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  • feedwordpress 16:15:38 on 2018/10/09 Permalink
    Tags: , Cost Effective, , , ,   

    Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel! 

    Tips_for_the_Tourist_in_All_of_Us_The_Savvy_Admin’s_Guide_to_Travel!

     

    I have been hosting the Annual Conference for Administrative Excellence for 25 years. I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant, in Las Vegas. I have observed hundreds of assistants travel and heard numerous stories about their travel experiences both while in transit to Las Vegas and during their stay in Las Vegas.

    Since I travel most of the year and every trip is an adventure, many of the things I hear attendees complain about are typical, yet they appear to be larger than life to the attendee. What is most interesting is that administrative professionals are the ones who are very involved in their executive’s travels yet are not road warriors. It is for this very reason that I had Nancy Fraze, an Office Dynamics journalist, write, a list of Travel Tips. While these were written for our administrative professional conference attendees, they can apply to any trip you may whether it be a business trip or vacation. It will certainly reduce any travel stress you may experience.

    First and foremost: No trip is perfect! You must expect the unexpected and go with the flow. Adapt quickly and bring lots of reading materials for downtime at the airport.

    Town Cars vs. Taxi:
    Your choice should depend on the city you are traveling to, the distance you will be going from the airport to the hotel, and any other local traveling you will be doing—such as going from a hotel to a restaurant; plus the time of your arrival (are you arriving after dark and traveling alone?). I travel to many cities where a town car is not much more than a taxi and it is safer travel. Plus the town car is usually very professional, assists with your bags and pampers you by providing water, newspapers, and mints and shares good information about what to do in town, where to eat, where not to go. As a woman traveler, my safety is the #1 value I hold highest and I am willing to pay more for feeling safe.

    Hotel Shuttles:
    You need to find out if that hotel shuttle has specific times airport pick-up times. Does that schedule fit with your arrival? Or if it is a half hour out from your arrival time, is it worth it for you to sit around the airport and wait? It depends on what you need to do upon your arrival. Do you have lots of free time? Or do you need to get to your hotel, quickly unpack, and get to a meeting? It also depends on whether your flight arrived on time or not.

    Share Ground Transportation:
    Sharing a taxi or town car with other attendees from your organization may be a cost-effective alternative. Be organized and schedule your flights where you arrive within 15 or 20 minutes of each other or travel on the same flight. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. It takes being proactive and organized.

    Download Our Free Comprehensive Business Travel Planning Checklist Here.

    Hotel Requests or Repairs: Most hotels do their best to provide good customer service, neat and fully functional sleeping rooms, efficient staff, and tasty food. However, with that said, the hotel staff are people and people are not perfect. Equipment does burn out or needs maintenance. This is just a simple truth. Fire alarms inadvertently go off while you are in the shower! Air conditioners stop working. Walls are thin and you can hear the person in the other room talking. Guests will be outside your bedroom door at 11:00 p.m. laughing and showing no consideration that you have to get up at 6:00 a.m. for a full day at a conference or training.

    While it is upsetting when these things happen, and you may have been traveling all day only to arrive late, your room is too cold or too hot, you have not eaten all day, and your luggage did not arrive . . .

    • Remain calm.
    • Call the front desk from your hotel room phone and state your issue.
    • If you do not get a satisfactory response within 10 minutes (the repair person or a call that they are being dispatched), call the front desk again. Request to speak to the “Manager on Duty.”
    • For repairs such as burned out light bulbs, be aware that hotels often change them during the day while the cleaning staff is servicing your room. Simply report it and go on about your schedule.
    • Do not sit in your room waiting! The engineers often come into the room while I am at dinner or off to my training session.
    • Request a credit or $20.00 off your dinner if they have really messed up! Be assertive in a professional fashion.

    Ambiance: Hotels, restaurants, and spas spend thousands of dollars planning an ambiance that will please you. Most hotel rooms create an ambiance with lighting that is not as bright as you are used to at home. You may find the task light at the bedside table or desk area is necessary in order to enjoy reading in bed or to check emails at the desk. Hotels are designed for the vacation traveler even though the majority of their business is the business road warrior.

    Be flexible and remember to savor the unfamiliar and find the joy and beauty in it. You can also sink into a deliciously deep tub for a long soak; enjoy the marble shower or the marvelous scenery, not to mention the lighted makeup mirror! Or if these are not provided (find out ahead of time), then bring your own makeup mirror or little reading light.

    Expect the unexpected:
    When traveling, you must expect the unexpected. Perhaps your flight is delayed or overbooked. Perhaps you miss the shuttle, your baggage is delayed or lost; the hotel room is not quite ready when you arrive. This happens to every traveler at some point. When it happens to you, how will you respond?

    • Remain calm! (Again, we’ve all witnessed the cranky traveler – you don’t want to be that person.)
    • Prepare: pack a good book or your MP3 player so you can entertain yourself during downtime.
    • Consider it a learning experience that will help you know how best to help your executives when someday it happens to them!
    • Use your administrative skills and a winning attitude to find the joy in that unexpected moment, no matter what.
    • Remember: people are human and mistakes sometimes happen.
    • Keep a positive outlook throughout the unexpected experience. It feels much better than going through it any other way!

    Happy travels!

    joan_burge_signature
    Travel tips provided by Nancy Fraze.

    Download Our Free Comprehensive Business Travel Planning Checklist Here.

    The post Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel! appeared first on Office Dynamics.

     
  • feedwordpress 13:45:56 on 2017/05/01 Permalink
    Tags: , , , , Cost Effective, , , , , , , ,   

    The Power of One 

    admin_training

    Welcome to May! Such a lovely time of year. I hope everyone has recuperated from an exciting Administrative Professionals Week. We did a lot of celebrating at Office Dynamics. On Wednesday, April 26 I hosted a Facebook Live where I spoke about what I love about the administrative profession and gave tips on how to shine in the profession. In case you missed it, you can access it here.

    Well, last week was very exciting for me because once again, I witnessed The Power of One. For more than 2 decades I have been talking to assistants about The Power of One. The concept is that it only takes 1 person to create change or 1 person to create something awesome. I use a visual of candles on a table. I light the first candle. This represents 1 person who has an idea. They take action on their idea and talk to another assistant or someone else in the company. Then another candle is lit representing the spark created from the first person. Then those 2 people go out and talk to others and light the fire in them about their idea. And then those 4 or 6 people go out and light a spark in others and before you know it . . . BAM! Something wonderful occurs that can change the life of many.

    I want to thank Cindy McConnell, EA to the CEO of Shure Incorporated for approaching me last October. Cindy said that Shure Incorporated had a beautiful auditorium and that they would like to be a host site for me to hold a one day workshop or mini-conference. Well, of course, I said yes. The great part of having a host site like Shure was that they provided the venue and all the A/V so Office Dynamics was able to keep the registration cost very reasonable.

    After I said yes to Cindy and we decided on a date, Cindy went into action and enlisted her administrative team. The fire was lit and it spread like wildfire. We ended up having 120 assistants from 20 states attend our full day program, Building a Star Partnership, in Chicago at Shure Incorporated. The administrative team went above and beyond what I imagined and I am eternally grateful to the ladies who put love and attention into the event. I’d like to give thanks to: Christine Clark, Claire Dorner, Janet Higgins, Nicole Rok, and Grace Sikora.

    So what does this mean to you? It means you can create a wildfire in your organization. It means you don’t have to just sit on the sidelines and watch life go by at work. You can be a catalyst for change. You can create something that will touch the lives of many. It means you will fulfill using some of your greatest assets and talents. Cindy McConnell loves putting on events as they do that often at Shure. I could certainly tell Cindy and her team love being hosts and doing an excellent job.

    During my 20 year career as an assistant, I had many opportunities where I was the “1” creating change. I started administrative training in a few of the companies where I worked. I started a special group for Assistants to CEO’s in 1990 in Virginia Beach and the group is still together—the group I started! Wow. Do you know how good that makes me feel? But it’s not about me. It is about others and utilizing your talents to help others.

    I started Office Dynamics in 1990, when there was no one company specializing in in-depth training for administrative professionals. There were training companies like Skillpath and AMA but they offered tons of programs for all types of careers. I saw a gap. I wanted to only focus on the administrative profession. There was a lack of quality, meaty training for assistants. It made no sense. So I lit my own fire with passion, enthusiasm, hard work and a desire to improve the quality of work life for assistants around the world. Here I am 27 years later. We have touched the lives of tens of thousands of assistants around the world. Not only have we touched lives, but now there are many others getting on the bandwagon to educate and support assistants.

    Do you see the power just 1 person can have? Do you see you can make a difference in the world? But it does take certain behaviors and characteristics. Here is a checklist for you.

    • Passion
    • A desire to make a difference
    • Hard work; willing to roll up your sleeves and dig in
    • Patience (tons)
    • Energy
    • Persuasion skills
    • Enthusiasm
    • A desire to learn in the area you are passionate about
    • Craft your skill
    • Good communication skills
    • Organizational skills
    • Self-management
    • Building a strong network

    What have you noticed in your workplace that needs changing? Or maybe what is missing for your administrative community? What about a process that can increase productivity?

    I bet if you took 15 minutes to think about it, there is something you are longing to do or change. What are you waiting for? Life is short. Move into action.

    administrative_assistant_conference

    The post The Power of One appeared first on Office Dynamics.

     
  • feedwordpress 13:45:26 on 2017/04/19 Permalink
    Tags: , , , , Cost Effective, , , ,   

    Teamwork Strategies for Administrative and Executive Assistants 

    There is no great month than April to talk about the power assistants create when they work together. In April, we honor administrative around the world for one full week. What does that tell you about the importance of the role?

