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  • feedwordpress 14:54:38 on 2017/11/29 Permalink
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    Unleash Your Greatness 

    Lolly Daskal is one of the most sought-after executive leadership coaches in the world. Her extensive cross-cultural expertise spans 14 countries, six languages, and hundreds of companies.

    As founder and CEO of Lead From Within, her proprietary leadership program is engineered to be a catalyst for leaders who want to enhance performance and make a meaningful difference in their companies, their lives, and the world. Based on a mix of modern philosophy, science, and nearly thirty years coaching top executives, Lolly’s perspective on leadership continues to break new ground and produce exceptional results.

    Of her many awards and accolades, Lolly was designated a Top-50 Leadership and Management Experts by Inc 100 Great Leadership Speakers for Your Next Conference and Speakers at your next event by Inc. magazine.

    Her writing has appeared in HBR, Inc.com, Fast Company (Ask The Expert), Huffington Post, and Psychology Today, and others. Lolly’s proprietary insights are the subject of her new book, “The Leadership Gap: What Gets Between You and Your Greatness.”

    What you’ll learn about in this episode:

    • Lolly’s journey that led her to become a leadership guru
    • The difference between someone who fixes problems and someone who navigates through them
    • Lolly’s book: “The Leadership Gap: What Gets Between You and Your Greatness”
    • The traits/archetypes we need to get to the next level and the gaps that are keeping us from them
    • How to fill those leadership gaps
    • RETHINK: the seven archetypes that are all about rethinking who you are
    • The truth-teller archetype and why its archetype is the deceiver
    • The best ways for leaders to build trust
    • Why the imposter syndrome is real and lives within the rebel archetype
    • The difference between virtue and skills and why the difference will make or break a leader
    • Why every single person has what it takes to be a great leader — and — what it takes to stand in your greatness
    • Tailoring the questions you ask the people you lead need to be tailored to the individual
    • Meditating on the things that went well and not taking them for granted

    Ways to contact Lolly: Website: www.lollydaskal.com

    The post Unleash Your Greatness appeared first on Lolly Daskal.

     
  • feedwordpress 14:46:45 on 2017/11/29 Permalink
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    Quick Tip #72: Creating Memorable Messages 

     

    Our simple model shows you how to create memorable messages that inspire, motivate and move others to action.

     
  • feedwordpress 22:26:31 on 2017/11/26 Permalink
    Tags: ,   

    Don’t put words in someone’s mouth. 

    I agreed to do a radio interview about challenges that small businesses face. Only, when the hosts called a few minutes prior to the live interview, I knew I had probably made a mistake. They were throwing out a few F-bombs, trying to sound like shock-jocks and clearly knew nothing about my new book or business, which was why they invited me on their show. I realized it was their shtick and given we teach people how to turn communications to their advantage, I was confident, perhaps over-confident, that I could handle it.

    It started out well. I interjected tips to become a more compelling communicator, specifics for small businesses and provided examples that I knew listeners would relate to. Then, one of the hosts asked: “what is the biggest challenge in your business”?

    I replied that the challenge for all businesses, large or small is to stay current and relevant. Specifically, I explained, as technology changes by the second, it’s tough to keep on top of everything. I said that’s why it’s important for business owners to have partners and reach out to others who can help.

    That’s when she said: “So, what I hear you saying is that you don’t feel relevant anymore.” What? Did I say that or was she putting words in my mouth? Rather than appear defensive, argumentative or repeat her negatives, I responded like this.

    “We pride ourselves on being relevant because we work hard at staying current and constantly reinventing ourselves, challenging ourselves so we are the best we can be for our clients.” I reiterated that it is critical to stay on top of change and look for new ways to address client challenges. I said, “We are constantly creating new content, materials and how-to-videos to stay current.”

    That’s when she said she’d like to offer me advice about my business. I am always open to advice and learning something new, but I was a little leery to accept it from a radio host who put words in my mouth and I wasn’t sure even knew what we did. However, I was on live radio so I said “sure”.

