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  • feedwordpress 17:30:48 on 2019/05/16 Permalink
    Tags: , , Problem Solving,   

    How does an Administrative Professional Set Up an Official Process? Ask an Admin 


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    Welcome back to Ask an Admin! The blog series that allows administrative professionals to ask any questions they may have and have their peers give the best advice they can provide.

    This week Stacey asks:

    I am the Executive Assistant to the President and CEO, and the only assistant (the only admin, really) at this location. Coworkers leave documents on my desk; the expectation is that I secure the signature of the President and CEO, and then return it to the requestor (who’s assistant am I, anyway?). I would like to know how does an administrative professional set up an official process to obtain signatures and return the documents, but I could use some advice. How do other assistants deal with this? Or am I just being a jerk for not wanting to run other people’s signed documents all over the building to return them?

    Thanks a lot for your time!

    Stacey does ask a great question. This administrative professional has documents that need to be signed by the President and CEO then has to run the signed papers back to her co-workers. So, how does an administrative professional set up an official process?


    Want to learn more about Ask an Admin and how to submit your own question? Click here

    The post How does an Administrative Professional Set Up an Official Process? Ask an Admin appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 18:08:16 on 2019/05/02 Permalink
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    How Do I Tactfully Voice My Concern? – Ask an Admin 


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    Executive Assistants and Administrative Assistants have to deal with a lot. Whether that is working remotely, working with several managers or executives, and sometimes supporting an entire floor of employees! Usually, these difficult situations bring up situations that leave them asking, “how do I tactfully voice my concern?”

    Heather D. asks us:

    I am a Certified Executive Administrative Professional and have been an Executive Assistant (EA) for the last 15 years to a VP of my former employer where we had a very good Business Partner relationship. I have since been forced to leave that employer almost 2 years ago now due to downsizing and am in a different EA role with a quickly growing company reporting to both the CEO and CFO.

    The role posted was framed up that I would be supporting them in the day to day activities much like an EA role does however since the day I was hired I have simply been a  “taskmaster/office manager” doing miscellaneous office/employee relations type tasks with very little interaction with either the CEO or CFO including my mid-year and end of the year evaluations. Both senior leaders have grown with the company for the last 28+ years and have never had what we know to be a true EA and aren’t interested in my role evolving to that at all. They did, however, hire a VP of Sales this past July that I was told I would be supporting as well and that he is being groomed to replace the CEO within the next 1-2  yrs. As part of this VP’s onboarding, I got to know him well and he had a true EA in the last 15 years with his former employer and would like to have one here.

    The CEO, CFO and this new VP of Sales all agreed that most of my time should be supporting him and that the VP of Sales was given the go-ahead to rewrite my job description however I don’t report to him or sit near him and both of those are necessary, in my opinion, to do this EA role the most efficiently and effectively (not to mention an accurate job description). The problem is that this company is moving and growing so quickly with “multiple hot irons in the fire” all the time that neither the CEO or the VP of Sales has had any time to see this transition through and it has been about 2 months since they last told me this transition was happening.

    My question is should I be approaching my direct leader (who I have no interaction with), the CEO or the new VP of Sales (which is who I have been working 50-75% of the time for in the last 6 months)? How do I approach this respectfully and voice my concerns in a firm manner around the current reporting/relationship structure?

    Well that is actually a very tough question! How do you tactfully voice your concern as an administrative professional without causing trouble?


    Want to learn more about Ask an Admin and how to submit your own question? Click here

    The post How Do I Tactfully Voice My Concern? – Ask an Admin appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 16:15:44 on 2019/04/18 Permalink
    Tags: , , Problem Solving,   

    Calendar Management for Executive Assistants 


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    Meetings, meeting, and more meetings! In spite of all the technology, meetings have not gone away. Whether your executive is holding a virtual meeting or attending a virtual or live meeting, there are certain steps you can take to ensure you are properly scheduling meetings and making your executive’s life easier.

    As an assistant of 20 years, I had one perspective of meeting management. But now that I am the executive involved in numerous meetings, I can tell you what really is important. You must keep these things in mind when you are managing your executive’s calendar. Calendar management is an important skill. It is more than dropping in appointments on blank dates and times.

    • COGNITIVE task! Meeting planning is a cognitive task. This is something a computer will not do. Just because a date is open, it does not mean it is available. You must think about your manager’s workload, other commitments, travel, upcoming meetings, past meetings, previous week’s schedule. You must think about the time commitment related to each meeting. Some meetings don’t take long to prepare for while other meetings take a great deal of preparation. You must also think consider whether travel was involved—whether local travel or getting on an airplane. You would consider jet lag; personal appointments; time to prepare; time to wrap up a meeting; logistics; travel time. This is not a job for a robot! This takes brains, strategy, and empathy.
    • When scheduling travel or appointments, VIEW the calendar in terms of:
    • What was my leader’s schedule like last week? Did he/she travel?
    • This week’s schedule
      • How many meetings?
      • Who are the meetings with?
      • Virtual or in person?
      • Time consumed in last-minute preparation for the meeting?
      • Travel?
    • Next two weeks’ schedule
      • Travel? If so, how many days? Arriving home late? Jet lag?
      • In office—how much free time is available? What about time for my leader to work on:
        • projects
        • return phone calls
        • respond to e-mails
        • delegate
        • work on presentation?
      • Level of meetings: high-level meeting with high-level prep; low-level meetings with minor preparation time?
    • ASSESS if the meeting is necessary/essential before booking meeting. Does your executive really need to attend this meeting? Can anyone else on his/her team attend in their place? Don’t be afraid to ask questions of the meeting planner; get details before committing your executive to a meeting. 
    • KNOW your leader’s preferences and occasionally confirm preferences. While there are certain parameters for better meeting scheduling such as:
    • Don’t schedule meetings the first thing Monday mornings
      • Don’t schedule meetings after 2:00 p.m. on Friday
      • Stay away from meeting that will run into lunch hours
      • Leave time at the end of the day for your manager or executive to wrap up unfinished business; prepare for the next day; return phone calls or respond to e-mails . . .

    Every manager and executive has their personal preferences. Some executives will run like crazy going from meeting to meeting, starting early in the day and going late into the evening. Other executives want their executive or administrative assistant to set parameters. I know one executive who has a 90 minute drive into the office and does not want any meetings scheduled before 10:00 a.m. Learn your executive’s preferences and make it work!

    Even if your executive is willing to run from meeting to meeting, he or she will appreciate you leaving them space to work on a presentation or project, allow for quiet time or preparation time, and being able to go through their e-mails.

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    Do you find yourself still running in circles around your executives day? Are they ricocheting from meeting to meeting? Are you having a hard time keeping up? Access our online learning video series, Managing Your Executive’s Day and start “wowing” your executive today!

    The post Calendar Management for Executive Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 20:10:13 on 2019/04/04 Permalink
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    How to Help Your Manager Get Things Done – Ask an Admin 


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    If you are an Administrative Professional looking for your questions to be answered by your peers, then this is the place for you! This is the best blog for advice for administrative assistants and executive assistants provided by Office Dynamics International.

    This week Renee C. asks:

    As an administrative assistant, how do you get your supervisor to complete his tasks and get things done, especially in a timely manner and meet deadlines? I’ve tried everything from whiteboards of projects to various types of folders with deadlines, to scheduling time in outlook, sending reminders (email, outlook, paper) to standing weekly meetings with him. Things don’t get done nor do they get done in a timely manner. I don’t know what other methods and/or processes to use.

    Wow! Ok, Renee is wondering how does an administrative assistant manage her manager or executive? Does Renee start with managing deadlines, learning how to schedule properly? Or does this frustrated administrative assistant need to build on her partnership with her executive? How do you help your manager get things done?

    We have several tools that actually can help with this but we want to see what you have to say!


    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

    If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!

    The post How to Help Your Manager Get Things Done – Ask an Admin appeared first on Executive And Administrative Assistant Training - Office Dynamics.

     
  • feedwordpress 15:00:55 on 2019/03/21 Permalink
    Tags: , , , Problem Solving   

    Administrative Assistants Working in a Team – Ask an Admin 


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    Ask an Admin is a concept that brings administrative professionals together for the best peer to peer advice from administrative assistants and executive assistants from around the world!

    This week Elizabeth comes to us with a tough question:

    Dear Admins:

    I find myself in a conundrum.  In our division, we have myself (Executive Administrator) and three Team Assistants (two in our building, and one in another state).

    After a long period of uneven support of specific local teams which resulted in the termination of a previous Team Assistant, we hired a new Team Assistant to take over the area.  Thinking to avoid a repeat performance, the candidate was interviewed several managers in the impacted area, as well as the Executive responsible and myself. The start was auspicious – lots of energy, interest and willingness to learn. We are now 15 months in and I observe there is significant departure from the first 90 days – late arrivals, early departures, unwillingness to take on work, lack of communication, dropped tasks, etc.

    I am frustrated as the remaining local Team Assistant and I invested significant time to schedule weekly lunches to ensure we meshed personally, initiated a weekly Admin Team Meeting to discuss activities and needs for backup support, and arranged a weekly all-day work-together session on Fridays to close the week and answer any questions that came up in real-time. Despite individual conversations and an intervention which included the Executive for the impacted area, the behavior does not change.

    I have come to realize that this is a management issue – lack of oversight, unwillingness to oversee the employee.  I am at a loss as to the next step. My boss, our division lead & the manager’s boss,  is informed.  The admin’s manager is not willing to manage the employee to the detriment of his teams and allows the incomplete work to spill over into the task lists of myself and the local Team Assistant. Staff members complain, but the feedback falls on deaf ears.

    What is an admin to do besides pick up the additional workload to ensure the service across teams is consistent?

    Okay, now that is a tough question! What is one to do when “all pistons aren’t firing” properly? The team is suffering because one isn’t pulling their weight and it sounds like the others are having to put extra effort into covering for this individual. Wow, very tough question!


    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!

    The post Administrative Assistants Working in a Team – Ask an Admin appeared first on Executive And Administrative Assistant Training - Office Dynamics.

     
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