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  • feedwordpress 20:42:18 on 2018/06/08 Permalink
    Tags: , , Communication Skills, , , ,   

    When is it too soon—or too late—to thwart bullying? 

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    Each month we feature a question from our friends at Business Management Daily’s Admin Pro Forum. Please enjoy engaging in a conversation about this month’s question.

    Question: “I’ve told myself that if my boss takes a very bullying tone to me again, I’ll speak up about it. But in the heat of the moment, I tend to weaken and not defend myself from it. If I confront him directly, should I come back to his office sometime after it’s over and we’ve both settled down, or deal with the issue right away and risk an escalating argument? Should I report his actions to someone immediately after it happens, or should I wait till I cool down so I get a better perspective and have notes? It’s not so much a question of if I try to put an end to what I think is bullying; it’s when.” – Anonymous Admin

    Feel free to leave your response below!

     

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    “Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!” – Jennie

    The post When is it too soon—or too late—to thwart bullying? appeared first on Office Dynamics.

     
  • feedwordpress 17:30:15 on 2018/06/06 Permalink
    Tags: Communication Skills, , ,   

    5 Powerful Communication Strategies for Administrative Assistants 

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    Do have a healthy curiosity that you use in your day-to-day communications?

    I was inspired today to share with you 5 powerful communication strategies for administrative assistants that I often teach in my World Class Assistant™ Certification and Designation Program. However, I want to assure you that if you are not in the administrative profession, you will still greatly benefit from today’s topic. So continue reading.

    In order to excel in today’s workplace, you will need to be a good investigator.

    Why?

    Because so often in the fast-paced world we work in, people do not communicate well or perhaps better said, completely. What seems clear to them is incomplete to us.

    1. Ask Questions

    Learn to ask questions; specifically, the right question. The right question clarifies. It encourages details. The right question grants you the information necessary to perform the task for the purpose of completion with excellence.

    2. Ask The Next Question!

    The next question elaborates. It encourages additional helpful information. It is not badgering in tone; it does not interrupt the speaker (or it may be seen as argumentative). Asking the next question is a technique to gain additional details.

    3. Be Proactive

    There is no way around this one. If you want to sit in your chair and wait to handle “transaction-based” tasks that come all the way to your desk, you won’t be a good investigator!

    Ask, seek, compare, analyze, resource, hunt, gather, glean, and energize your work tasks by building your investigative skills to gain increasing knowledge so that you can make better decisions and become that “go to” person in your organization who will proactively get the information people need and want in an efficient manner.

    4. Be Resourceful

    Glean the Internet for reputable sources of information. Read the Wall Street Journal after your manager is done with it. Scour the publications and journals for pertinent information. Learn what your manager likes to follow, and become her eyes and ears on the subject.

    5. Use Caution In Relaying Potent Information

    Resist the temptation to share what you have heard or know if it will harm someone or break confidentiality. Remember never to harm the trust your executive or manager extends to you. Think carefully about the timing, venue, and reason you are sharing pertinent information with another.

    (content derived from the World Class Assistant™ Program) 

     

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    The post 5 Powerful Communication Strategies for Administrative Assistants appeared first on Office Dynamics.

     
  • feedwordpress 22:00:37 on 2018/05/06 Permalink
    Tags: , , Communication Skills, , , , ,   

    Meeting New People as an Administrative Professional 

     

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    Meeting new people as an Administrative Professional is cool! Think about all the people you have met because of the people you support and where you work. Where else would you meet such a broad range of individuals? Many executive assistants and administrative assistants work with a variety of cultures. Even in my “good” old days as an executive assistant, I worked with people from Italy, Switzerland, Germany, and France.

    In our company, we have been so fortunate to meet administrative professionals from Russia, Japan, Italy, and Qatar.

    Then think of all the high-caliber people you have met through your executive or organization. Do you ever stop and think about how fortunate you are to have met such a repertoire of people? What about any local networks you have developed through your job?

    Do you ever stop to think how fortunate you are to meet so many diverse individuals because you work in the administrative profession? How many people would you not know if you didn’t work in the administrative profession—or for the executive you support? Are you showing an interest in others? Do you extend yourself to learn about people even though they don’t think just like you? Do you try to know the people your executive knows? Do you display a good attitude with everyone you meet? Is your network vast?

    Be Cool! Get to know others — you may learn something new — and you never know who they might know that you need to know!

     

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    Joan Burge
    Founder and CEO

     

     

    The post Meeting New People as an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 21:33:29 on 2018/05/05 Permalink
    Tags: , , Communication Skills, , ,   

    Interacting with the World and Work 

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    During a class I was teaching, a high-level executive assistant that I admire said to her peers, “At our company, we insulate ourselves. We think we are the best executive assistants alive, but we are not. We have much to learn.” This executive assistant is a seasoned professional with 25+ years of experience in the administrative profession. Her statement came after she had attended the Office Dynamics Annual Conference for Administrative Excellence where she interacted with hundreds of executive and administrative assistants from around the globe. It took courage for her to admit that which shows that she is a mature individual.

     

    The good news about working in an organization for 15+ years is that you really know your organization. You have history, experience, industry knowledge; you know where to find information and how to utilize your resources; you are comfortable. The downside is that a person begins to believe that this is the only way the world works. And so you can have a group of executive assistants who believe they operate at the very highest level, yet they have not exposed themselves to assistants outside of their realm.

     

    Are you insulated?

     

    How many external networks do you have? How many administrative conferences have you attended in the past 5 years? What is the number of external executive assistants you have met outside your city and/or state? Are you uncomfortable around assistants who don’t think exactly like you do? Are you open to hearing new ideas? Do you believe that you have more room to grow and excel? Whatever your belief is, that is what you are living.

     

    I remember when I first moved away from Cleveland, Ohio after living there for 24 years, I believed every other city in the USA was like where I grew up. I traveled with my parents to nice places for vacations and I attended administrative conferences outside of Cleveland and considered myself fairly worldly. But when I started moving around to different states because of my husband’s great career in outdoor advertising, I learned that wasn’t so. I’ve lived in 8 states in 25 years ranging from North Carolina to Virginia, Tennessee, Michigan to Nevada and more. I learned a great deal from every place we lived, the people I met, and by opening my eyes. I am thankful that my husband, Dave, urged me to leave Cleveland, OH and go on an exciting adventure with him. I have hundreds of people to thank for enriching my life.

     

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    Joan Burge
    Founder and CEO

     

     

    The post Interacting with the World and Work appeared first on Office Dynamics.

     
  • feedwordpress 15:30:49 on 2018/04/30 Permalink
    Tags: , , , , , Communication Skills, , , , , ,   

    5 Ways to Be a Value-Added Employee 

     

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    I’m not sure if you know that 80% of my work is onsite training for administrative office professionals so I do a lot of traveling, in fact, 100% of my clients are out of state. From this point forward, I will be traveling extensively through September.

    While traveling gets old after a while and is tiring, I love what I learn when I go on site into an organization. I see employees in action in their environments. I meet executives and have great discussions. Observing administrative professionals at work is one of my greatest moments. When I’m facilitating a full-day workshop for assistant or executives about maximizing their assistant’s time, I experience several aha moments. I’ve been doing this for 28 years and I never grow weary of learning, experiencing, and coming home feeling rewarded!

    One thing I can tell you from working with top-notch organizations nationwide is that the bar is being raised for all employees across the board. Organizations are communicating that it is time to “step up your game” or you may not be in the game in months to come. I know this is hard on those of you who already contribute a great deal and truly are committed. Then we all know there are the slackers appearing to be doing work. But don’t lose hope. As spring brings everything into bloom, this is your time to bloom. This spring, let your brightest colors show through (meaning all your talents) and be in full bloom.

     

    Be a ‘value added’ employee

    How much value would you say your work adds to the organization? Have you ever thought about it? Now more than ever, not only is every employee expected to pull his or her own weight, each person’s work must add value to the organization. There are a number of ways to be what I call a “value-added” partner. Here are a few that can help you earn the rewards and recognition you deserve:

     

    1. Boost productivity. If you can think of ways to streamline your job (or the work processes in a department, for example), it’ll improve overall productivity. That means more can be accomplished in less time – and management is sure to appreciate that.

     

    1. Make money. Is there a profitable opportunity that your employer is not currently taking advantage of? Whether you are a manager or an assistant, if you are familiar with your business, you can often see ways to make money—perhaps by paying attention to competitors or watching trends. Speak up, or prepare a brief summary describing your idea. Profit-generating ideas are a sure-fire way to promote your value.

     

    1. Save money. “A penny saved is a penny earned” applies to the workplace, as well. In what ways could you help save your employer money? Propose them.

     

    1. Be proactive. Ultimately, the best way to demonstrate your value is to show you don’t have to be asked to do something. You do it because it makes sense – because it helps the business and your co-workers!

     

    1. Go the extra mile. You will be noticed. Anyone can do what is expected, but not everyone can go the extra mile. Think of ways you can take that one extra step or add that one extra special touch.

     

    Star Tip: Document your value-added efforts to ensure you reap the rewards over time. Share results with your leader as they occur, and then again at performance review time. Even if your organization has a salary freeze this year, keep doing your best. Trust me, it’ll pay off!

     

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    Joan Burge
    Founder and CEO

     

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    The post 5 Ways to Be a Value-Added Employee appeared first on Office Dynamics.

     
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