Tagged: Interpersonal Skills Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 20:00:13 on 2018/07/19 Permalink
    Tags: , Interpersonal Skills, , ,   

    It’s COOL to be an Administrative Professional 

     

    It’s_COOL_to_be_Administrative_Professional

    It’s COOL to be an Administrative Professional because you have a pulse on how people feel. It seems that most people in a workplace confide in administrative professionals. How many times have your executive’s direct reports talked to you in confidence? Or how many just talk to you about how they feel about a project — or changes taking place in the company?

     

    Often, you are viewed as a confidante. They are comfortable talking to you. And they look to you for answers or insight. How many times has one of your leader’s staff members come to you to check the thermostat of your leader? They will ask, “Is this a good time to see Joe?” Or, “Do you think this is a good time to talk to Melissa about the project?”

     

    You often have a clear understanding of what’s going on behind the scenes and can provide valuable information to your leader, if you choose. Or sometimes you keep quiet because you know that is the right thing to do. People will come to you and open up that would not go to your executive and open up. How cool is that?

     

    One thing you might want to consider is – are you a trusted confidante? Do you know when you should share something you heard with your leader and when you should be quiet? Are you careful to not put your spin on the information you have heard when transmitting it to your leader?

     

    Are there times you wish people would not share with you? Do you wish your leader’s staff would not come to you? What are your thoughts on this topic?

     

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    The post It’s COOL to be an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 16:30:28 on 2018/06/19 Permalink
    Tags: , , , Interpersonal Skills, ,   

    Introduce Yourself to Yourself 

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    You’re not the person you once were. Times change. People change. You have changed, too. You owe it to yourself to make time for introspection so that you’re not a stranger to yourself. Don’t wait for quiet time to open up because it never will. There will always be a project to work on, family demands, another errand to run, another memo to write.

    Schedule time for getting to know yourself. When the time arrives, ask questions. As you search for answers, avoid knee-jerk responses, which tend to camouflage the truth. For example, if you ask yourself “Where do I want to go?” and the answer is “I  want to work for this company until I retire, and I’ll do my best to keep my job,” it may be the answer your spouse or friends expect from you. If so, you’re operating on automatic pilot! Perhaps you would really like to work for a top executive instead of a middle manager. If so, say so. Soon you may think about steps to take to groom yourself for the job. There’s a very slim chance that you’ll ever work for a top executive unless you know that is what you want to do.

    Are You Courageous?

    Don’t neglect to ask yourself about courage. Courage is that inner quality you possess that enables you to face challenges (e.g., change) and act without showing fear.

    Are You Easily Intimidated?

    This is another good question to ask yourself during a period of introspection. That’s because feeling intimidated is self-limiting.

    • It holds you back from being the best you can be or from offering good suggestions to improve work conditions.
    • It can lower your sense of self-worth.
    • It stunts professional and personal growth and doesn’t allow your star qualities to shine.

    You may not realize that this heavyweight is chained to your ankles. If you look down and find it there, get ready to break the chain.

    Such things as another person’s title or tone of voice intimidate some people. Some feel intimidated when a coworker is opinionated and speaks loudly, stands too close or is considerably taller.

    It’s likely that each of us feels intimidated on occasion, but it’s very helpful to combat the feeling because it’s plain old not good for you!

    After you tap into this reservoir of information about yourself, notify yourself that you’re in charge: “I’ve got five years of valuable experience behind me, and I can build upon that.” Find a way to do what you want to do. You may need others to help you reach your goals. Reach out to those folks. It’s impractical to wait and see if someone will come and take you by the hand. Moreover, the journey to attain your goal should fill you with excitement and bring you joy. (Did you ever hear the saying, “Getting there is half the fun”?)

    When life pitches you curves, conjure up creative ways to knock them out of the ballpark. You might get knocked down, but you don’t have to stay down. Pick yourself up and get on with it.

     

    joan_burge_signature

    The post Introduce Yourself to Yourself appeared first on Office Dynamics.

     
  • feedwordpress 22:00:37 on 2018/05/06 Permalink
    Tags: , , , Interpersonal Skills, , , ,   

    Meeting New People as an Administrative Professional 

     

    conference reception for networking

    Meeting new people as an Administrative Professional is cool! Think about all the people you have met because of the people you support and where you work. Where else would you meet such a broad range of individuals? Many executive assistants and administrative assistants work with a variety of cultures. Even in my “good” old days as an executive assistant, I worked with people from Italy, Switzerland, Germany, and France.

    In our company, we have been so fortunate to meet administrative professionals from Russia, Japan, Italy, and Qatar.

    Then think of all the high-caliber people you have met through your executive or organization. Do you ever stop and think about how fortunate you are to have met such a repertoire of people? What about any local networks you have developed through your job?

    Do you ever stop to think how fortunate you are to meet so many diverse individuals because you work in the administrative profession? How many people would you not know if you didn’t work in the administrative profession—or for the executive you support? Are you showing an interest in others? Do you extend yourself to learn about people even though they don’t think just like you? Do you try to know the people your executive knows? Do you display a good attitude with everyone you meet? Is your network vast?

    Be Cool! Get to know others — you may learn something new — and you never know who they might know that you need to know!

     

    joan_burge_signature

    Joan Burge
    Founder and CEO

     

     

    The post Meeting New People as an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 21:33:29 on 2018/05/05 Permalink
    Tags: , , , Interpersonal Skills, ,   

    Interacting with the World and Work 

    Administrative_Assistant_Designation_Certification

    During a class I was teaching, a high-level executive assistant that I admire said to her peers, “At our company, we insulate ourselves. We think we are the best executive assistants alive, but we are not. We have much to learn.” This executive assistant is a seasoned professional with 25+ years of experience in the administrative profession. Her statement came after she had attended the Office Dynamics Annual Conference for Administrative Excellence where she interacted with hundreds of executive and administrative assistants from around the globe. It took courage for her to admit that which shows that she is a mature individual.

     

    The good news about working in an organization for 15+ years is that you really know your organization. You have history, experience, industry knowledge; you know where to find information and how to utilize your resources; you are comfortable. The downside is that a person begins to believe that this is the only way the world works. And so you can have a group of executive assistants who believe they operate at the very highest level, yet they have not exposed themselves to assistants outside of their realm.

     

    Are you insulated?

     

    How many external networks do you have? How many administrative conferences have you attended in the past 5 years? What is the number of external executive assistants you have met outside your city and/or state? Are you uncomfortable around assistants who don’t think exactly like you do? Are you open to hearing new ideas? Do you believe that you have more room to grow and excel? Whatever your belief is, that is what you are living.

     

    I remember when I first moved away from Cleveland, Ohio after living there for 24 years, I believed every other city in the USA was like where I grew up. I traveled with my parents to nice places for vacations and I attended administrative conferences outside of Cleveland and considered myself fairly worldly. But when I started moving around to different states because of my husband’s great career in outdoor advertising, I learned that wasn’t so. I’ve lived in 8 states in 25 years ranging from North Carolina to Virginia, Tennessee, Michigan to Nevada and more. I learned a great deal from every place we lived, the people I met, and by opening my eyes. I am thankful that my husband, Dave, urged me to leave Cleveland, OH and go on an exciting adventure with him. I have hundreds of people to thank for enriching my life.

     

    joan_burge_signature

    Joan Burge
    Founder and CEO

     

     

    The post Interacting with the World and Work appeared first on Office Dynamics.

     
  • feedwordpress 18:28:14 on 2018/03/16 Permalink
    Tags: , , , , Interpersonal Skills, , ,   

    Do You Have A Problem Saying No? 

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    What are your tips on the best way an assistant can overcome their problem saying no.

    “I have a real problem saying no at work. How do assert myself when I can’t take on any more?” This is one question I frequently here from administrative and executive assistants. I’m sure you many of you have encountered this, so I’d like your advice.

    “I have a problem saying ‘no’ to anyone. In the past, climbing up to the position I presently hold, it was an asset and it helped me to get noticed and promoted, but now I find it has labeled me as the go-to person. With all the duties I am expected to perform, I just can’t help everyone, yet I find myself doing it anyway. How do I decline without sounding difficult or rude?”

    Assistants all over the world have struggled with how to say ‘no’ at work.

    My question to my readers: How have you handled or would handle a similar situation?

    We encourage you to share in the comments below.

    Are you an assistant who doesn’t have any trouble saying no? What has that experience been like for you?

    Are you an assistant who has a problem saying no at work? Does that spill over outside of work? What are some of the biggest obstacles for you in saying no when you simply can’t or shouldn’t accommodate a person’s request of you?

    Do you simply being the ‘go-to’ person and yes is your favorite word? Let’s hear it! Please share below.

    Need more help in the area of asserting yourself? We’ve got your back. Check out my entire series of blogs and webinars that can help you build your assertiveness in the workplace.

    Do you think that saying no to someone means you are a terrible assistant? Check out our article: Qualities of a Great Assistant (spoiler – Yes Man/Woman isn’t on the list of qualities).

    Related: How Well Do You Communicate? A guest post by Judi Moreo

    Why Being A People-Pleaser Is Bad For Your Health

    The post Do You Have A Problem Saying No? appeared first on Office Dynamics.

     
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