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  • feedwordpress 04:00:55 on 2020/05/14 Permalink
    Tags: , , , , , , teams, Uncertainty,   

    How To Lead Your Team When The Future Is Uncertain 


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    Right now we’re all thinking about leading through a pandemic, and there’s no precedent we can turn to for that particular situation. But history shows that all crises, whatever form they take, affect leadership and teams in much the same way. Much of it comes down to this: people want to feel that their future is certain, and when they don’t have that confidence, they need reassurance that they’re going to be OK.

    Here are the things we know that work:

    When fear is present, show confidence. When your team is fearful and anxious, be the leader who shows up with confidence—not confidence that you know what’s going to happen, but confidence that their well-being is your top priority and that you will all stand together and make it through. You can’t predict the future, but you can calm fears in the present.

    When worry is present, show empathy. Too often leaders are drawn into trying to fix things that can’t be fixed. As I explain in my best-selling book The Leadership Gap: What Gets Between You and Your Greatness, in times of stress and worry your team needs a leader who is above all a navigator. Guide your team with empathy and understanding, bringing them together to find solutions and new opportunities in the climate of crisis.

    When uncertainty is present, show transparency. Many leaders in times of crisis rely on the adage “fake it till you make it,” but I strongly believe that approach only makes things worse. In uncertain times, you need to be a transparent leader. You have to speak to your team in ways they can understand and relate to. You need to communicate directly and say “Here’s what we know, here’s what we don’t know, and here’s what we’re doing.”

    When anxiety is present, show humility. When you don’t have clarity about what lies ahead and everyone around you is anxious, you need to lead with humility. That means admitting that you don’t have all the answers. Don’t come off as arrogant in an attempt to look strong and confident. Uncertainty is uncertainty. Instead of trying to bluster your way through, focus with your team on the things you can do: delivering value and looking after one another in the here and now, while looking ahead to understand as much as possible about the circumstances and needs of the longer term.

    In moments of crisis, leaders can either strengthen their team or allow them to struggle. There’s no benefit in faking a certainty that doesn’t exist or, on the other hand, in allowing uncertainty to get the best of us. It’s a time to put heads together, to communicate more directly, and to bring out the best in one another.

    Lead from within: The ability to thrive during periods of great uncertainty is a hallmark of exceptional leaders.

     


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post How To Lead Your Team When The Future Is Uncertain appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:14 on 2019/12/05 Permalink
    Tags: , , , , , Mistrust, , teams, ,   

    Never, Ever Trust A Leader Who Does These Things 


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    Being in a position to lead others comes with an enormous amount of responsibility. People look up to you as an example of how to speak and behave. If you don’t slow down long enough to think about your words and actions, it will cost you the respect and trust of those you are trying to lead. Here are some specific things as a leader, you should never ever do.

    Don’t power-trip. Even if you hold a great deal of power over those you lead, never throw it in their face. If you want to be a leader who is admired, lead with purpose instead of power. Those who base their leadership in power communicate their own insecurity and quickly lose the respect of their team.

    Don’t steal credit. Leaders and bosses who take personal credit for the work of their team are not just frustrating but actually toxic. People quickly learn to either stay clear or work to undermine their leader’s self-serving efforts.

    Don’t play favorites. If you’ve ever experienced favoritism, you know how damaging it can be. Few things are more demoralizing than a boss who picks favorites. As a leader, you need to treat everyone the same and encourage everyone equally. Otherwise, it becomes a game that no one wants to play.

    Don’t suck up people’s time. There are bosses who email, call and text at all hours of the day and night, who have a habit of interrupting evenings and weekends with things that have to be done right now. If that sounds like you, know that the primary message you’re sending is that you don’t respect other people’s time.

    Don’t be a control freak. you can recognize a control freak leader by their need to attend to every detail of everything and everyone. Nothing is ever good enough, because in the leader’s mind they would have done it better themselves. In short: that’s rubbish. Control freak leaders are too weak to even entrust others to do the job they were hired to do.

    Don’t lie. Leaders need to tell the truth, even when the truth is the last thing people want to hear. Lies have a way of catching up with the person who tells them, so always speak the truth. Once you’ve been caught in a lie you have lost all trust.

    Don’t intimidate people. Arguably the worst kind of leader is one who tries to reinforce their position by making others feel less capable. The essence of leadership is making people feel they can do the impossible. The best leaders establish their leadership by building others up, not by intimidating others in order to feel good about themselves.

    If people cannot trust their leader to do their job—to inspire them to a common purpose and support them in achieving it—achievement and excellence become difficult, if not impossible.

    Lead from within: It is the trusted leader who sets the bar high and then works hard to reach it every day.

     


    #1  N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    The post Never, Ever Trust A Leader Who Does These Things appeared first on Lolly Daskal.

     
  • feedwordpress 08:00:53 on 2019/08/13 Permalink
    Tags: , , , , , , , , teams,   

    How to Build a Team That Resolves Conflict Effectively 


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    Many leaders make the mistake of thinking they have to resolve every conflict—especially those that affect their team. But the best leaders know that is not the case, they learn to empower their employees by guiding them, giving them the resources they need and incentivizing them to work things out on their own.

    Here are six simple techniques to foster healthy conflict resolution within your office:

    Lead by example. It’s one thing to tell your team what they need to do, and another to hold yourself accountable for your own actions. However you’re personally dealing with conflict, those who report to you will likely follow your lead. To set a good example, pay attention to each person’s perspective, practice good listening skills, accept constructive feedback, and try to create an inclusive environment where differences are respected and honored.

    Coach your team. Every team has conflict—that’s just the norm—but it’s the leader who can coach their team through times of conflict who makes the biggest difference. The best leaders give their employees tools and techniques for mediation and conflict resolution.

    Establish ground rules. Every team needs to know the standards under which they will operate and collaborate. When you equip people with clear expectations and processes, they always know how to respond appropriately.

    Give regular feedback. An annual performance review isn’t nearly enough to prevent and resolve conflict. It is far more effective to have regular feedback sessions with your immediate team. These meetings can help cultivate an atmosphere of open and honest communication, and they present a good opportunity to deal with any misunderstandings or divisive issues before they get out of hand.

    Incentivize your employees. The best way to instill a new practice and keep it going is to provide incentives. They can take many forms—coaching, training, feedback, evaluations, or reward systems. Every leader needs to look at their team and organization and decide what works best for their culture.

    Celebrate successes. When team members successfully resolve internal conflicts, it should be celebrated and acknowledged. An appreciation of successful resolution will help build morale and encourage people to continue following core values and meeting high standards.

    Building a strong effective team that takes conflict in stride starts with leading by example and builds with good coaching, guidance and support.

    Lead from within: Conflict is inevitable. It is leading by example and coaching your team that you can best help them learn to resolve conflicts effectively and efficiently.

     


    #1  N A T I O N A L  B E S T S E L L E R

    The Leadership Gap: What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post How to Build a Team That Resolves Conflict Effectively appeared first on Lolly Daskal.

     
  • feedwordpress 08:00:14 on 2019/04/11 Permalink
    Tags: , , , , , , , teams, ,   

    What Happens When Your Team Turns On You 


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    As a leader, you want to think that your team would never turn on you, but it does happen—even to the most confident and competent of leaders. Maybe drama from another part of the organization has spread, or a charismatic team member has developed a grudge against your leadership, or you’ve inherited (or unwittingly created) a bad situation. Whatever the reason, it’s both discouraging and demoralizing when you find yourself with your team in mutiny—refusing to do what you ask, or going in their own direction, or excluding you from things you need to know and decide.

    The way you respond in such a situation is critical. Here are the steps you can take to regain your team’s trust and commitment:

    Acknowledge the problem. The first step can be the hardest—you have to get it out there. If you don’t address what’s happening, it will only get worse. Talk to your team as soon as possible. Be open, direct, and vulnerable. Opening up lines of honest communication is the first step in restoring your leadership.

    Work to understand the source. Try to get the clearest and most complete understanding possible of what caused the problem in the first place. Ask questions of your team to get to the root of the issue. Even if it’s uncomfortable, you want to find the source of the breakdown.

    Encourage people to express themselves. Allow people to air their grievances and let them speak their mind. With respect and without judgment, open up a space for expression. Tell people to come to you if they have a problem with you, then demonstrate your willingness to listen and deal with the issues. This foundation will help in solving the current problem and will also prevent recurrences.

    Take ownership. This step may be difficult, especially if you honestly believe you haven’t done anything wrong, but if enough people are telling you there’s a problem with how you lead, communicate or work, you need to take ownership. As I always tell my clients: what you don’t own owns you. This step is a big one in reclaiming your leadership. One of the hallmarks of great leaders is the ability to take feedback as a gift and take ownership of their mishaps, so consider it a time of learning and growth rather than punishment.

    Ask for help. This step is another one that may be difficult, because too many of us feel asking for help is a sign of weakness. But in fact the opposite is true: when you ask for help, you’re demonstrating that you have strength to find and use every possible resource to reach your goal.

    Work on a solution. The biggest problems can have the best solutions. Work on solving the issue by addressing it head-on. Make a plan for implementing change and let people know they’ve been heard. The best leaders treat problems as opportunities to do things better the second time around.

    Hire a coach. Connect with a coach or consultant who can help you navigate your way back to calmer waters. Working with a coach will show your team that you’re taking their feedback seriously, that you’re addressing your weaknesses and committed to doing better. It can also help you understand your leadership style and the disconnect with your team.

    Lead from within: If your team turns against you, turn back toward them to help improve the situation for everyone.

     


    N A T I O N A L  B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post What Happens When Your Team Turns On You appeared first on Lolly Daskal.

     
  • feedwordpress 08:00:30 on 2019/03/11 Permalink
    Tags: , , , , , , teams,   

    This is the Best Way to Manage Your Team 


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    In business, today we seem to focus more on the exciting parts of our work—innovation and creativity—and less on the day-to-day requirements of leadership. It’s great when you have an organization that’s all about speed, agility, innovation, and creative thought, but it’s your job as the leader to make sure that people understand the vision, that the work’s getting done, that the necessary results are being achieved. Without leadership, you won’t have coherence or consistency—or success.

    A great leader needs an extensive set of skills, from planning and delegation to communication and motivation. It’s tempting to focus your growth and development on the areas where you’re already comfortable or those that offer the most excitement. But for long-term success, it’s wise to analyze your skills across the board and challenge yourself to improve in every area.

    Here are some of the most important everyday things you can do to lead your team well:

    Maintain good communication. As a leader, you have to keep everyone informed about projects, goals, and deadlines, so it’s essential that you communicate well. When you are open with your team they’ll be open with you, creating opportunity for dialogues, feedback, and any questions or issues they want to address (and shutting down gossip and rumor mills in the process).

    Build meaningful relationships. Get to know members of your team individually—personally as well as professionally. When you put the effort in to get to know a bit more about the people you work with, and you better understand who they are and what they do, everyone works more productively and effectively.

    Delegate effectively. Delegation is key to great leadership. People perform better and are more engaged in their roles and responsibilities when they feel their skills and talents are recognized and put to use, and when you know the strengths and goals of each person it becomes easier to delegate strategically. The benefits are twofold: Your team members grow and learn under your supervision, and you can achieve much more.

    Manage conflict. When there is conflict—and there is always conflict—make sure not to ignore it but to address it and manage it. Turning a blind eye or hoping it goes away on its own can lead to a negative atmosphere, which in turn can affect the whole team and ripple out into the organization. It is crucial to address and manage conflicts in way that people feel understood and know that a solution can be reached.

    Be decisive. To lead a team well you have to be decisive, willing to hold strong opinions along with an open mind. Decisiveness doesn’t mean you aren’t open to learning but that you have a clear vision and can translate it into bottom-line decisions. Strong decision making that aligns with your organization’s values and the needs of your team brings great results.

    Appreciate hard work. Don’t be one of these leaders who doesn’t respect effort or who thinks hard work is just the minimum that people should do. Express appreciation for effort and hard work and do it often, because those who feel recognized and valued will continue to work harder than those who don’t. Appreciation builds confidence and engagement.

    Lead by example. People look up to leaders. They are constantly watching you and seeking your guidance, support and coaching, so it’s imperative that you set a good example, Whatever expectations you have of others, set the example yourself. Act in the ways you want others to emulate.

    Lead from within: There are many ways to manage a team, but to lead a team takes range of specific skills that are practiced and repeated daily.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStock Photo

    The post This is the Best Way to Manage Your Team appeared first on Lolly Daskal.

     
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