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  • feedwordpress 14:30:58 on 2018/04/12 Permalink
    Tags: , Career Management, , ,   

    Today’s Administrative Professional 

    the_administrative_professional

    OfficeTeam just-released research in time for Administrative Professionals Week about the changing administrative profession and the role’s impact at work. The survey found that today’s administrative professional assistants save their bosses an average of 101 minutes a day. That’s more than 8 hours each week – the equivalent of a full workday.

    Other research findings:

    • 100% of executives report their assistant is important to their success
    • 75% of managers feel administrative professionals’ responsibilities have increased in the past 5 years
    • 64% of executives say support staff have a better career-growth track than 5 years ago

    the_administrative_professional

    Infographic provided by www.roberhalf.com

    The post Today’s Administrative Professional appeared first on Office Dynamics.

     
  • feedwordpress 14:30:52 on 2018/04/09 Permalink
    Tags: , Career Management, , , , ,   

    Dreams Do Come True 

    dreams_do_come_true

    Dreams do come true and I am so excited this week that I can hardly contain myself. This week I am living a dream that I had about 20 years ago! I am going to work with one of the most highly respected and well-known companies in the world! I am going to be teaching our flagship training program for assistants, the Star Achievement Series®. And I won’t only be teaching this week, but I will be going to this company six times between now and September. I will be teaching 12 full-day workshops with three levels of learning. The point I want to make is that your biggest dreams can come true…. with hard work, commitment, persistence and keeping the faith.

     

    In the early days of starting my business, I dreamed of working with this company because in the training industry they are tops! No one trains their employees better than this organization. In the early years, I tried to think of ways to get into this company but I didn’t try real hard because I thought it was impossible. So what did I do? I went to work at building my craft. I spent years devoting myself to writing an impressive in-depth curriculum for administrative professionals of all levels and all walks of life. I was teaching that course in numerous organizations and I kept improving the curriculum time and time again. In fact, the Star Achievement Series® has had 16 revisions in 27 years. It has stood the test of time and thousands of assistants have attended the course and received their CEAP (Certified Executive Administrative Professional) designation.

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    About one year ago, I got a call from an individual from this amazing organization inquiring about the Star Achievement course. Now, after almost 12 months of conversations and tons of hours of back and forth emails, I am on a plane heading there today!

     

    This is really about you, though. It’s about you dreaming big, working hard, keeping the faith, never giving up and being a rock star at your calling. So here is my advice:

     

    1. Dream big! Often we dream way too small.
    1. Keep dreaming.
    1. Don’t let the naysayers squash your dream.
    1. Take your work, your gift, seriously. What have you been blessed with? Are you using your talents or are they just fading away?
    1. Polish your craft.
    1. Always put your best foot forward.
    1. Build a reputation of excellence.
    1. Set goals and monitor your progress.
    1. Enjoy the journey!

     

    What is your big dream? Deep down, what do you hope will happen in your life or your career? Have you given it any thought? Have you ever thought, “Wow, if this happens, it will be the ultimate?” You have to set these ideas in your mind so your subconscious can go to work. Just remember that it may take years for that dream to come true. But it is well worth the wait!

     

    Joan Burge

    The post Dreams Do Come True appeared first on Office Dynamics.

     
  • feedwordpress 17:03:56 on 2018/03/29 Permalink
    Tags: Career Management, , , , ,   

    Professional Development Value 

    Professional Development Value

    Dana Buchanan is a 20 plus year professional assistant and coordinator with a passion for writing. Last year Dana attended our Conference for Administrative Excellence but in order for that to happen, she needed to justify the budget and explain the benefits to her executive. In her latest blog entry, “Professional Development Value,” she explains what she did to win her executive’s decision and how Office Dynamics helped her become a better assistant and writer! Read “Professional Development Value” and follow her blog by clicking the link!

    https://successencourager.wordpress.com/

    The post Professional Development Value appeared first on Office Dynamics.

     
  • feedwordpress 00:06:35 on 2018/03/27 Permalink
    Tags: , , , Career Management,   

    How To Be Effective In The Office 

    How to be effective in the office

    I’d like to share with you a few little workplace-effectiveness techniques that boost success. Did you know that changing just a few of the everyday words you use while conducting business can actually enhance people’s positive impressions of you? Here are three quick and highly effective linguistic tips you can start using today and learn how to be effective in the office.

     

    1. “Do” or “can” instead of “try.” When you’re a pro at what you do, you understand the importance of managing expectations among the people you support and work within the office. That’s why so many of us use the word “try” (as in, “I will try to have that report finished Tuesday”) to buffer our schedules and communicate parameters on tasks and projects. Problem: “Try” has a somewhat wimpy connotation, as if you’re unsure – even when you aren’t, of course! Solution: Replace with variations of the words “do” or “can” instead – and focus on what is definite: “I’ll do a preliminary outline by Tuesday for review,” or “I will complete a preliminary outline Tuesday.”

     

    1. “Believe” instead of “think” or “feel.” If you’re a careful listener, you’ll often hear people say something like, “I think/feel the best course of action is….” Communication experts agree that replacing “think/feel” with “believe” expresses even more assertiveness and self-confidence to management, colleagues, and clients: “I believe you’re right.” Bonus fact: To communicate even more directly and succinctly, practice dropping the use of “I believe,” and stick with the statement itself: “You’re right.”

