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  • feedwordpress 13:25:26 on 2018/06/10 Permalink
    Tags: , , , , , , Trust,   

    99 Simple Things That Will Help You Build Trust and Credibility 

    Trust is the most valuable asset and the most precious resource. It allows for vulnerability and honesty. When there is trust, it will affect every area of your life, business and personal.

    When there is no trust, it affects you, hurts you and ends up costing you.

    Trust usually takes years to build, seconds to break, and forever to repair.

    If you want to succeed, you need to be concerned with cultivating trust and credibility.

    Here are 99 ways to do that.

    1. Lead by example. Your strongest testimonial is your own personal example. You must first and foremost lead yourself and show behaviors of trust–only then can others rely on you.

    2. Say what you mean and mean what you say. Build up a reputation of being direct and forthright, so people don’t have to guess at what you’re trying to say. (This doesn’t grant a license to be unkind, though.)

    3. Show commitment. When you honor what you say, people will trust you. If you cannot keep a commitment, be open and honest about the reason and try to find a way to make it up to the other party.

    4. Share your character. People will be more likely to trust you when they know your convictions.

    5. Follow through on your promises. Keeping your promises lets people know they can count on you.

    6. Manage complexity. Take time to explore issues that might be too narrowly defined. Always make what is complicated simple.

    7. Have integrity. Integrity is doing the right thing even though no one is watching. Integrity is making sure that what you say and what you do are aligned.

    8. Clarify expectations. State what you expect from others clearly. Research shows that 80 percent of conflict arises from unclear expectations.

    9. Be competent. The difference between competence and incompetence is demonstrated in actions. Work constantly on improving your skills so you can stay on top of your game.

    10. Find common ground. Even in an adversarial relationship, if you can find a little common ground you’ll have something to build on.

    11. Be authentic. To be authentic is a daily practice of letting go of who you think you’re supposed to be and embracing who you are. If you can find the authentic part of yourself and embrace it, others will follow suit.

    12. Eliminate ambiguity. Ambiguity is the enemy of trust. Uncertainty and mystery breed distrust.

    13. Know yourself. Always operate with self-awareness and integrity.

    14. Care for people around you. People trust those who demonstrate caring toward others.

    15. Do the right thing. Let people see you doing what is right. It’s better to lose and do the right thing than to win and do the wrong thing.

    16. Learn by listening. To be trusted, make time to learn from others. Listening is the stepping stone to learning.

    17. Keep perspective. Put important things first and keep perspective. Most of what we hear is opinion and perspective, not facts and absolute truth. Keep that distinction in mind to build credibility.

    18. Act in the best interest of others. When people believe you are truly acting in their best interest, they tend to trust you.

    19. Live by strengths. Strength lives in difference, not in similarities. Showcase your strength to build trust.

    20. Cultivate confidence. Confidence is the ability to feel certain when times are uncertain. Trust begins when a person has confidence; it earns credibility and offers assurance.

    21. Don’t gossip. Do not gossip. Period. Do not talk about others behind their backs, ever! There is nothing good about gossiping, and nothing kills your credibility and integrity faster.

    22. Take ownership. When you take ownership of your mistakes and learn from them, you prove that you can be trusted.

    23. Be yourself. As the old saying goes, everyone else is already taken. Don’t change who you are to please other people–because at the end of the day, to earn trust is to be yourself.

    24. Be curious. Resist taking over conversation or trying to immediately solve the issue. Stay curious and ask questions. Curiosity is the compass that leads us to closer connections.

    25. Be straightforward. People do not like or trust people who play games. Be direct and straightforward and you will gain credibility.

    26. Praise people. Create opportunities to praise people. People trust those who recognize them and appreciate them.

    27. Guard your reputation. It takes many trusted actions and good deeds to build a good reputation and only one bad choice or action to lose trust.

    28. Keep secrets. If someone tells you something in confidence, keep it to yourself. Knowing how to keep secrets lets others know they can trust you.

    29. Stand for something. Know what you stand for and live by those principles.

    30. Be accessible. People who are not accessible seem less trustworthy to others.

    31. Model the behavior you expect from others. If you want to see trust from others, you have to first model it yourself.

    32. Remember names. People like it when you know their names–it shows attention and caring and leads to trust.

    33. Don’t interrupt. When you interrupt, you are telling everyone that what you have to say is more important than what anyone else has to say. Listen instead.

