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  • feedwordpress 19:45:31 on 2019/03/06 Permalink
    Tags: , Organizational Skills, , ,   

    Coaching for Executive Assistants 


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    I am happy to say that more executives are investing in their assistants by providing one-on-one coaching for them. Over the past two years, Office Dynamics has done more on-site coaching for executive assistants than we have done in the past seven years! And we continue to get more calls for this type of work.

    I love it when an executive is willing to make this kind of investment. It says that the executive and organization truly value this assistant and want to give them the tools to help them be even more effective. Typically, how this happens is that an organization will call Office Dynamics and their HR or executive will talk to us specifically about the situation or what skills they would like their assistant to develop. We provide executive assistant coaching on everything from being more assertive to professional image, communications, leadership, time management and building a partnership with the executive.

    When I or one of the Office Dynamics trainers goes on site, we sit at the assistant’s workspace for at least one day and sometimes two days and observe everything that goes on in the space. We learn how the assistant manages day-to-day processes and make recommendations for greater efficiency when necessary. We observe how the executive and assistant interact and how they manage their day. We spend private time with the assistant to learn what works well for him or her and what creates barriers to their productivity.

    After several hours of working with the assistant, we meet with the executive and the assistant to share our observations and our recommendations on how they can work more strategically and increase productivity on both sides. The last step is we help the assistant write a Professional Development Plan. This is detailed and maps out specific action steps the assistant will take. We use this information for a 30-, 60- and 90-day follow-up call with the assistant and the executive to track progress.

    Some of the changes we have seen take place are:

    • Communication with CEO
      • Had business cards made for myself and gave to CEO to travel with and distribute
      • Expressed ideas and opinions to improve processes
      • Clarify instructions to prevent rework
    • Managing CEO’s email
      • Re-edit subject line
      • Archiving old email
      • Set up priority Alert on mobile
    • Calendar Management
      • View calendars with a holistic approach
      • Enforcing my role as manager of the calendars
      • Implemented meeting/events and speaking engagement checklist
      • Pay attention to post meeting action plan, follow up
      • Constantly confirming and reconfirming meetings in case of any changes
    • Managing CEO’s office and personal life more seamlessly
      • Created a process to manage CEO’s life while I’m away
      • Continuous reminders given
      • Implemented ABC priority with work load but priorities constantly get shifted as more tasks are added
      • Successfully organized workspace
    • Create an environment that people are cognitive of my authority
      • Boundaries established
      • Assertive communication with colleagues
      • Redirect people to other resources
      • Reinforcing office policies

    On-site coaching is probably the most effective way to create change specific to an assistant’s situation because we are right here in your space seeing exactly what you deal with and how your day flows. The payoff is huge.

    Should your executive ever bring in a coach for you, see it as a good thing! On the other hand, you might request some private coaching. If in person is beyond your budget, we also provide coaching via conference calls. You may also want to invest your own funds to enlist a coach. I have had various types of coaches since I was in my 20s. They were always a great investment for me.

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    The post Coaching for Executive Assistants appeared first on Office Dynamics.

     
  • feedwordpress 17:15:07 on 2019/02/06 Permalink
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    5 Reasons to Attend Office Dynamics World Class Assistant Course 


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    There are many reasons why you should attend an administrative assistant certification or designation course but are those reasons right for you or are you still trying to figure out why you should a certification and designation course? Joan Burge, founder and CEO of Office Dynamics International is the creator of the World Class Assistant™ course and has helped men and women from around the world get their CWCA designation.

    Based on Joan’s experiences, conversations, and testimonials Joan has put together a short list of the top reasons why attending the Office Dynamics World Class Assistant™ course is a must for all administrative assistants and executive assistants.

    #1: Robust content. This course was created by Joan Burge, founder and CEO, Office Dynamics International. Joan has more than four decades of experience in the administrative and training industry, with an emphasis on instructional design. The course content is current, relevant, and vigorous.

    #2: Experiential learning means you retain what you learn. It is a fact that we retain information far longer and better by doing than just reading or listening. At the WCA live class, you will be fully immersed in your learning. No sitting on the sidelines. This means you have a far better chance of retaining information and changing behavior after your training.

    #3: Elite group. Stand out among the crowd. unlike other administrative certifications and designations which are awarded to tens of thousands of assistants, Office Dynamics’ CWCA designation has been awarded to 750 assistants. This means this designation stands out far above the crowd and so will you!

    #4: Intimate class size. The class is limited to 25 attendees thus creating a better learning environment. Attendees have ample time to practice newly-learned skills, work in teams, receive peer feedback, and experience exceptional networking.

    #5: No re-certification. You do not have to recertify for the CWCA designation. CWCA is a curriculum-based designation meaning the only way a person can obtain this one-of-a-kind designation is by attending the live course, demonstrating behaviors in class, and passing a quiz at the end of the class.

