Updates from December, 2018 Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 21:00:38 on 2018/12/12 Permalink
    Tags: , , , ,   

    Joan’s Naughty and Nice List for Assistants 

     

    During a Facebook Live event Joan Burge, Founder and CEO of Office Dynamics International, had discussed her Naughty and Nice List for Assistants. This discussion highlighted many great things that can be practiced in the office as well as actions that should be avoided. In the middle of the live stream, Joan asked the viewers to give her some examples of naughty behavior practiced in the office as well as some nice behaviors.

    Be sure to watch the video for some great, funny, and “oh my gosh” kind of answers.  Special guest appearance by Melia!

     

    And here is Joan’s list!

    Naughty:

    • Not adequately preparing your executive for a trip
    • Gossip about your peers (or anyone else)
    • Take on too much work
    • Multi-task
    • Bring your bad attitude to work
    • Not be a team player
    • Withhold information from others
    • Be stagnant in your growth or education
    • Text or read messages while others are talking to you
    • Ignore signals that you are under too much stress
    • Intentionally not give your boss an important message
    • Spike your boss’s coffee

     

    Nice:

    • Give your best every day
    • Be patient with others
    • Care about your executive’s success
    • Take the initiative
    • Remind your executive of important meetings
    • Share your knowledge with your peers
    • Be a leader
    • Champion a cause
    • Make time for yourself
    • Make others look good
    • Listen to others when your opinions are different
    • Be organized and ready for your day
    • Gather a group of your peers for a mini training session
    • Let your executive know that you appreciate him or her
    • Give yourself a BIG pat on the back at the end of the day!

     

    ©Copyright Office Dynamics International 2018.

    The post Joan’s Naughty and Nice List for Assistants appeared first on Office Dynamics.

     
  • feedwordpress 17:10:28 on 2018/12/11 Permalink
    Tags: , ,   

    Bouncing Back from Failure 

     

    Has it been another week of adventure? A lot can happen between Monday and Friday, can’t it?

    I’d like to focus today on Turning Failure into Success. Failure is a dirty word in the corporate world. And our success-oriented society often makes it difficult for those who fail to adjust. This negative attitude often forces people to take job-related failures personally, even if they had little to do with the actual events.

    When failure occurs, many people go through a mourning process similar to that for the death of a loved one: 1) denial, 2) bargaining, 3) anger, 4) depression, and 5) finally, acceptance. While no one embraces failure, some people take it harder than others, blaming themselves entirely for their lack of foresight. Embarrassed to face their colleagues, unable to confide in their friends or family, they are isolated in their own grief.

    Thought for the week: “I will turn any failure or setback into a success!” Or, “I will encourage someone else who might be experiencing the feeling of failing, whether it is my child, neighbor, or coworker.” Has it been a great week? If not, you can still make a great one!

    Bouncing Back

    1. Acknowledge the failure. When this first, vital step isn’t taken, an atmosphere of fear is created. Instead, face your failure and see that it is an opportunity to learn and grow.
    2.  Ask for help in preventing future failures. If the guilty party doesn’t request help, it may lead this person to say, “I’ll just be more careful next time. I won’t take such a big risk again.” And that sort of thinking leads to stagnation and a loss of creativity and growth for both individuals and organizations.

    Failure can be an opportunity to reflect, rethink values and interests, and then make positive changes. People are often better off after they’ve failed because if it hadn’t been for their missteps, they might still be in the same rut.

    joan_burge_signature

    The post Bouncing Back from Failure appeared first on Office Dynamics.

     
  • feedwordpress 19:11:02 on 2018/12/07 Permalink
    Tags: , , ,   

    Things Assistants Do That Executives Appreciate 

     

    I am very fortunate in that I get to read fabulous letters from executives touting the behavior changes they see in their executive or administrative assistants after attending our Star Achievement Series® course. I love reading these letters as 1) I see the training we provided truly worked, but more importantly, 2) I learn what executives appreciate—what executives look for in an assistant—and what executives value and observe.

     

    Recently I have read more than 40 executive letters. These executive letters are one of the requirements for a Star Achievement Series® participant to receive their CEAP (Certified Executive Administrative Professional) designation.

    (Watch Joan present the top 12 during her Facebook Friday video, 12/7/2018)

    Ask yourself the following questions then compare it to the bulleted list below:

    1. Do I do this for my executive?
    2. If you answered “yes” to #1, ask yourself, “How often do I do this?” (This is an important question.)
    3. If you answered “no” to #1, then you might want to incorporate this behavior or habit into your routine.
    • Very aware of organizational priorities
    • Asks me key questions so I can better prepare for my meetings
    • More confidence when addressing conflict in a way that leverages relationships
    • Cultivates professional networks that help us accomplish our goals
    • Speaks up in my team meetings and has brought additional insights into our group forums that are highly valued
    • Open to feedback—productive and enjoyable
    • Takes the initiative and has the comfort level to proactively review documents in preparation for my meetings
    • Reviews my inbox for information that is timely and necessary
    • Truly wants to understand the business for her own learning to better engage and to help me get in front of things
    • More actively takes on a leadership role
    • Ensures we have clarity on meeting objectives, participating actively to ensure we make decisions, and leaving the door open for all participants to weigh in
    • More focus on prompting leaders to ensure critical team meetings occur
    • Increased confidence: more vocal, more influential and exudes a stronger presence with those she works with
    • Has become more inquisitive on my expectations, allowing both of us to think more strategically on where I spend my time and how we approach projects
    • Seeks me out to make sure we are on the same page regarding topics ranging from scheduling to organizational strategy
    • 100% accountable for his (the assistant) actions
    • Chooses the right medium of communication for impact
    • Actively prioritizes around critical deliverables and is always available and flexible
    • Communicates effectively while resolving problems with little to no direction from me
    • Proactive in selecting work that was better suited for her and me, so that both of us were more successful
    • Stands up for herself more often so that others do not take advantage of her accommodating personality
    • Always proactively planning for me thus reducing my set up and pre-coordination time of events
    • Ability to roll with the punches
    • Big picture thinker, looking for opportunities for us to gain efficiency and share best practices
    • Addresses his workload with a greater degree of proficiency and efficiency
    • My assistant looks at my calendar weeks away and helps me think about the time needed to complete projects or get ready for presentations
    • After meetings, my assistant follows up with me to see what “to do” I have from the meeting, if I need a follow-up meeting or if I need to send a recap of the meeting to attendees. This proactive thinking helps me stay ahead.
    • Leverages technology to help me stay organized
    • Relentless enthusiasm and truly wants to make a difference
    • Taken on the task of creating presentations for me or the team
    • Consciously adjusts communication style when addressing various leaders
    • Motivates and encourages peers
    • Manages peace and harmony; dealing with constant distractions daily
    • Takes networking skills very seriously, encouraging teamwork and collaboration throughout our organization
    • Completes assignments quickly and accurately
    • Takes the initiative to converse with me about the expectations and objectives and (she) will give regular feedback on how she is progressing
    • Helps me more with my exchanges of information with my peers
    • Leans in to better understand the whys behind decisions
    • Shows an eagerness to take on stretch assignments
    • Proactively solves problems
    • Appropriately assertive
    • Enables my success by staying two steps ahead
    • Proactively puts together documents for upcoming meetings
    • Takes swift action when given a deliverable
    • Effectively manages my calendar with efficiency in mind
    • Collaborates and communicates with the team without specific direction from me
    • Solution oriented in gathering information or data for an upcoming deliverable
    • (more) Strategic: developing more long-term and process planning to better support the overall operations, team and his actual role

    The Star Achievement Series® is the most comprehensive live training course for administrative and executive assistants. This course is only taught onsite. We offer several options ranging from our trainers coming onsite to having your staff certified to teach the program. If you are interested in learning more about this robust program, you can all 800-STAR-139 or visit https://officedynamics.com/star-achievement-series/

    The post Things Assistants Do That Executives Appreciate appeared first on Office Dynamics.

     
  • feedwordpress 19:15:36 on 2018/11/28 Permalink
    Tags: , , , , , , ,   

    Administrative Training Sources – Friends of Office Dynamics 

    We recently posted a blog that listed free training sources we provide;

    6 Free Training Sources for Administrative and Executive Assistants

    At Office Dynamics, it is our goal to elevate the level of the administrative profession through knowledge and training but that got us thinking, “What else can we do?”

    So, we are going to provide you with links to some of our friends that you can use for your professional and personal life.

    Enjoy!

