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  • feedwordpress 16:15:17 on 2018/08/01 Permalink
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    Free Chapters From Joan’s Book: Who Took My Pen…Again? 

    Book_For_Administrative_Assistants

    Thank You!

    It’s not very often that Office Dynamics can celebrate another book release by Joan but when we do, the amount of support shown is truly amazing. Joan’s new book, Joan’s Greatest Administrative Secrets Revealed, is set to be released in Septemeber, 2018.

    As a thank you, we’d like to give you three free chapters from Joan’s book, Who Took My Pen…Again?

    So, once again, thank you from the entire Office Dynamics International team and we hope you enjoy reading these chapters.

     

    Chapter 7, Creative Thinker

    If you ask a roomful of kindergarteners, “Who here is a creative artist?” every hand will go up. Yet by the time that same question is asked in middle school, less than half will still raise their hands. What changed?

    We are all created to be creative. And being creative adds value every day. However, within each of us is also a highly developed critic. This critic evaluates and judges what we plan, think, do, envision. When we harshly judge our “product,” the result as well as future ensuing ideas, concepts, and vision, suffers. Soon our creativity shrivels.

    Many of us lose that “free spirit” creative thinking. Because we encounter results that may be different or varied from our dream, we give up.

    DOWNLOAD PDF TO READ MORE

     

    Chapter 11, Invest (in yourself)

    When we think of “investment” we automatically think of dollar signs. Don’t limit yourself to such a small portion of what investing in you means. To invest in you means to believe in you. To pick up a book on a subject you want to learn more about, taking a class at the gym, volunteer at your local soup kitchen – you discover more about yourself by taking the time to step back from routine living to do these types of things, such as to set a goal and attain it.

    In these current times of uncertainty, more than ever before people have leaned toward the entrepreneurial mindset, but in fact, we always need to be seeking ways to grow ourselves, whether in a recession or not. We should always act upon what it is we believe in at all times!

    DOWNLOAD PDF TO READ MORE

     

    Chapter 13, Lead

    Administrative professionals and executive assistants often see themselves in their support roles as being “non-leaders.”Nothing, however, could be further from the truth!

    You may not be the CEO or VP of the company, but you ARE a leader. A senior-level human resources associate once said something profound: she said it was the administrator’s job to make the job important. Each administrator in your organization needs to raise her sights to elevate the career so that she, and others who follow, can grow and become better in their skills.

    Leading is investing; you can lead others by investing in them.

    DOWNLOAD PDF TO READ MORE

     

     

    Register For The Free Webinar Here

    The post Free Chapters From Joan’s Book: Who Took My Pen…Again? appeared first on Office Dynamics.

     
  • feedwordpress 18:00:32 on 2018/06/13 Permalink
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    Office Dynamics Update: Sponsorship Now Available! 


    Sponsorship_Opportunities

    Let Office Dynamics Connect You To the REAL Decision-Makers, Gatekeepers, and Influencers From Organizations Around the World.

    Administrative Professionals are deeply attuned to the needs of their business and have the unique ability to research, recommend, and instantly buy products and services that address their pain points.

    Our audience works for globally recognized organizations including Cisco Systems, The Boeing Company, Humana Inc., Procter & Gamble, Nationwide Insurance, Kindred Healthcare, and other Fortune 500 companies.

    Our sponsors receive the coveted “Office Dynamics Seal of Approval,” which means you and your product or service will immediately gain global recognition within this powerful group. Joan’s direct endorsement carries a message of value, quality, and practicality. Joan knows her audience and they trust her.

     


     

    Interested In Being A Sponsor?

    Call 800-STAR-139

     

     

     

     

    The post Office Dynamics Update: Sponsorship Now Available! appeared first on Office Dynamics.

     
  • feedwordpress 16:52:37 on 2017/06/08 Permalink
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    Emotional Intelligence Meets Travel Planning 

    travel_planning

    What do emotional intelligence and travel planning have in common? Plenty. I have been traveling extensively for business (and a little pleasure) for 3 straight months. To be honest, it is wearing on me. Several of my trips involved being gone for 5 days; only to come home for 3 or 4 days and leave again for a week. I have been a business traveler for 27 years.

    While the typical person thinks traveling is glamorous, the business traveler has a different perspective. Often business travelers put in very long days. They may not pack until late at night before their departure the next morning. Then they wake up early to get to the airport in plenty of time to wade through security lines. The traveler then sits and waits until boarding time. Sometimes boarding times are delayed—even by hours. Then the traveler gets to sit on an airplane for hours before finally arriving at their destination.

    The busy executive traveler may get to the hotel quickly or not. Hotel check-in is next which usually goes pretty fast but maybe not because a group of conventioneers is checking in. This is followed by dinner and then working on emails and getting ready for the next day’s meetings, or in my case, teaching full-day workshops to 25 attendees. If the executive is dedicated, they will squeeze in their time at the gym. And I must not forget, their time to call their family or significant other or ailing parent.

