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  • feedwordpress 14:30:52 on 2018/04/09 Permalink
    Tags: Attitude, , , , , ,   

    Dreams Do Come True 

    dreams_do_come_true

    Dreams do come true and I am so excited this week that I can hardly contain myself. This week I am living a dream that I had about 20 years ago! I am going to work with one of the most highly respected and well-known companies in the world! I am going to be teaching our flagship training program for assistants, the Star Achievement Series®. And I won’t only be teaching this week, but I will be going to this company six times between now and September. I will be teaching 12 full-day workshops with three levels of learning. The point I want to make is that your biggest dreams can come true…. with hard work, commitment, persistence and keeping the faith.

     

    In the early days of starting my business, I dreamed of working with this company because in the training industry they are tops! No one trains their employees better than this organization. In the early years, I tried to think of ways to get into this company but I didn’t try real hard because I thought it was impossible. So what did I do? I went to work at building my craft. I spent years devoting myself to writing an impressive in-depth curriculum for administrative professionals of all levels and all walks of life. I was teaching that course in numerous organizations and I kept improving the curriculum time and time again. In fact, the Star Achievement Series® has had 16 revisions in 27 years. It has stood the test of time and thousands of assistants have attended the course and received their CEAP (Certified Executive Administrative Professional) designation.

    designation_course_for_administraive_assistants

    About one year ago, I got a call from an individual from this amazing organization inquiring about the Star Achievement course. Now, after almost 12 months of conversations and tons of hours of back and forth emails, I am on a plane heading there today!

     

    This is really about you, though. It’s about you dreaming big, working hard, keeping the faith, never giving up and being a rock star at your calling. So here is my advice:

     

    1. Dream big! Often we dream way too small.
    1. Keep dreaming.
    1. Don’t let the naysayers squash your dream.
    1. Take your work, your gift, seriously. What have you been blessed with? Are you using your talents or are they just fading away?
    1. Polish your craft.
    1. Always put your best foot forward.
    1. Build a reputation of excellence.
    1. Set goals and monitor your progress.
    1. Enjoy the journey!

     

    What is your big dream? Deep down, what do you hope will happen in your life or your career? Have you given it any thought? Have you ever thought, “Wow, if this happens, it will be the ultimate?” You have to set these ideas in your mind so your subconscious can go to work. Just remember that it may take years for that dream to come true. But it is well worth the wait!

     

    Joan Burge

    The post Dreams Do Come True appeared first on Office Dynamics.

     
  • feedwordpress 00:06:35 on 2018/03/27 Permalink
    Tags: , , Attitude, ,   

    How To Be Effective In The Office 

    How to be effective in the office

    I’d like to share with you a few little workplace-effectiveness techniques that boost success. Did you know that changing just a few of the everyday words you use while conducting business can actually enhance people’s positive impressions of you? Here are three quick and highly effective linguistic tips you can start using today and learn how to be effective in the office.

     

    1. “Do” or “can” instead of “try.” When you’re a pro at what you do, you understand the importance of managing expectations among the people you support and work within the office. That’s why so many of us use the word “try” (as in, “I will try to have that report finished Tuesday”) to buffer our schedules and communicate parameters on tasks and projects. Problem: “Try” has a somewhat wimpy connotation, as if you’re unsure – even when you aren’t, of course! Solution: Replace with variations of the words “do” or “can” instead – and focus on what is definite: “I’ll do a preliminary outline by Tuesday for review,” or “I will complete a preliminary outline Tuesday.”

     

    1. “Believe” instead of “think” or “feel.” If you’re a careful listener, you’ll often hear people say something like, “I think/feel the best course of action is….” Communication experts agree that replacing “think/feel” with “believe” expresses even more assertiveness and self-confidence to management, colleagues, and clients: “I believe you’re right.” Bonus fact: To communicate even more directly and succinctly, practice dropping the use of “I believe,” and stick with the statement itself: “You’re right.”

     

    1. “And” instead of “but.” Here’s one of my favorites! See if you can tell the difference between these two statements: “I know you’ve missed the deadline, but…” vs. “I know you’ve missed the deadline, and….” The first sets up a negative “but,” which precedes bad news – and since people know this, they tend to get defensive or tune out whatever follows, regardless of its legitimacy. Conversely, the second statement acknowledges the bad news, yet skillfully avoids the sense that a shoe is about to fall. Result? The “and” says, “We can work on a solution, which is more important than the blame right now” – and people are far more likely to listen, meaning communication improves.

     

    Successful professionals focus on what I call the “language of the positive.” There are many, many more examples of this than those I’ve provided. Can you think of any additional ways to change commonly used words or phrases so co-workers and clients respond even better? I encourage you to delve deep and test new ways to communicate verbally. Have a great week!

     

    Joan Burge

     

    monday motivators

    This post is part of Joan’s Monday Motivators, a weekly editorial designed to kick off your week with practical ways to create a new mindset, change behaviors, develop positive relationships and thrive in the workplace with energy, effectiveness, and excellence. Sign up HERE to follow Joan’s Monday Motivators.

    The post How To Be Effective In The Office appeared first on Office Dynamics.

     
  • feedwordpress 21:30:52 on 2018/03/09 Permalink
    Tags: , Attitude, , , , , , , ,   

    Setting Healthy Boundaries Today 

     

    setting_healthy_boundaries

    Setting Healthy Boundaries

    I was teaching a class two weeks ago from the Star Achievement Series®.  Our theme for that day was the attitude component of Star Achievement. Under that umbrella, we addressed topics such as self-management vs. stress management, learning specific difficult people types and how to handle each of them, the benefits of conflict and much more.  Of course, we had plenty to talk about and one tip an attendee mentioned was, “setting healthy boundaries.”  She definitely got a big star for that one because setting healthy boundaries is important!

    So, what kind of boundaries are we talking about and with whom? After all, as administrative assistants and executive assistants, you sometimes feel like you can’t set boundaries or you might get fired or your leader will think you are not a team player. Some people think when I’m talking about setting boundaries, they have to do with sexual harassment in the workplace.

    When and where to set boundaries

    Boundaries can be set anytime, any place, on anything, and with any person. I’ll give you a perfect example that just happened to me this morning as I was traveling.  I was at the Las Vegas airport in the security line and was in line to pass my carry on through the screening process. (Keep in mind; I’ve been traveling for 20 years about 75% of the time, each year so I know what to do.) I was quickly placing my laptop in the bin, folding my raincoat up, taking off my shoes, and putting my purse on the conveyor when all of a sudden, this young woman who had been in line behind me, stepped right in front of me with 2 suitcases and placed them on the conveyor. She still needed to take off her shoes – and she didn’t know she was supposed to take off her sweat jacket.

    You are probably thinking, “So what?” So what? It was rude that she thought she could just jump in front of me especially when she was not ready herself. It was not as if she said, “May I go ahead of you?” or I looked behind me and said to her, “You can go ahead of me.” I nicely told her that she couldn’t cut in front of me. Of course, she looked at me in shock and made a few comments. (I will spare the details of our back and forth dialogue.) She finally took her items and moved behind me and told me to have a nice day.

    Addressing boundaries

    A boundary in the office for an administrative assistant can be as simple as addressing a coworker or manager who constantly steps into your workspace and takes your pens or pads and does not ask or return them.  If that bothers you, you need to say something.

    Another boundary you might need to set is your accessibility after hours to your leader as far as emails go. This is becoming a huge problem. As I travel the country and talk to hundreds of administrative office professionals ranging from administrators to executive assistants, I’m hearing them say they are spending too much of their personal time (evenings or weekends) managing and/or responding to emails from their leader.  One administrative assistant, who’ll I’ll call Sue for anonymity reasons, said that originally her manager did not expect her to check business emails and take action on non-work hours.  But she wanted to get a jump on things or was curious as to what was going on or wanted to read emails on Sunday night to be prepared for Monday morning. The problem is… she started responding to her leader’s emails and taking action steps if required. Now, she is frustrated because she spends 50% of her weekend working. I told her, “She created the monster.”  It wasn’t required of her and while she thought nothing of it at first, it snowballed and now she will have to say something to her leader.

    Rules to follow

    First, do not create situations that you will later regret.

    Second, people will act as we allow them to. If you don’t say something when something isn’t right, then the person assumes it is okay.

    Third, professionally communicate when setting boundaries yet be firm.

    Setting healthy boundaries is good for you and the other person.  It teaches them how to work with you in a way that stimulates win-win situations. You feel good for reasons that are too many to even mention in this blog. A few are that you feel confident, peaceful, in control (not walked over), respected, like a peer or business partner and viewed as a leader.

    Good luck with setting healthy boundaries!

    Related:

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    The post Setting Healthy Boundaries Today appeared first on Office Dynamics.

     
  • feedwordpress 17:30:58 on 2018/02/28 Permalink
    Tags: Attitude, ,   

    What is Holding Your Brand Back? PART 3 

    By Anel Martin

    Well, that is a big question!

    Personally, I think what is holding us back from powerful, successful and valuable brands is the same thing that holds us back from fulfilling careers and happy lives. That is a big statement but here goes! I think it is the inability to speak up, trying to fit in, not being able to decide and FOCUS, believing we don’t deserve it (whatever “IT” is for you), lack of self-discipline and confidence.

    So let’s run the list down:

    1. Speaking up

    The old saying goes “if you don’t ask, the answer is always no” so many things in the world just get swept under the carpet, so many opportunities go to waste because we are unable to speak truth to power or make ourselves heard. How many times have you sat in a management meeting and had the most phenomenal idea (but you said nothing)? Well, I rest my case. If you want a strong brand you will need to find your voice. Start small, but start now!

    1. Fitting in

    The Industrial Age wanted us to fit in and be interchangeable because our offices were a factory, a big machine and if you were too special or different you were not replaceable. Remember that in the 4th Industrial Age people will pay more for special, unique and different. The artists and problem solvers will thrive (the people who do “human work” and creative work) they will pay for art but not for painting. So the challenge is to let go of this old wiring of being the same and fitting in. It will not serve you in the future.

     

    One of the most tragic things people say to me once I start working with them on brand is that if they make these radical changes/improvements their team members (most specifically other PAs) will notice and be judgemental (thinking they are trying to suck up to or impress the boss). To me, this speaks to a lack of team cohesion, insecurity (on their part) and a low-performance culture. Remember that it is your career and they don’t pay your bills. So do what you need to do to create the life you really deserve. Don’t let the critics slow you down. Cream floats to the top, always and without exception!

     

    1. Indecision and lack of focus and action

    What do you really want? It is a big question, and for most of us, an open-ended one because we don’t want to commit and make a decision. We happily float along in the grey area which has become our comfort zone. I could change things, improve things but that would require hard work, dealing with resistance and challenge.  So instead of doing what is important, we stay in the “urgent and too busy zone” when it comes to focus areas and priorities. Is it any wonder that so many of us feel stuck and uninspired? Are you living the same day, every day?

     

    1. Not feeling deserving

    I am not special, why should this happen or work out for me? Why should I get the promotion or the praise? Well, if you don’t believe you are good enough, no one else will either. This is an inside job and REAL work needs to be done on correcting and improving our inner dialogues. No one can fix this except you.

     

     

    1. No self-discipline

    Doing the work requires discipline. Standing out from the crowd and excelling requires you to do things, create habits and keep hours that few others would agree to or be able to maintain. This is what separates the good from the GREAT! What is YOUR STANDARD? What do you require from yourself? I am not asking you to strive for perfection but to focus on excellence, quality, and good value for money. I am asking you to do the hard work because the results are worth it! Self-discipline is not for reward or recognition, it is about YOU, your goals and ambitions!

     

    1. Low or no confidence

    Your brand cannot thrive until you can cure yourself from imposter syndrome and from that voice in your head that mistakes assertiveness and confidence for rudeness and arrogance.

    • Learn to say no.
    • Learn to respect yourself.
    • You are a LIMITED EDITION – OWN IT!
    • You only get one chance to do this, there are no do-overs.
    • What is the worst thing that could happen? Keep asking yourself that!
    • That voice in your head is a broadcast from behind enemy lines – tune OUT.
    • Learn to look after yourself physically and emotionally.

    My challenge to you is to break out and break free from these factors. You have unlimited potential, you were born into genius and it is time to escape from mediocre! Build a brand that earns you more money, more respect, more opportunities and creates more impact in the world and in your life. Be brave and walk TALL.

    How Do I Increase My Brand Value? PART 1

    Creating a Brand Story – Part 2

    Anel Martin is a former awarding winning administrative assistant from South Africa (now based in Dubai) who now works as a full-time trainer and Results Based Coach. Her goal is to help assistants to find their voices and their confidence. She is a published author and the book is titled “The Executive Secretary Guide to Building a powerful personal brand” https://www.amazon.co.uk/dp/1539535576/ visit her website for more free resources, information, and services www.anelmartin.co.za

    The post What is Holding Your Brand Back? PART 3 appeared first on Office Dynamics.

     
  • feedwordpress 16:30:11 on 2018/02/26 Permalink
    Tags: , Attitude, , , , ,   

    Fighting Office Dragons 

    Employee_ConflictI have been speaking about office dragons for years and how to professionally deal with the dragons. Dragons were huge, dominating, fictitious creatures. Medieval writers had vivid imaginations for big, scary things. For many people, work is like a dragon. It can be overwhelming and certainly dominates well over half of our waking hours. Sometimes the people we work with can be pretty “fiery” creatures to deal with, too.

    Please join me on Thursday, March 1, 2018 | 10:00 – 11:30 a.m. PT for my LIVE E-Course, Fighting Office Dragons. Reserve your spot now.

    There are many dragon species at work. Three of the most common perceived species are leaders, co-workers, and self. We are going to look at:

    1. The behaviors of each species that makes them appear to be like a dragon. Notice, I said the word appear.
    2. How to professionally deal with your dragons.

    Leaders can appear to be dragons when they:

    • do not communicate on the employee’s level
    • give poor direction
    • show favoritism
    • do not follow through on what they say
    • do not resolve conflicts

    Co-workers can appear to be dragons when they:

    • gossip
    • convey a bad mood at the office
    • do not perform their part of a job
    • are not a team player
    • do not share necessary information

    You can be a dragon to yourself when you:

    • do not focus on the job
    • let others damage your attitude
    • do not see your own potential
    • lack confidence
    • take criticism personally

    You can do more harm to yourself with negative thinking than any outside dragon. It is your thought process and attitude that controls your internal dragon. You have the power at any time to tame your dragon and put out the fire of any dragon-like qualities.

    Here are 5 strategies you can use with any of the dragons:

    1. Act … Don’t React. Reaction cycles never end. Only when you decide to think and act independently will you progress toward your goal. Reacting is responding to your immediate feeling. It puts you at the mercy of the dragon.
    2. Stop the Mind Reading! Face it, we all move so fast that we seldom take the initiative to clarify things with others. Instead, we ponder a scenario, rolling it over and over in our minds. We “determine” i.e., mind read, what that person was thinking/motivated by/perceiving, without simply asking them to clarify.
    3. Focus on Self-change vs. Changing Others. A good first step is communicating with the dragon. Informing someone and offering suggestions can sometimes be helpful because people don’t always see their negative attitude or behavior. In the final analysis, however, every adult does as he or she chooses. When you can’t change a situation or a person’s behavior, look at changing your view about this person. You can still control your attitude.
    4. Take Independent Steps Toward Your Goals. Determine what your goals are and write them down. List the one thing you can do toward achieving those goals each day. Doing this combines the winning strategies of independent action and self-change. Setting and achieving goals gives you a sense of accomplishment. This is a positive feeling. When you feel good about who you are and what you do, it naturally flows over to others.
    5. Make Friends. You spend more time with co-workers than you do with your family or friends. People at work must become allies instead of dragons. The work relationship requires respect, honesty, confidentiality, appreciation, communication, and energy.
    6. I personally have used all these strategies and know they work. I wish you the best in dragon fighting this week. The most important thing I want you to remember is that most of the time, the dragon is in our mind.

    Joan Burge

    Please join me on Thursday, March 1, 2018 | 10:00 – 11:30 a.m. PT for my LIVE E-Course, Fighting Office Dragons. Reserve your spot now.

    This post is part of Joan’s Monday Motivators, a weekly editorial designed to kick off your week with practical ways to create a new mindset, change behaviors, develop positive relationships and thrive in the workplace with energy, effectiveness, and excellence. Sign up HERE to follow Joan’s Monday Motivators.

    The post Fighting Office Dragons appeared first on Office Dynamics.

     
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