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  • feedwordpress 17:15:32 on 2019/09/04 Permalink
    Tags: , , , Professional Image, ,   

    6 Ways for Assistants to Gain Respect 


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    A powerful, but underutilized, way for administrative and executive assistants to gain respect and be taken seriously is to exude executive presence. Forbes.com define executive presence as the ability to project gravitas–confidence, poise under pressure and decisiveness. Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence.

    When you create executive presence, you are taken more seriously in the workplace and your voice is more clearly heard. Executive presence is a combination of business expertise, competence in a chosen profession and ability to build or connect with others. You do that by:

    1. Delivering information in “headlines.” In my World Class Assistant™ course, attendees will ask me what this means. Just think of a newspaper. We see headlines, right? So, when you are communicating with executives or managers, keep it short, simple, and to the point. They don’t have time for the back story.

    2. Communicating with passion and energy. You get people’s attention when you do this. A goal in communicating is to get people to listen to us. Maybe our goal is to get them to buy into an idea or try something new. Even daily, you can speak with more liveliness. I notice when I speak with more energy, I actually feel energized!

    3. Speaking up. Use strong and clear language. You can do this in a way that does not make you appear to be aggressive.

    4. Using a confident tone. It’s very hard to convince or persuade someone when you come across as hesitant just by the tone of your voice. I recently worked with a CEO of a top Fortune 500 company and coached his assistant. The CEO told me he does not like it when his assistant does not sound confident about something when he asks her a question. The example had to do with a meeting whereby the assistant did not sound sure of the information when questioned by her executive.

    5. Engaging people in conversation. Don’t wait for people to ask you question or start a conversation. We project confidence when we reach out to others and initiate conversation. You will be amazed at how positively people will respond to you when you pay attention to and show an interest in them.

    6. Learning to read your audience or the situation and adapt as necessary. It’s just like what I must do as a speaker and trainer. If I am good at my craft, I pay attention to my audience. I don’t just keep going ahead with what I want to say without noticing how my audience is responding. Your audience may be one or two people. But if you are to be successful, you need to be aware of what is going on with the other person and adapt, if necessary.

    In my World Class Assistant™ course, attendees get to practice projecting executive presence. We do this on the third (last) day of class. They present as a team and discuss the benefits they derived from attending the WCA course. To make it real, the assistants pretend they are presenting to their executives. Each person in the group demonstrates their newly learned skills.

    I hope you will practice the above-mentioned techniques. I am positive you will see results.

    training_for_executive_assistants

    “Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest! It continues to help raise the bar.”

    – Jennie Forcum, CWCA

    Our World Class Assistant™ course typically sells out so act fast!  In order to deliver a cutting edge, unique experience, we intentionally keep class sizes small.  Don’t spend too long on the fence.  You’ll miss the opportunity of a lifetime!

    Learn More and Register Here.

    The post 6 Ways for Assistants to Gain Respect appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 11:20:32 on 2019/08/20 Permalink
    Tags: , , Certification and Designation, , Professional Image,   

    Executive Assistants –Developing Your “Wow” Factor 


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    Some executive assistants have it. Some executive assistants don’t.

    What is it, you ask? That intangible, invaluable “wow” factor.

    Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor. It has nothing to do with your title or pay grade; it’s about who you are as a professional.

    The wow factor is a term we use in the World Class Assistant™ Certification and Professional Designation program to describe the powerful executive presence that the most successful administrative professionals exude. These assistants know how to command a room. They remain poised even under the most intense pressure. They know how to make intelligent decisions on-the-spot.

    In short, they possess abilities that make others say, “Wow!”

    As a result, these assistants enjoy an increased level of respect and even reverence. People look up to them and listen when they speak. People ask for their opinions and guidance. People trust them. They are World Class Assistants.

    Hopefully, you’re reading this and thinking, “Yep! That’s what I want!” If that’s the case, we have a few recommendations to help you get there.

    Build Exceptional Competence
    Your core abilities are the foundation. You have to be an expert at what you do. The wow factor isn’t all about the exterior. It’s what’s inside too. You can’t have it if you don’t first have the skills to do your job exceptionally well.

