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In 2020, assistants faced an array of challenges in the workplace and the future has already shown to be just as challenging. Your ability to thrive and navigate through the uncertainties thrown your way will require a particular skill set – timeless skills. As companies reshift their goals this year, and executives are faced with …
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In 2020, assistants faced an array of challenges in the workplace. This year has already shown to be just as challenging. Your ability to thrive and navigate through the uncertainties thrown your way will require a particular skill set – timeless skills. As companies reshift their goals this year and executives are faced with pressure …
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Working with people has its pros and cons. When you work with others you are able to bounce around ideas, collaborate, get feedback, and share knowledge. However, when you work with difficult people, you may experience resistance. In the past, we’ve touched on how to deal with difficult people but let’s face it, dealing with…
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A natural reaction to change is fear of the unknown. Many assistants would much rather stay in their comfort zones where they feel safe and secure. However, change is a must if we want to grow in our careers, in our relationships, and as a person. While the thought of it may seem challenging, change…
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I
have grown to love speaking on and teaching assistants about emotional
intelligence. This definitely is a skill every assistant needs to know. This is
a skill you can use every single day!
In
our World Class Assistant course, we cover this topic and participants work on
real work world case studies. They are scenarios that assistants can relate to.
I reference Daniel Goleman for my classes and want to share this with you.
Please quickly evaluate your level of emotional intelligence in each of the
four dimensions.
Daniel
Goleman, author of Working with Emotional Intelligence says, “Emotional
intelligence is the ability to sense, understand, and effectively apply the
power and acumen of emotions as a source of human energy, information,
connection, and influence.
Daniel also says:
False:
The common view is that emotions are things that happen to us.
Emotions don’t belong in business.
True:
Emotions are an inner source of energy, influence, and information.
They are inherently neither good nor bad. It is what we do with emotions that make the difference.
The 4 Dimensions:
#1: Self-Awareness (I know me.)
Recognize how your feelings affect your performance.
You are open to candid feedback.
#2: Self-Management (I manage me.)
Self-control.
Admit mistakes.
#3: Social Awareness (I try to know you.0
Pay attention to emotional cues.
Adapt communication style to compliment others.
#4: Relationship Management (I attempt to facilitate situations for a positive outcome.0
Step forward as needed, regardless of your position.
Model the change you expect from others.
One of our top trainers, Julie Reed, has been teaching several of our World Class Assistant™ certification/designation courses. When I asked Julie, what were her favorite lessons from emotional intelligence, she shared the following:
I manage me.
I am in charge of my attitude.
I choose to not react.
I am resilient; I practice positive self-esteem, and I chose to ignore the haters.
I am
confident in my skills and aware of my weaknesses.
I stay true
to my North Star.
I manage me – I hold myself accountable and, I mitigate risks to my reputation and build my credibility equity. This, in turn, has gotten me invited to the table, as an active participant, confidant, and leader.
Which
dimensions of emotional intelligence do you need to work on? Why not start
today?
Joan
Burge
What it means to be a World
Class Assistant™:
You’re a career-minded administrative professional looking to build powerful
partnerships with your executive(s) and organization.
You’re a power player who wants to reap more rewards from your efforts
– and you’re not afraid to do what it takes to get there.
You’re committed to the administrative profession as well as your
career growth and you’re eager to demonstrate this.
You’re a high-performing individual who wants to succeed both in your
professional and personal life.
You’re ready to have the kind of breakthrough experience that takes you
off the sidelines and puts you right in the middle of the game.
