Tagged: Social Media Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 14:29:15 on 2018/03/31 Permalink
    Tags: Social Media   

    Virtual Assistant Management Systems (VAMS) 

    By Jeremiah Owyang and Jessica Groopman, Kaleido Insights Analysts.

    A new category of software companies must emerge, these companies enable a business to manage multiple virtual assistant experiences from one single platform.

    Business needs: marketing, customer care, and other departments are struggling to manage various virtual assistant and AI platforms ranging from Alexa, Cortana, Facebook messenger, and beyond. The APIs will frequently change, often without notice, multiple scripts will have to be integrated and managed per each platform.

    These vendors have the following features:

    1. Enable a business buyer to manage a single set of chat scripts from a single platform,
    2. Manage changing APIs from various Virtual Assistant companies, reducing customization by the business buyer
    3. Enterprise-class data security and compliance
    4. Provide aggregated analytics and dashboard reports cross-platforms
    5. Foster data integration and common data standards
    6. We’ll obtain more business requirements from the large companies we speak with on a regular basis.

    If this patterns sounds familiar, we saw this same exact market movement in the social business industry, and a rise of Social Media Management Systems emerged (I covered this market at great length) to manage dozens of social networks with ever varied and changing platforms.

    Management tool will need to manage AI agents across multiple functions, channels, platform providers:

    • Voice services (Alexa, Cortana, Siri, Google Assistant)
    • Branded service agents (IPsoft’s Amelia; Autodesk’s AVA)
    • Massaging Chatbots (via Facebook, WhatsApp, website)Platform agents (Adobe’s Sensei; SFDC’s Einstein)
    • Custom back-office agents (workflow, project management, productivity, recruiting, sales, ecommerce, advertising, inventory search etc.)

    Photo used with attribution by UnSplash

  • feedwordpress 17:45:51 on 2018/03/09 Permalink
    Tags: Social Media   

    Analysis: Should Blockchain Power Your Customer Loyalty Program? 

    By Kaleido Insights Research Analysts: Jeremiah Owyang, Jessica Groopman, Jaimy Szymanski, and Rebecca Lieb

    Trend: Nearly a dozen companies have announced their intent to launch blockchain-based loyalty programs and/or branded cryptotokens to encourage customer engagement.

    But should your company? 

    Is it right for your loyalty program? Is it just hype? Should you deploy? Our analysis of what you should consider.

    Keep in mind, many of these are corporate announcements of intention to launch the programs, few are currently deploying. A few examples:

    1. Recently, restaurant holding group Chanticleer (franchises include Little Big Burger, American Burger Co., Hooters, Just Fresh, and BGR) announced its intent to use a blockchain-based loyalty coin for rewards across its dining brands,
    2. Japanese ecommerce giant Rakuten just announced a token at Mobile World Congress called Rakuten Coin aimed at deriving additional loyalty from customers,
    3. Singapore airlines announced a blockchain based loyalty wallet across retail partners for frequent flyer loyalty wallets,
    4. Coffee brand Latesso announced partnership with qiibee for loyalty cryptocurrency across locations in Switzerland, Germany, Russia, Austria, and Benelux,
    5. A tea company rebranded to Long Blockchain Company, and their stock price tripled,
    6. In 2016, China Unionpay (CU), the third-largest payment network by value of transactions processed, behind Visa and Mastercard, recently announced a blockchain PoC project in collaboration with IBM to develop a loyalty bonus points exchange for its 200+ members across 150 countries,
    7. Snipps (digital marketing promotions provider) recently partnered with LoyalCoi,n
    8. Elements’ ELM token cryptocurrency miners can earn ELM for “proof of work” processing. These universal tokens can be used for shopping, airlines, movies, etc.
    9. Russian Burger King’s WhopperCoin announced their program

    Business Opportunities:
    While private blockchains and branded cryptos are nascent, bleeding edge technologies with limitations, we have to ask: Why is this a budding trend? We see many potential business opportunities including:

