Tagged: communication Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 09:00:09 on 2018/12/12 Permalink
    Tags: , , communication, , , , Performance Reviews,   

    Why You Should Ditch Your Performance Reviews 

    Every year, more and more organizations are ditching annual performance reviews. If your company is still holding on to this outdated practice, maybe this should be the year you let it go.

    Think back over the process for annual reviews and how much time and effort they take—preparing the reviews, discussing them, writing them up, sending them through approvals. It’s a huge chore, a big commitment of time that you (or someone else) can’t devote to the things you’re supposed to be accomplishing.

    The biggest problem with annual performance reviews,however, isn’t that they’re time-consuming. It’s that they’re done once a year,so important feedback occurs at a single point in the year instead of being given along the way. It’s a system that doesn’t allow people to improve in real time, making it frustrating for everyone involved.

    A better alternative is a frequent check-in,held monthly or weekly or at the end of each project, or on whatever time table works for your people, in which the employee answers six questions:

    What are your short- and long-term goals? Leaders should be aware of their people’s goals so there are no hiccups or surprises for anyone. Asking people to outline their goals for the immediate future and for the long run keeps you informed and—just as important—it keeps them focused.

    Are you satisfied with your role and responsibilities? There are always expectations of what needs to happen, and people can situate themselves for success if they know how their performance aligns with the company’s objectives, goals and purpose. Regular check-ins allow you to assess performance and provide support and guidance when they’re needed—not when the calendar says it’s time.

    What challenges are you facing? The quickest way to overcome a challenge is to treat it not as something to avoid or shy away from but to truly take it on and work through it. When people are facing particularly challenging times, a weekly or monthly check-in it will help you connect them with coaching and guidance, giving them a chance to think of the issues in a new way and keep things moving forward.  

    What can be improved or fixed? Encourage people to speak up on process issues, whether they’re simple or complex. When you do, you foster engagement and keep them thinking of ways to make things better. It’s great when people can have a say on how to improve things, not only for themselves but for everyone—and no one is in a better position to see where improvements are needed than the people on the ground.

    How can I support you? People work hard and put in tremendous effort,and knowing their leader cares will inspire them to do even more—not once a year until the good feeling wears off, but weekly and even daily. Listening deeply, taking in everything that’s being said and addressing concerns bring benefits to everyone involved.

    Are you engaged and satisfied? Engagement and satisfaction have an important influence on performance, and regular check-ins provide leaders with a way to assess and evaluate people’s satisfaction. Engagement and satisfaction should be assessed frequently so any issues can be caught early.

    Using frequent check-ins instead of annual performance reviews can provide better communication and constant feedback on an employee’s performance and engagement.

    Regular communication results in mutual understanding, and there’s no telling how much an individual will contribute to the team, the company and their own leadership when they are constantly being supported and guided.

    Lead from Within: Consider doing away with performance reviews and instead work to build a better relationship with those who work hard and put in tremendous effort. The happier your people are, the longer they will stay and the better they will perform.

     


    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now


    Additional Reading you might enjoy:

    Photo Credit: iStock Photo

    The post Why You Should Ditch Your Performance Reviews appeared first on Lolly Daskal.

     
  • feedwordpress 15:59:24 on 2018/12/05 Permalink
    Tags: communication, , , , story   

    Quick Tip #83: Opens and Closes 

    Nailing your opens and closes will help you turn boring talks into brilliant ones. Learn how and why so you can engage listeners and command attention.

     

     
  • feedwordpress 09:00:16 on 2018/12/03 Permalink
    Tags: , communication, , , , , ,   

    How to Answer the Dreaded “Got a Minute? 

    How many times a day do you think a leader is asked, “Got a minute?”

    The answer is often—more often than you’d think.

    When you have work to be done and goals to be met and tasks to finish, it’s easy to view a steady stream of people asking “Got a minute?” as intrusive and unwelcome. Any interruption can throw you off task and cause you to lose momentum, and after several of them resentment can set in.

    On the other hand, it’s important for leaders to be available and accessible. So what can you do?

    Is it possible to meet the needs of your team and respect your own time and workload. Yes, here’s how:

    Say yes. This is the first principle and the most important. People come to see you because they need your support, and as a leader you need to be there for your people. People come first.

