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  • feedwordpress 16:15:13 on 2018/09/05 Permalink
    Tags: , , , productivity, ,   

    Assistants Must Excel at the Fundamentals 

    From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018)

    I know many seasoned executive assistants who think they do not need to focus on or pay attention to their basic skills, what is also known as the fundamentals. They feel they have been managing calendars or planning meetings forever so why pay attention. This is not smart.

    For 28 years, I have been teaching assistants to pay attention to the fundamentals such as meeting planning, travel planning, calendar maintenance, organizational skills, follow-up systems, time management, and communications. Every career has certain core fundamental skills. They are the foundation on which everything else is built. I have been a professional speaker since 1990. I never take for granted the basic ‘platform’ skills I learned in the early days as a speaker. I pay as much attention as ever and have meticulously polished those basics.

    You must do the same. Don’t ever rest on your laurels. The world is moving at a much faster pace today so you have to be more organized, manage your projects better, take control of calendars, and cross every ‘t’ and dot every ‘i’ when it comes to travel planning. Executives’ expectations are high today and these are the key areas they want their assistants to excel in. They include:

     

    • Appointment Coordination
    • Manager Support
    • Managing Office Technology
    • Meeting Preparation and Coordination
    • Office Communication
    • Problem Solving
    • Professional Behavior and Image
    • Professional Development
    • Supporting Multiple Managers
    • Task and Project Management
    • Time Management

     

    At Office Dynamics, we are consistently surveying executives, managers, CEOs, human resources professionals, and organization development professionals on what skills, attitudes, and behaviors they look for in an assistant. Do you know what? The fundamentals always rise to the top. After that list, I see advanced competencies such as negotiation or persuasion skills. Over and over, time and again, there is proof that your fundamentals are critical to being successful in the administrative profession.

    Also, when we conduct activities in our training classes with assistants and ask them what skills, attitudes, and behaviors are important for an assistant, 90 percent of the time they list the fundamentals.

    I highly encourage you to become a rock star at the fundamentals. There are always new ways of doing things and you can always streamline or fine-tune your current processes. Think about how you can wow people in each of the areas I listed above.

     

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    NOW AVAILABLE FOR PURCHASE

    The post Assistants Must Excel at the Fundamentals appeared first on Office Dynamics.

     
  • feedwordpress 16:15:17 on 2018/08/01 Permalink
    Tags: , productivity, , ,   

    Free Chapters From Joan’s Book: Who Took My Pen…Again? 

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    Thank You!

    It’s not very often that Office Dynamics can celebrate another book release by Joan but when we do, the amount of support shown is truly amazing. Joan’s new book, Joan’s Greatest Administrative Secrets Revealed, is set to be released in Septemeber, 2018.

    As a thank you, we’d like to give you three free chapters from Joan’s book, Who Took My Pen…Again?

    So, once again, thank you from the entire Office Dynamics International team and we hope you enjoy reading these chapters.

     

    Chapter 7, Creative Thinker

    If you ask a roomful of kindergarteners, “Who here is a creative artist?” every hand will go up. Yet by the time that same question is asked in middle school, less than half will still raise their hands. What changed?

    We are all created to be creative. And being creative adds value every day. However, within each of us is also a highly developed critic. This critic evaluates and judges what we plan, think, do, envision. When we harshly judge our “product,” the result as well as future ensuing ideas, concepts, and vision, suffers. Soon our creativity shrivels.

    Many of us lose that “free spirit” creative thinking. Because we encounter results that may be different or varied from our dream, we give up.

    DOWNLOAD PDF TO READ MORE

     

    Chapter 11, Invest (in yourself)

    When we think of “investment” we automatically think of dollar signs. Don’t limit yourself to such a small portion of what investing in you means. To invest in you means to believe in you. To pick up a book on a subject you want to learn more about, taking a class at the gym, volunteer at your local soup kitchen – you discover more about yourself by taking the time to step back from routine living to do these types of things, such as to set a goal and attain it.

    In these current times of uncertainty, more than ever before people have leaned toward the entrepreneurial mindset, but in fact, we always need to be seeking ways to grow ourselves, whether in a recession or not. We should always act upon what it is we believe in at all times!

    DOWNLOAD PDF TO READ MORE

     

    Chapter 13, Lead

    Administrative professionals and executive assistants often see themselves in their support roles as being “non-leaders.”Nothing, however, could be further from the truth!

    You may not be the CEO or VP of the company, but you ARE a leader. A senior-level human resources associate once said something profound: she said it was the administrator’s job to make the job important. Each administrator in your organization needs to raise her sights to elevate the career so that she, and others who follow, can grow and become better in their skills.

    Leading is investing; you can lead others by investing in them.

    DOWNLOAD PDF TO READ MORE

     

     

    Register For The Free Webinar Here

    The post Free Chapters From Joan’s Book: Who Took My Pen…Again? appeared first on Office Dynamics.

     
  • feedwordpress 08:00:51 on 2018/07/17 Permalink
    Tags: , Get Work Done, , , , , productivity,   

    How to Effectively Get the Right Work Done 

    We’re all ridiculously busy these days. Nearly every leader I talk to feels overloaded and overwhelmed. As crazy as it may seem to add something else to your to-do list, there’s no better time to invest some energy in thinking about how you work and finding ways to be more productive and effective, because the payoff will start immediately.

    Improving productivity has a lot to do with dealing more effectively with barriers, distractions and anything that interferes with your momentum. Here are some of the principles I use to help my clients get the right things done effectively. It can be helpful to think of them in terms of differences you can learn to recognize:

    The difference between being busy and being productive. A lot of people think they’re the same. But busy-ness is easy to fall into and productivity is hard work that requires clarity, focus and strategic thinking as part of a larger plan.

    The difference between something that’s important and something that’s urgent. Lots of things seem important in the moment, but in reality they’re urgent—which lends them an air of false importance. It was President Dwight D. Eisenhower—a master of time management—who pointed out that the most urgent decisions are rarely the most important ones. When you’re stressing over an issue or engaged in making long-term strategic plans, keep this distinction in mind.

    The difference between procrastination and focus. Procrastination is easy, while true motivation requires focus, hard work, and following through. As much as possible, avoid setting down something unfinished to work on something new.

    The difference between working hard and working smart. Hard work involves both physical and mental effort, while smart work is all mental and logical. Working hard keeps you on the path toward meeting  a goal, but working smart usually knows some good shortcuts.

    The difference between a bad and good habit. The first step in truly understanding this distinction is to identify your habit loops. Then you’re ready to evaluate them and, where you need to, make a change. Old habits, as they say, die hard. They may have already reprogrammed your brain. But you can  create new habits to replace the old ones that keep you from being effective or productive.

    The difference between when to say yes and when to say no. Knowing when and how to say no frees you to say yes only to proposals that meet your personal criteria and projects you’re genuinely excited about. The more you say no, the better you’ll be able to focus on your most important work.

    The difference between overwhelming and manageable projects. It’s as simple as breaking things down into smaller tasks. When you do, you’re forced to think through each step up front. Remember, small things done consistently create major impact.

    Once you really understand and absorb these principles, you’ll be prepared to handle any situation. And, as if that weren’t enough, you’ll be more relaxed and confident. You’ll get more done with less effort, more effectiveness and no down side.

    Lead from within: Productivity doesn’t happen on its own, it’s a task you must do every day to get the right work done effectively.

     


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     

     


    Additional Reading you might enjoy:

     

    Photo Credit: Getty Images

    The post How to Effectively Get the Right Work Done appeared first on Lolly Daskal.

     
  • feedwordpress 14:30:01 on 2018/07/12 Permalink
    Tags: , , , productivity,   

    Develop a Healthy Curiosity 

     

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    I would like to focus on tips from my high-end boot camp for administrative and executive assistants called World Class Assistant™. The topic is Develop a Healthy Curiosity.

    However, I want to assure you that if you are not in the administrative profession, you will still greatly benefit from today’s topic. So continue reading.

    In order to excel in today’s workplace, you will need to be a good investigator. Why? Because so often in the fast-paced world we work in, people do not communicate well or perhaps better said, completely. What seems clear to them is incomplete to us.

    1. Ask Questions

    Learn to ask questions; specifically, the right question. The right question clarifies. It encourages details. The right question grants you the information necessary to perform the task for the purpose of completion with excellence.

    2. Ask The Next Question!

    The next question elaborates. It encourages additional helpful information. It is not badgering in tone; it does not interrupt the speaker (or it may be seen as argumentative). Asking the next question is a technique to gain additional details.

    3. Be Proactive

    There is no way around this one. If you want to sit in your chair and wait to handle “transaction-based” tasks that come all the way to your desk, you won’t be a good investigator!

    Ask, seek, compare, analyze, resource, hunt, gather, glean, and energize your work tasks by building your investigative skills to gain increasing knowledge so that you can make better decisions and become that “go to” person in your organization who will proactively get the information people need and want in an efficient manner.

    4. Be Resourceful

    Glean the Internet for reputable sources of information. Read the Wall Street Journal after your manager is done with it. Scour the publications and journals for pertinent information. Learn what your manager likes to follow, and become her eyes and ears on the subject.

    5. Use Caution In Relaying Potent Information

    Resist the temptation to share what you have heard or know if it will harm someone or break confidentiality. Remember never to harm the trust your executive or manager extends to you. Think carefully about the timing, venue, and reason you are sharing pertinent information with another.

    Wishing you a week of curiosity!

     

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    The post Develop a Healthy Curiosity appeared first on Office Dynamics.

     
  • feedwordpress 16:15:15 on 2018/06/21 Permalink
    Tags: , , , , , productivity, , , ,   

    Staying Energized Throughout The Week 

    As you know, I usually share tips on combating the Monday-morning “blahs,” especially after a nice, relaxing weekend. I recently met someone who says she has a different problem: “Monday, I am refreshed from the weekend and ready to tackle just about anything,” she explains. “But by Friday, I am usually struggling to finish what I started. I’m pooped!”

    That’s an interesting twist on the same theme and a challenge that some of you probably face as well. So this week, let’s look at a few effective ways to replenish your energy during the week:

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    These ideas are just a start. What else can you do to stay energized all week long? Ask your colleagues and friends for their best ideas.

     

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    The post Staying Energized Throughout The Week appeared first on Office Dynamics.

     
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