    If you are an assistant reading this Monday Motivator, you know the story. But what you may not realize is the importance of your role in doing the best job possible to ease your executive’s travel experience. While planning the logistics is critically important, the only way you will be a Rock Star in your executive’s eyes is to use emotional intelligence.

    That means you will walk yourself through the trip as if you were the traveler but through the eyes of an executive who already has 100 things on their mind. One quick example of using emotional intelligence is reminding your executive to have plenty of single dollar bills on hand before they leave for their trip. These dollar bills come in quite handy for tips! I hate it if I don’t have any single dollar bills because I don’t want to tip the skycap $5 for 1 bag and I don’t like having to ask the skycap for change. This may seem minute to you, but not to your traveler. Be a Rock Star!!

    I remember when I was an assistant, I had one executive who had to know the configuration of the plane and see the chart of seats. Now, this was in the day when we did not have the tools we have today. I had to call the travel agent or airline to get a picture of the configuration of the plane. I couldn’t figure out why it was such a big deal. Well now that I’m a traveler, I get it. Fortunately, I can easily see the configuration of a plane and also discuss my preferences with Melia (my assistant).

    Another way an administrative assistant can be a Rock Star is to create a list of all the important items your executive should pack. Yes, you! Again, make traveling easy for your traveler. They have enough things on their mind. This list would include everything from chargers to rain coats, workout clothes (in detail), to toiletries (in detail) and special medications. I have a list like this that is on every itinerary my assistant creates. I always go through the list just before I close up my bag to ensure I have everything. While you might think a person who travels all the time would have this down pat, don’t assume so. It’s actually the opposite. Because I travel all the time, it is easy to forget that one little item and then it creates issues for me or consumes time for me when I get to my destination. I don’t need any extra work or stress when I am traveling for business.

    Another area you can apply emotional intelligence is if you arrange travel for a female executive. The greatest concern for female travelers is safety. So think through their trip. Are there nice restaurants in walking distance? Is there a full-service restaurant in the hotel so when they arrive late from their flight, they can just stay at the hotel to eat? Is there a nice spa close by so your busy female traveler (who is probably a wife or mother), can treat herself to a spa treatment?

    I am just touching the tip of the iceberg on this subject. What this boils down to is:

    1. Be empathetic of your traveler, even if you only arrange a few trips a year. Also, this information would apply to your own trips or family trips.
    2. Know your traveler’s preferences inside and out! Example…. I will not use Uber or Lyft. Yes, thousands of people use them even several of my females friends use them. For me, these services are not regulated enough nor monitored like a town car service. Personally, when I travel by myself, I will not use those services. I am happy to pay extra money to feel safe.
    3. After every business trip, you should hold a debrief meeting with your executive. Discuss what your executive liked and what did not work. When I return from a trip, I will tell my assistant what I liked about the hotel and whether I would stay there again if I am to return to that city in the future. I will discuss specifics of that hotel and we make notes of things I liked or did not like. If I don’t go back to that city for a year, I will not remember every little detail. I even document which restaurants I liked and why I liked them. I don’t want to have to think about these things every time I go to that city!
    4. Don’t just let your executive say, “The trip was fine.” If you use emotional intelligence, you want to know exactly what worked so you can duplicate it. And not duplicate what upset your executive. Executives are funny people in that they won’t talk to their assistant about the little nuances but when they hire me for coaching or training, they tell me every little minute detail that frustrates them that their assistant does when coordinating their travel. So take the time to be an investigator and ask the right questions.
    5. One assistant I had, used to surprise me with little post-it notes in my trainer toolkit or file folder that I would see upon my arrival or the first day of training. She would write a short hello note and wish me a great day or trip. I loved that she took the time to add that extra touch and it made me feel closer to home.

    I would like to challenge you to think about where else you can apply emotional intelligence when coordinating your executive’s travel. Dig deep and see how you can be a Rock Star Travel Planner!

    Joan Burge

    P.S. If you currently don’t book any travel, still keep my words of advice. Your situation can change at any time.

    Join TRAVO and Joan Burge for more tips and tricks on travel planning by signing up for our free webinar. You can learn more about TRAVO by clicking the banner below.

    Travel_Planning_App

    The post Emotional Intelligence Meets Travel Planning appeared first on Office Dynamics.

     
  • feedwordpress 20:27:02 on 2017/04/12 Permalink
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    5 Reasons Why You Need Emotional Intelligence 

    Emotional_Intelligence_workplace

    Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

    What is Emotional Intelligence?

    You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

    Why You Need It 

    Having a high EQ comes in handy in today’s workplace, especially for administrative professionals. Here are five reasons why:

    1. In most jobs, collaboration is the name of the game. And to quote Liam Neeson in the movie “Taken,” regularly interacting with a wide range of personalities inside and outside the company requires “a very particular set of skills.” Being able to respond calmly and diplomatically to difficult people or challenging situations is a must.
    2. Losing control of your emotions isn’t a good look. It’s not uncommon to get a little stressed or upset at work: More than six in 10 employees we polled (61 percent) admitted they’ve let emotions get the better of them in the office. Unfortunately, others could be judging you when you can’t keep your cool. Eighty-six percent of workers said when a colleague doesn’t control his or her emotions, it affects their perception of that person’s level of professionalism.
    3. There are always bound to be conflicts and disagreements at work. If you’re an effective communicator, you’ll listen to what coworkers have to say, show empathy and come up with solutions to issues. Problem-solvers get a big thumbs-up.
    4. No one likes a Negative Nelly. When you’re a motivated individual, you strive to get things done, and that enthusiasm spreads. What office couldn’t benefit from a little positivity?
    5. You’ll make a good impression on others. Let’s face it, people who have strong interpersonal skills, maintain a friendly tone and show a genuine interest in their coworkers are just more likable. When you tap into your emotional intelligence, you also make a better leader.

    There’s a Webinar for That

    OfficeTeam is hosting a free webinar during Administrative Professionals Week on April 25 to delve more into why it’s so important for workers to have emotional intelligence, how to up your EQ and ways to show off your abilities in this area. You’ll hear from these amazing speakers:

    • Sarah Jubinville – Practice Director, OfficeTeam
    • Joshua Freedman – CEO, Six Seconds EQ Network
    • Joan Burge – Founder and CEO, Office Dynamics International
    • Kemetia Foley –  Coordinator, Research, American Staffing Association

    As if that weren’t enticing enough, the live webinar is eligible for one Certified Administrative Professional (CAP) recertification point through the International Association of Administrative Professionals.

    Register for the webinar today!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.


    Brandi_Britton_OfficeteamBrandi Britton is a district president for OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has 300 locations worldwide and offers online job search services at roberthalf.com/officeteam. Connect with us on Facebook, LinkedIn, Twitter, Google+, Pinterest and the OfficeTeam blog.

    administrative_assistant_conference

    The post 5 Reasons Why You Need Emotional Intelligence appeared first on Office Dynamics.

     
  • feedwordpress 17:00:14 on 2017/04/03 Permalink
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    Joan’s Greatest Administrative Secrets Revealed! 

    Joan_BurgeWelcome to April. Wow, where is the time going?

    April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April. One of the major ways we do that is to host our annual blog-a-thon whereby we post a blog every work day in the month of April. Aside from my blogs, we have several guest bloggers providing amazing information!

    To kick off the celebration, I hosted a webinar yesterday for 5,000+ assistants worldwide whereby I revealed my secrets to success in the profession. I had 29 secrets! I would like to share just a few of them with you. If you would like to hear all of them, you can watch the replay of the live event.

    1. I didn’t always play by the rules. That doesn’t mean I did things that were unethical or illegal. I liked breaking the status quo (and I still love doing that today.) Look at work and situations in a different light. Keep your eyes open for processes that need to be changed or new processes that need to be implemented. Shake things up! One way to stand out is to shake things up in a good way.

    2. Inserted myself into my executive’s world. I didn’t wait for my executives to invite me into their world. When I was an assistant, I would take home the trade journals and periodicals my executive read so I could understand his world and understand the language. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use.

    3. Set healthy boundaries. It is really important to set healthy boundaries in the workplace. If someone is doing something or saying something that is unacceptable to you, then you need to speak up in a professional and assertive manner.

    4. Thirst for knowledge. For some reason, I have always embraced a growth mindset. Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I did not go to college by choice and it did not stop me from being successful in my work because I am a sponge.

    I have identified 3 levels of learning.

    1. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you.
    2. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. When I was new in the profession, I looked to the senior assistants. I watched everything they did and how they acted (good and bad).
    3. Outside of my profession (Master)—this is where you really gain an advantage over others. You have to step outside your narrow world and learn from subject matter experts. There are millions of them! Some of my favorite people are Daren Hardy, Brian Tracy, Tony Robbins, and Simon Sinek.

    With my thirst for knowledge, I was willing to invest in myself. Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. As Brian Tracy says, “Investing in yourself is the best investment you will ever make.” I agree 100%. When you invest in yourself, you will take what you learn with you the rest of your life. And no one can ever take it away from you!

    5. Always took my administrative career seriously from early on and saw it as a profession. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! These are the people who run the lives of top executives. These are the individuals who put up with all the stuff every day, put themselves second and third on the list, manage a multitude of responsibilities, make their executives look good, and are confidantes. They should be treated with courtesy and respect.

    If you are an assistant reading this, I hope you have a fabulous month! Please sign up for the Blog-a-thon by subscribing to the blog in the upper right corner and you will automatically receive the daily post in your inbox. Comment on the blogs and share them so you can be entered to win prizes all month long.

    If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. And remember to not ask your assistant to order her own flowers; which by the way, assistants don’t just want flowers and lunches. They want a long-lasting gift. If you are looking for ideas, go to the Office Dynamics Success Store.

    Happy April everyone!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    The post Joan’s Greatest Administrative Secrets Revealed! appeared first on Office Dynamics.

     
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