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  • feedwordpress 17:47:54 on 2020/10/06 Permalink
    Tags: , , , assistant tips, assistant training, , Star Achievement Series   

    Career Tips for Assistants from the Star Achievement Series 

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    Take a good, long look around your office (or, if you’re still working remotely, around your Zoom room). How many successful executive assistants do you see? Who is at the pinnacle of growth, productivity, and success? Are you one of those successful administrative assistants? When you really consider this question, you may surprise yourself with…
  • feedwordpress 20:50:07 on 2020/05/28 Permalink
    Tags: assistant training, , , ,   

    Self-Management and Personal Care 

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    Many assistants hear self-management and perceive it as the ability to not rely on their executive to move forward with projects. After all, the ability to think on your feet comes with the job title of an assistant. Self-management is more than being self-sufficient. It is about defining the quality of life you would like…
  • feedwordpress 14:30:00 on 2020/05/14 Permalink
    Tags: assistant action plan, , assistant training, , , , success tips for assistants,   

    Being Resilient During Turbulent Times 

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    Being Resilient During Turbulent Times

    Have you ever come across someone whose decorum is composed amidst the chaos? Their organizational skills, attitude, and outlook seem unscathed. It’s likely that the person you see before you developed those traits over time and has chosen to be resilient regardless of what lies ahead. 

    Developing resiliency is beneficial for two main reasons: 

    1. Throughout your career and personal life, there will always be turmoil, upheaval, and unwanted change. 
    2. With a resilient mindset, you will be able to persevere and develop the decorum, traits, skills, and patience you admire. 

    In our Being Resilient During Turbulent Times blog, we will cover the mentality needed to adapt and persevere, such as:

    • Assistant strength and skills
    • Keeping things in perspective
    • Accepting change
    • Maintaining a helpful outlook
    • Learning from your past
    • Proactive resilience

    At the end of this blog, there is a helpful video that goes into detail on each of the steps above. If you are ready to better yourself and your career as an assistant, read on. 

    Assistant Flexibility – Be Like the Palm Tree

    Have you ever noticed the beauty that lies within a palm tree? It stands tall in the sky, can bend with the wind… but never breaks. Palm trees benefit from storms. As a result of being beaten down by hurricanes, monsoons, or other types of storms, their trunks grow stronger and they grow taller and more beautiful. 

    When things get difficult, and you are not sure how to respond, see yourself as a palm tree. Endure the storms and stand strong against the winds of change to grow stronger, taller, and more beautiful after.

    How Administrative Professionals Can Adapt and Persevere 

    A positive mindset is only one part of the equation. The right adaptation skills combined with steadfastness are needed to keep emotions in check and optimism within reach. Here are 5 methods that will get you noticed as an assistant: 

    1. Keep things in perspective

    How you think can play a significant part in how you feel — and how resilient you are when faced with obstacles. Try to identify areas of irrational thinking, such as a tendency to catastrophize difficulties or assume the world is out to get you and adopt a more balanced and realistic thinking pattern. 

    For instance, if you feel overwhelmed by a challenge, remind yourself that what happened to you isn’t an indicator of how your future will go and that you’re not helpless. You may not be able to change a highly stressful event, but you can change how you interpret and respond to it.

    2. Accept change

    Accept that change is a part of life. Certain goals or ideals may no longer be attainable as a result of adverse situations in your life. Accepting circumstances that cannot be changed can help you focus on circumstances that you can alter.

    3. Maintain a hopeful outlook

    It’s hard to be positive when life is not going your way. An optimistic outlook empowers you to expect good things will happen to you. Try visualizing what you want, rather than worrying about what you fear. Along the way, note any subtle ways in which you start to feel better as you deal with difficult situations.

    4. Learn from your past

    By looking back at who or what was helpful in previous times of distress, you may discover how you can respond effectively to new difficult situations. Remind yourself of where you have been able to find strength and ask yourself what you have learned from those experiences.

    5. Proactive Resilience

    When all the chaos is over, consider being proactively resilient:

    • seek challenges and accept assignments that are out of your comfort zone.
    • exercise your resiliency muscle; don’t just wait until there is danger or a challenge or setback.

    When uncertainty stresses us out, making us wonder which path to take, what decision to make, or whether to respond at all, it can be crippling for some of us if we have not developed emotional resilience. 

    Unpredictable situations that dramatically impact the workplace, affect productivity, and communication, will occur. Our Survival Tactics Series for Administrative Professionals During Chaotic Times webinar provides actionable information for building resilience and bouncing back faster after a setback. Through it you will learn how to: 

    • Take daily workplace changes in stride.
    • Use resources effectively especially when faced with a problem.
    • Move in tandem with your executive.
    • Learn the lessons you need to learn.
    • Exhibit nimbleness as you adapt to change.
    • Generate innovative solutions to problems.

    And much more.  

  • feedwordpress 14:30:41 on 2020/05/07 Permalink
    Tags: , assistant training, , , , strengths and characteristics of a good assistant, ,   

    Timely and Effective Communication Strategies for Assistants 

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    Timely and Effective Communication Strategies for Assistants

    We all know that communication is the cornerstone of any organization’s success. It is even more important in times of crisis. So how can you effectively communicate with your executive, colleagues, and partners while being sensitive to interpretations and time constraints?

    In this Timely and Effective Communications blog, we are going to cover how as well as ways you can use communication to maximize productivity and reach goals. You’ll learn about:

    1. The importance of timely communication and resources to help you execute it.
    2. Keeping people in the loop. 
    3. Delivering bad news.
    4. Dealing with emotional reactions. 
    5. Tactfully voicing your opinions. 
    6. Navigating through different communication styles and choosing the most effective medium to relay important details.

    And much more! At the end of this blog, there is a helpful video that goes into detail on parts of the information presented above. If you are ready to better yourself and your career as an assistant, read on.

    1. Timely Communication

    Over the years, you have likely heard Joan and other people talk about timing is everything when communicating with others, especially when we want them to be open to an idea or suggestion. 

    If you are not thinking about the who, what, when, where, and what tool to use, you will not have as great an impact. Your goal should be to create win-win situations by reaching the recipient when it matters the most. 

    Prioritize your communications by asking yourself questions such as: 

    • If I don’t inform my leader or coworker about this, what can be the impact? 
    • What damage might occur?
    • What form of communication is proven to be the most effective based on my rapport with the recipient? Do they respond best to emails, calls, text messages, etc?
    • What words can I use in the subject line to address the urgency of my message?

    In our last Survival Tactics Series blog: Working in Tandem with Your Leader, we covered best practices for verbal and written communication.

    2. Keep Appropriate People in the Loop

    Who needs the information you are privy to? While we do not want to overshare with too many people, we do not want to leave people out of the loop. Even if they do not need to take direct action, it may be helpful that they know what is going on.  

    3. Delivering Bad News

    No one likes to be the bearer of bad news. You should remain sensitive to how those receiving the news may react. To do so, follow each of the points below: 

    • Communicate bad news promptly.

    A typical response to bad news is “How long have you known?” If you have known for a long time but have not shared the news, people may feel that they have been cheated or that you do not trust them. 

    Recognize that there is no good time for bad news—share it as soon as you can. 

    • Do not just email.

    Email alone comes across as unfeeling and distant. If possible, avoid leading with email and opt for a verbal approach. If you have no option but to use email, follow-up the correspondence with a telephone call, in-person meeting, or video call. 

    • Communicate more than once.

    Provide additional details and updates in follow-up communications. Especially if the news is serious, people take in bad news gradually. After they have grasped the essential message, they will want details.

    4. Dealing with Emotions

    People will respond to news, opinions, suggestions, and ideas differently. If you find yourself in a situation where you or the recipient is responding out of emotion, take a moment. If you are communicating the news, be open to the recipients’ position. Let them talk without interrupting. If you can’t agree, end the discussion for the time being. You can say something like “I understand that this is important to you and I want to take some time to process what you have just shared. Let us pick back up on this at a later time. I will reach out via email with some options. Let me know what works best with your schedule.” This allows you to digest the situation, gather your thoughts, and respond with decorum.   

    5. Tactfully Voice Your Opinions

    While we should always be able to tactfully voice our opinions, we need to be extra tactful during delicate times. The reason being people are extra sensitive during these times.

    • Think about the words you will use.
    • Do you have facts to back up your ideas?
    • Do not verbally attack the person.
    • Be considerate of the person’s opinions. 
    • If something is needed from you as a result of the discussion, establish a timeline for sending that information to the person. 

    6. Navigating through different communication styles and choosing the most effective medium

    In our trainings, we talk about four styles of communication by referencing colors. Here is a quick overview:

    Red: Is short and to the point; they are more logic-oriented than “feeling” oriented. Be more businesslike with red. 

    Blue: Is more informal; they can take small pieces of information and connect the dots. This color is creative and sensitive.

    Yellow: Is like blue, they like to give and receive information but may stray from the subject.

    Green: Is precise, orderly, structured, detailed, and factual.

    You can reference our Communicating In Style, With Style blog for more details on each color as well as our Communication Style Assessment. You will make headway by communicating in the recipient’s style. 

    You can discover all 14 timely and effective communication methods through our Survival Tactics Series for Chaotic Times: Timely and Effective Communications assistant webinar.


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