    Boost your confidence and career. Register today!

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    The post 5 Reasons to Attend Office Dynamics World Class Assistant Course appeared first on Office Dynamics.

     
  • feedwordpress 18:00:19 on 2019/01/26 Permalink
    Tags: , , Organizational Skills, ,   

    Administrative Assistants and Ongoing Status Updates 


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    As administrative assistants and executive assistants, we all know there are a hundred moving parts in business. There is constant change, new projects and ideas, rework, barriers, coordinating multiple people and meetings, travel, and more. Keeping the information flowing and status updates are critical to everyone’s success. Today I am especially focusing on how important status updates are between executives and assistants. Communication does not and should not only happen within the context of a formally scheduled meeting. It is something that should always be happening, fluidly, between Executive and Assistant.

    Tips for Administrative Assistants:

    • “Push” information to your executive; don’t make him ask.
    • Proactively ask questions; when you have time with your executive, use it wisely. Keep a running list of items so you never miss an opportunity.
    • Find opportunities throughout the day to quickly provide updates on pressing matters—fulfill your executive’s curiosity and put his mind at ease.
    • Remember that you don’t want to inundate your executive with e-mails throughout the day but occasional, concise e-mail updates are welcome.
    • Use post-its to communicate short updates or even words of encouragement to your executive.

    Tips for Executives:

    • Remain approachable and accessible to your assistant throughout the day, whether by phone, email or in-person; do not go long stretches without making a point for a quick, informal check-in.
    • If you are in the same location as your assistant, step out of your office or cubicle once in a while. Walk over to your assistant’s workspace and ask, “How are you doing? What’s going on?” Just have short, informal conversations. You will be surprised what you might learn by having these spontaneous mini-conversations with your assistant. Plus, you will be building rapport with your assistant, which will increase her desire to be a star performer for you.
    • Provide on-the-spot feedback. When your assistant has done something to your liking or successfully handled a difficult situation, be sure to tell her exactly what you liked so she will repeat the behavior.

    On the flip side, if your assistant did not quite meet your expectations on an assignment, task, or situation, provide useful feedback immediately while the event is fresh in your mind and hers. Use these as coaching opportunities so your administrative assistant executive assistant can grow and become even more valuable to you.

     


    Monday_Motivators_HomeThis blog post is from Joan Burge’s Monday Motivators series. Monday Motivators is a weekly note offering practical ways to create a new mindset, change behaviors, develop positive relationships and thrive in the workplace with energy, effectiveness, and excellence. You can experience the power of self-navigation toward success. Energize your mind and drop those Monday blues! Subscribe to Monday Motivators.

    Subscribe Here

     

     

     

     

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    The post Administrative Assistants and Ongoing Status Updates appeared first on Office Dynamics.

     
  • feedwordpress 16:00:38 on 2019/01/14 Permalink
    Tags: , , Organizational Skills,   

    How to Stay Organized with Leadership Team Meetings? – Ask An Admin 


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    Welcome to another question for Ask an Admin – Admin to Admin Advice. This is where you submit the question and your peers answer your question. We believe that there are many different ways to approach problems, difficult tasks, and situations so we thought this would be a great way to provide you a place to share your input as well as receive input from others.

     

    This week’s question is:

    In my many years of working, I have never been so involved with the Leadership Team.  This is a good thing and a big learning curve for me.

    In starting 2019 off on hopefully on the right foot, I am looking for advice on how to stay organized with all the meetings.  Making sure agendas are going out timely, meeting with leaders to create the agenda, taking notes, bringing attention to meetings,  etc.

    I would like to know of any system that works on how to stay organized with possible at a glance template to show the leadership team what all is going on.

     

    This is a wonderful question! It can be very difficult to stay organized with so many moving parts. So what is the best system you know of or what is it that you do to tackle this tough situation?

     

    It’s your turn to give your advice, tips, tricks, and anything else you have to offer up. Place your comments or advice in the comment section below.

     

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!

     


     

    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

     

    Meeting Planning and Execution Live E-Learning Course

    March 14, 2019

    1:00 – 2:00 p.m. ET | 10:00 – a.m. PT

     

    Help other administrative professionals and share this page using the buttons below!

    The post How to Stay Organized with Leadership Team Meetings? – Ask An Admin appeared first on Office Dynamics.

     
  • feedwordpress 16:15:28 on 2018/10/02 Permalink
    Tags: , , Organizational Skills, , , , , , ,   

    7 Tips for Administrative and Executive Assistants 


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    Being an Administrative or Executive Assistant is not always a walk in the park. There is always a fire to be put out, there is the juggling of 9,000 different tasks, and sometimes you are an assistant to more than one executive or manager.

    Simply put, not everyone can handle the position of Administrative or Executive Assistant.

    With that said, there are tips and tricks out there that are being used by assistants to make life a little less hectic. I’d like to share some of our practices here at Office Dynamics.

