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  • feedwordpress 17:15:32 on 2019/09/04 Permalink
    Tags: , Career Management, , , ,   

    6 Ways for Assistants to Gain Respect 


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    A powerful, but underutilized, way for administrative and executive assistants to gain respect and be taken seriously is to exude executive presence. Forbes.com define executive presence as the ability to project gravitas–confidence, poise under pressure and decisiveness. Furthermore, communication—including speaking skills, assertiveness and the ability to read an audience or situation—and appearance contribute to a person’s perceived executive presence.

    When you create executive presence, you are taken more seriously in the workplace and your voice is more clearly heard. Executive presence is a combination of business expertise, competence in a chosen profession and ability to build or connect with others. You do that by:

    1. Delivering information in “headlines.” In my World Class Assistant™ course, attendees will ask me what this means. Just think of a newspaper. We see headlines, right? So, when you are communicating with executives or managers, keep it short, simple, and to the point. They don’t have time for the back story.

    2. Communicating with passion and energy. You get people’s attention when you do this. A goal in communicating is to get people to listen to us. Maybe our goal is to get them to buy into an idea or try something new. Even daily, you can speak with more liveliness. I notice when I speak with more energy, I actually feel energized!

    3. Speaking up. Use strong and clear language. You can do this in a way that does not make you appear to be aggressive.

    4. Using a confident tone. It’s very hard to convince or persuade someone when you come across as hesitant just by the tone of your voice. I recently worked with a CEO of a top Fortune 500 company and coached his assistant. The CEO told me he does not like it when his assistant does not sound confident about something when he asks her a question. The example had to do with a meeting whereby the assistant did not sound sure of the information when questioned by her executive.

    5. Engaging people in conversation. Don’t wait for people to ask you question or start a conversation. We project confidence when we reach out to others and initiate conversation. You will be amazed at how positively people will respond to you when you pay attention to and show an interest in them.

    6. Learning to read your audience or the situation and adapt as necessary. It’s just like what I must do as a speaker and trainer. If I am good at my craft, I pay attention to my audience. I don’t just keep going ahead with what I want to say without noticing how my audience is responding. Your audience may be one or two people. But if you are to be successful, you need to be aware of what is going on with the other person and adapt, if necessary.

    In my World Class Assistant™ course, attendees get to practice projecting executive presence. We do this on the third (last) day of class. They present as a team and discuss the benefits they derived from attending the WCA course. To make it real, the assistants pretend they are presenting to their executives. Each person in the group demonstrates their newly learned skills.

    I hope you will practice the above-mentioned techniques. I am positive you will see results.

    training_for_executive_assistants

    “Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest! It continues to help raise the bar.”

    – Jennie Forcum, CWCA

    Our World Class Assistant™ course typically sells out so act fast!  In order to deliver a cutting edge, unique experience, we intentionally keep class sizes small.  Don’t spend too long on the fence.  You’ll miss the opportunity of a lifetime!

    Learn More and Register Here.

    The post 6 Ways for Assistants to Gain Respect appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 11:20:32 on 2019/08/20 Permalink
    Tags: , Career Management, Certification and Designation, , ,   

    Executive Assistants –Developing Your “Wow” Factor 


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    Some executive assistants have it. Some executive assistants don’t.

    What is it, you ask? That intangible, invaluable “wow” factor.

    Here’s the good news: It’s a learnable trait! Anyone can develop their own unique wow factor. It has nothing to do with your title or pay grade; it’s about who you are as a professional.

    The wow factor is a term we use in the World Class Assistant™ Certification and Professional Designation program to describe the powerful executive presence that the most successful administrative professionals exude. These assistants know how to command a room. They remain poised even under the most intense pressure. They know how to make intelligent decisions on-the-spot.

    In short, they possess abilities that make others say, “Wow!”

    As a result, these assistants enjoy an increased level of respect and even reverence. People look up to them and listen when they speak. People ask for their opinions and guidance. People trust them. They are World Class Assistants.

    Hopefully, you’re reading this and thinking, “Yep! That’s what I want!” If that’s the case, we have a few recommendations to help you get there.

    Build Exceptional Competence
    Your core abilities are the foundation. You have to be an expert at what you do. The wow factor isn’t all about the exterior. It’s what’s inside too. You can’t have it if you don’t first have the skills to do your job exceptionally well.

    Refine Your Professional Style
    Your physical presence is a big part of the wow factor. How you present yourself, your style and your overall look create your total package. There are many elements to consider: how you dress, your body language, your facial expressions, your gestures, and more. Learn to observe the successful people around you and mirror their example. But don’t forget to incorporate your own unique touches too!

    Monitor Your Speech
    Your voice is a critically important tool for communication. It can either enhance your wow factor or detract from it. Listen to your tone, as well as the words you are using. Do you sound authoritative, composed and enthusiastic? Or do you sound scattered, timid, and weak? Others can pick up on things that are subtly hidden in your voice. Remember that the wow factor can be both seen and heard.

    Embrace Serenity
    When things fall apart (which they frequently do in the business world), some assistants fall apart too. They lose all perspective and let their stress filter into every interaction and behavior. But assistants with the wow factor are viewed as a port in the storm. They’re steady, clear-headed and focused, even when others are not. They have peace and serenity because they know, whatever happens, they have the ability to meet any challenge head-on.

    This wow-factor idea comes from our World Class Assistant™ Certification and Professional Designation program. If you’re looking to really develop and leverage your own unique wow factor, this “high-end boot camp” might be the perfect next step in your career evolution. The only curriculum-based designation specifically for administrative professionals, this program is designed to help you develop the skills required to really WOW your executive(s).

    The post Executive Assistants –Developing Your “Wow” Factor appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 13:00:04 on 2019/08/14 Permalink
    Tags: , Career Management, , , , , ,   

    Emotional Intelligence for Administrative Assistants 


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    I have grown to love speaking on and teaching assistants about emotional intelligence. This definitely is a skill every assistant needs to know. This is a skill you can use every single day!

    In our World Class Assistant course, we cover this topic and participants work on real work world case studies. They are scenarios that assistants can relate to. I reference Daniel Goleman for my classes and want to share this with you. Please quickly evaluate your level of emotional intelligence in each of the four dimensions.

    Daniel Goleman, author of Working with Emotional Intelligence says, “Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

    Daniel also says:

    False:

    • The common view is that emotions are things that happen to us.
    • Emotions don’t belong in business.

    True:

    • Emotions are an inner source of energy, influence, and information.
    • They are inherently neither good nor bad. It is what we do with emotions that make the difference.

    The 4 Dimensions:

    #1:    Self-Awareness (I know me.)

    • Recognize how your feelings affect your performance.
    • You are open to candid feedback.

    #2:    Self-Management (I manage me.)

    • Self-control.
    • Admit mistakes.

    #3:    Social Awareness (I try to know you.0

    • Pay attention to emotional cues.
    • Adapt communication style to compliment others.

    #4:    Relationship Management (I attempt to facilitate situations for a positive outcome.0

    • Step forward as needed, regardless of your position.
    • Model the change you expect from others.

    One of our top trainers, Julie Reed, has been teaching several of our World Class Assistant™ certification/designation courses. When I asked Julie, what were her favorite lessons from emotional intelligence, she shared the following:

    • I manage me. I am in charge of my attitude.
    • I choose to not react.
    • I am resilient; I practice positive self-esteem, and I chose to ignore the haters.
    • I am confident in my skills and aware of my weaknesses.
    • I stay true to my North Star.
    • I manage me – I hold myself accountable and, I mitigate risks to my reputation and build my credibility equity. This, in turn, has gotten me invited to the table, as an active participant, confidant, and leader.

    Which dimensions of emotional intelligence do you need to work on? Why not start today?

    Joan Burge

    training_for_executive_assistants

    What it means to be a World Class Assistant™:

    • You’re a career-minded administrative professional looking to build powerful partnerships with your executive(s) and organization.
    • You’re a power player who wants to reap more rewards from your efforts – and you’re not afraid to do what it takes to get there.
    • You’re committed to the administrative profession as well as your career growth and you’re eager to demonstrate this.
    • You’re a high-performing individual who wants to succeed both in your professional and personal life.
    • You’re ready to have the kind of breakthrough experience that takes you off the sidelines and puts you right in the middle of the game.

    What are you waiting for?

    The post Emotional Intelligence for Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 18:31:12 on 2019/08/01 Permalink
    Tags: , Career Management,   

    Why Certification and a Designation are Important for Executive and Administrative Assistants 


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    World_Class_Assistant_CWCA_Designation

    Great administrators are known as those who do their best, work at the top of their game and who work like they are in a profession of choice. One of the strongest ways to send that message is when you choose to certify.

    Certification is a choice to complete a full program of study. Besides the actual skills and competencies you learn through a certification program, it also demonstrates to those around you that you can set goals and achieve objectives – you can be trusted to go the distance.

    A very important quality in business today is the “stick-to-it-ness” that is so lacking in society. People start and stop things constantly. We commiserate with those who have repeated annual resolutions to lose weight, quit smoking or stop gossiping; the truth is that very few people can actually dream, envision, research, analyze, decide, execute, complete, and succeed what they set out to do.

    So why should you choose to certify?

    1. You build confidence! Having that certificate on your wall sends a great positive message to everyone you work with. It means you are hungry for more! It teaches you that you are still teachable.
    • You gain new skills and competencies. The world is moving faster! Today’s garage startups will be the industry standard next year. You need to become – and remain – competitive.
    • You reinvent yourself. Reinventing yourself means you remain current and viable; you transcend age. This is critical because no matter your chronological age, you need to be adaptable.
    • You broaden your perspective. When you grow, you gain new insights that allow you to approach your work in a new, fresh way. You think more creatively and strategically.
    • You gain reputational prowess within your company. When you enter someone’s office, don’t you look around and see what they have posted? Framed certificates communicate that you care, that you “get it” and are serious about the business.
    • You master your time. When you decide to go the second mile for your career, you learn how to harness all that “free time” spent surfing the television and Internet, at the water cooler chatting — none of which are inherently bad, but they may be a poor choice when you could instead be focused on creating a better future.
    • You decide to value yourself more highly. Yes, it takes effort to work a certification through to completion: turning in every assignment, reading, analyzing, expansion of your mind and tools. But it’s so worth it!
    • You can compete. In this competitive job market, you need every tool and resource in your toolkit.
    • You may even pay for it yourself. Hear me out on this one. You may need to split costs with your employer, such as using a vacation to attend a conference they pay for, etc. Seeing yourself as an investment will increase your face value. You’ll carry yourself well, have professional poise and presence. You’ll walk into any boardroom or office with confidence that you are more than capable to perform with excellence.

    A Professional Designation is a Bonus

    There are many certification classes and online courses offered for assistants today, but there are few that offer a professional designation. A designation takes you to a totally different level in your career.

    We offer a very special designation with our World Class Assistant™ course. It is called a curriculum-based designation. Curriculum-based means that a person must attend the class and go through the curriculum, practice the skills learned, and pass a quiz. Because assistants have to attend this course to get the designation, it is a very elite designation. Not anyone can just get it. Once an assistant passes the quiz (which is given in class), the assistant receives the CWCA initials to place after his or her name.

    A professional designation will stand out. It will show that you truly have gone the extra mile in your profession. Plus, you will be proud to place those credentials after your name. If you receive any type of credentials, be sure to place them after your name on your signature line, LinkedIn profile, letterhead (if you use that), and anywhere else that is appropriate.

    training_for_executive_assistants

    “Of all the programs offered by other training companies that I’ve attended, World Class Assistant™ was much more comprehensive and intense. This program is head and shoulders above the rest! It continues to help raise the bar.” – Jennie Forcum, CWCA

    Learn More Here

    The post Why Certification and a Designation are Important for Executive and Administrative Assistants appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
  • feedwordpress 15:32:51 on 2019/07/30 Permalink
    Tags: , Career Management, , ,   

    Time Management for the Modern Assistant 


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    Year after year, one of the biggest struggles executive assistants report to me is effective time management. Let’s face it: your days are chaotic. You’re pulled in a million different directions, and many of you have multiple leaders to support. Deadlines press down on you, distractions steal valuable time, and there never seems to be quite enough hours in the day to get it all done! I know what you’re up against. There are many things throughout the day that can waste our time. They may not seem significant by themselves but can add up to hours of wasted time!

    Get Your Mind in the Right Place

    There is no process, no to-do list, no time tracking trick that will help you until you begin your day with a positive frame of mind. That’s right: attitude is everything. Starting each day with confidence, positivity, and passion for progress often equates to a successful day. If your body and mind are in sync, you may surprise yourself with what you can accomplish in a day.

    But you can’t just start the day in the right frame of mind. You should actively cultivate and protect that positivity (trust me…your day will try to steal it!). In order to maintain that outlook, make sure you make time for quiet in your day. Taking a few minutes to reevaluate and refocus on your work gives your mind and body the brief respite it needs to stay energized and in control. Find a place at your work that’s quiet (it may even be your own desk). Sit and breathe. Take stock of your day. Think about what you’ve accomplished and what still needs to get done. You can ask yourself these questions:

    1. What must get done before day’s end?
    2. What is the negative impact if I do not get this done?
    3. Am I currently focusing on the most important item in my leader’s eyes?
    4. What is coming up in the next few days that I must act on today?

    Be future-focused while being in the moment! These five-minute breaks may be the most valuable time you spend all day. The day can’t wash over you if you stay more aware of yourself!

    Being more aware of your habits will also help you structure your day. I recommend working on your most complex projects and tasks during your most productive time of day. For some, that may be early morning and others may be most productive in the afternoon. Whatever your sweet spot is, ensure that your daily tasks are structured in such a way that you reserve simple, mundane tasks for your less productive times and the more complex, pressing projects for your most productive times. Take a minute to think about what time of day you are most productive. If you would like more time management tips, get a copy of my downloadable eBook, Time Management for the Modern Assistant: Proven Tactics for Taming Your Day.

    Time_Management_for_the_Modern_Assistant_eBook

    In this innovative eBook, Joan provides insightful and life-changing time management techniques for the modern assistant. Learn how to take control of your day and master what you’ve learned with concise tips and engaging activities.

    The post Time Management for the Modern Assistant appeared first on Office Dynamics - Executive And Administrative Assistant Training.

     
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