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  • feedwordpress 09:00:07 on 2020/01/21 Permalink
    Tags: , , Leadership Development, , Mentoring, , , Struggling Employee, , ,   

    How to Coach a Struggling Employee  


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    As a leader, you’re charged with looking after all the employees on your team—the ones who are doing well and the ones who are struggling. Most leaders are drawn to those who already excel at their job—it’s always gratifying to help a gifted colleague move ahead—but some of your most important work will be with those who are struggling.

    Here are some steps to take when an employee is underperforming or experiencing problems at work:

    identify the issue. Before you can come up with a plan for improvement, you need to back up and discover the root cause of the problem. When you do, you can understand the context of what’s happening and work together to develop solutions that will work over the long haul.

    Communicate clearly. Telling someone they aren’t meeting expectations is bound to be an uncomfortable conversation. You can couch it in a positive light by remembering that as their leader, you’re responsible for their success, and you’re offering candid feedback to help them improve and become more self-aware.

    Focus on facts. Getting negative feedback is never easy for anyone; people often take it personally and react defensively. To help prevent those reactions, focus on the facts by giving clear examples of times when the employee failed to meet the requirements of the job. Explain how these behaviors affect not just the rest of the team but also the employee’s own future—including promotions, recognition, raises or bonuses, and job security. Be compassionate and stay as positive as possible.

    Work on a solution together. Don’t tell your struggling employee, “This is how it’s going to be.” Instead, work with them to come up with a solution together. Giving your employee a chance to take ownership of the situation is empowering and provides extra motivation for improvement.

    Keep expectations clear. Make sure the employee understands what’s expected in the future. This step may take the form of a structured performance improvement plan that sets out what must change for the employee to remain part of the organization.

    Praise efforts. Behavior responds to encouragement and rewards. It is important to give praise and recognition for the efforts the employee puts in as they work to move in the right direction. If the employee is improving, let them know their hard work is not going unnoticed.

    Hire a coach. Many leaders have coaches themselves, and they know how useful a coaching relationship can be—especially one that brings in a point of view from outside the organization. A good coach can help the employee process situations from the past week to work toward better results in the future.

    Follow up. Once you’ve formulated a plan, create a schedule for regular follow-ups to assess the employee’s progress and address any challenges that may have come up.

    Lead from within: Great leadership is having the ability to facilitate movement in the needed direction and have people feel good about it, so that even a struggling employee can feel empowered.

     


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    The post How to Coach a Struggling Employee  appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:38 on 2020/01/16 Permalink
    Tags: , , , Leadership Development, , , ,   

    The Best Ways to Show Care To The People On Your Team 


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    Studies confirm what common sense tells us: people who are feel cared for at work are more engaged and effective. They’re happier, more positive and productive, and less likely to leave. Caring for the people who report to you doesn’t just make you a better boss—it has a positive effect on your entire organization, including the bottom line.

    Here are some proven ways to show you care:

    Be accepting. When people tell you something, they’re often looking for understanding instead of answers. Try to listen without judging. Open your mind and make hearing their point of view your only goal, then let them know they were heard by repeating and summarizing what was said. Don’t offer advice or solutions unless you’re sure they want to hear them.

    Be interested. Without being intrusive, make a point of talking with people on your team about things in their life that aren’t related to work. Get to know their hobbies and interests, the things they’re passionate about, how they like to spend their time. There’s a good chance that you’ll discover some points of connection.

    Be a good listener. Too many bosses are marginal listeners. They may be action oriented, impatient or rushed, but they’re more apt to cut someone off mid-sentence or finish their thought for them than to truly listen. Whatever the reason, they come off as cold and uncaring. Always take the time to listen to your people.

    Keep people informed. An important part of leadership is sharing the information people need to do their job well, to understand what’s happening in the organization and industry, and to maintain a broad perspective on the work their doing and its purpose. People who are well-informed feel valued.

    Express concern. When someone comes to you with a problem, show sincere concern. Offer any assistance that’s appropriate, but make sure when you do you’re not taking over, stepping on their autonomy or questioning their ability to solve the problem themselves.