     

    Make A List

    Making a list simply allows you to organize your thoughts and decide what tasks need to get done ASAP versus those that can wait until the end of the day.

    There are several different ways you can do this. You can use one of those fancy digital apps or you can physically write out a to-do list. I’ve found that when I write things down I’m not being distracted by emails popping up or different notifications. Also, I found that starting my to-do list first thing in the morning, before I check my emails, allows me to think about everything I have to get done for the day. I encourage you to try different techniques and find what works best for you.

     

    To Multitask Or Not To Multitask

    As I write this I know many readers will think to themselves, “I work best when I multitask.” When in fact that may not be as true as you think it is. Studies have shown that those who multitask experience an IQ score decline similar to those that have stayed up all night.

    Another study shows that performing multiple tasks is less efficient because of the extra time it takes to shift mental gears. Joshua Rubenstein, Ph.D., of the Federal Aviation Administration says that your brain must actively decide to switch tasks, then choose a task to switch to. Once you’ve switched tasks your brain needs to “shut off” the rules from the old task and “turn on” the rules for the new task. All of this leads to inefficiency in the workplace.

    Think of someone filling out a finance form in excel then switching to writing an email that concerns the items needed for a meeting.

    Joan Burge, Founder and CEO of Office Dynamics, has written and spoken about avoiding multitasking as well. Read her article, Why I Think We Should Kill Multitasking.

    I understand that being 100% free of multitasking is impossible and it’s tough to go from multitasking to not multitasking but I can personally say my work efficiency has increased since making the change.

    To read more about this, visit the link below!

    https://appliedpsychologydegree.usc.edu/blog/to-multitask-or-not-to-multitask/

     

    Email Conversations

    How often have you had a conversation with your Executive or Manager, discussed the details of a particular project or a meeting and then you both forget what was discussed and agreed upon?

    By sending a quick “FYI/follow up email” that confirms your conversation, you will avoid confusion and have a record of what was said.

     

    Passwords and Logins

    Let’s be real with ourselves. We have more logins and passwords that we know what to do with. To add on top of that, when we forget a password and have to make a new one they ask for so much to be included in the password like a capital letter, a lowercase letter, a symbol, a hieroglyph, the wing of a dragon, and your first born child’s fingerprint. Well, it’s not that bad but you get my point.

    There are several things you can do to alleviate this stress/pain.

    • Use Password Managers such as 1Password or LastPass. This will help manage all your passwords and keep them in a safe digital location. (My highest recommendation)
    • Rely on major companies such as Twitter, Facebook, and Google. A lot of the time you can use these platforms to create an account and use as a login.
    • Write them down. This is a bit “old school” and some people may say that this isn’t a great idea, however, if you treat this document like any other valuable document then you could use this idea.

     

    Get Used To Saying No

    It is OK to say no…well, depending on who you are saying no to.

    There are many people in the workplace that feel the pressure to say “yes” to anything when they are asked. Whether it is to be more liked, to show they can take the extra responsibility, or just because they can’t say no.

    But whatever the reason is, you need to realize that saying no is ok. By learning to say no (more often) you are doing multiple things. You are:

    • Setting boundaries.
    • Lightening your workload by not taking the workload of others.
    • Reducing stress by taking on less work.
    • Not agreeing with opinions you don’t believe in, you are not putting your own morals in question.
    • Showing respect for yourself, and others will respect you as a result.
    • Not putting yourself last.

     

    Stay On Top Of Trends and Technology

    Let’s face it. The advancement of technology today moves so fast that we have a hard time keeping up with it. By the time you get the new iPhone or Android model, there is already another one announced. If you buy a laptop that is one month old you have to update it several times just to be up to date.

    Mobile apps are being added to the app-stores every day without notice.

    It really is overwhelming. But it doesn’t need to be. When you stay on top of technology and take the time to read on the latest trends (in your area of business) or find an expert that can recommend the best tech to use, it really will help your learning curve and cut down on the “catch up” research.

     

    Weekend Bucket List 

    Take the time to make time for the important stuff in your life. Whether you do this on your lunch, at home, or part of your morning routines, you need to do it. If you head into your weekend with the idea of getting something done, more than likely you will do it.

    By completing your Bucket List or part of it, you will walk into the new week with a sense of accomplishment, clear head, and weight off your shoulders.

    Side note, it is ok to pamper yourself a little for the crazy week you just put in, make sure to do this every once in a while.

     

    Finally

    These tips and tricks are here as suggestions and if you decide to try them out that is great but what we would love is to hear some tips and tricks that you could share!

    We are a growing workforce and the more help from each other, to each other, the better.

    So, what are some tips and tricks that you can recommend to your peers? Let us know in the comments below!

    For other tips and tricks read, 9 Ways to Improve Your Organization Skills.

    The post 7 Tips for Administrative and Executive Assistants appeared first on Office Dynamics.

     
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