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  • feedwordpress 16:00:03 on 2017/09/07 Permalink
    Tags: , Conflict Resolution, ,   

    Navigate Controversial Topics In The Workplace 

    Imagine this scenario: You wander into the break room at lunch time to heat up your leftovers and perhaps grab a few minutes with a book or on social media. And then you overhear two co-workers, their voices rising a bit, talking about a controversial subject of the day, or week, or year.

    It happens, right? There’s no avoiding people with different points of view, and some of those people don’t have good boundaries when it comes to sharing those viewpoints with others at work—regardless of differing beliefs. So how do you eat your lunch and not make enemies at the same time when those situations arise?

    Well, for starters, your workplace should and can be the guide. If your workplace rules prohibit certain things, then you should follow those guidelines. You can also decide not to engage in those topics, or even try to best gauge your audience before you share any details. What other steps should you take? This graphic can help you navigate controversial topics in the workplace.

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    The post Navigate Controversial Topics In The Workplace appeared first on Office Dynamics.

     
  • feedwordpress 20:27:02 on 2017/04/12 Permalink
    Tags: , , , , Conflict Resolution, , , , ,   

    5 Reasons Why You Need Emotional Intelligence 

    Emotional_Intelligence_workplace

    Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

    What is Emotional Intelligence?

    You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

    Why You Need It 

    Having a high EQ comes in handy in today’s workplace, especially for administrative professionals. Here are five reasons why:

    1. In most jobs, collaboration is the name of the game. And to quote Liam Neeson in the movie “Taken,” regularly interacting with a wide range of personalities inside and outside the company requires “a very particular set of skills.” Being able to respond calmly and diplomatically to difficult people or challenging situations is a must.
    2. Losing control of your emotions isn’t a good look. It’s not uncommon to get a little stressed or upset at work: More than six in 10 employees we polled (61 percent) admitted they’ve let emotions get the better of them in the office. Unfortunately, others could be judging you when you can’t keep your cool. Eighty-six percent of workers said when a colleague doesn’t control his or her emotions, it affects their perception of that person’s level of professionalism.
    3. There are always bound to be conflicts and disagreements at work. If you’re an effective communicator, you’ll listen to what coworkers have to say, show empathy and come up with solutions to issues. Problem-solvers get a big thumbs-up.
    4. No one likes a Negative Nelly. When you’re a motivated individual, you strive to get things done, and that enthusiasm spreads. What office couldn’t benefit from a little positivity?
    5. You’ll make a good impression on others. Let’s face it, people who have strong interpersonal skills, maintain a friendly tone and show a genuine interest in their coworkers are just more likable. When you tap into your emotional intelligence, you also make a better leader.

    There’s a Webinar for That

    OfficeTeam is hosting a free webinar during Administrative Professionals Week on April 25 to delve more into why it’s so important for workers to have emotional intelligence, how to up your EQ and ways to show off your abilities in this area. You’ll hear from these amazing speakers:

    • Sarah Jubinville – Practice Director, OfficeTeam
    • Joshua Freedman – CEO, Six Seconds EQ Network
    • Joan Burge – Founder and CEO, Office Dynamics International
    • Kemetia Foley –  Coordinator, Research, American Staffing Association

    As if that weren’t enticing enough, the live webinar is eligible for one Certified Administrative Professional (CAP) recertification point through the International Association of Administrative Professionals.

    Register for the webinar today!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.


    Brandi_Britton_OfficeteamBrandi Britton is a district president for OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has 300 locations worldwide and offers online job search services at roberthalf.com/officeteam. Connect with us on Facebook, LinkedIn, Twitter, Google+, Pinterest and the OfficeTeam blog.

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    The post 5 Reasons Why You Need Emotional Intelligence appeared first on Office Dynamics.

     
  • feedwordpress 13:45:37 on 2017/04/11 Permalink
    Tags: , , , , Conflict Resolution, , , , ,   

    Why Do Administrative Teams Have So Much Drama? 

    workplace_drama

    On a recent webinar, Joan noticed a question that caught her attention: Why do so many administrative teams have drama?

    She asked me to weigh in on this topic and I jumped at the opportunity.

    The question of why is interesting, and I’ve found there are several reasons for workplace drama. But first, let’s talk about what that word really means.

    In real terms, “drama” usually refers to interpersonal conflicts—people aren’t getting along, and it’s typically attached to petty, non-substantive reasons.

    On any administrative team, you’re likely to find a wide variety of personalities. When faced with any group of people with whom you have to work collaboratively, and when placed in an environment with those people for 40 hours a week or more, it’s not surprising that drama unfolds.

    Below, I’ve listed the 5 most common reasons I’ve seen for drama amongst administrative teams, along with some recommended solutions.

    1. Turf Wars
    This kind of drama centers around job duties. In some cases, I’ve seen assistants create tension because they’re trying too hard to protect their “territory” or intruding on the territory of others. This makes teammates feel undermined, stepped on, and at times, jealous.

    In other situations, I’ve seen team members who don’t hold up their end of things, causing their colleagues to feel frustrated and put-upon as they struggle to fill in the gaps.

    Solution: Work with others on your team to clarify roles and define individual expectations. Remember that you’re all in this together. In order for you to “win,” you don’t have to make others “lose.” Everyone needs to understand that, by working together, you’re all better off.

    2. Gossip
    I find that gossip usually focuses on other people’s intentions, motives, hidden agendas, or secret activities. When we speak about others behind their backs, we tend to speculate. We take our past bad experiences with people out on others and allow our inner-child to vent our frustrations in very unproductive, toxic ways.

    Solution: Don’t project past experiences onto others; assume everyone has the best intentions. When things go wrong, deal with them directly and at face value. Don’t say something about anyone that you wouldn’t be willing to say directly to them.

    3. Choosing Sides
    As humans, we all crave community, and nothing brings people together like a common enemy. All too often, I’ve seen entire admin teams destroyed because of interpersonal conflicts that really exist between two individuals. The group devolves into an “us versus them” mentality, and before long, the workplace feels like a high school lunchroom.

    Solution: Don’t get involved in other people’s drama. Maintain your relationships with all by being a neutral party. Stay focused on the best interests of the team.

    4. Failure to Address Issues
    When real, substantive disagreements occur, it’s easy to avoid confrontation and stifle your feelings. However, in my experience, this often leads to passive aggressive behavior. Most people are much more comfortable passively showing their emotions in subtle ways, but it doesn’t go unnoticed. Others see the behavior and feel the tension.

    Solution: Learn how to communicate your perspective in a way that is professional and respectful. Turn conflicts into constructive discussions that push the team forward. Avoiding the problems won’t make them go away.

    5. Failure to Adapt
    Finally, the biggest problem I see that creates drama, is a simple failure to adapt to the quirks of others. We are all human. That means we’re inherently flawed, but also innately valuable. On any team, you will find a variety of personalities, many of which you would likely not choose to spend time with in your personal life. That’s okay; you don’t have to! But you do have to work on a team with these people.

    Solution: Respect and accept your fellow teammates, warts and all. No one is perfect. Be willing to adapt your own preferences and natural inclinations for the good of the group. Let minor irritations go and compromise when necessary.

    I’m not a big fan of the word “drama” when it comes to describing workplace dynamics. But I suppose it’s an accurate descriptor in some cases.

    If your administrative team is experiencing drama, consider sharing these techniques in an educational setting. Do your part and remember: This is the workplace. It’s about getting a job done. We all experienced enough drama in our teenage years—and no one wants to relive those days!


    Chrissy Scivicque is a career coach and corporate trainer who believes that work can be a nourishing, enriching part of the life experience. Her website, EatYourCareer.com, is devoted to that mission. You’re invited to join the FREE Eat Your Career Resource Library where you’ll gain immediate access to dozens of tools to advance your professional skills and achieve career fulfillment.

    Chrissy also has an amazing book called The Proactive Professional and some incredible ebooks and guides.

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

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    The post Why Do Administrative Teams Have So Much Drama? appeared first on Office Dynamics.

     
  • feedwordpress 17:00:13 on 2017/04/10 Permalink
    Tags: , , Conflict Resolution,   

    Time For Administrative Professionals To Stay Vigilant! 

    training_for_administrative_professionals

    What if you had Donald Trump as a boss?

    Even if you are a Trump supporter, you cannot deny that our new President ran his entire campaign exhibiting Class A, typecast bully behavior.

    This may lead one to ask: Is this the new paradigm of acceptable behavior in the workplace today?

    From his constant barrage of insults and attacks on his opponents (and anyone else in his wake) on through his disrespectful and unapologetic attitude (both alleged and documented) toward women and minorities, Trump ran true to form to a bully personification. The message was clear: If you don’t agree with me – you’re not only wrong, you’re history!

    Even though one could claim this was “campaign mode” based on his Celebrity Apprentice playbook, he was still applying for top employer in the free world. Do bosses now have a new role model?

    In a word, NO! We have made great strides in combatting harassing behavior in the working environment. Today, if an employee (at any level of responsibility) exhibited such disrespectful conduct, the gears would be set in motion for that individual to be corrected, disciplined and maybe even fired. And, if it was a CEO who owned the business, the situation still could escalate into a hostile and costly environment.

    Employees can take heart. We have safeguards in place today and they will not be revoked (not even by an executive order). We have an established anti-harassment law with teeth in it, specific policies and guidelines in place, along with ongoing awareness training and, most importantly, swift consequences for poor behavior. Corporate America has embraced the harassment-free workplace and is not reversing its position.

    COSTS TO MANAGEMENT
    One of the reasons Corporate America is taking the respectful working environment seriously is the high cost of harassment of any kind. Unchecked, the effects are: increased stress, lower self-esteem and poor productivity among the abused, which in turn damage any organization’s effectiveness, stability and profitability. The costs rise incrementally when victims fight back because the employer allowed the situation to exist or persist.

    Harassing behaviors tend to be combinations of the following: sexual harassment verbal harassment, physical harassment and emotional harassment (the latter often referred to as “bullying below the radar”). Some behaviors can be argued as legally actionable and some cannot. However, harassment of any kind is illegal if it is so frequent or severe that it creates a hostile or offensive work environment. Then, you may quickly go down the rabbit hole of legal action.

    Regardless, if any such behavior dominates an environment, fresh ideas are eliminated and employees are reduced to “yes people” who keep their heads down and their mouths shut. This may work in the short run – but not the long run (think Wells Fargo).

    If bullying behavior is tolerated, the company is damaged from the inside out by chewing up its people. Add to that, if employees have not already headed for the exits, there is what I call the “I quit but I forgot to tell you” syndrome: employees show up for work physically but check out mentally and emotionally – further draining a company’s progress.

    EMPLOYEE RESPONSIBILITY
    It’s a fact of business life that employees will never have the same power that their bosses have. But, this does not mean they don’t have any power.

    No professional can operate with blinders on. If you encounter or witness bully behavior you have a responsibility to follow your company’s procedures regarding a harassment complaint.

    What you do not get to do is look the other way and/or (even worse) suffer your own circumstances in silence, remember the frightening words of the German philosopher Johann Wolfgang von Goethe, “You become what you tolerate!”

    Unfortunately, there will always be huffing and puffing bosses and, also, ethically impaired peers who actually believe their browbeating intimidation tactics achieve legitimate business objectives. But, organizations today are working hard to keep their employees safe and avoid the costly “hostile working environment.”

    This does not mean, however, that we should not remain focused and vigilant in our efforts to maintain such an ethical environment. Organizations today are ramping up their ethics training (both on-line and in-house), establishing Ethics Departments and/or Ethics Point Persons and proactively emphasizing their Codes of Ethics/Conduct, Mission Statements and policies – benefiting us all. Most importantly, they are recognizing employees need (and deserve) a blueprint on how they are expected to behave at their particular workplace.

    How President Trump treats his own employees is an unknown to us, and how he will choose to govern as our president will unfold in the time ahead. Hopefully, he does not parody his campaign bully behavior. But, what IS known is – he does NOT get to redefine and redesign what is and what is not considered acceptable behavior in the workplace today.

    This is my challenge to all admin professionals for 2017 Admin Professionals Week: Now is the time to dial up your professional selves. We all have a responsibility to maintain an ethical and harassment-free working environment –which we can only achieve by respecting those around us – at any level of responsibility.

    This is not the “politically correct” thing to do. It’s just the right thing to do.


    Nan_DeMarsAbout the author: Nan DeMars CAP is an internationally-recognized speaker, trainer and author on the topic of Workplace Ethics. Her latest book is: You’ve GOT To Be Kidding! How to Keep Your Job and Your Integrity! (John Wiley Publishing). Contact Nan at 952-835-1148 or www.office-ethics.com

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

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    The post Time For Administrative Professionals To Stay Vigilant! appeared first on Office Dynamics.

     
  • feedwordpress 17:00:14 on 2017/04/03 Permalink
    Tags: , , , , , , , Conflict Resolution, , , , , , , , , , , , , , ,   

    Joan’s Greatest Administrative Secrets Revealed! 

    Joan_BurgeWelcome to April. Wow, where is the time going?

    April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April. One of the major ways we do that is to host our annual blog-a-thon whereby we post a blog every work day in the month of April. Aside from my blogs, we have several guest bloggers providing amazing information!

    To kick off the celebration, I hosted a webinar yesterday for 5,000+ assistants worldwide whereby I revealed my secrets to success in the profession. I had 29 secrets! I would like to share just a few of them with you. If you would like to hear all of them, you can watch the replay of the live event.

    1. I didn’t always play by the rules. That doesn’t mean I did things that were unethical or illegal. I liked breaking the status quo (and I still love doing that today.) Look at work and situations in a different light. Keep your eyes open for processes that need to be changed or new processes that need to be implemented. Shake things up! One way to stand out is to shake things up in a good way.

    2. Inserted myself into my executive’s world. I didn’t wait for my executives to invite me into their world. When I was an assistant, I would take home the trade journals and periodicals my executive read so I could understand his world and understand the language. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use.

    3. Set healthy boundaries. It is really important to set healthy boundaries in the workplace. If someone is doing something or saying something that is unacceptable to you, then you need to speak up in a professional and assertive manner.

    4. Thirst for knowledge. For some reason, I have always embraced a growth mindset. Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I did not go to college by choice and it did not stop me from being successful in my work because I am a sponge.

    I have identified 3 levels of learning.

    1. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you.
    2. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. When I was new in the profession, I looked to the senior assistants. I watched everything they did and how they acted (good and bad).
    3. Outside of my profession (Master)—this is where you really gain an advantage over others. You have to step outside your narrow world and learn from subject matter experts. There are millions of them! Some of my favorite people are Daren Hardy, Brian Tracy, Tony Robbins, and Simon Sinek.

    With my thirst for knowledge, I was willing to invest in myself. Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. As Brian Tracy says, “Investing in yourself is the best investment you will ever make.” I agree 100%. When you invest in yourself, you will take what you learn with you the rest of your life. And no one can ever take it away from you!

    5. Always took my administrative career seriously from early on and saw it as a profession. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! These are the people who run the lives of top executives. These are the individuals who put up with all the stuff every day, put themselves second and third on the list, manage a multitude of responsibilities, make their executives look good, and are confidantes. They should be treated with courtesy and respect.

    If you are an assistant reading this, I hope you have a fabulous month! Please sign up for the Blog-a-thon by subscribing to the blog in the upper right corner and you will automatically receive the daily post in your inbox. Comment on the blogs and share them so you can be entered to win prizes all month long.

    If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. And remember to not ask your assistant to order her own flowers; which by the way, assistants don’t just want flowers and lunches. They want a long-lasting gift. If you are looking for ideas, go to the Office Dynamics Success Store.

    Happy April everyone!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    The post Joan’s Greatest Administrative Secrets Revealed! appeared first on Office Dynamics.

     
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