    34. Don’t fidget. Be aware of your body movements. Minimize leg shakes, body shifts, and hand fidgets. It’s harder to trust someone who seems nervous or anxious.

    35. Express your feelings. People who convey only hard facts come across as cold and distant. This does not encourage trust.

    36. Vulnerability is the new strength. Trust builds when you open up. Don’t hide your human side–that’s the side that people connect to.

    37. Look people in the eye. If you’re constantly shifting your eyes, it makes people suspicious of you.

    38. Underpromise. So you can overdeliver.

    39. Be consistent. Don’t keep changing your opinions or views. Consistency builds trust.

    40. Bring out the best in others. Make people important to you and be interested in what they can accomplish.

    41. Remove distractions. Focused attention earns trust, so turn off your phone, close your computer, and do all that you can to  give your undivided attention.

    42. Value accountability. It is not only what we do but also what we do not do for which we are accountable. When we accept accountability we are taking responsibility for our actions.

    43. Don’t be late. Honor time–your own and that of others. It shows you respect them, and respect leads to trust.

    44. Value differences. Trust is based in differences and seeing things in new ways.

    45. Show empathy. Empathy must precede advice if people are to trust you.

    46. Be understanding. Seek first to understand, and then to be understood.

    47. Acknowledge other people’s efforts. If people are making an effort, make the effort to acknowledge them.

    48. Be relevant. Showcase your capabilities and constantly improve on your skill set.

    49. Be honest. Honesty really is always the best policy.

    50. Be open-minded. Foster a climate in which people will share their ideas and be open to each other.

    51. Celebrate diversity. Diversity is Different Individuals Valuing Each other Regardless of Skin and Intellect, Talent, or Years.

    52. Be tolerant. People will be more likely to tolerant you when they know you are willing to be tolerant toward them.

    53. Don’t take people for granted. Letting people know you value them is the foundation of trust.

    54. Take your time. Take time when making decisions and think before acting too quickly.

    55. Share information. Don’t hoard information but share it readily. Sharing earns credibility.

    56. Don’t lie. One small lie can destroy all trust.

    57. Be emotionally intelligent. Acknowledge feelings and show empathy. People will trust you more when they feel that you understand them.

    58. Communicate effectively. Concise clear communication is the cornerstone for great trust.

    59. Don’t cover up bad news. Tell people what they need to hear and don’t cover it up. You will earn trust even if the news is bad.

    60. Add value. Work on adding value for others to all that you do.

    61. Take responsibility. When something goes wrong, take responsibly and own your mistakes. We trust people who are responsible.

    62. Good intentions go a long way. Even if things don’t go as planned, working from high ideals puts you in a good light.

    63. Respect others. Treat everyone with respect–especially those who cannot do anything for you.

    64. Perform small acts of kindness. No act of kindness, however small, is ever wasted. Even if no one else sees it, it will change your own heart.

    65. Focus on delivering. You don’t get results by focusing on results; you get results by focusing on the actions that produce results.

    66. Be congruent. Congruency between what you say and what you do is the key to a trusting relationship.

    67. Inspire confidence in others. It’s said there are two ways of spreading confidence–one is to inspire confidence, and the other is to reflect it. Either way, it will earn you trust.

    68. Speak from the heart. Always speak from the heart. It is the words that are spoken genuinely that earn you trust.

    69. Be an active listener. The person who knows how to listen is the person who will always be trusted.

    70. Don’t abuse privileges. Build trust by embracing your privileges with gratitude and a willingness to share, not by not abusing them.

    71. Remove irregularities. When behavior is regular it creates stability. Irregularities create distrust.

    72. Give feedback. Feedback is a gift, although we don’t often think of it that way. Learners need feedback more than they need endless teaching. Model your own openness to feedback.

    73. Give credit. Don’t take all the credit for yourself. The more credit you give to others, the more trust they will give to you.

    74. Admit mistakes. Let people know you are not perfect and you mess up from time to time. You are human.

    75. Be transparent. Truth never damages a relationship if the motivation of transparency is to be candid and the truth is expressed in kindness.

    76. Accept criticism. You must be well prepared to take on criticism and learn to improve; those who listen and learn are more credible.

    77. Give without being asked. Most people keep score–I give x, so I should get y. To earn trust, you have to give without being asked.