     

    1. “And” instead of “but.” Here’s one of my favorites! See if you can tell the difference between these two statements: “I know you’ve missed the deadline, but…” vs. “I know you’ve missed the deadline, and….” The first sets up a negative “but,” which precedes bad news – and since people know this, they tend to get defensive or tune out whatever follows, regardless of its legitimacy. Conversely, the second statement acknowledges the bad news, yet skillfully avoids the sense that a shoe is about to fall. Result? The “and” says, “We can work on a solution, which is more important than the blame right now” – and people are far more likely to listen, meaning communication improves.

     

    Successful professionals focus on what I call the “language of the positive.” There are many, many more examples of this than those I’ve provided. Can you think of any additional ways to change commonly used words or phrases so co-workers and clients respond even better? I encourage you to delve deep and test new ways to communicate verbally. Have a great week!

     

    Joan Burge

     

    monday motivators

    This post is part of Joan’s Monday Motivators, a weekly editorial designed to kick off your week with practical ways to create a new mindset, change behaviors, develop positive relationships and thrive in the workplace with energy, effectiveness, and excellence. Sign up HERE to follow Joan’s Monday Motivators.

    The post How To Be Effective In The Office appeared first on Office Dynamics.

     
  • feedwordpress 21:30:52 on 2018/03/09 Permalink
    Tags: , , Career Management, , , , , , ,   

    Setting Healthy Boundaries Today 

     

    setting_healthy_boundaries

    Setting Healthy Boundaries

    I was teaching a class two weeks ago from the Star Achievement Series®.  Our theme for that day was the attitude component of Star Achievement. Under that umbrella, we addressed topics such as self-management vs. stress management, learning specific difficult people types and how to handle each of them, the benefits of conflict and much more.  Of course, we had plenty to talk about and one tip an attendee mentioned was, “setting healthy boundaries.”  She definitely got a big star for that one because setting healthy boundaries is important!

    So, what kind of boundaries are we talking about and with whom? After all, as administrative assistants and executive assistants, you sometimes feel like you can’t set boundaries or you might get fired or your leader will think you are not a team player. Some people think when I’m talking about setting boundaries, they have to do with sexual harassment in the workplace.

    When and where to set boundaries

    Boundaries can be set anytime, any place, on anything, and with any person. I’ll give you a perfect example that just happened to me this morning as I was traveling.  I was at the Las Vegas airport in the security line and was in line to pass my carry on through the screening process. (Keep in mind; I’ve been traveling for 20 years about 75% of the time, each year so I know what to do.) I was quickly placing my laptop in the bin, folding my raincoat up, taking off my shoes, and putting my purse on the conveyor when all of a sudden, this young woman who had been in line behind me, stepped right in front of me with 2 suitcases and placed them on the conveyor. She still needed to take off her shoes – and she didn’t know she was supposed to take off her sweat jacket.

    You are probably thinking, “So what?” So what? It was rude that she thought she could just jump in front of me especially when she was not ready herself. It was not as if she said, “May I go ahead of you?” or I looked behind me and said to her, “You can go ahead of me.” I nicely told her that she couldn’t cut in front of me. Of course, she looked at me in shock and made a few comments. (I will spare the details of our back and forth dialogue.) She finally took her items and moved behind me and told me to have a nice day.

    Addressing boundaries

    A boundary in the office for an administrative assistant can be as simple as addressing a coworker or manager who constantly steps into your workspace and takes your pens or pads and does not ask or return them.  If that bothers you, you need to say something.

    Another boundary you might need to set is your accessibility after hours to your leader as far as emails go. This is becoming a huge problem. As I travel the country and talk to hundreds of administrative office professionals ranging from administrators to executive assistants, I’m hearing them say they are spending too much of their personal time (evenings or weekends) managing and/or responding to emails from their leader.  One administrative assistant, who’ll I’ll call Sue for anonymity reasons, said that originally her manager did not expect her to check business emails and take action on non-work hours.  But she wanted to get a jump on things or was curious as to what was going on or wanted to read emails on Sunday night to be prepared for Monday morning. The problem is… she started responding to her leader’s emails and taking action steps if required. Now, she is frustrated because she spends 50% of her weekend working. I told her, “She created the monster.”  It wasn’t required of her and while she thought nothing of it at first, it snowballed and now she will have to say something to her leader.

    Rules to follow

    First, do not create situations that you will later regret.

    Second, people will act as we allow them to. If you don’t say something when something isn’t right, then the person assumes it is okay.

    Third, professionally communicate when setting boundaries yet be firm.

    Setting healthy boundaries is good for you and the other person.  It teaches them how to work with you in a way that stimulates win-win situations. You feel good for reasons that are too many to even mention in this blog. A few are that you feel confident, peaceful, in control (not walked over), respected, like a peer or business partner and viewed as a leader.

    Good luck with setting healthy boundaries!

    Related:

    setting_healthy_boundaries_monday_motivators

    The post Setting Healthy Boundaries Today appeared first on Office Dynamics.

     
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