    • Fraud reduction: Blockchain reduces loyalty fraud, as members in the network have key information shared in the distributed ledger––a core feature of blockchain. It’s a “single source of truth;”
    • Loyalty exchange: Interchangeable points for other currencies, including other cryptos or even fiat based currencies, this provides more value than holding points to one single company’s loyalty program.  
    • Transferability: Tokens could theoretically be exchanged across other businesses or services, allowing customers to freely choose how to redeem for rewards, discounts, and more, all which encourages repeat engagement. Rewards or tokens become equity, monetizable to consumers.
    • More flexibility: Blockchain enables rewards to be more easily tracked, transferred, and allocated into micro-redemptions. In addition, new modes of engagement (e.g. tied to specific content consumption; IoT product use; biometric authentication; beacons; local or regional campaigns) could be more easily scaled up or down across loyalty networks.
    • More cost effective: Creating or expanding loyalty programs across affiliates is historically very time- and cost-intensive, especially considering systems integration. A distributed ledger can significantly reduce development, integration, reconciliation, and security costs.
    • Low(er)-risk: As blockchain-based applications go, loyalty programs are relatively lower risk initiatives than those involving capital markets, healthcare, or other highly sensitive data.

    Risks and Challenges:
    This nascent space is fraught with froth, due to media hype, low barriers to entry and more.

    • So. Much. Hype. Many of the announcements are not fully deployed systems, but rather a promise. In general, the blockchain space is brimming with more press releases than at-scale deployments (most enterprise blockchain projects are in PoC today). Some of these large companies are likely following the popular trend of tech startups launching ICOs (initial coin offerings) to raise funds.
    • Token fatigue, sigh: Consumers may soon feel overwhelmed by all the token offerings, and eventually become apathetic (as many have of current, disconnected loyalty programs)
    • “What’s Blockchain?” steep learning curve: Customers like loyalty programs––it’s unsure if they’ll see more value in a blockchain or token-based loyalty program.here are multiple steps to educate customers, as well as encourage them to download, setup, and manage token wallets and accounts.
    • But will it scale?: This remains an issue, particularly involving public blockchain networks or programs with high volume transactions, including other charges against the scaling issues with blockchain as an overall industry.
    • Hands off my data. Brands will have to collect less personally identifiable information (PII) data for these programs. Not only because of GDPR, and inability to scale, but will have to limit how much PII can be put on a shared network. This also means data aggregators and brokers become less relevant to loyalty programs.  

    Kaleido Insights’ Recommendations: Deploy blockchain for your loyalty program if:

    1. You’re poised to experiment with an emerging technology that reshuffles economic benefits of loyalty programs, in favor of brand, affiliates, and customers,
    2. You’re ready to deploy significant upfront marketing spend to educate customers on what and how to use blockchain,
    3. Your company is a holding company with multiple disparate brands, products, locations, and systems,
    4. You’re part of a partnership with multiple companies that all share a common loyalty program, but the systems are not well interconnected,
    5. Current partnerships aren’t delivering meaningful business ROI; are too cumbersome or costly to scale; customer loyalty is not growing,
    6. You’re frustrated with the loyalty vendors in your market, and want to give them notice, there’s a new distributed way to maintain customer loyalty,
    7. Your customers deserve a more flexible loyalty rewards program, and you want to empower them (key segments: early adopters, millennials, crypto-enthusiasts).

    We’ve compiled a short list of a few vendors, including: Elements, Loyyal, LoyalCoin, Blockpoint, leave a comment if you hear of others.

    Learn More: Kaleido Insights
    We’ve published a number of reports on Blockchain including “Blockchain and IoT” and “Business models of Blockchain” and more, to learn more about our advisory, education and speaking services, contact us at Kaleido Insights.

    Image from Pixels

  • feedwordpress 09:53:26 on 2016/12/09 Permalink
    Tags: , , , documentation, , Facebook, increase safety, , smartphones, Social Media, , , twitter, workplace safety, workplace technology,   

    4 Ways Smartphones Can Increase Workplace Safety 

    As a manager, you might be concerned that the smartphones that employees seem to have attached to their hips might tempt them to spend time on Facebook or Twitter rather than tend to their job duties.

    As it turns out, these small technological devices can actually help to keep your workers safe while on the job. Whether your employees bring their own phones to work or you have issued smartphones to everyone on your team to help stay in touch, check out the following ways that smartphones can help everyone stay safe:

    Long Battery Life for Improved Communication

    When it comes to hardware improvements, mobile phones have advanced a lot in recent years. A great example of this is battery life. If your workers are out at remote locations where they cannot easily charge their smartphones, a generous amount of battery time will allow them to stay in touch with you back at the main office. For example, the Samsung Galaxy S7 edge features 36 hours of talk time and 14 days of standby time. Workers can use this flexibility to call in updates, report any problems they have encountered or simply check in to let you know they are okay.

