They don’t know you! You know you. But sometimes you don’t even know yourself. Often when assistants show up for our training, they are already skilled and experienced. During the course of the training day, they are stretched out of their comfort zones because of the learning activities we facilitate. These seasoned assistants are excited to see, at the end of the class, that they tapped into potential they didn’t even realize was within them.

    I congratulate you on how far you have come and where you are today.

    I encourage you to think bigger, to take takes risks, and become all you were created to be.

     

    joan_burge_signature
    Joan Burge
    Founder and CEO

    The post Happy Administrative Professionals’ Day! appeared first on Office Dynamics.

     
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