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  • feedwordpress 15:30:47 on 2018/05/23 Permalink
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    Insights from a “Rock Star”: A Conversation with Joan Burge 

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    OSU Administrative Professionals Hosted Joan Burge

     

    Ohio State University Administrative Professionals Group hosted Joan Burge April 23, 2018, in an informal session called Insights From a Rock Star: A Conversation with Joan Burge. Many of the professionals attending had questions about Joan and her accomplishments, however, there were several questions during the event that were asked that are often asked by our own readers.

    We thought we’d share some of those questions that were posed to Joan.

     

    How does one enhance his/her value in a partnership with an executive who has challenges delegating work?

    My number one is don’t ask for permission. Just jump in and engage in the change and do it. As far as the value the second place you can add value is by looking within your own area of the work. Identify the areas in which you excel and leverage them. If you have a good leader, they should be observing your talents and sending work your way that play to your talents.

     

     

    What are a few key strategies for “managing up” when one’s new manager is resistant to change?

    Number one, focus on selling the benefits of the change to your executive. Number two is to ask your executive to try this new process or idea that you are recommending for at least 21 days. The reason for that is because it usually takes us 21 days to feel semi-comfortable with something new. After 21 days, you can ask your executive their thoughts on the new process. Is there anything that should be changed or tweaked?

     

    What challenges do administrative professionals face today compared to ten years ago?

    There is a huge lack of information. Years ago, before all the technology, everything had to cross an assistant’s desk. Therefore, we saw everything, we had to read everything, and we had access to information. Today, information is out in space or in the cloud and assistants don’t have access. That makes their job more difficult. So, my advice for an assistant is you have to ask questions, you have to pull information out of your executive, and you have to get your nose in their business in what they’re doing so you can do your job better and be more proactive.

     

     

    Of all the skills and talents that an Administrative Professional must have in today’s world, which are the most critical and why?

    The most critical skill is resiliency today. You absolutely have to be resilient with all the changes that are taking place. You have to be adaptable, agile, and go with the flow. You also have to be resilient to whatever your executive dishes out to you. Executives need it done now and they need it quick. They are not always going to cushion the words they use or worry about how they say it. They are just going to tell you what they need. So you’ve got to be resilient, you can’t take it personally. You can’t get offended because your executive is not wording their request exactly like you want.

     

    What piece of advice did you not receive that you wish you had?

    It’s not personal. Business is just business, work is just work. The decisions your executives and managers make are just decisions they just make. It’s not personal! It doesn’t have to do with you personally even though it affects you personally. It’s just business. You’ve got to toughen up.

     

     

    Joan Burge has been speaking to small and large groups for over 25 years. Her passion and drive for the administrative field, the women, and men that are involved in it continues to fuel her desire to improve the overall standard of the administrative and executive assistants around the world. With creative teaching techniques, powerful lessons, and high-impact training Joan and Office Dynamics continue to lead and set the standard for all administrative training.

     

    Joan is available to speak at your events. Please call 800.STAR.139 to get more information.

     

    The post Insights from a “Rock Star”: A Conversation with Joan Burge appeared first on Office Dynamics.

     
  • feedwordpress 22:00:37 on 2018/05/06 Permalink
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    Meeting New People as an Administrative Professional 

     

    conference reception for networking

    Meeting new people as an Administrative Professional is cool! Think about all the people you have met because of the people you support and where you work. Where else would you meet such a broad range of individuals? Many executive assistants and administrative assistants work with a variety of cultures. Even in my “good” old days as an executive assistant, I worked with people from Italy, Switzerland, Germany, and France.

    In our company, we have been so fortunate to meet administrative professionals from Russia, Japan, Italy, and Qatar.

    Then think of all the high-caliber people you have met through your executive or organization. Do you ever stop and think about how fortunate you are to have met such a repertoire of people? What about any local networks you have developed through your job?

    Do you ever stop to think how fortunate you are to meet so many diverse individuals because you work in the administrative profession? How many people would you not know if you didn’t work in the administrative profession—or for the executive you support? Are you showing an interest in others? Do you extend yourself to learn about people even though they don’t think just like you? Do you try to know the people your executive knows? Do you display a good attitude with everyone you meet? Is your network vast?

    Be Cool! Get to know others — you may learn something new — and you never know who they might know that you need to know!

     

    joan_burge_signature

    Joan Burge
    Founder and CEO

     

     

    The post Meeting New People as an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 14:30:27 on 2018/04/25 Permalink
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    Happy Administrative Professionals’ Day! 

    A message from Joan Burge, Founder and CEO of Office Dynamics International:

     

    Happy Administrative Professionals’ Day!

    The team at Office Dynamics is grateful for each and every one of you. You have enriched our lives, challenged us to think big, and honor us by supporting our work. There is no greater joy for us than to serve you.

    It is my hope that you will always hold your head up high in this profession. For decades I have said being an administrative or executive assistant is a Career of Choice. There are millions of good assistants who love what they do and have committed themselves to this highly-valued work. Do you really know how special you are to your executives and organizations? I hope so and not only on this day but throughout the year.

    Well, what can I possibly tell you that you haven’t heard before or read somewhere else in relation to Administrative Professionals Day?
    Have a grand vision for yourself in this profession. That does not mean you have to climb the ladder and work for a CEO. Maybe that is not your desire. I mean expand and grow where you are planted. Expand your mind; add to your skill set; challenge your thinking; look at your day in a new way; be a life-long student. You will amaze yourself! Who you are today is not all of what you are capable of becoming. Trust me.

    To have a grand vision, you have to dream and ignore the naysayers. They don’t know you! You know you. But sometimes you don’t even know yourself. Often when assistants show up for our training, they are already skilled and experienced. During the course of the training day, they are stretched out of their comfort zones because of the learning activities we facilitate. These seasoned assistants are excited to see, at the end of the class, that they tapped into potential they didn’t even realize was within them.

    I congratulate you on how far you have come and where you are today.

    I encourage you to think bigger, to take takes risks, and become all you were created to be.

     

    joan_burge_signature
    Joan Burge
    Founder and CEO

    The post Happy Administrative Professionals’ Day! appeared first on Office Dynamics.

     
  • feedwordpress 14:30:14 on 2018/04/13 Permalink
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    Why Good Writing Skills Are Important In The Workplace 

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    Do you ever find yourself asking “Why Good Writing Skills Are Important In The Workplace? Why home in (or is it hone in?) on the technicalities? Who notices? Who cares?

    Those who care about productivity, for one. Studies show that 6% of productivity in corporations is affected by poorly written communications. And that number is probably low. Still, it reflects the time wasted going back and forth, back and forth, to clarify messages that should have been clear, concise, and complete in the first place.

    Who else cares?

    Those who sign your paycheck. If your written missives are riddled with errors, you will likely fall short of getting the results expected and could be (or should be) forced to redo the work. Incorrect grammar, misused words, long-winded sentences—all too commonly found in business writing.

    Who else cares?

    The recipients of your message. Perhaps you expect them to take action on something as straight-forward as “attend this meeting,” but your message fails to convey the when, where, and/or why clearly. They’re not sure what to do; you’ve left them wondering about the meeting itself—and about your competence.

    Being impeccable in your writing is essential to doing your job well. The credibility and reputation you arduously build into your career is undermined when sloppiness gets through.

    As you strive for your best during this Administrative Professionals Month, take to heart the importance of a high level of competence in your written communications. You are judged by it constantly. The effort you make perfecting your grammar and writing skills will pay off in increased influence among those who do care.

    Be impeccable in your writing … always.

    Barbara McNichol is passionate about helping administrative professionals add power to their pen. To assist in this mission, she has created a Word Trippers Tips resource so you can quickly find the right word when it matters most. It allows you to improve your writing through excellent weekly resources in your inbox, including a Word Tripper of the Week for 52 weeks.

    To celebrate Administrative Professionals Month, visit www.wordtrippers.com/odi during the month of April for a $30 discount on Word Trippers Tips.

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    The post Why Good Writing Skills Are Important In The Workplace appeared first on Office Dynamics.

     
  • feedwordpress 17:30:24 on 2018/03/07 Permalink
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    What Assistant Certification Courses Are Best For You? 

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    Are assistant certification courses necessary?

    At Office Dynamics, we are noticing a tremendous amount of interest in executive assistant certification or administrative assistant certification courses or programs. We regularly see interest in our certificate-based designation programs, World Class Assistant™ Certification program or our Star Achievement Series® Certification and Designation curriculum. This proves assistants are getting serious about their career and training and HR departments are valuing continued education for this role.

    More and more, administrative professionals are asking my opinion on having a certification. I hear questions like, “Will this give me an advantage in the workplace?” “Will I get more money with a certification?” “Is certification for the administrative profession becoming a requirement in the business world?”

    I am pleased that there is an interest in this topic because I am working with some top-notch organizations who are thinking the same thing – as they look to the future and what they will require of individuals coming into their organization and want to make a career in the administrative field. The good news for you is I have a lot of opinions and facts to share with you. So let’s just begin; my ideas are in no particular order, except for the first one.

    Assistant_CertificationFirst and foremost, it is not a document, paper, degree, certification or designation that makes a world class or star assistant. I have seen many assistants who have a designation from a well-known association and are not star performers in their job. I have observed on the job, at their workstation (for 2 days), executive assistants who have been in the field for 20+ years and are not stars or have ‘prima donna’ attitudes; feeling they have no more to learn or they arealready at the top of their game. I have seen young people in the profession who are smart, bright and great administrative or personal executive assistants who are very successful. In fact, in the past week, I was surrounded by 4 young, bright administrative professionals who are truly going to be successful as they continue to mature in the profession and as individuals.

    Second, I believe in all training, learning, and education. It will not hurt you to have a certification and to a potential employer, demonstrates you take your profession seriously and like to learn. When I interview people for any type of administrative position within Office Dynamics, I always look to see if they have any kind of continued learning or education on their resume. Then I focus in on whether the interviewee has taken workshops or classes in the administrative profession.

    Related Posts:

    Ok, now that I have that off my mind…

    What is going on out there with assistant certification and career paths?

          1. I am working with a few very large organizations that are going to require an administrative certification or 2-year college degree in business administrative coupled along with administrative-specific training such as our Star Achievement Series®.
          2. Understand the difference between Certificate of Completion, Certification, and a professional designation. Normally, attendees receive a Certificate of Completion for attending a seminar, workshop, online course, even webinars and more. In most cases, Certifications are obtained through associations and meeting specific requirements. There are some special situations, though, as with our Star Achievement Series® course and World Class Assistant course. We offer a Curriculum-Based Certification and Designation. Both of these programs are a series or have multiple parts. Our clients “begged” me to figure out how this could be offered as more of their administrative employees attended either program. After a tremendous amount of research and discussions with the American Society for Training & Development (ASTD) (Update: now known as Association for Talent Development-ATD), I learned how Office Dynamics could offer this. In addition to attendance, there is a list of objectives students have to meet; students have to demonstrate newly-learned skilled in the class; obtain a letter from their leader stating the behavior changes observed in the workplace and more. These are “no fluff” classes, although we have great fun while learning.
          3. Be prepared for big changes in the future as employers realize their baby boomer executive assistants will be leaving the workforce in about 5 years; the administrative role has shifted tremendously in the past 10 years, and managers are technically savvy and become more independent. You will have to support leaders in a new way and the bar has definitely been raised.
          4. The need for interpersonal skills is at an all-time high and its prominence will grow. When you look for administrative classes, be sure to seek out these competencies. This role is not just about technical skill. Yes, you need to be tech savvy and learn the numerous programs. Just remember, behind the technology is a person. When you send an email, a person is opening that email. When you leave a voicemail, a person is listening to your message. Even when you IM, a person is reading it.
          5. Certification seems to have more prominence today as we daily see the interest in Office Dynamics classes that provide a certification.

          Bottom line… if I were interviewing you today, I would not require a certification or even initials after your name. It’s who you are and how you perform on the job. But since the world is now saying this is important, then a professional certification in the administrative profession could serve you well.

          What are your thoughts? Do you have an administrative designation or some special type of certification? If so, has it helped you in the workplace? Any suggestions for our readers?

    The post What Assistant Certification Courses Are Best For You? appeared first on Office Dynamics.

     
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