    Show your appreciation. People work hard, and one of the best ways to show them you care is by simply expressing appreciation for the things they do. Whether it takes the form of a big celebration, a public shout-out, a personal note or even a quick “way to go” in the hallway, let people know you value their contribution to the team.

    Provide opportunities. Finding new opportunities for your direct reports to grow and learn is a great way to show them that you have their back. Set up lunch-and-learn sessions, provide professional memberships and development opportunities, and pair people up for cross-training in a new area they’d like to learn more about.

    Exhibit trust. Showing trust in your direct reports means you respect them and have faith in their judgment and work without micromanaging.

    Lead from within: If you want to show the people on your team you care, make sure you are the best leader you can be and that those who report to you have everything they need to be successful.


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: istockphoto

    The post The Best Ways to Show Care To The People On Your Team appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:03 on 2020/01/14 Permalink
    Tags: , , , , Leadership Development, , , , , , ,   

    How to Get Your Employees to Respect You 


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    Many people—in particular, many leaders—think that respect is something other people owe them. But in truth, of course, respect must be earned. If you feel you aren’t getting the level of respect you’d like from those you’re leading, here are some strategies to help foster respect:

    Be your authentic self. People can tell when someone is not being authentic, and they quickly lose respect. Be sure you’re bringing your genuine self and that you’re being transparent about who you are, because transparency breeds trust and trust leads to respect. Authenticity makes sure the respect you receive is grounded in who you are.

    Give respect. Respect is a two-way street, and the best way to gain respect is to learn to give it. When you have respect for others you can be more effective in helping them grow and develop. In every relationship, treat others the way you would wish to be treated.

    Practice self-awareness. Self-awareness can lead you to see the weaknesses you have in yourself, which in turn can lead you to have more compassion for others. And compassion bolsters respect. Self-awareness gives you the capacity to learn from your mistakes as well as your successes. It enables you to keep growing.

    Find ways to help others grow. It doesn’t make sense to hire capable people and then tell them what to do and how to do it. The most highly respected leaders are those who help others grow and make space for them to flourish. The greatest success for leaders is helping others succeed.

    Be vulnerable. There is a false belief that vulnerability in a leader shows weakness. On the contrary, admitting as a leader that you are human and you can make mistakes shows that you respect yourself and those around you enough to be honest. Vulnerability is the true strength.

    Show appreciation for others. One of the easiest ways to earn respect is to show appreciation and recognition for those who work hard and put in a strong effort. Conversely, one of the fastest ways to lose respect is to withhold appreciation and praise.

    Be consistent in word and deed. if you say one thing and do something else, it’s easy for others to lose respect for you. The most respected leaders are reliable in what they say and do. They’re trustworthy and consistent in every setting, in every group of people.

    Communicate often. People want to be communicated with—they want to know what’s happening, especially where their livelihood is concerned—and they will respect you and make time to listen if you are faithful in providing frequent updates and feedback. When leaders fail to communicate, people get frustrated and lose respect.

    Learn to respect yourself. Before you can give something, you must own it yourself. You need to learn to respect yourself before you can expect others to respect you. Respect yourself and those around you, and they will respect you in turn.

    Bottom line, if you want your employees to trust you, you need to first understand yourself and then show them respect, communicating honestly and demonstrating that you’re worthy of their trust.

    Lead from within: How people treat other people is often a direct reflection of how they feel about themselves.

     


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: istockphoto

    The post How to Get Your Employees to Respect You appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:44 on 2020/01/09 Permalink
    Tags: Accessible, Approachable, , , Leadership Development, , , , , ,   

    The Best Way to Become an Approachable Leader 


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    Being an effective leader means putting others at ease, because when people feel comfortable they perform at their best. That means building a rapport, listening, sharing, and understanding others—in short, being accessible and approachable. Here are some techniques that can help you become a more approachable leader:

    Initiate. As the leader, being approachable has to start with you. You have to put out your hand first, you have to make eye contact first, you have to ask the questions first. You have to make the first move so people feel comfortable with you.

    Do some drive-bys. To build the connections that allow people to think of you as approachable, take time every day to stop at a desk or two and check in to see how the person is doing. Ask about their family or pets or interests. The whole idea is not to talk about work but to show that you care about them as a person.