    Refine Your Professional Style
    Your physical presence is a big part of the wow factor. How you present yourself, your style and your overall look create your total package. There are many elements to consider: how you dress, your body language, your facial expressions, your gestures, and more. Learn to observe the successful people around you and mirror their example. But don’t forget to incorporate your own unique touches too!

    Monitor Your Speech
    Your voice is a critically important tool for communication. It can either enhance your wow factor or detract from it. Listen to your tone, as well as the words you are using. Do you sound authoritative, composed and enthusiastic? Or do you sound scattered, timid, and weak? Others can pick up on things that are subtly hidden in your voice. Remember that the wow factor can be both seen and heard.

    Embrace Serenity
    When things fall apart (which they frequently do in the business world), some assistants fall apart too. They lose all perspective and let their stress filter into every interaction and behavior. But assistants with the wow factor are viewed as a port in the storm. They’re steady, clear-headed and focused, even when others are not. They have peace and serenity because they know, whatever happens, they have the ability to meet any challenge head-on.

    This wow-factor idea comes from our World Class Assistant™ Certification and Professional Designation program. If you’re looking to really develop and leverage your own unique wow factor, this “high-end boot camp” might be the perfect next step in your career evolution. The only curriculum-based designation specifically for administrative professionals, this program is designed to help you develop the skills required to really WOW your executive(s).

    The post Executive Assistants –Developing Your “Wow” Factor appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 16:15:42 on 2019/03/19 Permalink
    Tags: , , , , , Professional Image   

    Administrative Professionals Not Getting Respect – Ask an Admin 


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    Ask an admin is your place to ask your question and have other administrative professionals, from around the world, give you their advice based on their experiences.

    This administrative professional, Seething in the South, asks us:

    What do you do? How do you handle…..a Manager who doesn’t acknowledge or respect my contributions? This isn’t the first time I’ve been dissed.

    Part of me says to put on your big girl pants and ignore it—AGAIN, and part of me says address it to clear the air, but then be labeled a typical, needy, overly-sensitive female (yes, he’s a known chauvinist).

    This happened yesterday:

    One of my responsibilities is coordinating all of our Company finances into a Quarterly Report with a lengthy CEO letter that all gets processed in In-Design. I’ve been doing it for many years.

    I have been requested to cover for the CEO’s EA while on maternity leave. I needed to prepare the Board Presentation and communicate directly with our the EAs of our outside Board members. I was honored as it’s a highly-visible project and was up for the task. It also meant I needed to learn a completely new data-sharing software package. It’s a very busy time for me because the Quarterly Report gets processed at the same time but I knew I could do it and I did.

    Long story, my Manager sent a thank you, great job, presentation was great, etc. and you all can take a day off an email to the entire team working on this, except for me. I found this out because a recipient of the email forwarded it to me. I’m upset because I went above and beyond to get this done and didn’t even get a thank you. No acknowledgment that it was a lot of extra work and learning outside of my normal. I could care less about the day off...but a little thanks goes a long way.

    SEETHING IN THE SOUTH

    Oh my. What an interesting situation. Here we have an administrative professional that sounds like she did an amazing job covering and learning what was necessary but wasn’t thanked accordingly. So, how do we address this? Or do we because it’s expected that have to go above and beyond in situations like this? What do you think this seething administrative professional should do?


    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!

    The post Administrative Professionals Not Getting Respect – Ask an Admin appeared first on Executive And Administrative Assistant Training - Office Dynamics.

     
  • feedwordpress 18:00:39 on 2019/01/24 Permalink
    Tags: , , , Professional Image,   

    Executive Assistants That Want To Go Above And Beyond But How? – Ask an Admin 


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    Welcome to another question for Ask an Admin. This is where the administrative assistant and executive assistant can submit any question they have and their peers will answer the question based on their previous experience. We believe that there are many different ways to approach problems, difficult tasks, and situations so we thought this would be a great way to provide you a place to share your input as well as receive input from others. So, executive assistants and administrative assistants from around the world, let’s help each other out!

     

    This week Chris B. asks:

    I am in an office of approximately 300 and there are 5 admins.  I am the only one who arrives early every day and works the full day.  I am the only one who looks at the bigger office picture and ensures meeting rooms are cleaned/ready; supplies (like copy paper) are always available; know how to handle unexpected guests and vendors; and a variety of other office manager-type things that come up in a standard day.  However, I am not the office manager but a peer to the other admins.  I am consistent and reliable and there – so a lot of things come my way that belong on their desks.  For example, if one of their teams has a meeting at the start of the day, I’m the only one there early and I will get pulled in to take care of the room and technology set-up, have to answer the door and guide guests, get catering/coffee set-up, make last-minute copies or edits, etc.  Their leaders are comfortable relying on me to ensure things are done with professionalism.    Besides feeling taken advantage of and recognizing there is a big disparity between what is now expected from me versus peers – what is the best way to have this discussion with my leader?  I do not want to disparage my peers, nor diminish their work, however, I do want this to be seen as a differentiator between me and the others.  Basically, how do I get seen as providing an exceptional level of service above and beyond my peers without calling them out or making it seem like a complaint?

     

     

    Wow. That is a tough one. How does an executive assistant, who is already going above and beyond get noticed by the higher level employees without calling out their peers? Well, Office Dynamics friends and family, let’s help Chris B. out! What can Chris do?

     

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!

     


     

    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

     

    Classes Available for Registration

     

    Help other administrative professionals and share this page using the buttons below!

    The post Executive Assistants That Want To Go Above And Beyond But How? – Ask an Admin appeared first on Office Dynamics.

     
  • feedwordpress 16:30:20 on 2019/01/04 Permalink
    Tags: , , Professional Image,   

    Reviewing Your Administrative Career 


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    Have you created your own career portfolio or read about how to create one? If you attended the 25th Annual Conference for Administrative Excellence you had the opportunity to attend a career portfolio breakout session with Joan Burge and create a beginner’s copy of your own. Joan’s article, “Demonstrating Yourself & Selling Your Worth” details the entire process.

    I personally learned a lot from that breakout session. Having one binder or online file of past performance evaluations, thank you notes and emails from coworkers, clients, etc., a copy of your resume, examples of projects completed such as forms, spreadsheets, graphs, etc. is very beneficial. When I returned home from the conference, I polished up my portfolio and will continue to add to it.

    One personal detail I started to focus on was my career review, which I see as an extension of the career portfolio; not only reviewing my past year or two at my current position but looking back on my entire career.

    Questions to ask when reviewing your career:

    • What top three tasks or responsibilities did I most enjoy about each career choice?
    • What responsibilities did I use the most and currently feel the most comfortable with?
    • What do I miss most about past positions that I do not do in my current position?
    • Can I incorporate anything from my past to my current position?
    • Are there processes or procedures from my past that I can currently use to save time?
    • What one tip or process from my past managers can I discuss further with my current manager?

    Answering those questions can help you set goals, help you focus on what areas you could learn more about, hone in on certain time-saving skills you may not currently be using, but feel familiar with, incorporate tasks into your current position that highlight your skills and could make your current position more productive.

    Focusing on sharing your skills with your current employer can not only make you more productive but also help you better create a position that you enjoy. Reviewing your career experience encourages you to bring your skills and experience to your current employer and helps you create a definition of career purpose. When you work with intention and incorporate the relevant pieces of your past career(s) into your current career choice your dedication and proactiveness will shine through in the tasks you complete.

    Pride in your work and recognizing the skills you have worked hard to learn help create a job you truly enjoy and want to be a part of. You were hired for a reason…remind them (and yourself) why with a career portfolio and by reviewing your career.

    As a reminder from the blog post – Avoid Burnout by Creating Your Own Utopia, “The company, career field, and position you choose needs your uniqueness. Confidently acknowledge your experience as a valuable asset. Continue to learn through professional and personal development to create an environment you choose to work in.” Maybe it’s time to review your career…

    Please share your tips and review highlights in the comments section!

     

    Dana Buchanan is a 20 plus year professional assistant with a passion for writing and offers a unique and professional perspective to projects and brainstorming sessions! She enjoys helping others discover key steps toward their career focus, job search, or self-employment exploration by creating or editing resumes, researching a particular type of job search, discovering business ideas and the action needed to succeed and loves sharing interviewing tips! Dana is also available to speak to small groups.

    You can read and follow Dana’s blogs at Success Encourager.

    The post Reviewing Your Administrative Career appeared first on Office Dynamics.

     
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