    Manage your reaction. Part of being a leader is learning to have patience and being available even when you’re yelling “Noooooooooo!” on the inside. Make sure your reaction is an inviting and welcoming one. Manage your emotions and take care of people who need you.

    Establish a system. A good system—one that everyone understands and follows— allows you to attend to people and still have uninterrupted time every day. The best systems give you and other leaders the perfect balance between discipline and freedom. Consider having your top-tier people come in an hour earlier than the rest of the team so you have a built-in time to confer, and empower them to deal with as much as possible on their own. Another option is to set daily open-door hours, with access at other times limited to emergencies.

    Don’t make excuses. Everyone is busy, so don’t let your time crunch be an excuse. Find the time for your people and let them know they matter. Excuses are tools for incompetent leaders.

    Treat time as a precious resource. Remember that the way you use time serves as a model for your entire team. Let them see you organize your time efficiently and in alignment with your priorities. Show them how to make time to be accessible. And remember to respect their time as well, by not asking them to waste it on do-nothing meetings and busywork administrative tasks.

    Show that access is a privilege. When someone needs you, let them know they have your full attention. At the same time, help them understand that there will be times when someone else has that same full attention, and that your ability to focus helps you maintain a standard of excellence that benefits the entire team. When they understand this, they’ll be less likely to take access to your time for granted.

    Lead from within:  “Got a minute?” It may be one of the most dreaded questions a leader can be asked, but you have to be prepared to answer it correctly.

     


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: IstockPhoto

    The post How to Answer the Dreaded “Got a Minute? appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:55 on 2018/11/19 Permalink
    Tags: , communication, , , , , , ,   

    How to Increase Your Influence Using 5 Simple Words 

     

    Words have the power to build people up, hold people back, and break people down. The words you speak as a leader are especially influential, with the ability to empower or disempower others.

    Of all the words you can say, five are especially meaningful in terms of influence:

    How can I help you?

    With those five words you communicate some important principles. Offering to help positions you as a servant leader, and asking how you can help shows respect and gives the other person ownership of their own future. The simple question “How can I help?” is at the core of the most influential things leaders do:

    Leading by example. Stand beside those who are working hard and work as hard as they do to demonstrate to them your commitment and determination. Show them by example what it means to invest in yourself so they can follow your lead.

    Showing respect. Give those around you the respect they deserve. Self-respect may guide your morals, but the respect for others should guide your behavior. Respect everyone you meet, whether they’re your superiors, your peers or your subordinates.

    Spending time. The biggest investment you can make in your people is your time. Spending quality time with people will affect their job performance directly and spreads your influence. Spend time connecting with people as often as you can. Talk to them about topics that aren’t related to work and show genuine interest in them as a person. You’ll be surprised at the difference it makes.

    Fostering mentorship. If you really want to help those around you, mentor them in ways that help them feel empowered. Don’t tell them what to do but stand beside them as a support system. Make sure they know you’re available if they need your counsel. Promote them when they deserve it and praise them when they earn it. Put their best interest ahead of yours.

    Making resources accessible. Give people the tools they need by ensuring that resources and materials are available to everyone. Nothing is more demoralizing than setting out on a job with enthusiasm only to find that you don’t have everything you need.

    Serving with devotion. Be present when you’re with your people—don’t let anything distract you or get in the way. Listen with the intent to learn, ask questions for clarity, and offer support and direction when they’re needed so those who serve you can perform at their highest level.

    In everything you do, remember the core attitude: How can I help you? These words have the power to influence those around you, creating a circle of positive change that ripples out far beyond your individual reach. That’s the power of influence, and it starts with five simple words.

    Lead from within: To be a truly great leader—one with great influence—you must start from a place of respectful service. Remember that the words you choose contain power, and it’s up to you to choose the type of power you express.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockphotos

    The post How to Increase Your Influence Using 5 Simple Words appeared first on Lolly Daskal.

     
  • feedwordpress 20:43:26 on 2018/10/29 Permalink
    Tags: bison, , communication, Karen, negotiation,   

    Don’t get buffaloed in negotiations: Use bison logic to achieve your ends. 

    We just returned from vacationing in Wyoming. Hiking, biking, rafting and kayaking through Grand Teton mountains and Yellowstone Park. What a great trip!

    Everywhere you go, you see bison, also known as buffalo. Like cows here at home, they calmly graze in the meadows, occasionally looking your way. Typically, if you don’t bother them, they won’t bother you. Only in Wyoming, these 2000-pound animals occasionally come down from the hills and out of the meadows to stroll along the side of the road alongside the traffic.

    On this particular day, our tour group was on bicycles, single file in a bike lane on a busy road. As we round the corner, we see them in front of us, less than 100 yards away. Not sure what to do, we quickly put on the brakes. Little by little, traffic on both sides of the road also comes to a standstill. Not knowing how these giant animals will react, you can’t exactly drive around them.

    As our guide pulled up, I asked, why do they do this, to which he answered because they can. What are you going to do, he joked, negotiate with them?

    I thought about it for a minute and answered yes because everything is a negotiation. That doesn’t mean acting foolishly. Like a chess game, it means paying attention, being patient and carefully calculating your next move.

    Let me tell you what I learned about negotiating with bison and how you can apply the same protocols in your life.

    1. Give them space

    Bison Protocol: Be patient and wait for them to cross the road or move ahead. Don’t beep your horn or try to pass them as you might agitate or scare them.

    People Protocol: When you are faced with an uncomfortable situation, it’s also important to be patient. That means being comfortable with the silence. Communicating, like negotiating is not always about talking.

    2. Don’t underestimate your opponent

    Bison Protocol: A bison, despite its enormous size, can run up to 35 mph if it feels like chasing you. It’s estimated the average human jogs at approximately 8 mph. So, it’s not likely you can outrun a bison. If he catches you, the outcome won’t be pretty.

    Earlier this year, a man was caught on video being chased by a bison after getting out of his car and taunting the animal as it walked on the side of the road in Yellowstone National park. The man is seen continually teasing the animal until it charged at him. He stopped, and the bison walked away. In July, a woman wasn’t so lucky. She was gored by a bison after she got too close.

    People Protocol: Think about the consequences of your words and actions in advance. This will prevent you from acting impulsively or saying whatever comes to mind at the moment. Even a few seconds of thoughtful preparation can help you gain greater control over the conversation.

    3. Provide value

    Bison Protocol: Writer Ayn Rand said, “a creative man is motivated by the desire to achieve, not by the desire to beat others.” When we put others first, outcomes are often different. Last year, tourists saw a baby bison and thought it was cold, so they picked it up and put it in the car. Unfortunately, when mommy came back, she wanted nothing to do with her baby and left it alone. Park rangers had to euthanize the animal because it would not have survived on its own.

    People Protocol: In business, the key to success is the value you provide for others. The people who put the bison in the car may have genuinely been trying to help. Unfortunately, they failed to anticipate reactions, responses and objections. When we do that in business, we are no longer seen as trusted advisors who have the best interest of others at heart.

    What’s interesting about the American bison is that they were almost hunted to extinction at the end of the 19th century. Earlier, in the 16th century, tens of millions of buffalo grazed in North America. Because they roam in herds, when one bison is killed, the other bison gather around it, making them easy targets. Public preservation efforts ultimately brought them back, but even today, the United States wild bison population is less than one percent of what it was in pre-colonial times.

    Yet, they are survivors. Their resilience and ability to overcome adversity is a great lesson for all of us.

    Lesson 1: The bison had a strong support network of people who wanted to save them. People also need to create strong networks to thrive.

    Lesson 2: Despite frigid winter temperatures, biting winds and land blanketed in snow, bison find alternative ways to survive. They move to lower elevations, grow a woolly undercoat and eat different vegetation. While most of us don’t have to survive such harsh elements, developing coping skills in different areas of our lives can help us overcome adversity.

    Lesson 3: Today, public and private groups actively help identify opportunities and create places where bison can safely thrive in large herds. Continually identifying new opportunities, educating ourselves and seeking solutions to challenges will help us flourish in our own environments.

    Even though I kept my distance, I learned a lot from the bison I saw. Their physical endurance, coping skills and ability to adapt through the centuries was truly inspiring and reminded me that anything is possible.

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel