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  • feedwordpress 22:14:32 on 2018/10/05 Permalink
    Tags: Attitude, , , , , ,   

    How to Change Someone’s Bad Attitude 

    As you know, I am big on attitude! I believe in what Charles Swindoll once wrote, “I am convinced that life is 10% what happens to me, and 90% how I react to it.” Being positive or negative about any situation will have its inevitable conclusion because you’ve already framed the end result.

    If you’re like most people reading this weekly column, you choose to surround yourself with positive thinkers. Your continuing success reflects that. Still, we can’t always avoid working with (or sometimes, living with) negative thinkers. Therein lies a problem: What can we do to change a person’s inherently bad attitude, in part so it doesn’t affect us? And should we try?

    Here are a few observations that can help:

    • People are who they are. Like spouses or children, they don’t “change” because you will it. So exerting your influence and expecting the response you want is foolhardy at best and potentially disastrous for your relationship at worst.
    • Try to empathize, even a little. Remember: Life is not fair, and it can be harder on some than others. People who feel defeated or alone in the world still have to wake up each morning and eke out a living like the rest of us. We don’t have to know the exact reasons behind their troubles to see the cloud that surrounds them at work, and to pause a moment and wish that weren’t so- for their sakes more than ours.
    • Reach out as you’re able. Make an effort to connect and be friendly- more than once, if need be. People with poor attitudes tend to be protective and distrusting- and may not initially welcome your friendship, perhaps because they fear there are “strings” attached. Be gentle in your persistence: It’ll reinforce your sincerity, likely earning their trust and a better attitude in the process.

    One final note: When a person’s bad attitude cannot be tempered by the above methods, yet still needs to be addressed for the benefit of the workplace, you may want to consider constructively confronting the situation or suggesting that a manager do so. Many times, informing people of their bad attitude in a positive way (i.e., “I thought you’d want to know the impact X, Y or Z is having on the staff, because I’m confident that’s not how you meant to be perceived…”) can help influence change, simply by making them aware.

    Have a great week- and remember your attitude impacts others, too! So share your positivity, and help everyone you encounter make the most of every day!

    joan_burge_signature

    The post How to Change Someone’s Bad Attitude appeared first on Office Dynamics.

     
  • feedwordpress 16:45:11 on 2018/09/26 Permalink
    Tags: Attitude, , ,   

    Set Stretch Goals 

    From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018)

    THE BROCHURE PROMOTING AN administrative training pro­gram said, We will never make you do anything you don’t want to do. Oh heavens, I thought! Really? How do you think a person grows? This was in a brochure from a company who hosts supposedly high-level classes for assistants. Pleeeaazzz!

    Since 1990, I have been stretching assistants out of their comfort zones. I have asked them to write and give three-minute presentations; role play with participants; challenged them to think beyond the typical answer in class; project their voice; write diffi­cult development plans; and even come up on stage with me at our Annual Conference for Administrative Excellence. And do you know what? As scared or nervous as they were, they stepped up to the plate and they were proud of themselves afterward. Do you know what else? They got promotions, salary increases, developed bet­ter relationships with their executives; they joined committees and chaired events; they set healthy boundaries; they gained immense confidence! That’s what stretching can do for you.

    Don’t you dare settle for mediocre goals. You were not born to be mediocre. Staying in a comfort zone will eventually be your career death. Nothing great comes without discomfort.

    What is a stretch goal? It is a goal that causes you to go beyond what you know. It is a goal that challenges your thinking and basi­cally makes you uncomfortable. Please trust me on this one. It is okay to feel discomfort. Don’t be afraid of it; rather, lean into it. I would not be where I am today professionally and personally had I not set stretch goals throughout my life. Do they hurt? Yes! Sometime you will want to scream and run away and say, “I don’t want to do this.” But if you stop or if you quit, you will never know the beauty that lies on the other side.

    I will never forget when my husband, Dave, and I moved away from my hometown of Cleveland, Ohio. I had lived in Cleveland all my life. It was my home. I had a huge family in Cleveland and I loved growing up there. I met Dave Burge when I was working for Fabri-Centers of America in Cleveland. I was a secretary working at the corporate office in Cleveland and Dave reported to my boss. Dave lived in Minneapolis. He was a District Supervisor, who with all District Supervisors, reported to my boss and had to give me their weekly travel schedules. Yes, it ended up being an ‘office romance.’ For Dave and me, it was our second marriage. When we were mar­ried, I moved to Minneapolis where Dave lived. That didn’t last too long as I was so homesick for my family in Cleveland. Dave was so in love with me, he gave up an awesome job and we moved to Cleveland where Dave worked for my dad’s company. That lasted eight years, which was really long because Dave was ready to move away after a few years.

    When we finally moved from Cleveland with our two little chil­dren, I was definitely out of my comfort zone. I had never lived away from family and Cleveland for any length of time. On top of it, we moved to South Carolina to live with Dave’s parents for a while until we found jobs. Yep, we left Cleveland with NO jobs and two kids! The little old South was nothing like the big city I grew up in. I kept wondering, “Where are the disco clubs?” After several months of pounding the pavement every day, Dave found an amaz­ing position and we moved to Asheville, North Carolina, where we lived and thrived for five years.

    Over our 34-year marriage, Dave and I moved out of state eight times and lived in twelve different homes. I tried various jobs until I finally started my own company, which was definitely out of my comfort zone. Now that I reflect on my life, it seems that I have rarely lived in a comfort zone for very long.

    The most incredible things happened to me over all those years of change and moving around. I met and still have very good friends in different states. My perspective of the United States broadened. My appreciation of diverse personalities, religions, cultures, and ethnicities has grown. I am confident traveling and going to unfa­miliar places. I have incredible memories, many good times, many hard times, but most of all, I am eternally grateful.

    Do you see I would know none of this if I didn’t venture out? I would not be who I am today without all those experiences. I would not have tons of friends and a huge support group had we not moved around. Of course, I’m not saying you should move out of state. I am saying you have to move out of your comfort zone! You can do that right where you live and where you work. Go to lunch with new people. Take on a course that challenges you. Travel to Las Vegas and attend our fabulous conference and meet assistants from countries around the world.

    The world is waiting for you—what are you waiting for?

     

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    The post Set Stretch Goals appeared first on Office Dynamics.

     
  • feedwordpress 16:15:33 on 2018/09/19 Permalink
    Tags: , Attitude, , , ,   

    Choose A Positive Attitude 

    From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018)

    I HAVE BEEN SPEAKING on attitude since 1990. What I said in 1990 still holds true today. You have a choice when it comes to your attitude. You are not a victim of your circumstances. It is not what others do or say that matters; it’s what you choose to do with what you have and choose how you want to respond.

    Regardless of our individual circumstances, we all have one thing in common—we choose our attitude. That is great news because it means we can change it any time. If we feel the urge to get upset at someone, we can say to ourselves, “That’s not going to help the situation any. I am going to stop, think, and then speak.”

    Our attitudes are delicate and fragile. If we do not take care of them, we are sure to feel the effects—everything from the quality of our work degrading to fading relationships. Did you know that your attitude also affects your health and even longevity?

    The challenge people face with attitude is they read books, listen to podcasts, watch Facebook videos, or hear motivational speakers on the subject but have a difficult time truly implement­ing it. That is because motivation is an inside job. It isn’t something that happens to us; we have to create it. So, what can you do?

     

    Combat negativity

    Listen to what you’re saying to yourself. Instead of saying, “Nothing seems to be going right today,” mentally rephrase it to, “Wow, I’m really being challenged today to think creatively.” You are in control of your own thinking. You can change that old record and stop feeling like a victim. You can get support from family and friends, but you ultimately must take responsibility for your own attitude. Your sister may tell you that you look happy in the com­pany photograph but if you tell yourself … ‘happy’ helps her avoid telling me that I gained weight, you sabotage a compliment. Don’t.

     

    Set goals and make a specific plan for your career

    When you measure progress you feel in control. If your company offers continuing education opportunities, for example, and you complete two out of four successfully, ‘notify’ yourself that you’re halfway through the program. The proverbial glass is half-full and not half-empty. Most importantly, this is a solid achievement—one that is easily measured so you can hardly argue the point.

     

    Don’t belittle your job or employer

    Work provides you with a purpose, challenges you, puts food on your table, enables growth, and stimulates your thinking. Look at work as a gift. Be happy you have a job. It may not be ideal, but let’s be realistic, no job is ideal. If you aren’t feeling energy from your work, maybe it’s because you aren’t putting creative, positive energy into it.

     

    NOW AVAILABLE FOR PURCHASE

     

    The post Choose A Positive Attitude appeared first on Office Dynamics.

     
  • feedwordpress 16:15:22 on 2018/09/11 Permalink
    Tags: Attitude, , , ,   

    Getting Monday Motivated 

    We all know that Monday can be the most challenging day of the week. We also know that our mentality has a lot to do with this. But why?

    According to studies and surveys conducted over the years, there are several reasons why most of us dislike Mondays.

    We are leaving a life of being in charge. Over the weekend we have had the opportunity to be in charge of our own life. Make our own decisions and do what we want. When we come to work on Monday, some of us lose that sense of “being in charge.”

    We are leaving our family and friends. You may have spent the entire weekend with your family and friends. Laughing and having a good time but now you have to let it go and focus on work.

    We do not like our jobs. Spending time at a place you do not like being at, doing what you do not like doing, can be daunting.

    We do not like the “Office Dragons.” Office Dragons can bring us down and make the workday feel like a work week if we do not know how to “deal” with them.

    Whatever the case may be, we actually do have a choice in how we feel when it comes to a “case of the Mondays.”

    Office Dynamics offers a solution that thousands of people, just like yourself, refer to every Monday.

    MONDAY MOTIVATORS

    I greatly appreciate the Monday Motivators! How on earth does she know exactly how we are feeling sometimes???? ~ Deb C.

    Every Monday, Joan Burge, Founder and CEO of Office Dynamics International writes an inspiring, motivational, and down to earth email that allows you to jump-start your week with a sense of empowerment and electricity that will carry you through the week.

    Let Office Dynamics help jump-start your week with words of inspiration and motivation with our Monday Motivators.

     

     

    The post Getting Monday Motivated appeared first on Office Dynamics.

     
  • feedwordpress 16:15:13 on 2018/09/05 Permalink
    Tags: , Attitude, , , ,   

    Assistants Must Excel at the Fundamentals 

    From Joan Burge’s new book, Joan’s Greatest Administrative Secrets Revealed (2018)

    I know many seasoned executive assistants who think they do not need to focus on or pay attention to their basic skills, what is also known as the fundamentals. They feel they have been managing calendars or planning meetings forever so why pay attention. This is not smart.

    For 28 years, I have been teaching assistants to pay attention to the fundamentals such as meeting planning, travel planning, calendar maintenance, organizational skills, follow-up systems, time management, and communications. Every career has certain core fundamental skills. They are the foundation on which everything else is built. I have been a professional speaker since 1990. I never take for granted the basic ‘platform’ skills I learned in the early days as a speaker. I pay as much attention as ever and have meticulously polished those basics.

    You must do the same. Don’t ever rest on your laurels. The world is moving at a much faster pace today so you have to be more organized, manage your projects better, take control of calendars, and cross every ‘t’ and dot every ‘i’ when it comes to travel planning. Executives’ expectations are high today and these are the key areas they want their assistants to excel in. They include:

     

    • Appointment Coordination
    • Manager Support
    • Managing Office Technology
    • Meeting Preparation and Coordination
    • Office Communication
    • Problem Solving
    • Professional Behavior and Image
    • Professional Development
    • Supporting Multiple Managers
    • Task and Project Management
    • Time Management

     

    At Office Dynamics, we are consistently surveying executives, managers, CEOs, human resources professionals, and organization development professionals on what skills, attitudes, and behaviors they look for in an assistant. Do you know what? The fundamentals always rise to the top. After that list, I see advanced competencies such as negotiation or persuasion skills. Over and over, time and again, there is proof that your fundamentals are critical to being successful in the administrative profession.

    Also, when we conduct activities in our training classes with assistants and ask them what skills, attitudes, and behaviors are important for an assistant, 90 percent of the time they list the fundamentals.

    I highly encourage you to become a rock star at the fundamentals. There are always new ways of doing things and you can always streamline or fine-tune your current processes. Think about how you can wow people in each of the areas I listed above.

     

    joan_burge_signature

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    The post Assistants Must Excel at the Fundamentals appeared first on Office Dynamics.

     
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