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  • feedwordpress 18:13:50 on 2019/10/06 Permalink
    Tags: business communication, , , Headline, ,   

    Quick Tip #92: How to Hit the Headline 


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    In the first minute of your conversation, can you engage, command attention and drive home your key points. Learn how so people listen when you speak.

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  • feedwordpress 20:43:26 on 2018/10/29 Permalink
    Tags: bison, business communication, , Karen, negotiation,   

    Don’t get buffaloed in negotiations: Use bison logic to achieve your ends. 


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    We just returned from vacationing in Wyoming. Hiking, biking, rafting and kayaking through Grand Teton mountains and Yellowstone Park. What a great trip!

    Everywhere you go, you see bison, also known as buffalo. Like cows here at home, they calmly graze in the meadows, occasionally looking your way. Typically, if you don’t bother them, they won’t bother you. Only in Wyoming, these 2000-pound animals occasionally come down from the hills and out of the meadows to stroll along the side of the road alongside the traffic.

    On this particular day, our tour group was on bicycles, single file in a bike lane on a busy road. As we round the corner, we see them in front of us, less than 100 yards away. Not sure what to do, we quickly put on the brakes. Little by little, traffic on both sides of the road also comes to a standstill. Not knowing how these giant animals will react, you can’t exactly drive around them.

    As our guide pulled up, I asked, why do they do this, to which he answered because they can. What are you going to do, he joked, negotiate with them?

    I thought about it for a minute and answered yes because everything is a negotiation. That doesn’t mean acting foolishly. Like a chess game, it means paying attention, being patient and carefully calculating your next move.

    Let me tell you what I learned about negotiating with bison and how you can apply the same protocols in your life.

    1. Give them space

    Bison Protocol: Be patient and wait for them to cross the road or move ahead. Don’t beep your horn or try to pass them as you might agitate or scare them.

    People Protocol: When you are faced with an uncomfortable situation, it’s also important to be patient. That means being comfortable with the silence. Communicating, like negotiating is not always about talking.

    2. Don’t underestimate your opponent

    Bison Protocol: A bison, despite its enormous size, can run up to 35 mph if it feels like chasing you. It’s estimated the average human jogs at approximately 8 mph. So, it’s not likely you can outrun a bison. If he catches you, the outcome won’t be pretty.

    Earlier this year, a man was caught on video being chased by a bison after getting out of his car and taunting the animal as it walked on the side of the road in Yellowstone National park. The man is seen continually teasing the animal until it charged at him. He stopped, and the bison walked away. In July, a woman wasn’t so lucky. She was gored by a bison after she got too close.

    People Protocol: Think about the consequences of your words and actions in advance. This will prevent you from acting impulsively or saying whatever comes to mind at the moment. Even a few seconds of thoughtful preparation can help you gain greater control over the conversation.

    3. Provide value

    Bison Protocol: Writer Ayn Rand said, “a creative man is motivated by the desire to achieve, not by the desire to beat others.” When we put others first, outcomes are often different. Last year, tourists saw a baby bison and thought it was cold, so they picked it up and put it in the car. Unfortunately, when mommy came back, she wanted nothing to do with her baby and left it alone. Park rangers had to euthanize the animal because it would not have survived on its own.

    People Protocol: In business, the key to success is the value you provide for others. The people who put the bison in the car may have genuinely been trying to help. Unfortunately, they failed to anticipate reactions, responses and objections. When we do that in business, we are no longer seen as trusted advisors who have the best interest of others at heart.

    What’s interesting about the American bison is that they were almost hunted to extinction at the end of the 19th century. Earlier, in the 16th century, tens of millions of buffalo grazed in North America. Because they roam in herds, when one bison is killed, the other bison gather around it, making them easy targets. Public preservation efforts ultimately brought them back, but even today, the United States wild bison population is less than one percent of what it was in pre-colonial times.

    Yet, they are survivors. Their resilience and ability to overcome adversity is a great lesson for all of us.

    Lesson 1: The bison had a strong support network of people who wanted to save them. People also need to create strong networks to thrive.

    Lesson 2: Despite frigid winter temperatures, biting winds and land blanketed in snow, bison find alternative ways to survive. They move to lower elevations, grow a woolly undercoat and eat different vegetation. While most of us don’t have to survive such harsh elements, developing coping skills in different areas of our lives can help us overcome adversity.

    Lesson 3: Today, public and private groups actively help identify opportunities and create places where bison can safely thrive in large herds. Continually identifying new opportunities, educating ourselves and seeking solutions to challenges will help us flourish in our own environments.

    Even though I kept my distance, I learned a lot from the bison I saw. Their physical endurance, coping skills and ability to adapt through the centuries was truly inspiring and reminded me that anything is possible.

     
  • feedwordpress 14:30:46 on 2018/08/07 Permalink
    Tags: business communication, , , , , ,   

    Quick Tip #80: Mix it Up 


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    Turn boring talks and presentations into brilliant ones by learning how to mix up the energy along the way!

     
  • feedwordpress 03:09:45 on 2018/08/02 Permalink
    Tags: business communication, ,   

    Staying Present in the Moment 


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    It was early January and everyone in my family was sick. It was that awful coughing, sneezing, wheezing respiratory wipe you out type sick. In my case, it seemed all I could do was sleep. No matter how much sleep I got, I needed more. I would sleep twelve hours and then need to take a nap.

    I started to worry about myself, but everyone around me kept telling me to listen to my body. It had been an emotional and stressful time as my father had just died. My mother was staying with us. People were constantly in the house paying their condolences and there were a lot of details to attend to.

    I decided to heed the advice and give myself a break. So, I slept and slept and slept some more. I felt a little better, but the fatigue hung on. I told myself it would just take time.

    Fast forward to about ten days later. My husband and I were invited to a surprise birthday party for a close friend. I still wasn’t feeling well but didn’t want to miss it. I said we would just stay for a little while and I would take a couple of Tylenol before we left. As I was about to pop the pills into my mouth, I burst out laughing and said to my husband “I am such an idiot”.

    Without knowing it, I had been taking Tylenol PM on and off all day every day for about ten days. Thinking it was regular Tylenol, I would simply open the bottle without looking at it and pop the medicine in my mouth.

    It made me wonder, like absentmindedly reaching for Tylenol, how often do we just go through the motions without really paying attention? Our children might chatter on about something that happened at school, but we don’t really hear them. You’re on the phone with a friend, but don’t remember what they said because you were cooking dinner or checking tomorrow’s weather forecast.

    Blame it on multi-tasking, technology or having a long to-do list that challenges our concentration. According to a Harvard University study, it’s a serious problem. The study says almost half of our waking hours are spent not living in the moment. Maybe, it’s not that big of big of a deal. After all, we all get distracted without grave consequences. But, what if I had fallen asleep at the wheel? What if paying attention to a conversation could have shed light on a serious problem that might have been prevented?

    That’s why I now think of the PM in Tylenol as an acronym for ‘present moment’. How can we be more present, so we stay more emotionally connected to others and fully appreciate the now?

    Perhaps the best lessons can be learned from mindfulness such as yoga and meditation where you focus on your senses, so you are physically, spiritually and mentally connected to the moment. While we can’t always drop everything to practice mindfulness, there are a few things we can do to become more present.

    Start with your phone. Studies say even if you turn it to silent and place it face down, it is still difficult to resist the urge to check it. If you want to be fully present with family or friends, you might want to consider putting it where you can’t see it, so you don’t use it.

    Single Task. How often do you eat while answering e-mails or run the treadmill while reviewing an important presentation you’re delivering at work later that day? I do it all the time and should stop. If we focus on one task at a time, we will begin enjoying what we’re doing that much more.

    Do nothing. When you’re working, raising a family and trying to juggle it all, it seems as if there are not enough hours in the day, so doing nothing does not seem like an option. Yet, if you take a few minutes out of your day to sit down, be silent and focus on your breathing, you will teach yourself how to slow down and savor the moment.

    Take a walk. Sometimes a change of scenery is the best medicine you can ask for. A brief break such as enjoying nature can rejuvenate you.

    Mind the music. Turn on your favorite music and close your eyes. Even immersing yourself in one song can ease tension and help you relax.

    You don’t have to be a mindfulness expert to apply these present moment tips. Think about things you like to do and focus on that one thing when you’re doing it. It might be playing tennis, reading a great book, watching a movie, writing an article or eating a hot fudge sundae. When you’re doing it, you’re not thinking about being present. You just are.

    Thanks to my Tylenol PM experience, I am trying to be more mindful of slowing down and not just going through the motions. For starters, I marked that bottle with big black letters that say PM, so I don’t make the same mistake again. Sleeping through a week of my life reminded me that when we don’t work at being present, we may inadvertently slumber some of life’s important moments.

     
  • feedwordpress 03:07:05 on 2018/06/04 Permalink
    Tags: business communication, , , , ,   

    Quick Tip #78: Less is More 


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    To learn how to structure and become a more efficient communicator watch this video.

     
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