Tagged: Free Webianrs Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 16:52:37 on 2017/06/08 Permalink
    Tags: , Free Webianrs, ,   

    Emotional Intelligence Meets Travel Planning 

    travel_planning

    What do emotional intelligence and travel planning have in common? Plenty. I have been traveling extensively for business (and a little pleasure) for 3 straight months. To be honest, it is wearing on me. Several of my trips involved being gone for 5 days; only to come home for 3 or 4 days and leave again for a week. I have been a business traveler for 27 years.

    While the typical person thinks traveling is glamorous, the business traveler has a different perspective. Often business travelers put in very long days. They may not pack until late at night before their departure the next morning. Then they wake up early to get to the airport in plenty of time to wade through security lines. The traveler then sits and waits until boarding time. Sometimes boarding times are delayed—even by hours. Then the traveler gets to sit on an airplane for hours before finally arriving at their destination.

    The busy executive traveler may get to the hotel quickly or not. Hotel check-in is next which usually goes pretty fast but maybe not because a group of conventioneers is checking in. This is followed by dinner and then working on emails and getting ready for the next day’s meetings, or in my case, teaching full-day workshops to 25 attendees. If the executive is dedicated, they will squeeze in their time at the gym. And I must not forget, their time to call their family or significant other or ailing parent.

    If you are an assistant reading this Monday Motivator, you know the story. But what you may not realize is the importance of your role in doing the best job possible to ease your executive’s travel experience. While planning the logistics is critically important, the only way you will be a Rock Star in your executive’s eyes is to use emotional intelligence.

    That means you will walk yourself through the trip as if you were the traveler but through the eyes of an executive who already has 100 things on their mind. One quick example of using emotional intelligence is reminding your executive to have plenty of single dollar bills on hand before they leave for their trip. These dollar bills come in quite handy for tips! I hate it if I don’t have any single dollar bills because I don’t want to tip the skycap $5 for 1 bag and I don’t like having to ask the skycap for change. This may seem minute to you, but not to your traveler. Be a Rock Star!!

    I remember when I was an assistant, I had one executive who had to know the configuration of the plane and see the chart of seats. Now, this was in the day when we did not have the tools we have today. I had to call the travel agent or airline to get a picture of the configuration of the plane. I couldn’t figure out why it was such a big deal. Well now that I’m a traveler, I get it. Fortunately, I can easily see the configuration of a plane and also discuss my preferences with Melia (my assistant).

    Another way an administrative assistant can be a Rock Star is to create a list of all the important items your executive should pack. Yes, you! Again, make traveling easy for your traveler. They have enough things on their mind. This list would include everything from chargers to rain coats, workout clothes (in detail), to toiletries (in detail) and special medications. I have a list like this that is on every itinerary my assistant creates. I always go through the list just before I close up my bag to ensure I have everything. While you might think a person who travels all the time would have this down pat, don’t assume so. It’s actually the opposite. Because I travel all the time, it is easy to forget that one little item and then it creates issues for me or consumes time for me when I get to my destination. I don’t need any extra work or stress when I am traveling for business.

    Another area you can apply emotional intelligence is if you arrange travel for a female executive. The greatest concern for female travelers is safety. So think through their trip. Are there nice restaurants in walking distance? Is there a full-service restaurant in the hotel so when they arrive late from their flight, they can just stay at the hotel to eat? Is there a nice spa close by so your busy female traveler (who is probably a wife or mother), can treat herself to a spa treatment?

    I am just touching the tip of the iceberg on this subject. What this boils down to is:

    1. Be empathetic of your traveler, even if you only arrange a few trips a year. Also, this information would apply to your own trips or family trips.
    2. Know your traveler’s preferences inside and out! Example…. I will not use Uber or Lyft. Yes, thousands of people use them even several of my females friends use them. For me, these services are not regulated enough nor monitored like a town car service. Personally, when I travel by myself, I will not use those services. I am happy to pay extra money to feel safe.
    3. After every business trip, you should hold a debrief meeting with your executive. Discuss what your executive liked and what did not work. When I return from a trip, I will tell my assistant what I liked about the hotel and whether I would stay there again if I am to return to that city in the future. I will discuss specifics of that hotel and we make notes of things I liked or did not like. If I don’t go back to that city for a year, I will not remember every little detail. I even document which restaurants I liked and why I liked them. I don’t want to have to think about these things every time I go to that city!
    4. Don’t just let your executive say, “The trip was fine.” If you use emotional intelligence, you want to know exactly what worked so you can duplicate it. And not duplicate what upset your executive. Executives are funny people in that they won’t talk to their assistant about the little nuances but when they hire me for coaching or training, they tell me every little minute detail that frustrates them that their assistant does when coordinating their travel. So take the time to be an investigator and ask the right questions.
    5. One assistant I had, used to surprise me with little post-it notes in my trainer toolkit or file folder that I would see upon my arrival or the first day of training. She would write a short hello note and wish me a great day or trip. I loved that she took the time to add that extra touch and it made me feel closer to home.

    I would like to challenge you to think about where else you can apply emotional intelligence when coordinating your executive’s travel. Dig deep and see how you can be a Rock Star Travel Planner!

    Joan Burge

    P.S. If you currently don’t book any travel, still keep my words of advice. Your situation can change at any time.

    Join TRAVO and Joan Burge for more tips and tricks on travel planning by signing up for our free webinar. You can learn more about TRAVO by clicking the banner below.

    Travel_Planning_App

    The post Emotional Intelligence Meets Travel Planning appeared first on Office Dynamics.

     
  • feedwordpress 20:27:02 on 2017/04/12 Permalink
    Tags: , , , , , , , Free Webianrs, ,   

    5 Reasons Why You Need Emotional Intelligence 

    Emotional_Intelligence_workplace

    Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

    What is Emotional Intelligence?

    You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

    Why You Need It 

    Having a high EQ comes in handy in today’s workplace, especially for administrative professionals. Here are five reasons why:

    1. In most jobs, collaboration is the name of the game. And to quote Liam Neeson in the movie “Taken,” regularly interacting with a wide range of personalities inside and outside the company requires “a very particular set of skills.” Being able to respond calmly and diplomatically to difficult people or challenging situations is a must.
    2. Losing control of your emotions isn’t a good look. It’s not uncommon to get a little stressed or upset at work: More than six in 10 employees we polled (61 percent) admitted they’ve let emotions get the better of them in the office. Unfortunately, others could be judging you when you can’t keep your cool. Eighty-six percent of workers said when a colleague doesn’t control his or her emotions, it affects their perception of that person’s level of professionalism.
    3. There are always bound to be conflicts and disagreements at work. If you’re an effective communicator, you’ll listen to what coworkers have to say, show empathy and come up with solutions to issues. Problem-solvers get a big thumbs-up.
    4. No one likes a Negative Nelly. When you’re a motivated individual, you strive to get things done, and that enthusiasm spreads. What office couldn’t benefit from a little positivity?
    5. You’ll make a good impression on others. Let’s face it, people who have strong interpersonal skills, maintain a friendly tone and show a genuine interest in their coworkers are just more likable. When you tap into your emotional intelligence, you also make a better leader.

    There’s a Webinar for That

    OfficeTeam is hosting a free webinar during Administrative Professionals Week on April 25 to delve more into why it’s so important for workers to have emotional intelligence, how to up your EQ and ways to show off your abilities in this area. You’ll hear from these amazing speakers:

    • Sarah Jubinville – Practice Director, OfficeTeam
    • Joshua Freedman – CEO, Six Seconds EQ Network
    • Joan Burge – Founder and CEO, Office Dynamics International
    • Kemetia Foley –  Coordinator, Research, American Staffing Association

    As if that weren’t enticing enough, the live webinar is eligible for one Certified Administrative Professional (CAP) recertification point through the International Association of Administrative Professionals.

    Register for the webinar today!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.


    Brandi_Britton_OfficeteamBrandi Britton is a district president for OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has 300 locations worldwide and offers online job search services at roberthalf.com/officeteam. Connect with us on Facebook, LinkedIn, Twitter, Google+, Pinterest and the OfficeTeam blog.

    administrative_assistant_conference

    The post 5 Reasons Why You Need Emotional Intelligence appeared first on Office Dynamics.

     
  • feedwordpress 17:00:14 on 2017/04/03 Permalink
    Tags: , , , , , , , , , , , , Free Webianrs, , , , , , , , , ,   

    Joan’s Greatest Administrative Secrets Revealed! 

    Joan_BurgeWelcome to April. Wow, where is the time going?

    April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April. One of the major ways we do that is to host our annual blog-a-thon whereby we post a blog every work day in the month of April. Aside from my blogs, we have several guest bloggers providing amazing information!

    To kick off the celebration, I hosted a webinar yesterday for 5,000+ assistants worldwide whereby I revealed my secrets to success in the profession. I had 29 secrets! I would like to share just a few of them with you. If you would like to hear all of them, you can watch the replay of the live event.

    1. I didn’t always play by the rules. That doesn’t mean I did things that were unethical or illegal. I liked breaking the status quo (and I still love doing that today.) Look at work and situations in a different light. Keep your eyes open for processes that need to be changed or new processes that need to be implemented. Shake things up! One way to stand out is to shake things up in a good way.

    2. Inserted myself into my executive’s world. I didn’t wait for my executives to invite me into their world. When I was an assistant, I would take home the trade journals and periodicals my executive read so I could understand his world and understand the language. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use.

    3. Set healthy boundaries. It is really important to set healthy boundaries in the workplace. If someone is doing something or saying something that is unacceptable to you, then you need to speak up in a professional and assertive manner.

    4. Thirst for knowledge. For some reason, I have always embraced a growth mindset. Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I did not go to college by choice and it did not stop me from being successful in my work because I am a sponge.

    I have identified 3 levels of learning.

    1. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you.
    2. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. When I was new in the profession, I looked to the senior assistants. I watched everything they did and how they acted (good and bad).
    3. Outside of my profession (Master)—this is where you really gain an advantage over others. You have to step outside your narrow world and learn from subject matter experts. There are millions of them! Some of my favorite people are Daren Hardy, Brian Tracy, Tony Robbins, and Simon Sinek.

    With my thirst for knowledge, I was willing to invest in myself. Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. As Brian Tracy says, “Investing in yourself is the best investment you will ever make.” I agree 100%. When you invest in yourself, you will take what you learn with you the rest of your life. And no one can ever take it away from you!

    5. Always took my administrative career seriously from early on and saw it as a profession. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! These are the people who run the lives of top executives. These are the individuals who put up with all the stuff every day, put themselves second and third on the list, manage a multitude of responsibilities, make their executives look good, and are confidantes. They should be treated with courtesy and respect.

    If you are an assistant reading this, I hope you have a fabulous month! Please sign up for the Blog-a-thon by subscribing to the blog in the upper right corner and you will automatically receive the daily post in your inbox. Comment on the blogs and share them so you can be entered to win prizes all month long.

    If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. And remember to not ask your assistant to order her own flowers; which by the way, assistants don’t just want flowers and lunches. They want a long-lasting gift. If you are looking for ideas, go to the Office Dynamics Success Store.

    Happy April everyone!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    The post Joan’s Greatest Administrative Secrets Revealed! appeared first on Office Dynamics.

     
  • feedwordpress 13:16:44 on 2017/03/21 Permalink
    Tags: , , , , , , , , , Free Webianrs, , , , ,   

    The Top 3 Skills That Make Administrative Assistants Stand Out 

    Stand_out_as_an_assistant

    Administrative professionals are always asking us what it takes to really stand out in the workplace. After all, it’s a competitive market out there! If you really want to make a name for yourself and get ahead, it takes more than just skimming the surface. You have to dive deep within yourself to develop that “World Class” status that executives are looking for in their assistants.

    For those who want to shine brighter and get recognized (and rewarded) for your contributions, consider these key strategies.

    Shift Your Paradigm
    First, you have to change how you see yourself in your role. A “paradigm” is simply a mindset, but it plays an important role in how you show up in the workplace.

    If you think of yourself as an assistant, that’s perfectly fine. But in order to really stand out, you need to upgrade your mental image of who you are and what you do. You must begin seeing yourself as a strategic partner—a business ally for the executive(s) you support.

    This subtle shift in thinking will filter through your actions and behaviors. It will boost your confidence and your professional presence. It will positively change the relationship you have with your leaders, and ultimately, it will help you establish a powerful new position in the executive “inner circle.”

    Refine Your Communication
    A savvy communicator knows how to get noticed and get their point across. This is one area where everyone always has more room to improve.

    In order to really stand out, you must continuously hone your ability to communicate your point of view tactfully. You need to practice delivering tough messages in a way that other people can actually hear them. And you need to adapt your natural communication style to meet others where they are.

    Learning to communicate at the executive level is absolutely essential for success and it’s extremely rare. When you have this kind of mastery, you gain a deeper level of respect.

    Hone Your Professional Trademark
    When Joan presents training, she always receives similar feedback: People think she is “poised, polished and professional.”

    These three words are what people think when they hear Joan’s name—it’s her professional trademark, you might say. Do you know why? Because that’s who she is, and she has consciously chosen this as her personal brand.

    Do you have a something you are known for? Have you made the conscious choice to embody specific characteristics and traits as your brand? Or are you letting your professional reputation be shaped unintentionally?

    How others perceive you is such an important and underutilized tool for administrative professionals. Defining your distinct professional trademark—and learning how to leverage that in the workplace—will help you shape how others see you.

    As you can see, these skills go beyond the basics. They are strategies that only a few employ, and those who do reap the rewards. There is much to learn regarding advanced skills for assistants. To truly stand out requires a sincere dedication to your career path and an investment in your personal growth.

    These are just a few of the topics we cover in the World Class Assistant™ Certification and Professional Designation program. This “high-end boot camp” is the only curriculum based designation specifically for administrative professionals on the market. It’s designed to help you stand out and develop the master-level skills you need to become World Class.

    We know that investing in a comprehensive training program like World Class Assistant is a big decision. That’s why, on March 29, 2017, Joan will be hosting a live Q&A session to address your questions and help you decide if it’s the right fit for you. We hope you’ll join us to learn more and have some fun!

    Register Today

    The post The Top 3 Skills That Make Administrative Assistants Stand Out appeared first on Office Dynamics.

     
  • feedwordpress 13:17:37 on 2017/03/17 Permalink
    Tags: , , , , , , , , , Free Webianrs, , , , , , ,   

    Developing Your “Wow” Factor 

    certification_for_administrative_assistants

    Some assistants have it. Some assistants don’t.

    What is it, you ask? That intangible, invaluable “wow” factor.

    Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor. It has nothing to do with your title or pay grade; it’s about who you are as a professional.

    The wow factor is a term we use in the World Class Assistant™ certificate program to describe the powerful executive presence that the most successful administrative professionals exude. These assistants know how to command a room. They remain poised even under the most intense pressure. They know how to make intelligent decisions on-the-spot.

    In short, they possess abilities that make others say, “Wow!”

    As a result, these assistants enjoy an increased level of respect and even reverence. People look up to them and listen when they speak. People ask for their opinions and guidance. People trust them. They are World Class Assistants.

    Hopefully, you’re reading this and thinking, “Yep! That’s what I want!” If that’s the case, we have a few recommendations to help you get there.

    Build Exceptional Competence
    Your core abilities are the foundation. You have to be an expert at what you do. The wow factor isn’t all about the exterior. It’s what’s inside too. You can’t have it if you don’t first have the skills to do your job exceptionally well.

    Refine Your Professional Style
    Your physical presence is a big part of the wow factor. How you present yourself, your style and your overall look create your total package. There are many elements to consider: how you dress, your body language, your facial expressions, your gestures, and more. Learn to observe the successful people around you and mirror their example. But don’t forget to incorporate your own unique touches too!

    Monitor Your Speech
    Your voice is a critically important tool for communication. It can either enhance your wow factor or detract from it. Listen to your tone, as well as the words you are using. Do you sound authoritative, composed and enthusiastic? Or do you sound scattered, timid, and weak? Others can pick up on things that are subtly hidden in your voice. Remember that the wow factor can be both seen and heard.

    Embrace Serenity
    When things fall apart (which they frequently do in the business world), some assistants fall apart too. They lose all perspective and let their stress filter into every interaction and behavior. But assistants with the wow factor are viewed as a port in the storm. They’re steady, clear-headed and focused, even when others are not. They have peace and serenity because they know, whatever happens, they have the ability to meet any challenge head-on.

    This wow factor idea comes from our World Class Assistant™ Certification and Professional Designation program. If you’re looking to really develop and leverage your own unique wow factor, this “high-end boot camp” might be the perfect next step in your career evolution. The only curriculum based designation specifically for administrative professionals, this program is designed to help you develop the skills required to really WOW your executive(s).

    We know that investing in a comprehensive training program like World Class Assistant is a big decision. That’s why on March 29, 2017, Joan Burge will be hosting a live Q & A session to address your questions and help you decide if it’s the right fit for you. We hope you’ll join us to learn more and have some fun!

    Register Today

    The post Developing Your “Wow” Factor appeared first on Office Dynamics.

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel