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  • feedwordpress 12:54:22 on 2020/01/08 Permalink
    Tags: communication, ,   

    Quick Tip #95:How to Edit Yourself 


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    We always tell communicators ‘less is more’. Learn how to edit yourself so people listen when you talk. Simply put, it’s about simplicity!

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  • feedwordpress 09:00:37 on 2020/01/07 Permalink
    Tags: , , communication, , , , , , , , ,   

    How Do the Best Leaders Avoid Miscommunication 


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    Being able to communicate effectively is perhaps the most important of all leadership skills. It is what enables us to pass information to other people and to understand what is being said to us, the foundation of productivity and strong relationships.

    It was Dale Carnegie who stated, in How to Win Friends and Influence People, that 90 percent of all management problems are caused by miscommunication. Here are some of the ways the best leaders avoid miscommunication:

    They listen to understand. People want to know they’re being heard. The best leaders take care to really listen to what the other person is saying instead of thinking about their own response. They are constantly asking for clarification to avoid misunderstandings. Taking the trouble to build understanding lets the person you’re speaking with know that you’re taking them seriously.

    They think before they speak. The best leaders are good at pausing before they speak instead of saying the first thing that comes to mind. They take a moment to think things through, paying close attention to what they say and how they say it. If you adopt only one habit to improve your communication skills, this is the one to choose.

    They know their audience: To communicate effectively, it is important to first know who it is you’re speaking to. The best leaders understand that each listener is different—whether it’s an individual or a group—and make sure to consider their background, expectations and cultural norms before they speak. Even difficult messages are better received when they’re delivered in a way that’s focused on the recipient.

    They treat everyone equally. The best leaders never talk down to anyone but treat everyone with the same respect. No one will want to hear from you if you seem to be holding yourself above them, but communication opens up when you treat everyone as equals.

    They manage their tone. Communication is far more difficult if you let your emotions go unchecked. The best leaders know how to manage their emotions in times of anger, sorrow, fear and joy. They may express emotion in their words and nonverbally, but they do so appropriately, maintaining a tone of confidence and calmness.

    They’re attentive. Much of the power of communication lies not with what we say but with how we say it. The best leaders adopt the practice of listening more than they speak, and they’re attentive to the person who is in front of them. Your full presence is among the most important gifts you can give. And the more attuned you are to what others are saying, the more precise you can be in your response.

    They maintain a positive attitude. The best leaders make a concerted effort to always have a positive attitude. When you communicate with positivity, people will generally respond in the same way. Whatever you send out as a leader is usually returned to you, so own the power of contagious positivity.

    Communicating effectively is a skill you can practice and develop once you’ve learned the basic techniques. If you want to be your best as a leader, learn to be your best as a communicator.

    Lead from within: The best leaders grow by constantly practicing their communication skills, because communication make us who we are.

     


    #1 N A T I O N A L   B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: istockphoto

    The post How Do the Best Leaders Avoid Miscommunication appeared first on Lolly Daskal.

     
  • feedwordpress 12:03:37 on 2019/12/30 Permalink
    Tags: , communication, ,   

    MAYBE IT’S ME: Communication is a two-way street 


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    Maybe it’s me.

    I called my provider to order a new phone for my son. They asked what color he wanted. I said black. The customer service representative said “we also have orange, blue, green, yellow and red.” I said, I’d like black.

    He said we’re running a special. You can get a free phone if you install another line. I said no thank you, we have enough lines.

    He said, “But this is a really good deal, you’ll get another phone too.” I said, no thank you, I don’t need another phone.

    He said, “Would you like to save some money?” I said, sure, but not at this time. I just want to purchase the phone.

    He said he could save me some bucks if I installed their streaming video service. I said I wasn’t interested. I only wanted a phone, black please.

    He went on to explain the features of the much-improved Direct TV service and even as I repeatedly said no thank you, he kept talking, letting me know he could have installers out at my house as early as tomorrow. I said, I just want the phone.

    He asked, what color? Again, I said black. I only want one phone. Black. No additional lines and no other services.

    Maybe he wasn’t fully listening. Maybe he struggled to comprehend. Maybe he was instructed to upsell. Maybe I wasn’t being as clear as I could be, so I tried not to get irritated at him.

    Then as he was processing my order, he said, can I have a number to call you back? Why, I asked. I’m having a problem and have to reboot the system.

    When he did call me back, we had to start over because his computer lost my information. Fortunately, he remembered the color I wanted was black.

    I read an article that proclaimed good customer service is about being judged by what you do, not what you say. The writer believed if you give something away for free or throw in an extra, you’ll score points with the customer.

    Wouldn’t it be great if it was that simple? It’s not. True, people appreciate extras and freebies. The phone guy waived activation and shipping fees which I greatly appreciated. However, I believe the root of good customer service is good communication skills.

    RULE #1 LISTEN BEFORE SPEAKING

    There are few things more exasperating than telling someone what you want and then have to repeat it because they weren’t listening. Even if you’re trying to ‘sell’, listen first, talk later. Don’t interrupt.

    RULE #2 REPEAT TO REVIEW

    To show you are really listening, paraphrase or repeat what the customer has said. As an example, the representative could have said, Ms. Friedman, I understand you would like a black phone. Can I interest you in additional cost saving services? I still would have declined, but I would know he heard me.

    RULE #3 ASK IT DIFFERENTLY

    If the customer tells you no thank you, respect that. Instead of asking the same question again, ask it differently. My customer service rep might have said, yes, black is a popular color. Are you familiar with our new line of colors?

    This morning, I called my car dealer to speak to the general manager. I told her I knew Jerry wasn’t in which is why I’d like to be connected to his voicemail. She said, “Jerry isn’t in yet.” I said I know, which is why I’d like to leave him a voicemail. She said, “do you want me to connect you to his voicemail?” I said yes. She said, okay, but he’s not in yet.

    Maybe it’s me.

    Or maybe her morning coffee hadn’t kicked in. Whether speaking by phone or face-to-face, failure to effectively communicate can rob you and your company of opportunities.

    Recently I called my bank to dispute a charge. The local branch referred me to the corporate offices. They said no one was available to help me so someone would call me back. Two days later, I received an email from a customer relations manager saying he tried but had not been able to reach me by phone.

    However, there were no voicemails, no texts and no record of him calling on any of our phone lines. I e-mailed him back, no response. I called and reached his supervisor, who apologized and said he’d get back to me. He never did.

    Putting poor customer service aside, this bank is missing huge opportunities to turn negatives to positives. Even if the rep was reprimanded, his supervisor should have followed up with me. While the bank has thousands of employees who may be caring customer centric people, to the customer, both the representative and his supervisor became the face of the company. The failure of these people to show concern can reflect on the entire company.

    It only takes one negative encounter with one person to spread like wildfire. She tells her family, friends and colleagues what happened. They tell people they know. If she posts on social media, no telling how many will see it. Not only do you have a potential PR crisis, but you risk losing prospects, customers and revenue.

    Communication works two ways. It can promote great reputations or spread bad ones.

    So, whether ordering a phone, trying to leave a voicemail or dispute a charge, remember communication is a two-way street. It requires a speaker and a listener. Either one can be misunderstood.

    Sometimes you are at fault. Other times, even if we hate to admit it, maybe it’s me.

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  • feedwordpress 09:00:48 on 2019/12/03 Permalink
    Tags: , , communication, Get Noticed, , , , , , ,   

    How to Get Noticed by Leadership (Without Sucking Up) 


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    If you’re like most workers, you’d like for your contributions and abilities to be more visible to leadership. But how do you get noticed without coming off as arrogant or attention-seeking?

    It’s easy for even great employees within an organization to be overlooked or undervalued. Fortunately, there are positive ways to put yourself in a position to be noticed by leadership without sucking up. Here are seven tired and true strategies for moving yourself closer to the spotlight.

    Go the extra mile. Most people will only do what they are hired to do without reaching beyond their scope of work, content with what’s good enough. But those who can walk the extra mile, who are willing to go beyond their job description and add value wherever they can, will be noticed. It’s never crowded at the end of the extra mile.

    Invest in yourself. It’s great when your company will invest in your development and growth, but what if there’s no funding or time off for professional development? You can sulk about it, or you can do something. There are plenty of ways to develop your own potential. One simple daily habit will take you far: keep up with the trends and developments in your field and send your boss links or articles that might be beneficial. This shows not only interest but also wisdom and commitment.

    Concentrate on results. Many people are so busy talking about problems that they hardly ever have time to focus on results. One of the quickest ways to make a noticeable impression is to simply deliver consistently on results. When you do, you demonstrate your value through your actions.

    Know expectations so you can exceed them. Most of us never take the time to talk with leadership about what success looks like in the role we have. Once you have that picture, you have a clear path and direction—which in turn make it that much easier to exceed expectations.

    Share your accomplishments. Work hard, put in the effort, and when you achieve success, don’t be shy about sharing your accomplishments. Leadership doesn’t always have the bandwidth to proactively check in and know everything that is happening, so communicating your accomplishments is important. If possible, meet regularly to update your leader one on one—and be sure you include a list of wins.

    Get a seat at the table: Take advantage of every opportunity to sit at the table with leadership, and create new opportunities when you can. Spending time with your superiors in a setting where they can connect with you and your work is a big step in being recognized.

    Contribute in meaningful ways. Think of ways you can contribute—not only to the organization’s work but also to its culture, and seek out leadership to discuss your ideas. Communicate clearly and concisely why you think your initiative is important and ask for support to make it successful. Not only will you be noticed in a good light, but if things go well you’ll have help in implementing your personal goals.

    Lead from within: There are many ways to be noticed by leadership; concentrate on doing the right things in front of the right people.

     


    #1  N A T I O N A L   B E S T S E L L E R

    The Leadership Gap: What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post How to Get Noticed by Leadership (Without Sucking Up) appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:11 on 2019/11/28 Permalink
    Tags: , communication, , , , , , ,   

    14 Things Smart Leaders Do to Boost Their Own Confidence  


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    Even if luck played a role, top leaders are where they are because of their skills, determination and confidence. But self-confidence is something that many people—including leaders—sometimes struggle with. To help you when your own confidence starts to falter, here are 14 ways you can banish self-doubt:

    Practice it until you get it. Make building your confidence into a habit and practice it daily or even hourly. Don’t wait to think about it till you’re feeling vulnerable. The more your inner confidence becomes a habit and a practical skill, the more secure you can be knowing it’s there when you need it.

    Establish realistic self-awareness. Knowing your leadership strengths will give you confidence, and facing up to the places where you need more development will help you determine what you need to focus on to get better at what you do.

    Make the most of your mistakes, then ignore them. Mistakes are for learning, and only those who have ceased to develop never take a wrong step. Treat mistakes as a source of information and an opportunity for learning.

    Limit self-blame. Kicking yourself for past inadequacies gives fuel to self-doubt, so be encouraging with yourself as you would with someone on your team. Blaming yourself is a waste of time that could be spent moving forward with the intention of doing better with each new experience.

    Pick a role model. Choose a leader you admire. What qualities do they possess? Which of those qualities do you already have, and which do you need to develop?

    Celebrate wins. We’re often so busy getting things done that we hardly take the time to acknowledge our wins. Celebrating accomplishments is a great way to boost your confidence.

    Align your mind and body. Pay attention to your body language and your thoughts so they can be aligned and not in conflict.

    Own your strengths as well as your weaknesses. So many of us are so busy owning our weakness that we forget to own our strengths—the parts of us that are capable and competent to feel confident about what we do and who we are.

    Stretch yourself. Try something outside the scope of what you’ve done before. Stretch your boundaries, go outside your comfort zone. From discomfort comes growth.

    Be kind to yourself. Being kind to yourself is an important skill in building a leadership strategy. Issues with self-confidence are often rooted in a bad habit of punishing yourself and withholding rewards. Learn to treat yourself with kindness and your confidence will grow.

    Don’t give in to self-doubt. If you’re in a position of leadership, that’s not an accident. Know that you have what it takes to lead well and that others believe in you.

    Give yourself credit. A leader is all about making other feel inspired and motivated—but who gives the leader credit and inspiration? If necessary, give it to yourself.

    Upgrade your network. A better group of people in your network helps your leadership and builds your confidence as you connect with people who can help you develop.

    Help others be more successful. Leadership confidence isn’t just about building your own track record of successes. The essence of leadership is helping others around you become more successful. And when you do, you also help yourself.

    Lead from within: Confidence is the key ingredient of smart leadership, but it must be cultivated and development if it doesn’t exist.

     


    #1 N A T I O N A L B E S T S E L L E R

    The Leadership Gap: What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post 14 Things Smart Leaders Do to Boost Their Own Confidence  appeared first on Lolly Daskal.

     
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