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  • feedwordpress 09:00:16 on 2018/12/03 Permalink
    Tags: , communication, , , , , ,   

    How to Answer the Dreaded “Got a Minute? 


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    How many times a day do you think a leader is asked, “Got a minute?”

    The answer is often—more often than you’d think.

    When you have work to be done and goals to be met and tasks to finish, it’s easy to view a steady stream of people asking “Got a minute?” as intrusive and unwelcome. Any interruption can throw you off task and cause you to lose momentum, and after several of them resentment can set in.

    On the other hand, it’s important for leaders to be available and accessible. So what can you do?

    Is it possible to meet the needs of your team and respect your own time and workload. Yes, here’s how:

    Say yes. This is the first principle and the most important. People come to see you because they need your support, and as a leader you need to be there for your people. People come first.

    Manage your reaction. Part of being a leader is learning to have patience and being available even when you’re yelling “Noooooooooo!” on the inside. Make sure your reaction is an inviting and welcoming one. Manage your emotions and take care of people who need you.

    Establish a system. A good system—one that everyone understands and follows— allows you to attend to people and still have uninterrupted time every day. The best systems give you and other leaders the perfect balance between discipline and freedom. Consider having your top-tier people come in an hour earlier than the rest of the team so you have a built-in time to confer, and empower them to deal with as much as possible on their own. Another option is to set daily open-door hours, with access at other times limited to emergencies.

    Don’t make excuses. Everyone is busy, so don’t let your time crunch be an excuse. Find the time for your people and let them know they matter. Excuses are tools for incompetent leaders.

    Treat time as a precious resource. Remember that the way you use time serves as a model for your entire team. Let them see you organize your time efficiently and in alignment with your priorities. Show them how to make time to be accessible. And remember to respect their time as well, by not asking them to waste it on do-nothing meetings and busywork administrative tasks.

    Show that access is a privilege. When someone needs you, let them know they have your full attention. At the same time, help them understand that there will be times when someone else has that same full attention, and that your ability to focus helps you maintain a standard of excellence that benefits the entire team. When they understand this, they’ll be less likely to take access to your time for granted.

    Lead from within:  “Got a minute?” It may be one of the most dreaded questions a leader can be asked, but you have to be prepared to answer it correctly.

     


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: IstockPhoto

    The post How to Answer the Dreaded “Got a Minute? appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:55 on 2018/11/19 Permalink
    Tags: , communication, , , , , , ,   

    How to Increase Your Influence Using 5 Simple Words 


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    Words have the power to build people up, hold people back, and break people down. The words you speak as a leader are especially influential, with the ability to empower or disempower others.

    Of all the words you can say, five are especially meaningful in terms of influence:

    How can I help you?

    With those five words you communicate some important principles. Offering to help positions you as a servant leader, and asking how you can help shows respect and gives the other person ownership of their own future. The simple question “How can I help?” is at the core of the most influential things leaders do:

    Leading by example. Stand beside those who are working hard and work as hard as they do to demonstrate to them your commitment and determination. Show them by example what it means to invest in yourself so they can follow your lead.

    Showing respect. Give those around you the respect they deserve. Self-respect may guide your morals, but the respect for others should guide your behavior. Respect everyone you meet, whether they’re your superiors, your peers or your subordinates.

    Spending time. The biggest investment you can make in your people is your time. Spending quality time with people will affect their job performance directly and spreads your influence. Spend time connecting with people as often as you can. Talk to them about topics that aren’t related to work and show genuine interest in them as a person. You’ll be surprised at the difference it makes.

    Fostering mentorship. If you really want to help those around you, mentor them in ways that help them feel empowered. Don’t tell them what to do but stand beside them as a support system. Make sure they know you’re available if they need your counsel. Promote them when they deserve it and praise them when they earn it. Put their best interest ahead of yours.

    Making resources accessible. Give people the tools they need by ensuring that resources and materials are available to everyone. Nothing is more demoralizing than setting out on a job with enthusiasm only to find that you don’t have everything you need.

    Serving with devotion. Be present when you’re with your people—don’t let anything distract you or get in the way. Listen with the intent to learn, ask questions for clarity, and offer support and direction when they’re needed so those who serve you can perform at their highest level.

    In everything you do, remember the core attitude: How can I help you? These words have the power to influence those around you, creating a circle of positive change that ripples out far beyond your individual reach. That’s the power of influence, and it starts with five simple words.

    Lead from within: To be a truly great leader—one with great influence—you must start from a place of respectful service. Remember that the words you choose contain power, and it’s up to you to choose the type of power you express.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockphotos

    The post How to Increase Your Influence Using 5 Simple Words appeared first on Lolly Daskal.

