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  • feedwordpress 17:00:55 on 2018/06/20 Permalink
    Tags: , Communication Skills, , , , , , , ,   

    Office Dynamics Top 10 Blogs For Administrative Professionals 

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    Last week Office Dynamics sent an email to all of our subscribers saying, “Thank you,” and we also provided the Office Dynamics Top 10 Blogs For Administrative Professionals. We would like to make that message available to our social media and blog followers as well because you are part of this great family we have. Enjoy and once again, THANK YOU!

     


     

    Office Dynamics International has and always will be focused on YOU. Your training, your education, your professional advancement, and your overall well being is important to us.

    It is because of you that we are able to help and provide information to so many people and we just want to say THANK YOU!

    And as a thank you, we decided to provide you with our Top 10 Most Read Blogs. These are the 10 most popular blog posts that your peers in the industry (and outside the industry) have chosen to read.

    Please enjoy and feel free to comment on the posts and share them with your colleagues. If you wish to subscribe to the blog, please enter your email address in the subscribe section that is located at the top right of each blog post.

    Thank you so much,

    The Office Dynamics Team

     


     

    1. 9 Ways to Improve Your Organizational Skills

    2. Coping With Conflicting Priorities

    3. Why Being An Executive Assistant Is A Rewarding Career

    4. 8 Killer Tips For A Successful Executive And Assistant Partnership

    5. 3 Stages To Problem Solving For Administrative And Executive Assistants

    6. Qualities Of A Great Assistant

    7. A Secretary Vs An Executive Assistant

    8. Executive Assistant Time Management Tips

    9. How To Plan Business Travel & Business Travel Planning Checklists

    10. The Admin’s Guide To Organizing Digital Files

    The post Office Dynamics Top 10 Blogs For Administrative Professionals appeared first on Office Dynamics.

     
  • feedwordpress 20:42:18 on 2018/06/08 Permalink
    Tags: , , Communication Skills, , , ,   

    When is it too soon—or too late—to thwart bullying? 

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    Each month we feature a question from our friends at Business Management Daily’s Admin Pro Forum. Please enjoy engaging in a conversation about this month’s question.

    Question: “I’ve told myself that if my boss takes a very bullying tone to me again, I’ll speak up about it. But in the heat of the moment, I tend to weaken and not defend myself from it. If I confront him directly, should I come back to his office sometime after it’s over and we’ve both settled down, or deal with the issue right away and risk an escalating argument? Should I report his actions to someone immediately after it happens, or should I wait till I cool down so I get a better perspective and have notes? It’s not so much a question of if I try to put an end to what I think is bullying; it’s when.” – Anonymous Admin

    Feel free to leave your response below!

     

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    “Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest!” – Jennie

    The post When is it too soon—or too late—to thwart bullying? appeared first on Office Dynamics.

     
  • feedwordpress 17:30:15 on 2018/06/06 Permalink
    Tags: Communication Skills, , ,   

    5 Powerful Communication Strategies for Administrative Assistants 

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    Do have a healthy curiosity that you use in your day-to-day communications?

    I was inspired today to share with you 5 powerful communication strategies for administrative assistants that I often teach in my World Class Assistant™ Certification and Designation Program. However, I want to assure you that if you are not in the administrative profession, you will still greatly benefit from today’s topic. So continue reading.

    In order to excel in today’s workplace, you will need to be a good investigator.

    Why?

    Because so often in the fast-paced world we work in, people do not communicate well or perhaps better said, completely. What seems clear to them is incomplete to us.

    1. Ask Questions

    Learn to ask questions; specifically, the right question. The right question clarifies. It encourages details. The right question grants you the information necessary to perform the task for the purpose of completion with excellence.

    2. Ask The Next Question!

    The next question elaborates. It encourages additional helpful information. It is not badgering in tone; it does not interrupt the speaker (or it may be seen as argumentative). Asking the next question is a technique to gain additional details.

    3. Be Proactive

    There is no way around this one. If you want to sit in your chair and wait to handle “transaction-based” tasks that come all the way to your desk, you won’t be a good investigator!

    Ask, seek, compare, analyze, resource, hunt, gather, glean, and energize your work tasks by building your investigative skills to gain increasing knowledge so that you can make better decisions and become that “go to” person in your organization who will proactively get the information people need and want in an efficient manner.

    4. Be Resourceful

    Glean the Internet for reputable sources of information. Read the Wall Street Journal after your manager is done with it. Scour the publications and journals for pertinent information. Learn what your manager likes to follow, and become her eyes and ears on the subject.

    5. Use Caution In Relaying Potent Information

    Resist the temptation to share what you have heard or know if it will harm someone or break confidentiality. Remember never to harm the trust your executive or manager extends to you. Think carefully about the timing, venue, and reason you are sharing pertinent information with another.

    (content derived from the World Class Assistant™ Program) 

     

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    The post 5 Powerful Communication Strategies for Administrative Assistants appeared first on Office Dynamics.

     
  • feedwordpress 22:00:37 on 2018/05/06 Permalink
    Tags: , , Communication Skills, , , , ,   

    Meeting New People as an Administrative Professional 

     

    conference reception for networking

    Meeting new people as an Administrative Professional is cool! Think about all the people you have met because of the people you support and where you work. Where else would you meet such a broad range of individuals? Many executive assistants and administrative assistants work with a variety of cultures. Even in my “good” old days as an executive assistant, I worked with people from Italy, Switzerland, Germany, and France.

    In our company, we have been so fortunate to meet administrative professionals from Russia, Japan, Italy, and Qatar.

    Then think of all the high-caliber people you have met through your executive or organization. Do you ever stop and think about how fortunate you are to have met such a repertoire of people? What about any local networks you have developed through your job?

    Do you ever stop to think how fortunate you are to meet so many diverse individuals because you work in the administrative profession? How many people would you not know if you didn’t work in the administrative profession—or for the executive you support? Are you showing an interest in others? Do you extend yourself to learn about people even though they don’t think just like you? Do you try to know the people your executive knows? Do you display a good attitude with everyone you meet? Is your network vast?

    Be Cool! Get to know others — you may learn something new — and you never know who they might know that you need to know!

     

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    Joan Burge
    Founder and CEO

     

     

    The post Meeting New People as an Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 21:33:29 on 2018/05/05 Permalink
    Tags: , , Communication Skills, , ,   

    Interacting with the World and Work 

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    During a class I was teaching, a high-level executive assistant that I admire said to her peers, “At our company, we insulate ourselves. We think we are the best executive assistants alive, but we are not. We have much to learn.” This executive assistant is a seasoned professional with 25+ years of experience in the administrative profession. Her statement came after she had attended the Office Dynamics Annual Conference for Administrative Excellence where she interacted with hundreds of executive and administrative assistants from around the globe. It took courage for her to admit that which shows that she is a mature individual.

     

    The good news about working in an organization for 15+ years is that you really know your organization. You have history, experience, industry knowledge; you know where to find information and how to utilize your resources; you are comfortable. The downside is that a person begins to believe that this is the only way the world works. And so you can have a group of executive assistants who believe they operate at the very highest level, yet they have not exposed themselves to assistants outside of their realm.

     

    Are you insulated?

     

    How many external networks do you have? How many administrative conferences have you attended in the past 5 years? What is the number of external executive assistants you have met outside your city and/or state? Are you uncomfortable around assistants who don’t think exactly like you do? Are you open to hearing new ideas? Do you believe that you have more room to grow and excel? Whatever your belief is, that is what you are living.

     

    I remember when I first moved away from Cleveland, Ohio after living there for 24 years, I believed every other city in the USA was like where I grew up. I traveled with my parents to nice places for vacations and I attended administrative conferences outside of Cleveland and considered myself fairly worldly. But when I started moving around to different states because of my husband’s great career in outdoor advertising, I learned that wasn’t so. I’ve lived in 8 states in 25 years ranging from North Carolina to Virginia, Tennessee, Michigan to Nevada and more. I learned a great deal from every place we lived, the people I met, and by opening my eyes. I am thankful that my husband, Dave, urged me to leave Cleveland, OH and go on an exciting adventure with him. I have hundreds of people to thank for enriching my life.

     

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    Joan Burge
    Founder and CEO

     

     

    The post Interacting with the World and Work appeared first on Office Dynamics.

     
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