    Use the Camera as a Documentation Tool

    New smartphones come with cameras that allow users to take still shots and videos whose quality rivals that of many professional devices. The smartphone camera is a terrific tool to use during inspections or investigations or anything that requires documentation. For example, if you are concerned with the way your employees are performing a particular task, you can snap a photo or take a quick video.

    Put Social Media to Good Use

    Social media sites like Facebook, Twitter and Pinterest can also be used to boost workplace safety. You can set up closed social media groups on the site of your choice that are available only to your staff. Employees who are working in the field can use their smartphone internet connection to access the social media site and communicate with other employees. This “virtual” office will let you see who is consistently checking in and posting updates; those who rarely show up in the closed groups can be given a friendly reminder to use the closed group to let everyone know where they are.

    Harness the Power of GPS

    Most newer smartphones come equipped with a GPS feature that can really boost the safety of your employees. In addition to helping ensure that your workers will be able to get to remote locations and/or clients’ homes thanks to GPS directional advice, the feature can also help you to keep tabs on where everyone is.

    There are several apps that will allow you to track phones; these include Find My iPhone, the Android Device Manager and Find My Mobile. If you have not heard from an employee in some time and are getting concerned, you can use one of these apps to help track where the phone and employee are currently located. Or, if an employee is out in the field and he calls in to say that he is completely lost, you can use the tracking feature to see where he is and give directional advice on how to get back to the office or to the appointment.

    The post 4 Ways Smartphones Can Increase Workplace Safety appeared first on Office Dynamics.

  • feedwordpress 19:29:18 on 2014/11/29 Permalink
    Tags: , Social Media   

    The Collaborative Economy is Replicating Social Business #socbiz 

    Social Business Replicated by Collaborative Economy, Ver 1.0
    Above image: Social Business Replicated by Collaborative Economy, Ver 1.0

    If you’re a social business professional, you’re in a prime spot to advance your career to the next phase: the Collaborative Economy.

    For over ten years, I was a social business professional. I helped Hitachi launch their program while I was a full time employee in 2005, started this Web Strategy blog, hired by Forrester Research, then a founding partner at Altimeter Group. I saw the genesis, evolution, maturity, and integration of an entire market in less than a decade.

    Today, about a decade later, I’m witnessing the birth, growth, and emergence of the next phase of social, the Collaborative Economy. In social media, people created media and shared it on social networks. In this next phase, people are creating physical goods in the maker movement and crowdfunding, and sharing them in the sharing economy, which we call the Collaborative Economy.

    In the above graphic, you’ll see that many of the Social Business software players that I’ve researched for years are now replicating in the Collaborative Economy space, from profiles, data, APIs, apps, analytics players, corporate platforms, and more. I’ll be sharing this graphic, and other pieces of data at my keynote at LeWeb in a week where I’ll be forecasting 2015 the Year of the Crowd.

    Social Business was a fast-moving industry that’s starting to integrate into corporations. If you saw how that industry birthed and grew, and were a leader or practitioner, you’re ahead of the pack and can grow your career in this next phase, the Collaborative Economy.

    If you’re a Social Business professional, here’s a few resources to get your caught up to speed:





  • feedwordpress 18:57:52 on 2014/10/02 Permalink
    Tags: , Social Media   

    Firechat Enables the Crowd to Become the Internet –Bypassing Central Powers 

    (Above pic: Thousands of HK protesters link their phones together using Bluetooth to become their own internet –overcoming the government ban on social media sites. Photo credit: Alex Hofford)

    If you thought peer-to-peer-based Uber, Airbnb, Lyft and Lending Club were disruptive, you haven’t seen anything yet.

    People are empowered –through commonly used technologies
    Previous revolutionaries have used pitchforks, wagon barricades, pamphlets, signs and drums. Today’s revolutionaries are using Firechat. It’s not just for revolutionaries, as I just downloaded Firechat. If you want to communicate during an emergencies, in the subway or on a plane, you can download Firechat too.

    Seven month old app enables the crowd to become the internet
    Seven month old Firechat enables people to become the internet themselves by turning their phones into a network, bypassing access to the worldwide web. The preceding picture shows Hong Kong protesters “armed” with smartphones, using their devices as a single, united network to communicate, call in resources, talk to media, and tell their story globally – even when the government had shut down many internet services. This video tells first hand.

    Firechat enables the crowd to connect to each other as one resilient network
    Meet Firechat, the app for crowds, communities, and revolutionaries. Downloadable for free, Firechat enables you to chat with other people around you WITHOUT the internet. That’s right, it uses Wi-Fi and Bluetooth signals to create a “mesh network” where individuals can pass messages to each other on a peer-to-peer basis. It can also be used on the grid for further access. When it was first launched in March, Taiwanese protesters quickly adopted Firechat.

    When would such a use case be common?

    • With friends are on a plane that doesn’t offer Wi-Fi
    • Camping with a troop of scouts
    • In the desert at Burning Man when the weather goes bad
    • In the subway with a group of colleagues
    • At a concert or sports event when cell infrastructure overloads
    • Austin during SXSW as cell networks are crammed from selfies
    • At a protest when a government disables social media or the internet
    • On a cruise ship in the middle of the ocean with your extended family
    • For victims and first responders after a natural disaster
    • In a foreign country where you’re concerned that someone might be sniffing your data
    • In a village in an emerging country, where people have phones

    Firechat enables P2P communication, bypassing centralized powers
    Firechat enables people to connect to each other, peer-to-peer, without relying on a central telecommunications source, like an ISP, a government, or other system.  In fact, in the last few hours, Firechat has been reported to have been downloaded 100,000 times, especially by Hong Kong protesters who are demanding people’s democracy after the government shut down the internet. Bruce Schneir, a top electronic security expert, writes the following:

    “Firechat is theoretically resistant to the kind of centralized surveillance that the Chinese government (as well as western states, especially the US and the UK) is infamous for. Phones connect directly to one another, establish encrypted connections and transact without sending messages to servers where they can be sniffed and possibly decoded.”

    Part of a broader suite of products – nearly impossible to stop
    I had a chance to get some answers from Christophe of the Firechat team. The parent company is called Open Garden, which has the mission of: “…helping build a new decentralized mobile Internet.” The only way to stop Firechat is: Forbid people to download it (impossible through P2P file sharing), disabling power to a phone, or confiscating the phone. When it comes to speed, he told me that news broke of the closure due to weather at Burning Man on Firechat before it hit Twitter. In a remote area, the P2P network was stronger and faster.

    Security and identity still questionable
    I asked the team, how safe and secure is it, really? They responded, “Firechat is a public chat app. Everything that you type is public. Our mantra is, ‘do not use your real name or type anything you would not want someone else to read,’ But give us enough time and you’ll see what we come up with…” They mentioned that, in the future, they may be able to develop new forms of verified identity. I’ve seen these emerge in now defunct apps like Honestly, which verified if you had a real LinkedIn account without disclosing your name or identity.

    Requirement: Adoption and Proximity
    It’s also key to note that Firechat requires density and velocity to work well, adoption strategy is key. Also, users must download the app –before a severe outage –meaning adopting is required. There’s two scenarios: People anticipating to connect while going off the grid while traveling, or two: in response to an emergency, opposition from powers. The software worked well in dense SF (the second most dense city in USA) but when off the grid in the suburbs there were not folks in immediate proximity available to create a mesh network, see screenshot.

    Forward looking thoughts:

    1. Expect Facebook, Twitter and Google to acquire or build these mesh technologies. Expect Facebook, Twitter and Instagram, each of which has been blocked by various governments, to develop this same P2P technology, enabling their experience to be shared all the time, regardless of a central power.
    2. A distributed network puts centralized telecom players on notice. This poses interesting questions to governments, internet service providers, telecommunication companies, and even marketers who rely on platforms like Facebook or Twitter. We’ve already seen the rise of FON, a peer-to-peer Wi-Fi device that enables people connect. This is more of the same.
    3. This is part of the continued trend of the crowd-based collaborative economy. I’ll likely include Firechat in some aspect of the next iteration of the Collaborative Economy honeycomb framework, as the next step is enabling people to share the physical world with each other using this P2P communications network.

    The bottom line: People are empowered to get what they need from each other using commonly available technologies. It means the crowd is becoming like an organized company – and that they will bypass inefficient institutions. Get your organization ready now.

compose new post
next post/next comment
previous post/previous comment
show/hide comments
go to top
go to login
show/hide help