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  • feedwordpress 15:30:47 on 2018/05/23 Permalink
    Tags: , Problem Solving, , , ,   

    Insights from a “Rock Star”: A Conversation with Joan Burge 

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    OSU Administrative Professionals Hosted Joan Burge

     

    Ohio State University Administrative Professionals Group hosted Joan Burge April 23, 2018, in an informal session called Insights From a Rock Star: A Conversation with Joan Burge. Many of the professionals attending had questions about Joan and her accomplishments, however, there were several questions during the event that were asked that are often asked by our own readers.

    We thought we’d share some of those questions that were posed to Joan.

     

    How does one enhance his/her value in a partnership with an executive who has challenges delegating work?

    My number one is don’t ask for permission. Just jump in and engage in the change and do it. As far as the value the second place you can add value is by looking within your own area of the work. Identify the areas in which you excel and leverage them. If you have a good leader, they should be observing your talents and sending work your way that play to your talents.

     

     

    What are a few key strategies for “managing up” when one’s new manager is resistant to change?

    Number one, focus on selling the benefits of the change to your executive. Number two is to ask your executive to try this new process or idea that you are recommending for at least 21 days. The reason for that is because it usually takes us 21 days to feel semi-comfortable with something new. After 21 days, you can ask your executive their thoughts on the new process. Is there anything that should be changed or tweaked?

     

    What challenges do administrative professionals face today compared to ten years ago?

    There is a huge lack of information. Years ago, before all the technology, everything had to cross an assistant’s desk. Therefore, we saw everything, we had to read everything, and we had access to information. Today, information is out in space or in the cloud and assistants don’t have access. That makes their job more difficult. So, my advice for an assistant is you have to ask questions, you have to pull information out of your executive, and you have to get your nose in their business in what they’re doing so you can do your job better and be more proactive.

     

     

    Of all the skills and talents that an Administrative Professional must have in today’s world, which are the most critical and why?

    The most critical skill is resiliency today. You absolutely have to be resilient with all the changes that are taking place. You have to be adaptable, agile, and go with the flow. You also have to be resilient to whatever your executive dishes out to you. Executives need it done now and they need it quick. They are not always going to cushion the words they use or worry about how they say it. They are just going to tell you what they need. So you’ve got to be resilient, you can’t take it personally. You can’t get offended because your executive is not wording their request exactly like you want.

     

    What piece of advice did you not receive that you wish you had?

    It’s not personal. Business is just business, work is just work. The decisions your executives and managers make are just decisions they just make. It’s not personal! It doesn’t have to do with you personally even though it affects you personally. It’s just business. You’ve got to toughen up.

     

     

    Joan Burge has been speaking to small and large groups for over 25 years. Her passion and drive for the administrative field, the women, and men that are involved in it continues to fuel her desire to improve the overall standard of the administrative and executive assistants around the world. With creative teaching techniques, powerful lessons, and high-impact training Joan and Office Dynamics continue to lead and set the standard for all administrative training.

     

    Joan is available to speak at your events. Please call 800.STAR.139 to get more information.

     

    The post Insights from a “Rock Star”: A Conversation with Joan Burge appeared first on Office Dynamics.

     
  • feedwordpress 16:36:52 on 2018/05/07 Permalink
    Tags: , , , Problem Solving,   

    Forever A Student 

     

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    I am so jazzed! Yesterday I flew to San Diego (with Jill and Brian from ODI), to attend the ATD  International Conference and Exposition for 3 days. This is the training industry’s premier event with about 10,000 attendees, 300+ breakout sessions, and more than 600+ exhibitors. It’s amazing and can be overwhelming.

     

    I am excited to be the student this week. As you know, I am usually the teacher. At heart, I have always been a student and absolutely love to learn. I enjoy attending our industry event because I learn new trends and how they will impact me, our industry and businesses in general. I am exposed to hundreds of ideas and meet interesting people from around the world.

     

    In perusing the more than 300+ sessions, I noticed a several themes/trends. Here are two that intrigue me and should interest you.

     

    • Thriving in a disruptive workplace. One write up says: To thrive in a disruptive and accelerating world, you must develop a crucial new survival capability. Conscious leadership is the capacity to evolve and change. The obsession with being the smartest person in the room doesn’t work anymore. Being conscious is your key for adapting and thriving in a changing world. Using your conscious mind as an asset is a new way to think and feel—a new way to stand out from the crowd.

     

    • The ability to think and be creative. One of the session write-ups says: Many of our current systems train us to function: We learn the routine. We master the process. The problem? We have lost the ability to think critically, to be creative, and to contemplate ideas of the unknown. Standards, procedures, technology, and incessant demand for short-term results over long-term planning dominate our lives and plans. But the losers have become the long-term health of employees and organizations. When you think, you grow. When you grow, you learn. When you learn, you thrive.

     

    I plan to do some Facebook Lives from the conference and share some key learning points so check out our Office Dynamics Facebook page.

     

    Wishing you a great week of learning as well.

     

    joan_burge_signature

    Joan Burge
    Founder & CEO

     

    The post Forever A Student appeared first on Office Dynamics.

     
  • feedwordpress 20:00:19 on 2018/05/01 Permalink
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    Before You Retaliate 

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    Before you retaliate

    It’s almost instinctive to yell back or to be offended at someone who is yelling at you—be it a co-worker or a manager. But yelling back or arguing accomplishes little. It can destroy a business relationship and certainly dims your professional image. So before you respond to a verbal attack, keep these things in mind.

    • Figure out what’s really going on. In each of the following cases, compassion—not retaliation—is in order.
    • Every one is liable to blow up during a rough day at work. If the person yelling at you isn’t known as a chronic jerk, then consider that the source of the blow-up could stem other reasons and not personal.
    • Consider that some people are just socially inept and know no other way to communicate.
    • Then, there are some people who crave the attention and know that yelling or being aggressive is one way to get it.
    • Listen before you leap to conclusions. Assume first that what a person is saying is true. More often than not, we tend to start making a list of what’s wrong with a person and miss the opportunity to really find out what’s at issue. At that point, no one is listening to what the other is saying.
    • Stay neutral. Instead of adding fuel to the argument by yelling back, deflect the hostilities. Don’t walk away. Instead, demonstrate a neutral position. Answer in a calm, steady voice or give an inane answer. It usually stops an argument cold.
    • And don’t handle this via email. Take advantage of a Human Moment.

    Forgiving is not forgetting; it’s letting of go of anger and hurt and moving on. Take time. It’s not easy to forgive with both your head and heart.

    – Joan Burge

    The post Before You Retaliate appeared first on Office Dynamics.

     
  • feedwordpress 15:30:49 on 2018/04/30 Permalink
    Tags: , , , , , , , , Problem Solving, , ,   

    5 Ways to Be a Value-Added Employee 

     

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    I’m not sure if you know that 80% of my work is onsite training for administrative office professionals so I do a lot of traveling, in fact, 100% of my clients are out of state. From this point forward, I will be traveling extensively through September.

    While traveling gets old after a while and is tiring, I love what I learn when I go on site into an organization. I see employees in action in their environments. I meet executives and have great discussions. Observing administrative professionals at work is one of my greatest moments. When I’m facilitating a full-day workshop for assistant or executives about maximizing their assistant’s time, I experience several aha moments. I’ve been doing this for 28 years and I never grow weary of learning, experiencing, and coming home feeling rewarded!

    One thing I can tell you from working with top-notch organizations nationwide is that the bar is being raised for all employees across the board. Organizations are communicating that it is time to “step up your game” or you may not be in the game in months to come. I know this is hard on those of you who already contribute a great deal and truly are committed. Then we all know there are the slackers appearing to be doing work. But don’t lose hope. As spring brings everything into bloom, this is your time to bloom. This spring, let your brightest colors show through (meaning all your talents) and be in full bloom.

     

    Be a ‘value added’ employee

    How much value would you say your work adds to the organization? Have you ever thought about it? Now more than ever, not only is every employee expected to pull his or her own weight, each person’s work must add value to the organization. There are a number of ways to be what I call a “value-added” partner. Here are a few that can help you earn the rewards and recognition you deserve:

     

    1. Boost productivity. If you can think of ways to streamline your job (or the work processes in a department, for example), it’ll improve overall productivity. That means more can be accomplished in less time – and management is sure to appreciate that.

     

    1. Make money. Is there a profitable opportunity that your employer is not currently taking advantage of? Whether you are a manager or an assistant, if you are familiar with your business, you can often see ways to make money—perhaps by paying attention to competitors or watching trends. Speak up, or prepare a brief summary describing your idea. Profit-generating ideas are a sure-fire way to promote your value.

     

    1. Save money. “A penny saved is a penny earned” applies to the workplace, as well. In what ways could you help save your employer money? Propose them.

     

    1. Be proactive. Ultimately, the best way to demonstrate your value is to show you don’t have to be asked to do something. You do it because it makes sense – because it helps the business and your co-workers!

     

    1. Go the extra mile. You will be noticed. Anyone can do what is expected, but not everyone can go the extra mile. Think of ways you can take that one extra step or add that one extra special touch.

     

    Star Tip: Document your value-added efforts to ensure you reap the rewards over time. Share results with your leader as they occur, and then again at performance review time. Even if your organization has a salary freeze this year, keep doing your best. Trust me, it’ll pay off!

     

    joan_burge_signature

    Joan Burge
    Founder and CEO

     

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    The post 5 Ways to Be a Value-Added Employee appeared first on Office Dynamics.

     
  • feedwordpress 21:07:37 on 2018/04/16 Permalink
    Tags: , , Problem Solving, ,   

    Personal Tune-Up 

    tune_up_MMA Personal Tune-up for Peak Career Performance

    If you’re feeling more energized than usual these days, that’s because it’s Spring. As humans, we’re hard-wired to feel the boost that comes with warmer temperatures and fresh, new beginnings everywhere! Even in the cities, there are blooming flowers and baby birds. Life bustles – and we can’t avoid responding.

    To me, Spring is a wonderful reminder that I am not just a “mind” that thinks and focuses on work. I am also a body – of which my mind is a part. Humans are, in a way, a marvelous machine. You can feed your mind with all kinds of great information to benefit your career. But if you don’t feed your body with food (fuel) and exercise (tune-ups), then the machine begins to gum up or break down.

    To remain a star at work, here are some “personal tune-up” tips to put into practice daily for peak career performance:

     

    • Eat breakfast. You’ve heard it’s the most important meal of the day – and that’s right. Without fuel, you’ll crash, no matter how many cups of coffee you drink.

     

    • Walk once a day. Walking is the no-cost, easy way to keep your energy up and lose weight at the same time. Best of all, you don’t have to break a sweat or go to the gym! Just put on your tennis shoes at break time and go.

     

    • Take short breaks throughout the day. Even if you’re busy, step away for a few moments. You’ll return to your work refreshed and better able to focus.

     

    • Get plenty of sleep. Recent studies show that women, especially, are sleep deprived – which, over time, will reduce your effectiveness and career potential.

     

    • Tackle stress. What causes you to worry? What’s weighing you down? Write a list, and try tackling the items one at a time.

     

    Have a great week!

    joan_burge_signature

    The post Personal Tune-Up appeared first on Office Dynamics.

     
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