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  • feedwordpress 13:00:04 on 2019/08/14 Permalink
    Tags: , , , , , Interpersonal Skills, ,   

    Emotional Intelligence for Administrative Assistants 


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    I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

    In our World Class Assistant course, we cover this topic and participants work on real work world case studies. They are scenarios that assistants can relate to. I reference Daniel Goleman for my classes and want to share this with you. Please quickly evaluate your level of emotional intelligence in each of the four dimensions.

    Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

    Daniel also says:

    False:

    • The common view is that emotions are things that happen to us.
    • Emotions don’t belong in business.

    True:

    • Emotions are an inner source of energy, influence, and information.
    • They are inherently neither good nor bad. It is what we do with emotions that make the difference.

    The 4 Dimensions:

    #1:    Self-Awareness (I know me.)

    • Recognize how your feelings affect your performance.
    • You are open to candid feedback.

    #2:    Self-Management (I manage me.)

    • Self-control.
    • Admit mistakes.

    #3:    Social Awareness (I try to know you.0

    • Pay attention to emotional cues.
    • Adapt communication style to compliment others.

    #4:    Relationship Management (I attempt to facilitate situations for a positive outcome.0

    • Step forward as needed, regardless of your position.
    • Model the change you expect from others.

    One of our top trainers, Julie Reed, has been teaching several of our World Class Assistant™ certification/designation courses. When I asked Julie, what were her favorite lessons from emotional intelligence, she shared the following:

    • I manage me. I am in charge of my attitude.
    • I choose to not react.
    • I am resilient; I practice positive self-esteem, and I chose to ignore the haters.
    • I am confident in my skills and aware of my weaknesses.
    • I stay true to my North Star.
    • I manage me – I hold myself accountable and, I mitigate risks to my reputation and build my credibility equity. This, in turn, has gotten me invited to the table, as an active participant, confidant, and leader.

    Which dimensions of emotional intelligence do you need to work on? Why not start today?

    Joan Burge

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    What it means to be a World Class Assistant™:

    • You’re a career-minded administrative professional looking to build powerful partnerships with your executive(s) and organization.
    • You’re a power player who wants to reap more rewards from your efforts – and you’re not afraid to do what it takes to get there.
    • You’re committed to the administrative profession as well as your career growth and you’re eager to demonstrate this.
    • You’re a high-performing individual who wants to succeed both in your professional and personal life.
    • You’re ready to have the kind of breakthrough experience that takes you off the sidelines and puts you right in the middle of the game.

    What are you waiting for?

    The post Emotional Intelligence for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 17:15:07 on 2019/02/06 Permalink
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    5 Reasons to Attend Office Dynamics World Class Assistant Course 


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    There are many reasons why you should attend an administrative assistant certification or designation course but are those reasons right for you or are you still trying to figure out why you should a certification and designation course? Joan Burge, founder and CEO of Office Dynamics International is the creator of the World Class Assistant™ course and has helped men and women from around the world get their CWCA designation.

    Based on Joan’s experiences, conversations, and testimonials Joan has put together a short list of the top reasons why attending the Office Dynamics World Class Assistant™ course is a must for all administrative assistants and executive assistants.

    #1: Robust content. This course was created by Joan Burge, founder and CEO, Office Dynamics International. Joan has more than four decades of experience in the administrative and training industry, with an emphasis on instructional design. The course content is current, relevant, and vigorous.

    #2: Experiential learning means you retain what you learn. It is a fact that we retain information far longer and better by doing than just reading or listening. At the WCA live class, you will be fully immersed in your learning. No sitting on the sidelines. This means you have a far better chance of retaining information and changing behavior after your training.

    #3: Elite group. Stand out among the crowd. unlike other administrative certifications and designations which are awarded to tens of thousands of assistants, Office Dynamics’ CWCA designation has been awarded to 750 assistants. This means this designation stands out far above the crowd and so will you!

    #4: Intimate class size. The class is limited to 25 attendees thus creating a better learning environment. Attendees have ample time to practice newly-learned skills, work in teams, receive peer feedback, and experience exceptional networking.

    #5: No re-certification. You do not have to recertify for the CWCA designation. CWCA is a curriculum-based designation meaning the only way a person can obtain this one-of-a-kind designation is by attending the live course, demonstrating behaviors in class, and passing a quiz at the end of the class.

    Boost your confidence and career. Register today!

    Certification_Designation_Administrative_Assistants

    The post 5 Reasons to Attend Office Dynamics World Class Assistant Course appeared first on Office Dynamics.

     
  • feedwordpress 17:15:20 on 2018/11/08 Permalink
    Tags: , Interpersonal Skills, ,   

    Snuff Out the Burnout 


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    If you feel you are on the verge of stressing too much because of your job or even home life, take a step back. You might be burning out. Before it becomes full-blown, take these steps:

    1. Find time to play. Even if it means forcing yourself. People on the verge of burnout usually are spending less time with family and friends. They have trouble getting away from the workplace. If you can’t take a few days off, even just one day, in a relaxing environment with no computers, faxes, e-mails, phone calls or any thoughts of work, can help renew you. Try a technology fast on this day off to get the full benefit of rejuvenation.
    2. Set realistic objectives. If you are feeling snowed under at work, sit down with a boss and prioritize your projects. Categorize them and then attack!
    3. Use your support network. Everyone needs people inside and outside of work to turn to for support, encouragement, and candid feedback. Most important are those folks who laugh with you and are true friends.
    4. Keep your options open within the Company. People who burn out usually feel they do not have a way out of a situation. Update your resume and be prepared to talk about your accomplishments in the past five years and what you can contribute to the organization. Determine areas within the company that you may contribute to.

    Other tidbits:
    * Plan a vacation or quick getaway

    • Sign up for regular, non-work activity during the weeks that makes you leave the office early.
    • Subscribe to publications that have no relationship to your profession.

     

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    The post Snuff Out the Burnout appeared first on Office Dynamics.

     
  • feedwordpress 20:00:13 on 2018/07/19 Permalink
    Tags: , Interpersonal Skills, , ,   

    It’s COOL to be an Administrative Professional 


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    It’s_COOL_to_be_Administrative_Professional

    It’s COOL to be an Administrative Professional because you have a pulse on how people feel. It seems that most people in a workplace confide in administrative professionals. How many times have your executive’s direct reports talked to you in confidence? Or how many just talk to you about how they feel about a project — or changes taking place in the company?

     

    Often, you are viewed as a confidante. They are comfortable talking to you. And they look to you for answers or insight. How many times has one of your leader’s staff members come to you to check the thermostat of your leader? They will ask, “Is this a good time to see Joe?” Or, “Do you think this is a good time to talk to Melissa about the project?”

     

    You often have a clear understanding of what’s going on behind the scenes and can provide valuable information to your leader, if you choose. Or sometimes you keep quiet because you know that is the right thing to do. People will come to you and open up that would not go to your executive and open up. How cool is that?

     

    One thing you might want to consider is – are you a trusted confidante? Do you know when you should share something you heard with your leader and when you should be quiet? Are you careful to not put your spin on the information you have heard when transmitting it to your leader?

     

    Are there times you wish people would not share with you? Do you wish your leader’s staff would not come to you? What are your thoughts on this topic?

     

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    The post It’s COOL to be an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 16:30:28 on 2018/06/19 Permalink
    Tags: , , , Interpersonal Skills, ,   

    Introduce Yourself to Yourself 


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    You’re not the person you once were. Times change. People change. You have changed, too. You owe it to yourself to make time for introspection so that you’re not a stranger to yourself. Don’t wait for quiet time to open up because it never will. There will always be a project to work on, family demands, another errand to run, another memo to write.

    Schedule time for getting to know yourself. When the time arrives, ask questions. As you search for answers, avoid knee-jerk responses, which tend to camouflage the truth. For example, if you ask yourself “Where do I want to go?” and the answer is “I  want to work for this company until I retire, and I’ll do my best to keep my job,” it may be the answer your spouse or friends expect from you. If so, you’re operating on automatic pilot! Perhaps you would really like to work for a top executive instead of a middle manager. If so, say so. Soon you may think about steps to take to groom yourself for the job. There’s a very slim chance that you’ll ever work for a top executive unless you know that is what you want to do.

    Are You Courageous?

    Don’t neglect to ask yourself about courage. Courage is that inner quality you possess that enables you to face challenges (e.g., change) and act without showing fear.

    Are You Easily Intimidated?

    This is another good question to ask yourself during a period of introspection. That’s because feeling intimidated is self-limiting.

    • It holds you back from being the best you can be or from offering good suggestions to improve work conditions.
    • It can lower your sense of self-worth.
    • It stunts professional and personal growth and doesn’t allow your star qualities to shine.

    You may not realize that this heavyweight is chained to your ankles. If you look down and find it there, get ready to break the chain.

    Such things as another person’s title or tone of voice intimidate some people. Some feel intimidated when a coworker is opinionated and speaks loudly, stands too close or is considerably taller.

    It’s likely that each of us feels intimidated on occasion, but it’s very helpful to combat the feeling because it’s plain old not good for you!

    After you tap into this reservoir of information about yourself, notify yourself that you’re in charge: “I’ve got five years of valuable experience behind me, and I can build upon that.” Find a way to do what you want to do. You may need others to help you reach your goals. Reach out to those folks. It’s impractical to wait and see if someone will come and take you by the hand. Moreover, the journey to attain your goal should fill you with excitement and bring you joy. (Did you ever hear the saying, “Getting there is half the fun”?)

    When life pitches you curves, conjure up creative ways to knock them out of the ballpark. You might get knocked down, but you don’t have to stay down. Pick yourself up and get on with it.

     

    joan_burge_signature

    The post Introduce Yourself to Yourself appeared first on Office Dynamics.

     
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