    Give people your full attention. Being available with your full attention demonstrates that you’re involved and interested in those around you, making it easier for them to come to you—both in good times and when problems arise. Don’t try to multitask when a person is standing in front of you. Show them that they have your complete attention, whether they’re telling you about their weekend or explaining a serious work-related issue.

    Share information. Approachable leaders share information—and they get more information in return, along with loyalty and trust. When leaders confide in their team and invite others to respond in turn, they gain important insights. People feel valued and truly part of a team, and they respond with engagement and energy.

    Become a good listener. Approachable leaders are good listeners. They listen without interrupting, they ask clarifying questions and they don’t judge instantly. They listen to understand. Then they restate what is being said to show they hear and understand, with questions to fill in any gaps. They don’t necessarily offer advice or try to fix situations that don’t require their involvement. Their focus is on hearing, understanding and connecting.

    Give your time. You never want to come across as a leader who doesn’t have the time for their people. At work and in life, make sure every day you make time for the people and things that are most important to you. Even if you’re the busiest person in the world, order your days so those around you know that you will always have time for them.

    There will always be some degree of separation between the leader, boss or manager and those who work for them. But making honest everyday efforts to bridge that divide will help you earn a reputation as a great leader.

    Lead from within: People are most likely to resonate with a leader who feels like someone at their level but with the power to make their jobs easier and more successful.

     


    #1  N A T I O N A L   B E S T S E L L E R

    The Leadership Gap: What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    The post The Best Way to Become an Approachable Leader appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:37 on 2020/01/07 Permalink
    Tags: , , , , Leadership Development, , , , , , ,   

    How Do the Best Leaders Avoid Miscommunication 


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    Being able to communicate effectively is perhaps the most important of all leadership skills. It is what enables us to pass information to other people and to understand what is being said to us, the foundation of productivity and strong relationships.

    It was Dale Carnegie who stated, in How to Win Friends and Influence People, that 90 percent of all management problems are caused by miscommunication. Here are some of the ways the best leaders avoid miscommunication:

    They listen to understand. People want to know they’re being heard. The best leaders take care to really listen to what the other person is saying instead of thinking about their own response. They are constantly asking for clarification to avoid misunderstandings. Taking the trouble to build understanding lets the person you’re speaking with know that you’re taking them seriously.

    They think before they speak. The best leaders are good at pausing before they speak instead of saying the first thing that comes to mind. They take a moment to think things through, paying close attention to what they say and how they say it. If you adopt only one habit to improve your communication skills, this is the one to choose.

    They know their audience: To communicate effectively, it is important to first know who it is you’re speaking to. The best leaders understand that each listener is different—whether it’s an individual or a group—and make sure to consider their background, expectations and cultural norms before they speak. Even difficult messages are better received when they’re delivered in a way that’s focused on the recipient.

    They treat everyone equally. The best leaders never talk down to anyone but treat everyone with the same respect. No one will want to hear from you if you seem to be holding yourself above them, but communication opens up when you treat everyone as equals.

    They manage their tone. Communication is far more difficult if you let your emotions go unchecked. The best leaders know how to manage their emotions in times of anger, sorrow, fear and joy. They may express emotion in their words and nonverbally, but they do so appropriately, maintaining a tone of confidence and calmness.

    They’re attentive. Much of the power of communication lies not with what we say but with how we say it. The best leaders adopt the practice of listening more than they speak, and they’re attentive to the person who is in front of them. Your full presence is among the most important gifts you can give. And the more attuned you are to what others are saying, the more precise you can be in your response.

    They maintain a positive attitude. The best leaders make a concerted effort to always have a positive attitude. When you communicate with positivity, people will generally respond in the same way. Whatever you send out as a leader is usually returned to you, so own the power of contagious positivity.

    Communicating effectively is a skill you can practice and develop once you’ve learned the basic techniques. If you want to be your best as a leader, learn to be your best as a communicator.

    Lead from within: The best leaders grow by constantly practicing their communication skills, because communication make us who we are.

     


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: istockphoto

    The post How Do the Best Leaders Avoid Miscommunication appeared first on Lolly Daskal.

     
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