     
  • feedwordpress 20:43:26 on 2018/10/29 Permalink
    Tags: bison, , communication, Karen, negotiation,   

    Don’t get buffaloed in negotiations: Use bison logic to achieve your ends. 


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    We just returned from vacationing in Wyoming. Hiking, biking, rafting and kayaking through Grand Teton mountains and Yellowstone Park. What a great trip!

    Everywhere you go, you see bison, also known as buffalo. Like cows here at home, they calmly graze in the meadows, occasionally looking your way. Typically, if you don’t bother them, they won’t bother you. Only in Wyoming, these 2000-pound animals occasionally come down from the hills and out of the meadows to stroll along the side of the road alongside the traffic.

    On this particular day, our tour group was on bicycles, single file in a bike lane on a busy road. As we round the corner, we see them in front of us, less than 100 yards away. Not sure what to do, we quickly put on the brakes. Little by little, traffic on both sides of the road also comes to a standstill. Not knowing how these giant animals will react, you can’t exactly drive around them.

    As our guide pulled up, I asked, why do they do this, to which he answered because they can. What are you going to do, he joked, negotiate with them?

    I thought about it for a minute and answered yes because everything is a negotiation. That doesn’t mean acting foolishly. Like a chess game, it means paying attention, being patient and carefully calculating your next move.

    Let me tell you what I learned about negotiating with bison and how you can apply the same protocols in your life.

    1. Give them space

    Bison Protocol: Be patient and wait for them to cross the road or move ahead. Don’t beep your horn or try to pass them as you might agitate or scare them.

    People Protocol: When you are faced with an uncomfortable situation, it’s also important to be patient. That means being comfortable with the silence. Communicating, like negotiating is not always about talking.

    2. Don’t underestimate your opponent

    Bison Protocol: A bison, despite its enormous size, can run up to 35 mph if it feels like chasing you. It’s estimated the average human jogs at approximately 8 mph. So, it’s not likely you can outrun a bison. If he catches you, the outcome won’t be pretty.

    Earlier this year, a man was caught on video being chased by a bison after getting out of his car and taunting the animal as it walked on the side of the road in Yellowstone National park. The man is seen continually teasing the animal until it charged at him. He stopped, and the bison walked away. In July, a woman wasn’t so lucky. She was gored by a bison after she got too close.

    People Protocol: Think about the consequences of your words and actions in advance. This will prevent you from acting impulsively or saying whatever comes to mind at the moment. Even a few seconds of thoughtful preparation can help you gain greater control over the conversation.

    3. Provide value

    Bison Protocol: Writer Ayn Rand said, “a creative man is motivated by the desire to achieve, not by the desire to beat others.” When we put others first, outcomes are often different. Last year, tourists saw a baby bison and thought it was cold, so they picked it up and put it in the car. Unfortunately, when mommy came back, she wanted nothing to do with her baby and left it alone. Park rangers had to euthanize the animal because it would not have survived on its own.

    People Protocol: In business, the key to success is the value you provide for others. The people who put the bison in the car may have genuinely been trying to help. Unfortunately, they failed to anticipate reactions, responses and objections. When we do that in business, we are no longer seen as trusted advisors who have the best interest of others at heart.

    What’s interesting about the American bison is that they were almost hunted to extinction at the end of the 19th century. Earlier, in the 16th century, tens of millions of buffalo grazed in North America. Because they roam in herds, when one bison is killed, the other bison gather around it, making them easy targets. Public preservation efforts ultimately brought them back, but even today, the United States wild bison population is less than one percent of what it was in pre-colonial times.

    Yet, they are survivors. Their resilience and ability to overcome adversity is a great lesson for all of us.

    Lesson 1: The bison had a strong support network of people who wanted to save them. People also need to create strong networks to thrive.

    Lesson 2: Despite frigid winter temperatures, biting winds and land blanketed in snow, bison find alternative ways to survive. They move to lower elevations, grow a woolly undercoat and eat different vegetation. While most of us don’t have to survive such harsh elements, developing coping skills in different areas of our lives can help us overcome adversity.

    Lesson 3: Today, public and private groups actively help identify opportunities and create places where bison can safely thrive in large herds. Continually identifying new opportunities, educating ourselves and seeking solutions to challenges will help us flourish in our own environments.

    Even though I kept my distance, I learned a lot from the bison I saw. Their physical endurance, coping skills and ability to adapt through the centuries was truly inspiring and reminded me that anything is possible.

     
  • feedwordpress 08:00:23 on 2018/10/16 Permalink
    Tags: , communication, , , , , Speak, ,   

    How to Speak Like A Successful Leader 


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    Every successful leader has their own way of communicating. The best have a powerful way of speaking, —they’ve learned how to make sure their words have positive impact.

    A leadership communication is important because the things you say can have a ripple effect throughout  your entire organization and even beyond.

    Every leader needs to find and become fluent in a set of expressions that make people feel they matter and communicate belief in them. It’s a little bit different for everyone, but here are some examples:

    “We” instead of “you” and “I.” Inclusive pronouns—“we” instead of “you” and “I”—empower others and communicate the importance of the team. They also emphasize equality and help bridge any distance between team members and leadership.

    “What do you think?” instead of “This is what I’m thinking.”  It’s easy to tell people what to do, but it’s an indirect way of saying you don’t have confidence in their judgment. Instead, let them know their ideas matter and that you believe them enough to help them stretch.

     “I believe in you” instead of “Prove yourself.” Asking someone to prove themselves can come only from a place of distrust. When you instead express your belief in someone, you give them a chance to really prove what they’re capable of.

     “Why not?” instead of “I don’t think so.” You never want to be the kind of leader who short-circuits a great idea or a new way of thinking. Work to stay open and agile enough to try new things and get new results. Don’t communicate a preference for doing the same old thing just because it gets you by.

     “We can” instead of “we can’t.” Any positive message is always better than a negative. When you stay positive and work hard you can make it happen, but saying you can’t do something tends to be a self-fulfilling prophecy.

     “Let’s give it a try” instead of “It will never work.” It’s important to give your people hope and to let them know you are willing to try something new. Trying and failing is a big part of every success story, and when you support bold choices you’re letting people know it’s OK to risk failure.

     “You can count on me” instead of “It’s not my responsibility.” If they can’t count on you as a leader, your people will never respect you. Own your responsibility and your role as part of the team. It’s that simple and that profound and that important.

     “Thank you” and “great job” instead of “OK.” When you thank people and acknowledge their efforts, even for something mundane, you are letting them know their work is noticed and appreciated. Few things make a person feel better or inspire them more.

    Lead from within: Learn to speak like a powerful leader and be careful with your words, because they are the difference between your success and failure.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: IstockPhoto

    The post How to Speak Like A Successful Leader appeared first on Lolly Daskal.

     
  • feedwordpress 08:00:27 on 2018/09/24 Permalink
    Tags: , communication, Disagreement, , , , ,   

    How to Disagree with Your Boss—And Still Have a Good Relationship 


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    How many times in your career have you totally and wholeheartedly disagreed with your boss? It’s a tricky situation. You don’t want to hurt the relationship, but you want to do right by the company, client or customer, and you’re compelled to say something.

    So what’s the right approach? Here are some proven strategies I share with my coaching clients on how to disagree respectfully—and, in particular, how to disagree respectfully with someone who’s above you on the org chart.

    Gather feedback. Before you approach your boss, get feedback from someone you trust about your idea and how you can be more persuasive. Encourage them to poke holes in your theory and ask questions like . . . well, like a boss.

    Seek out expert opinions. Make sure you have advance contact with a subject-matter expert—someone recognized within your company or network for their knowledge of the topic. They’ll be able to provide you with a point of view you might not have thought of on your own.

    Rehearse your ideas. Practice your pitch with a few people you trust. If you you can’t get them to see your point of view, either try a different approach or consider hanging it up for a while.

    Be mindful. Once you’re ready to approach your boss, it’s important to be mindful. If the issue is something you feel strongly about, ask yourself whether it’s worth a fight if it comes to that. Remember, if you make everything combative you won’t have much to draw on when something truly important comes along. Make sure your opinions hold together logically; a clear-headed argument  is almost always better than a passionate one.

    Leave emotion out of it. Pull together data, charts, spreadsheets and any other hard evidence you can to support your point of view. Stick to the facts and don’t make it emotional.

    Listen to learn. Make it a point to listen to your boss, which is only respectful after your boss has listened to you. Most situations have something to teach everyone involved—maybe it will be you, maybe your boss, maybe both. In any case, you want to come across as someone who isn’t afraid to speak their mind but who’s driven by commitment to the organization.

    Evaluate to review.  When it’s all over, review and evaluate how well things went. Ask yourself how your role in these conversations has grown through the years. And if it didn’t go well, ask yourself what can you do better next time.

    Lead from within: Disagreeing with someone is not a bad thing. It’s how you disagree with that person, especially when it’s your boss, that matters.

    standards for hard work and integrity.

    Leadership may be hard to define and good leadership even harder, but if you can get people to follow you to the ends of the earth, rest assured—you are a great leader.

    Lead from within: Before you become a leader success is all about growing yourself; after, it’s all about growing others.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: Getty Images

    The post How to Disagree with Your Boss—And Still Have a Good Relationship appeared first on Lolly Daskal.

     
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