    78. Be genuine. Genuine people do not come around very often; when they do you, can trust them.

    79. Trust your gut. If you feel something is wrong, trust that feeling. People trust those who trust themselves.

    80. Don’t be disloyal. Being disloyal is one of the best ways to demonstrate that you are not trustworthy.

    81. Make people matter more. Value long-term relationships more than short-term success.

    82. Remove any masks. When you don’t have to wear a mask, you can honestly be true to yourself.

    83. Be capable. Because capable people are credible, they inspire trust.

    84. Make a difference. Trust matters when you are trying to make a difference.

    85. Avoid the gap. Without trust there is a huge gap. Take any action you can, small or large, to close it.

    86. Help people whenever you can. If you want to build trust, be of service to others. When you serve, you earn trust.

    87. Don’t blame others. When things go wrong, the last thing you want to do is point fingers. People will be watching you, and they will trust you when you take ownership.

    88. Give compliments. Be generous with your compliments, and be specific.

    89. Don’t try to be perfect. There is no such thing as perfect. Be human, because perfect doesn’t exist and trying to be perfect usually comes across as fishy.

    90. Be a friend. Treat everyone with the same love and care you would give your best friend.

    91. Be fair. Treat people fairly, always.

    92. Do everything with excellence. Never compromise on your work or words. Do everything with excellence and let people know you live by high standards.

    93. Celebrate TEAMwork. Let your motto be “Together Everyone Achieves More.”

    94. Make trust a daily habit. Build trust by making a daily habit of trusting and being trustworthy.

    95. Get personal. One way to build trust is to encourage your team members to see their colleagues as people. Think about creating situations that help them share personal stories and bond.

    96. Go above and beyond the call of duty. Going the extra mile is a great strategy for building trust.

    97. Discourage clichés. Avoid them–they can undermine trust.

    98. Value long-term relationships, not short-term connections. Trust is built on fostering strong caring relationships.

    99. See beyond yourself. The most trusted people see beyond themselves. They help others see beyond the visible. They think of the unthinkable and take you there with them.

     


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    THE LEADERSHIP GAP

    What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

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    Additional Reading you might enjoy:

     

    Photo Credit: Getty Images

    The post 99 Simple Things That Will Help You Build Trust and Credibility appeared first on Lolly Daskal.

     
  • feedwordpress 09:14:41 on 2017/04/25 Permalink
    Tags: , , Imposter Syndrome, , , , , , , , Trust,   

    How the Imposter in You Can Derail Your Leadership 

    Lead From Within, Lolly Daskal, Imposter Syndrome

    How many times in your life have you wanted to achieve something significant but were stopped by an inner voice?

    How many times in your leadership have you wanted to move to the next level but heard something inside saying, “No, you’re not ready”?

    These voice—the one that tells you you’re not good enough, smart enough, capable enough, worthy enough, or ready for the next step—is the voice of the imposter within you. The imposter wants to hold you back and prevent you from doing the things you dream about. It’s sabotaging you in the guise of protecting you.

    The imposter’s voice is the voice of fear—fear of vulnerability, fear of shame—and it will work to keep you from trying new things or taking bold action. Here are five ways the imposter can derail your leadership:

    The imposter compares. Most of us spend too much time looking over our shoulder to see how successful, how accomplished, how smart someone else is and how we measure up. There will always be someone who appears to be smarter, better, faster, wiser, leaner than you are. It can be exhausting trying to keep up with everyone, and comparing yourself to others leads to nothing but frustration. Measure your accomplishments within yourself. Don’t look at others but ask yourself daily what you can do better tomorrow.

    The imposter wants to please everyone. When you feel insufficient it’s a short leap to wanting to always please everyone, even though you know it’s impossible. Trying to please all is a no-win situation; leadership is not about pleasing people but empowering them—and that means sometimes pushing them to the edge of their discomfort zone. If you’re trying to please everyone you are doing harm to your leadership.

    The imposter is an overachiever. When your to-do list that is longer than you can manage, you need to step back. Delegate to the gifted and talented people you’ve surrounded yourself with. When you do, you help keep your own workload manageable and you empower others to lead and grow.

    The imposter is a perfectionist. There are few things more unhealthy than an either-or system in which you’re either perfect or a failure. Perfection isn’t real, and the sooner a leader knows that the less they will feel like an imposter. Don’t reach for perfection but concentrate doing your best to the best of your ability in a way that shows people that what you do you take pride in. Remember that your actions send a message to those you lead.

    The imposter feels like a fraud. The saying “fake it till you make it” is certainly popular. But it can be a damaging message. Pretending to be something else while you’re trying to figure it out isn’t authentic or genuine. Don’t fight the imposter by pretending that you deserve your success—learn to believe it, and then let the rest fall into place.

    Lead from within. The imposter within you will try to sabotage you and play havoc with who you are and what you can accomplish. The only effective way to combat it is to take full charge of your capabilities and competence and lead with confidence, because greatness lies within you.
     
    Check out my new book:
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    PRE-ORDER FREE ASSESSMENT


    Additional Reading you might enjoy:


    Photo Credit:
    Getty Images

     

    The post How the Imposter in You Can Derail Your Leadership appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:40 on 2017/03/21 Permalink
    Tags: , Commitment, Common Purpose, , Competence, Connection, , Trust,   

    The Best Way for Leaders to Build Trust 

    Trust, Smart Leaders, Great Leaders, Leadership

    If there’s a single element that can be considered the core of great leadership, it’s trust. Trust fuels everything leaders want for themselves and their teams, from productivity to imagination. And in its absence it’s nearly impossible for a team to be effective. Maybe that’s why leaders talk about trust constantly—having it, measuring it, earning it.

    But “earning” isn’t really the right word. Trust isn’t so much earned as it is built, little by little, day by day. Here are some of the most important blocks to set in place when you’re building trust:

    Character is the foundation of trust. Without it, leaders rely on externals like rank and seniority, but they’ll never be successful without the trust and commitment of those they lead. Character means holding high standards and clear, consistent values that you live every day.

    Competence alone won’t make others trust you—but a lack of competence is a quick way to make them mistrust you. Competence doesn’t mean you know how to do everything. It means you know what needs to be done, understand how it fits with your team’s strengths and weaknesses, and can make a plan to ensure it happens.

    Communication is essential to an environment of trust where leadership can effectively engage employees and deliver results. To be successful, communication needs to flow in both directions with clarity, transparency and timeliness. It takes daily practice over time for a leader and team to get communication right.

    Connection begins with mutual respect and loyalty—with leadership that’s not about power and control but adding value to the work of others and helping them grow in every aspect of their lives. Connections build trust and vice versa.

    Commitment is the visible expression of trust in creating and caring for a partnership. In leadership, when you make a commitment you create a priority and a level of engagement that goes far beyond a promise.

    Common purpose is the final bond that deepens trust with the assurance that everyone is moving and working in the same direction, sharing the same values and aspirations.

    LEAD FROM WITHIN: The best leaders build trust, because trust has the most enduring power and the widest influence.

    Additional Reading you might enjoy:

    Photo Credit: Getty Images

    The post The Best Way for Leaders to Build Trust appeared first on Lolly Daskal.

     
  • feedwordpress 10:08:00 on 2017/01/17 Permalink
    Tags: , , , , New Leaders, , Trust   

    21 Things New Leaders Should Do 

    Screen Shot 2017-01-16 at 11.18.35 PM

    It’s easy to find lists of all the things that leaders shouldn’t do. Here are the positive steps you can take to build successful leadership.

    Especially at the beginning of a leadership journey, it’s easy to focus on all the things you’re not supposed to do—don’t be inaccessible, don’t play favorites, don’t build your authority on fear. And those things are important, but if you focus exclusively on the don’ts you may have a hard time moving forward.

    Here are 21 positive steps that will help you become the kind of the leader you can take great pride in, the kind people will honor with their followership.

    1. Keep tabs on expectations. As a new leader you shouldn’t take for granted your new title or your role for granted. Just because you are the leader doesn’t mean you have to have it all figured out.

    2. Grow your competencies and develop your skills. As a new leader studying every day is important, if you are doing just enough to get by, the day will come that it’s no longer good enough.

    3. Listen to learn. Odds are that many—if not all—of the people on your team know more about various aspects of the business than you do. As a new leader respect the expertise of others.

    4. Humility goes a long way. As a new leader humility is a skill that must acquired and practiced over and over again.

    5. Be the missing link. As a new leader recognize that although your team may be very capable, you were placed in that job for a reason. You bring a perspective that the team may lack. Know what it is, and make sure they know what it is too.

    6. Speak well of everyone. As a new leader, don’t badmouth upper management to your team or your team to upper management. It won’t score points with either side.

    7. Protect and shield. As a new leader guard your people from unnecessary hassles from upstairs or outside, and from any unnecessary drama.

    8. Ground yourself in trust. As a new leader make sure your people know that trust—giving it, earning it and building it together—is a top priority for the team.

    9. Gain a sixth sense. As a new leader tune into your perceptions enough to be able to walk into a room and sense the morale of the occupants.

    10. Know what is and isn’t important. As a new leader ignore trivial infractions and let them go unless they are linked to something bigger. Never ignore major violations.

    11. Be the meditator, the coach, the mentor: As a new leader act promptly to squelch dissension, disputes, discord and disagreements.

    12. Speak with candor. As a new leader avoid sarcasm, dishonesty, or gossip. Don’t let anything you say in the moment interfere with your reputation as someone who’s unfailingly candid, honest, and kind.

    13. Strive to build a workplace in which respect is the centerpiece. As a new leader it requires that you and everyone on your team focus on both giving respect and earning it.

    14. Make character matter. As a new leader make integrity and character the foundation of your leadership. Remember that you’re always leading by example.

    15. Measure your actions. As a new leader evaluate everything you do to determine whether you’re having the effect you want to. If you don’t already know, learn how to use data to better understand your wins and misses.

    16. Know what is urgent and what is not. As a new leader give a sense of urgency to tasks that are truly important. If you don’t convey it, how will they know?

    17. Be willing to admit you don’t know. As a new leader just because you are the leader doesn’t mean you have all the answers. When you don’t know, say so—then make it a point to inquire, study and learn.

    18. Treat everyone with courtesy. As a new leader treat people as you want to be treated.

    19. Stay focused on mission. As a new leader keep your mission at the front of everything you do, no matter what distractions and outside influences enter the picture.

    20. Have a low tolerance level for intolerance. As a new leader don’t EVER put up with bigots, bullies, bastards, weasels, snakes, swine, slimeballs or sleaze balls.

    21. Lead by example. As a new leader this is where your leadership will ultimately be measured. So lead by example always.

    Lead From Within: Before you are a leader success is all about growing yourself, when you become a leader success is all about growing others.

    The post 21 Things New Leaders Should Do appeared first on Lolly Daskal.

     
  • feedwordpress 12:41:07 on 2016/12/06 Permalink
    Tags: , , Humble Leaders, Humility, , , , , , Trust,   

    The Best Leaders Are Humble Leaders 

    screen-shot-2016-12-06-at-7-28-00-amWhen we think of great qualities of leaders, the first things that come to mind are traits like charisma, bravado and vision.

    You wouldn’t expect to see humility on that list—but you should.

    Research shows the effectiveness of humble leadership: Humble leaders have more influence, they attract better people, and they earn more confidence, respect and loyalty than those who rely upon ego and power.

    In my work as a coach, I emphasize not just the importance of humility but also the fact that it’s a skill.

    Here are some key skills of humble leaders. Look through and see which you already have and which you need to develop:

    They lead to serve. Humble leaders shift attention away from themselves and focus on the contributions and needs of those around them.

    They have reserves of inner strength. Being a humble leader isn’t a sign of meekness or powerlessness but of great inner strength. The best leaders are humble on the outside and confident on the inside.

    They admit to their mistakes. All leaders are human, which means they all make mistakes from time to time. When you are willing to share your own missteps and mistakes, it allows others to connect to you in a deeper way. Humility is a quality that lets others see your humanity.

    They seek input from others. The first step of turning to others for input is being vulnerable enough to admit that you need the help and insight of others—which is a sign of great character on its own.

    They know themselves. Humble leaders know who they are and behave in a way that’s consistent with that knowledge. They also recognize where there’s room for improvement.

    They are genuine. Humble leaders know the importance of being authentic. They are the same person in private, in public, and in personal life, in every situation and with every kind of people.

    They invite trust. Humble leaders know that trust—earning it, giving it and building it—is the foundation of great leadership.

    They treat others with respect. Humble leaders are consistent and disciplined in their treatment of others. They treat everyone with respect regardless of their position, role or title.

    They understand their limitations. Humble leaders have the confidence to recognize their own weaknesses. Rather than viewing their limits as a threat or a sign of frailty, they surround themselves with others who have complementary skills.

    They model the way. Humble leaders lead by example. Their leadership isn’t expressed as “because I’m the boss” authority but in every one of their actions and words.

    Lead From Within: There is always room to be a better person and leader. If you can cultivate humility as a skill, you will be strong when you are weak and brave when you are scared.

    Photo Credit: Getty Images

     

     

     

     

    The post The Best Leaders Are Humble Leaders appeared first on Lolly Daskal.

     
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