    She told me that I should hire young people right out of college and have each one of them shadow the coaches who work for me. Considering our coaches have extensive communications experience, multiple awards and provide communication guidance to senior executives, I wasn’t sure why she was offering this suggestion.

    She said the young people could learn from the experienced people and say what they say. I explained that knowing what advice and guidance to provide comes from experience, not following a script or repeating someone else’s words. Then she suggested they could improve our social media footprint to which I said, “We’re very active on social media. Is there something you observed that we can do better?” She hadn’t visited any of our social media channels but said she was offering this advice because “You said you didn’t feel relevant”.

    I wanted to blast her and hang up, but that would have become the focus of the story and I would have appeared argumentative. Instead I said “Please don’t put words in my mouth. That’s what you said, not what I said”. She started to interrupt and this time I cut her off. It went something like this.

    “You invited me on your show to discuss the challenges that small businesses face and based on running my firm for two decades, you asked me to provide solutions that may be helpful for your listeners. Instead, you are twisting my words, offering your own advice when you seem to have no real understanding of our business and I clearly made a mistake accepting your invitation. So, we can end the interview now or you can allow me to speak to the challenges of your listeners.”

    There was silence and more silence until she said, “Oh sure, go ahead”.

    Assuming you know how someone else feels or what they think can backfire on you especially if that someone calls you on it. Sometimes, it’s not even what the person is saying, but rather how they are saying it. What if she had asked, “Do you ever feel irrelevant?” Or what if she had said, “Have you had specific experience that made you feel less relevant and what did you do about it?” That takes someone off the defensive and they will likely respond less defensively. Assuming how someone else is feeling and projecting your words onto them will shut down any communication.

    In an article about divorce published in Psychology Today, author Michele Weiner Davis says, “The words we choose can mean the difference between loving, constructive conversations.” She says, “It’s important to say what you want to say in a way that someone else can hear you and not become defensive.” Even if the person thinks you are over-reacting to what was said, she advises backing up a step or two and trying again, using different words.

    The same is true in business. Asking questions prompts two-way conversations and indicates you are truly interested in someone else’s opinion.

    Eventually I did discuss the challenges I believe small businesses face. Here are my top three:

    1. TECHNOLOGY

    Keeping up with technology, having the right systems in place to prevent breaches and having the right tools available to market and grow your business remains a top challenge. Making the right choices and having the right partners is critical.

     

    1. IMPROVING CUSTOMER EXPERIENCE

    Improving customer experience and staying current to keep your customers is key. That means launching new products, creating new content and being open to change to deepen existing relationships and create new ones.

     

    1. ATTRACTING NEW TALENT

    Looking for ways to attract people with skills that can contribute to the business and be a good match for clients. It’s also important to make sure those who have worked with you for a long time continue to feel valued and appreciated.

     

    When the interview was over, surprisingly, the host said, “That was a great interview, thanks for the advice.” Trying to be gracious, I thanked her in return. The interview wasn’t great because of me. It was great because she stopped talking, started listening and stopped trying to assume what someone else was thinking.

     

    We had a real conversation that was focused on helping her listeners.

     

     
  • feedwordpress 12:03:51 on 2017/11/26 Permalink
    Tags: , Consumer, Future-Proofing   

    The Future of Shopping Does Not Involve Carts 

    It’s Thanksgiving weekend, and crazed consumerism is the top activity, both on Black Friday, Cyber Monday, and everywhere in between. Many shoppers are filling up physical shopping carts (hopefully avoiding a nasty elbow or two) and online shoppers are filling up digital shopping carts. Shopping carts (both physical and digital) will be an anachronism in just several years.

    In the near-distant future, goods will be delivered before we realize we want them, in a predictive manner. As we interact with products at physical showrooms or online, samples will arrive to our homes within hours, enabling us to try-and-buy, in a fremium model, that we’re already used to with online web services, like online photo sites, online storage, or email applications.

    Imagine liking a jacket on Facebook, Instagram, or Twitter a photo from your favorite clothing brand, or maybe you engaged with the product while at the actual physical showroom. The future marketing platforms will realize you’re a target customer, perhaps one that has purchased before, or that of a competitor, and you may have appear to be in the right geography, or indicate you’ve a job or cash.

    Within a few hours, the jacket would have arrived at your doorstep, before you realized that you really wanted to try it on. It would intuitively know your height, size and weight, providing the ideal fit. Perhaps if they didn’t know, multiple sizes of the same product would be sent to you.

    Automation enables this. Self-driving cars and trucks are emerging in just a few years, so the cost of the supply chain and home delivery will plummet, with less dependency on human labor costs. Also, it’s possible a drop box of clothes may have emerged in your garage that you granted commerce companies access to, or a drone may have air dropped it to your backyard.

    Of course, this won’t be for everyone, marketers will be sophisticated and vet out real shoppers from those that endlessly try on, without purchasing. Or perhaps you’ve already signed up for a subscription model at Trunk Club, Amazon Prime, or Stitch Fix.

    This model will even be cost-effective for consumable items too, your smart fridge, and smart kitchen will know what you want, before you do, and appropriate products will be delivered to your house, or your self-driving car will automatically pick them up while you’re sleeping or at work.

    The business model: For products that are un-wanted, the same courier systems would pick them up, return them to the warehouse, replacing stock. For some items, there may be some loss from damage, spoil, or loss. This margin will easily be offset by the opportunity to get products into customers hands, before competitors do, solving a need before customers realize they needed it.

    So there’s a glimpse into the future, marketing systems will be so intelligent, they’ll be able to predict what we want, and a whole host of products will be shipped to you. Imagine, all your Christmas presents come pre-wrapped and with holiday cards, event anticipating what your friends will want, based on social graph analysis.

    If this topic interests you, I recently gave a similar speech at TED, where I made predictions that cars will become “alive” as they’ll predict what we want, and need.

    (photo from Unsplash)

     
  • feedwordpress 22:23:23 on 2017/11/21 Permalink
    Tags: Drones,   

    Kaleido Insights’ Impact Analysis on Aerial Drones 

    By Jeremiah Owyang, Jaimy Szymanski, Jessica Groopman, and Rebecca Lieb of Kaleido Insights.

    Drone swarm. Image from the Internet of Things Institute.

    Drones aren’t just for sci-fi stories anymore. They have practical applications for the military, enterprise businesses, and consumers, and are gaining ever more traction with all segments. But this shift has much broader implications.

    Kaleido Insights’ methodology for analyzing emerging technology assesses the impacts on humans, on businesses, and on ecosystems at large. As part of our ongoing coverage, we’ll be analyzing a series of topics using our methodology to help business leaders first understand, and then see beyond the bright and shiny and cut right to what matters.

    In each post, all Kaleido Insights analysts conduct a joint analysis session around one topic (e.g. technology, event, announcement, etc.). In this post, we analyze the ecosystem impacts of drones.

    Topic: Drones

    Examples: Airobotics, DroneDeploy, Skycatch, DJI, Parrot, Zipline

    Impact Analysis: Ecosystem

    Market Adoption

    The three main segments that currently use drones are the government, enterprise businesses, and consumers. Each segment has adopted the technology at different speeds and for different reasons.

    TWith the government, the military is an early government adopter of drone technology, and is primarily associated with two types of drones: unmanned aerial vehicles (UAVs) and swarms. Enterprise businesses have been slow to adopt drones, but there is an uptick in their adoption rates. Companies like Amazon are filing patents on drones, and industries including agriculture, real estate, and health supplies are using drone technology to operate more efficiently. Even Domino’s Pizza generated buzz last year for delivering a pizza by drone. Drones are also becoming increasingly attractive to end-consumers, mainly hobbyists, due to drone prices dropping and their availability in smaller sizes.

    While the drone market is growing, it’s difficult to quantify the growth rate for a couple of reasons. One factor is because there isn’t a consensus on how to define a drone. According to research conducted by Gartner, drone unit sales grew an estimated 60 percent to 2.2 million last year, with revenue increasing 36 percent to $4.5 billion. Data put out by the Consumer Technology Association suggests that hobbyist drones doubled in sales in the U.S. from 1.1 million sold in 2015 to 2.4 million in 2016.

    Competitive Shifts

    Drone technology is displacing current operational models across sectors. In the mail and package delivery industry, companies like UPS and DHL are confronted with the possibility that drones may do the work of their drivers. Taxi cabs and ride-sharing services are being manned by autonomous cars. Google’s Project Loon is delivering Wi-Fi through balloons.

    Image sources: Mercedes BenzBusiness Insider.

    But the market is responding to these shifts. One example is with Mercedes Benz, which developed a concept of a self-driving van that also acts as a hub and charging station for drones that can deliver goods. Another example is with advertising. Intel used out-of-home (OOH) advertising to spell INTEL with 500 drones at the Super Bowl. Advertising agencies like DroneCast and Hoovy offer “drone-vertising” services. And a Singapore advertising agencyran a test that used drones for hyper-local data collection through public Wi-Fi signals to target customers with contextually relevant, localized ads. Use cases for this type of data collection include surveillance, payload delivery, and military. In addition to advertising, drones are even being used by professional and hobby photographers to capture aerial views.

    Supply Chain

    Drones have the potential to offer significant advantages for supply chains. They can offer last-mile and same-day deliveries, helping foster a positive customer experience due to speedy deliveries. Drone fleets can also be used to track warehouse inventory using RFID tags, helping to track and reduce the number of lost supplies. The U.S. Army lost track of $5.8 billion of supplies in its warehouses between 2003 and 2011 and in 2015, the U.S. National Retail Federation reported losing track of an average of $45.2 billion of items annually.

    Ecosystem Partnerships & Integrations

    Image sources: CIO Bulletin.

    The practical applications of drones are driving companies to enter industries and create partnerships that may not have been perceived as a natural fit in the pre-drone era. In 2016, Zipline entered the medical arena by partnering with the Rwandan government to deliver medical supplies via drones. An early commercial test cut the amount of time for a medical facility to obtain blood from four hours to 15 minutes. After success in Rwanda, Zipline is now partnering with the Tanzanian government to offer similar, life-saving services beginning in 2018. But the partnership doesn’t end there. Now UPS is working with Zipline and the Gavi-Alliance to provide logistics expertise to help Zipline deliver medical supplies in remote areas.

    Drone technology is also being developed by e-commerce giants. Companies like Amazon are developing drones to safely deliver packages to customers in 30 minutes or less. China’s second largest e-commerce company, JD.com, is developing a drone that can deliver loads weighing one ton or more.

    In order for this technology to be fully realized, drones will need to be autonomous, moving safely on their own. Companies are already working on this problem. Microsoft, for example, created open source software, available on GitHub, to train drones and self-driving cars on real-world conditions, including shadows and reflections.

    Related to safety, Amazon is asking the government to designate special airspace for them to fly their drones at an altitude that separates it from commercial and military flights. Qualcomm is testing drone technology at their FAA-authorized UAS Flight Center. This is a test environment that replicates real time conditions in commercial, residential, rural and FAA controlled airspace. In Denmark, the International Test Center & Clusterincludes dedicated airspace nearing 540 square miles that covers land and sea.

    Drones also have the ability to collect information at the ‘big data’ level by capturing images of homes and landscapes, which can then be used in innovative ways. Technology patented by Amazon would allow the company to scan and collect data from the houses their drones pass, which could then be used to let customers know if they have a damaged roof or sick trees. And companies like Skycatch use drones to survey property and turn the data into maps and 3D models.

    Aerial drones also have implications for defensive measures. They can monitor the landscape for security and safety in terms of border control, police activity, customs, civilian protection, natural disasters, and environmental protection. Moreover, a counter-drone industry has emerged with about 70 companies working on the goal of disabling or shooting down other drones.

    Developer Ecosystem

    Open source drone projects are now a major method for developing drones for a number of reasons, including the ability to rapidly develop features and functionality, the cost-effectiveness, and their ability to provide a community where bugs can be resolved quickly. DroneCode Project, owned by the Linux Foundation, is one of the main players in the open source realm. But private companies have their own open source ecosystems, too, like Microsoft(mentioned earlier in this article) and DJI.

    One key area that developers and researchers will need to address is in creating autonomous drones, ones that know where they are, what is is in their path, and can then use this information to move safely and correctly. This technology, called Simultaneous Localization and Mapping (SLAM) is being addressed by companies like Exyn Technologies and Parrot. In conjunction with SLAM, drones will need to be able to communicate with one another so they don’t collide. Qualcomm is testing 5G cellular technology for this purpose.

    Sustainability and Societal Impacts

    While drones offer the potential for a multitude of benefits, they also encompass drawbacks. A large issue revolves around privacy, with concerns that sensitive information or geographic areas may be captured from aerial drones and shared with unwanted parties, or that people may be spied on with facial recognition software. Physical safety is another area to consider when drones are used near airports.

    Drones also have an impact on the environment in terms of noise pollution. A preliminary study from NASA indicates that a drone’s buzzing is perceived to be more annoying to people than automobile noises, even when the volume is held constant. This confirms the demand for quieter drones which are now entering the market.

    Many drones are currently powered by lithium batteries, which aren’t ideal power sources for a couple of reasons. First, they must be disposed of at special recycling centers due to their negative impact on the environment. Second, they don’t generate enough power for drones to reach their full potential. Some alternative power sources that are being considered are oil-fired engines, a hybrid gasoline/electric solution, and hydrogen-burning fuel cells — not all of the alternatives under consideration are “clean energy.”

    Market Funding

    There are several corporate funders on the drone scene, with the big ones being Lux Capital, Qualcomm Ventures, Andreessen Horowitz, and Felicis Ventures. As of March of this year, the Wall Street Journal reported that venture capitalists already invested $200 million on the global drone market. Some of this money is being funneled into services that track and deter drones that are being used for negative purposes. Droneshield is an example of a company that provides drone deterring services.

    There is also an opportunity for drones to receive funding for sports and entertainment. Amateur drone racing through the Drone Racing League (DRL) raised $20 million in Series B funding from Allianz, Sky, Liberty Media Corporation (owner of Formula 1 racing brand) and Lux Capital. More than 75 million fans watched DRL races, either online or on TV through networks like ESPN.

    International Regulatory Regimes

    With the rapid pace of drone technology advancements and more end-consumers using the technology, some governments are requiring drone registration and others are partnering with the private sector to use drones effectively. In the U.S., the FAA has the “line of sight rule,” which requires drone operators to keep unmanned aircrafts within their line of sight at all times, along with rules for pilot certification in instances where drones weigh more than .55 pounds. Many states also enacted their own laws to protect privacy and prevent interference with hunting. The Portuguese government is planning to introduce “free zones” where drone technology can be developed and tested more easily through special regulations and investment incentives. And, Amazon is partnering with the UK Civil Aviation Authority to test drones for Prime Air delivery service, which goes beyond line of sight in rural and suburban areas.

    Like mobile phones, drones offer a growing ecosystem and are following the smartphone app/developer model. But, before the drone industry can realize its potential, it faces a few barriers it needs to address. First, drone data needs to be able to integrate within a network and drones must be able to coordinate with one another (drone to drone communication). Then, there are the physical limitations: sun/weather/wind/battery. And finally, drones set up many legal and regulatory issues because the technology will move faster than regulators can move, meaning the drone space will continue to be wild west.

     
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