    For more than two decades I have been teaching assistants about the benefits of working together. While I often hear about the challenges and issues assistants have with their peers, assistants can find strength in community and unity.

    When administrative professionals work together . . .

    • There is less duplication resulting in savings to the company and increased productivity.
    • You can learn streamlining techniques from each other.
    • Gain a new perspective. (Provided you keep an open mind.)
    • Add fun to your ho-hum routine.
    • Working together can mean consistency for out of office coverage.
    • Expansion of what the team together can accomplish that one person alone cannot do.

    So what can you do to promote teamwork and collaboration across your administrative community?

    1. Put the company first. Let co-workers know that your concern is for the success of the company—not just successful fulfillment of your job responsibilities or career goals.
    2. Share your ideas. Make suggestions whenever appropriate.
    3. Welcome input from others. Respect the ideas of others, just as you would like them to respect yours.
    4. Ask for help. If someone in the office is an expert in an area, ask for his or her advice.
    5. Remain committed. Problems and frustrations may arise, but don’t give up. Be supportive of your colleagues—you need them as much as they need you.
    6. Trust your colleagues. You and your co-workers are working toward one common goal—a successful company.
    7. Remember no man is an island. Whether there are two administrative professionals in your office or 200, joining forces with your administrative peers will contribute to greater success for your organization.

    What do you or your peers do to create administrative unity and synergy?

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    Joan Burge

    administrative_assistant_conference

    The post Teamwork Strategies for Administrative and Executive Assistants appeared first on Office Dynamics.

     
  • feedwordpress 09:12:59 on 2017/01/12 Permalink
    Tags: , , administrative conference, , , , , Cost Effective, get the most out of your conference, goals for upcoming conference, learning event, learning programs, , overwhelm, , , ,   

    How to Get the Most Out of Your Upcoming Administrative Conference 

    overwhelm

    Next week I’ll be attending a large conference in Las Vegas to further my education. Today, my head is swarming after reading through what seemed like a never-ending website, each page loaded with tons of information. This is a training-industry conference and is one of the big ones. This is the first time I am attending this particular training industry event which is mostly focused on learning technologies. But it’s not that simple. It is a massive arena.

    I wanted to plan which sessions I want to attend. Quite honestly, I feel more confused than ever. On the first day alone, there are 70 sessions to choose from. Yikes, I only have 7 hours at the conference including lunch, exhibit halls and breaks. How am I supposed to choose? The second day of the conference offers 65 sessions. Really? How can any one person make a decision as to which sessions are the best?

    And to top it off, to figure out which sessions I want to attend, I have to click on each session title to learn about the session. Do you realize how time-consuming that is for me? So after almost 2 hours of reading and barely touching the surface, I am somewhat frustrated and my brain is saturated. I’m definitely on overload.

    This experience got me thinking about our own administrative conference we hold each fall and the attendee experience.

    I now understand why administrative and executive assistants have raved about the intimacy of the Office Dynamics Conference for Administrative Excellence. Aside from the less than 500 attendees, past attendees have told us they love that we do not offer concurrent sessions or when we do host concurrent session, we offer only 3 at a time.

    Whether you’re attending a large or small event this year to continue your administrative learning, take these three tips into consideration and make them part of your planning process.

    4 Tips to Get the Most Out of Your Upcoming Administrative Conference:

    1. Have a goal in mind for the learning event. Think about why you are attending this event. Are there specific learning objectives you wish to accomplish? New skills you want to acquire? New technologies you want to learn about and begin to implement?
    2. Take in the information bit-by-bit. If you’re attending a large event, you don’t need to attend everything that is being offered. It’s simply not possible. Allow yourself to soak in the offerings and choose what’s best for you and the goal you selected for yourself (tip 1).
    3. Use the tools offered to get to know attendees before, during and after the program. Follow the event hashtag, use it. Ask questions and introduce yourself to people who are also attending. Networking doesn’t only happen at the live event, it also happens before and after the event, so take advantage of that.
    4. Write your goal(s) for the event down on an “Action Log” for the event. During the event, begin to create your plan of action. What are the obstacles you will face when you return to the office, what are the steps you need to take and in what order? What are the resources you’ll need?

    As I’ve been mapping out my own upcoming conference experience, I am reminded that more is not always better. Thousands of participants do not always make for great networking. In fact, it makes bonding and creating long-lasting relationships even more difficult. Hundreds of concurrent sessions are not always better. So many options often cause stress and frustration. Targeted topics around a key theme increase the chances of behavior change. These are just some of the things that make our administrative conference unique from other administrative conferences.

    I’d like to hear from you. What are the methods you implement for a successful learning experience when attending any administrative conference or training workshop?

    The post How to Get the Most Out of Your Upcoming Administrative Conference appeared first on Office Dynamics.

     
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