     

    wordtrippers_grammer_course

    Word Trippers – Barbara McNichol

    Barbara and Office Dynamics have been working together to help improve the ability of the administrative and executive assistant with Barbara’s writing expertise.

    Barbara provides several different resources for you to enhance your writing ability and take you to the next level. Please visit her site and learn how you can improve your writing skills.

    Visit Word Trippers

     

     

    All Things Admin – Julie Perrine

    Julie Perrine is another affiliate of Office Dynamics that we just love to have around.

    Julie’s printed books, The Innovative Admin, The Organized Admin, and Become a Procedures Pro can be found in our Success Store.

    Another great source of information and knowledge!

    Visit All Things Admin

     

    Executive Secretary Magazine– Lucy Brazier

    With a history of cross-promotion, the Executive Secretary Magazine and Office Dynamics team have been working very hard to encourage the administrative field with forward progress and thinking.

    Lucy has a database of blogs, information, and education.

    Visit The Executive Secretary

     

    Admin to Admin – Lisa Olsen

    Lisa Olsen is not only the CEO of Admin to Admin but also the talented and entertaining emcee of multiple Office Dynamics Conferences.

    Admin to Admin offers a large selection of programs to learn from as well as the Admin to Admin Book Club!

    You would be missing out if you didn’t visit!

    Visit Admin to Admin

     

    AdminUniverse™ – Joanne Linden

    Joanne Linden is President and Master Trainer at AdminUniverse™ as well as an authorized user and training facilitator for the Star Achievement Series® created by Joan Burge, founder and CEO, of Office Dynamics International. We are very privileged to call Joanne and AdminUniverse™ our friends!

    AdminUniverse™ offers a great blog for admins to pull extensive knowledge from.

    Be sure to visit their website!

    Visit AdminUniverse™

     

     

     

    The post Administrative Training Sources – Friends of Office Dynamics appeared first on Office Dynamics.

     
  • feedwordpress 17:15:56 on 2018/11/27 Permalink
    Tags: , , , , ,   

    Decision Making 

    Why is it that at the time we make a decision we believe it is the best, right answer or choice. Then days, weeks or months later, we regret the decision we made. We say to ourselves, “What was I thinking? However, based on the information I had at the time, I felt I made the best choice.” We will never be perfect at making decisions but we definitely need to take each bad decision or poor choice, learn from it, and commit to making better decisions in the future.

    Decision Maker

    Decision-making skill is key for productivity and growth. Your decisions take you on different paths depending upon the decisions you choose not to make as well as the actual decisions you make. Do not underestimate that even the smallest decision could change your life forever. [Read Andy Stanley’s book, The Principle of the Path for additional information on how to get from where you are to where you want to be.]

    Decisions are made daily, often without even realizing it. Some decisions are habit forming. You make the decision once and then repeat it again and again until you no longer hear yourself think or deliberate about it. An example is choosing to have a pastry at morning break daily. Your “decision” will affect your health, even your future, but you don’t even think about it any longer. 9:00 a.m. and you go get your pastry!

    When making a decision you may consider, “What would my leader do?” Having the knowledge of what your leader would do in certain situations will allow you to make a more educated decision. This, in turn, will free up your leader’s time. The more you do this kind of thinking the more empowered you become and the stronger the connection is with your leader and the organization’s need for you – a true cognitive being – as their business partner.

    In order to make a decision on anything, you must first understand the objectives and the situation surrounding the issue. Whether you are making a decision that affects your manager’s travel itinerary or involves purchasing a software package, you need to consider the objectives and purpose intended. You must set aside your own bias and needs to see the big picture. Many people are poor decision-makers because they only consider “what’s in it for me?” and they look no further. That is very short-term thinking and people around you will begin to assess that you are only in it for your own selfish and self-serving motives. That may get you a few plums, but that will not get you the prize!

    There will come a time in your decision-making journey of learning where you will have to remove the training wheels. You will have to make decisions and play them out, taking responsibility for them and being confident that you will be accountable for whatever happens. This doesn’t mean you need to “know everything” beforehand; it means you will take responsibility, shepherd them, and adjust as necessary along the way. Also, make sure you watch to observe the results, so you can learn from the results and do even better next time.

    joan_burge_signature, Contributing Author, Who Took My Pen … Again? Secrets from Dynamic Executive Assistants

    The post Decision Making appeared first on Office Dynamics.

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel