Tagged: Communication Skills Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 13:45:26 on 2017/04/19 Permalink
    Tags: , , , Communication Skills, , , , ,   

    Teamwork Strategies for Administrative and Executive Assistants 

    There is no great month than April to talk about the power assistants create when they work together. In April, we honor administrative around the world for one full week. What does that tell you about the importance of the role?

    For more than two decades I have been teaching assistants about the benefits of working together. While I often hear about the challenges and issues assistants have with their peers, assistants can find strength in community and unity.

    When administrative professionals work together . . .

    • There is less duplication resulting in savings to the company and increased productivity.
    • You can learn streamlining techniques from each other.
    • Gain a new perspective. (Provided you keep an open mind.)
    • Add fun to your ho-hum routine.
    • Working together can mean consistency for out of office coverage.
    • Expansion of what the team together can accomplish that one person alone cannot do.

    So what can you do to promote teamwork and collaboration across your administrative community?

    1. Put the company first. Let co-workers know that your concern is for the success of the company—not just successful fulfillment of your job responsibilities or career goals.
    2. Share your ideas. Make suggestions whenever appropriate.
    3. Welcome input from others. Respect the ideas of others, just as you would like them to respect yours.
    4. Ask for help. If someone in the office is an expert in an area, ask for his or her advice.
    5. Remain committed. Problems and frustrations may arise, but don’t give up. Be supportive of your colleagues—you need them as much as they need you.
    6. Trust your colleagues. You and your co-workers are working toward one common goal—a successful company.
    7. Remember no man is an island. Whether there are two administrative professionals in your office or 200, joining forces with your administrative peers will contribute to greater success for your organization.

    What do you or your peers do to create administrative unity and synergy?

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    Joan Burge

    administrative_assistant_conference

    The post Teamwork Strategies for Administrative and Executive Assistants appeared first on Office Dynamics.

     
  • feedwordpress 13:45:35 on 2017/04/18 Permalink
    Tags: , , , , , Communication Skills, , ,   

    Strategies for Advancing Your Career in Administrative Services 

    As a career-minded assistant, it’s easy to get to a place where you wonder, “Where do I go from here?”

    Advancing as an assistant can take many different forms. For some, it involves climbing to the next level, becoming a “senior” support staff member or an administrative manager. For others, it means moving into a support position for a higher-level executive, assisting a CEO or CFO for example.

    Regardless of what path you’re on, if you’re interested in moving up the ladder as an assistant, there are several strategies to better position yourself for success. These tips will help demonstrate your higher-level abilities and support your bid for promotion when the time comes.

    Master the Fundamentals
    As Joan says, “You have to master the fundamentals!” You can’t expect to move up if you aren’t already fully and completely (even exceptionally) competent with the basic duties and responsibilities of the role. If you’re still struggling with time management, organization, professional presence, and communication, focus on amplifying your skills in these key areas.

    There’s no substitution for mastery. Proficiency isn’t enough. Become an expert in everything you do.

    Take the Lead & Self-Manage
    Demonstrate your ability to take charge, influence others, and see a project through from beginning to end. These kinds of leadership skills are only gained through practice and yet, they’re essential for advancement.

    Show that you know how to collaborate and rally a group around a common goal. Prove that you can manage many moving parts with high-pressure stakes and deadlines and without a lot of supervision. The more you can self-manage and work independently, the more valuable you become to your executive(s) and the organization.

    Be Vocal
    Become an advocate for yourself! Promote your accomplishments in a way that is honest and confident, without going overboard. Cite specific achievements and the impact they had on the organization. The more you speak about facts and results, the easier it is. You’re not “self-promoting;” you’re simply sharing information.

    Remember that people are busy, and they often don’t know the great things you do each day. You have to bring those things to light. Don’t hide in the shadows and hope that someone notices all you do.

    Mentor Newbies
    As you grow in your own role, help others to do the same. Don’t hoard your knowledge. Share it with others, especially those who are struggling. Mentoring shows you are team-oriented and not afraid of helping other people shine. You’ll establish a reputation for being a go-to resource—and you’ll probably gain all kinds of new insights along the way.

    Ultimately, all of these strategies will show that you are at the top of your field right now, and that you can leverage your skills to support the entire team’s success. That’s exactly what managers are looking for when they promote employees.


    Chrissy Scivicque is a career coach and corporate trainer who believes that work can be a nourishing, enriching part of the life experience. Her website, EatYourCareer.com, is devoted to that mission. You’re invited to join the FREE Eat Your Career Resource Library where you’ll gain immediate access to dozens of tools to advance your professional skills and achieve career fulfillment.

    Chrissy also has an amazing book called The Proactive Professional and some incredible ebooks and guides.

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    administrative_assistant_conference

    The post Strategies for Advancing Your Career in Administrative Services appeared first on Office Dynamics.

     
  • feedwordpress 20:27:02 on 2017/04/12 Permalink
    Tags: , , , Communication Skills, , , , , ,   

    5 Reasons Why You Need Emotional Intelligence 

    Emotional_Intelligence_workplace

    Sure, having a high IQ is great, but how does your EQ (emotional quotient) at work stack up? Nearly all HR managers (95 percent) and employees (99 percent) surveyed by OfficeTeam said it’s important for staff to have strong emotional intelligence. In addition, more than one in five workers (21 percent) believe EQ is more valuable in the office than IQ.

    What is Emotional Intelligence?

    You’ve probably heard the phrase “emotional intelligence” before and dismissed it as the latest buzzword. You may have even assumed team hugs and trust falls were involved. But emotional intelligence deserves your attention because it plays an important role in your overall career success. In a nutshell, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others.

    Why You Need It 

    Having a high EQ comes in handy in today’s workplace, especially for administrative professionals. Here are five reasons why:

    1. In most jobs, collaboration is the name of the game. And to quote Liam Neeson in the movie “Taken,” regularly interacting with a wide range of personalities inside and outside the company requires “a very particular set of skills.” Being able to respond calmly and diplomatically to difficult people or challenging situations is a must.
    2. Losing control of your emotions isn’t a good look. It’s not uncommon to get a little stressed or upset at work: More than six in 10 employees we polled (61 percent) admitted they’ve let emotions get the better of them in the office. Unfortunately, others could be judging you when you can’t keep your cool. Eighty-six percent of workers said when a colleague doesn’t control his or her emotions, it affects their perception of that person’s level of professionalism.
    3. There are always bound to be conflicts and disagreements at work. If you’re an effective communicator, you’ll listen to what coworkers have to say, show empathy and come up with solutions to issues. Problem-solvers get a big thumbs-up.
    4. No one likes a Negative Nelly. When you’re a motivated individual, you strive to get things done, and that enthusiasm spreads. What office couldn’t benefit from a little positivity?
    5. You’ll make a good impression on others. Let’s face it, people who have strong interpersonal skills, maintain a friendly tone and show a genuine interest in their coworkers are just more likable. When you tap into your emotional intelligence, you also make a better leader.

    There’s a Webinar for That

    OfficeTeam is hosting a free webinar during Administrative Professionals Week on April 25 to delve more into why it’s so important for workers to have emotional intelligence, how to up your EQ and ways to show off your abilities in this area. You’ll hear from these amazing speakers:

    • Sarah Jubinville – Practice Director, OfficeTeam
    • Joshua Freedman – CEO, Six Seconds EQ Network
    • Joan Burge – Founder and CEO, Office Dynamics International
    • Kemetia Foley –  Coordinator, Research, American Staffing Association

    As if that weren’t enticing enough, the live webinar is eligible for one Certified Administrative Professional (CAP) recertification point through the International Association of Administrative Professionals.

    Register for the webinar today!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.


    Brandi_Britton_OfficeteamBrandi Britton is a district president for OfficeTeam, the nation’s leading staffing service specializing in the temporary placement of highly skilled administrative and office support professionals. OfficeTeam has 300 locations worldwide and offers online job search services at roberthalf.com/officeteam. Connect with us on Facebook, LinkedIn, Twitter, Google+, Pinterest and the OfficeTeam blog.

    administrative_assistant_conference

    The post 5 Reasons Why You Need Emotional Intelligence appeared first on Office Dynamics.

     
  • feedwordpress 13:45:37 on 2017/04/11 Permalink
    Tags: , , , Communication Skills, , , , , ,   

    Why Do Administrative Teams Have So Much Drama? 

    workplace_drama

    On a recent webinar, Joan noticed a question that caught her attention: Why do so many administrative teams have drama?

    She asked me to weigh in on this topic and I jumped at the opportunity.

    The question of why is interesting, and I’ve found there are several reasons for workplace drama. But first, let’s talk about what that word really means.

    In real terms, “drama” usually refers to interpersonal conflicts—people aren’t getting along, and it’s typically attached to petty, non-substantive reasons.

    On any administrative team, you’re likely to find a wide variety of personalities. When faced with any group of people with whom you have to work collaboratively, and when placed in an environment with those people for 40 hours a week or more, it’s not surprising that drama unfolds.

    Below, I’ve listed the 5 most common reasons I’ve seen for drama amongst administrative teams, along with some recommended solutions.

    1. Turf Wars
    This kind of drama centers around job duties. In some cases, I’ve seen assistants create tension because they’re trying too hard to protect their “territory” or intruding on the territory of others. This makes teammates feel undermined, stepped on, and at times, jealous.

    In other situations, I’ve seen team members who don’t hold up their end of things, causing their colleagues to feel frustrated and put-upon as they struggle to fill in the gaps.

    Solution: Work with others on your team to clarify roles and define individual expectations. Remember that you’re all in this together. In order for you to “win,” you don’t have to make others “lose.” Everyone needs to understand that, by working together, you’re all better off.

    2. Gossip
    I find that gossip usually focuses on other people’s intentions, motives, hidden agendas, or secret activities. When we speak about others behind their backs, we tend to speculate. We take our past bad experiences with people out on others and allow our inner-child to vent our frustrations in very unproductive, toxic ways.

    Solution: Don’t project past experiences onto others; assume everyone has the best intentions. When things go wrong, deal with them directly and at face value. Don’t say something about anyone that you wouldn’t be willing to say directly to them.

    3. Choosing Sides
    As humans, we all crave community, and nothing brings people together like a common enemy. All too often, I’ve seen entire admin teams destroyed because of interpersonal conflicts that really exist between two individuals. The group devolves into an “us versus them” mentality, and before long, the workplace feels like a high school lunchroom.

    Solution: Don’t get involved in other people’s drama. Maintain your relationships with all by being a neutral party. Stay focused on the best interests of the team.

    4. Failure to Address Issues
    When real, substantive disagreements occur, it’s easy to avoid confrontation and stifle your feelings. However, in my experience, this often leads to passive aggressive behavior. Most people are much more comfortable passively showing their emotions in subtle ways, but it doesn’t go unnoticed. Others see the behavior and feel the tension.

    Solution: Learn how to communicate your perspective in a way that is professional and respectful. Turn conflicts into constructive discussions that push the team forward. Avoiding the problems won’t make them go away.

    5. Failure to Adapt
    Finally, the biggest problem I see that creates drama, is a simple failure to adapt to the quirks of others. We are all human. That means we’re inherently flawed, but also innately valuable. On any team, you will find a variety of personalities, many of which you would likely not choose to spend time with in your personal life. That’s okay; you don’t have to! But you do have to work on a team with these people.

    Solution: Respect and accept your fellow teammates, warts and all. No one is perfect. Be willing to adapt your own preferences and natural inclinations for the good of the group. Let minor irritations go and compromise when necessary.

    I’m not a big fan of the word “drama” when it comes to describing workplace dynamics. But I suppose it’s an accurate descriptor in some cases.

    If your administrative team is experiencing drama, consider sharing these techniques in an educational setting. Do your part and remember: This is the workplace. It’s about getting a job done. We all experienced enough drama in our teenage years—and no one wants to relive those days!


    Chrissy Scivicque is a career coach and corporate trainer who believes that work can be a nourishing, enriching part of the life experience. Her website, EatYourCareer.com, is devoted to that mission. You’re invited to join the FREE Eat Your Career Resource Library where you’ll gain immediate access to dozens of tools to advance your professional skills and achieve career fulfillment.

    Chrissy also has an amazing book called The Proactive Professional and some incredible ebooks and guides.

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    administrative_assistant_conference

    The post Why Do Administrative Teams Have So Much Drama? appeared first on Office Dynamics.

     
  • feedwordpress 17:00:14 on 2017/04/03 Permalink
    Tags: , , , , , , Communication Skills, , , , , , , , , , , , , , , ,   

    Joan’s Greatest Administrative Secrets Revealed! 

    Joan_BurgeWelcome to April. Wow, where is the time going?

    April is one of my favorite months because, here at Office Dynamics, we get to celebrate the wonderful accomplishments of those in the administrative profession! In case you are not aware, Administrative Professionals Week is April 24 – 28. But we celebrate the entire month of April. One of the major ways we do that is to host our annual blog-a-thon whereby we post a blog every work day in the month of April. Aside from my blogs, we have several guest bloggers providing amazing information!

    To kick off the celebration, I hosted a webinar yesterday for 5,000+ assistants worldwide whereby I revealed my secrets to success in the profession. I had 29 secrets! I would like to share just a few of them with you. If you would like to hear all of them, you can watch the replay of the live event.

    1. I didn’t always play by the rules. That doesn’t mean I did things that were unethical or illegal. I liked breaking the status quo (and I still love doing that today.) Look at work and situations in a different light. Keep your eyes open for processes that need to be changed or new processes that need to be implemented. Shake things up! One way to stand out is to shake things up in a good way.

    2. Inserted myself into my executive’s world. I didn’t wait for my executives to invite me into their world. When I was an assistant, I would take home the trade journals and periodicals my executive read so I could understand his world and understand the language. While I didn’t read every page, I certainly gained perspective. This is a strategy anyone in any profession can use.

    3. Set healthy boundaries. It is really important to set healthy boundaries in the workplace. If someone is doing something or saying something that is unacceptable to you, then you need to speak up in a professional and assertive manner.

    4. Thirst for knowledge. For some reason, I have always embraced a growth mindset. Since I got out of high school and went right into the workforce, I was hungry to learn in any way possible. I did not go to college by choice and it did not stop me from being successful in my work because I am a sponge.

    I have identified 3 levels of learning.

    1. Peer to peer (Basic, Foundational)—these are the great tips you learn from your peers; the people who are in the same job family as you.
    2. Senior assistants (Advanced)—this is when we learn from people who are in our profession but a level or two above us. When I was new in the profession, I looked to the senior assistants. I watched everything they did and how they acted (good and bad).
    3. Outside of my profession (Master)—this is where you really gain an advantage over others. You have to step outside your narrow world and learn from subject matter experts. There are millions of them! Some of my favorite people are Daren Hardy, Brian Tracy, Tony Robbins, and Simon Sinek.

    With my thirst for knowledge, I was willing to invest in myself. Thousands of employees tell me they can’t attend training because their company won’t pay for it. That is short-term thinking and it makes me sad because it tells me that an individual doesn’t think enough of themselves to invest in their own education. As Brian Tracy says, “Investing in yourself is the best investment you will ever make.” I agree 100%. When you invest in yourself, you will take what you learn with you the rest of your life. And no one can ever take it away from you!

    5. Always took my administrative career seriously from early on and saw it as a profession. This is important for all assistants, managers and coworkers to remember the administrative profession is a true profession! These are the people who run the lives of top executives. These are the individuals who put up with all the stuff every day, put themselves second and third on the list, manage a multitude of responsibilities, make their executives look good, and are confidantes. They should be treated with courtesy and respect.

    If you are an assistant reading this, I hope you have a fabulous month! Please sign up for the Blog-a-thon by subscribing to the blog in the upper right corner and you will automatically receive the daily post in your inbox. Comment on the blogs and share them so you can be entered to win prizes all month long.

    If you are not an assistant and you’re reading this, please be sure to sincerely recognize the administrative support professionals in your organization. And remember to not ask your assistant to order her own flowers; which by the way, assistants don’t just want flowers and lunches. They want a long-lasting gift. If you are looking for ideas, go to the Office Dynamics Success Store.

    Happy April everyone!

    This blog is part of our 2017 Blog-A-Thon. Please leave a comment or share the blog for your chance to win one of our amazing giveaways! The more blogs you comment on and share, the more chances you have to win. If you’d like to learn more about our Blog-A-Thon you can do so here. Hint: Subscribe to our blog in the upper right-hand corner so you never miss a blog.

    The post Joan’s Greatest Administrative Secrets Revealed! appeared first on Office Dynamics.

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel