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  • feedwordpress 18:53:16 on 2019/02/12 Permalink
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    How Do Administrative Assistants Handle a Micromanager? – Ask an Admin 


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    training_for_administrative_assistants

    Welcome to the part of our blog known as Ask an Admin, where any administrative assistant or executive assistant can submit any question they have and their peers (your peers) can weigh in on the conversation. We know that there is always multiple ways you can approach a situation and we would love to hear your input on how you would handle the problem or situation that is presented.

    This week Sheri presents the question:

    How would you handle a boss that micromanages? How would you handle a boss that is nasty when critiquing a typed document that needs to be reviewed?

    Wow, this is a tough question but a very good one! Micromanaging always seems to have a negative impact on the office so what do you do about it? What happens when your boss is the one micromanaging you? Very tough question to answer. So, administrative and executive assistants around the world… let us hear your answer!

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!


    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

    Monday_Motivators_Home

    Monday Motivators™ is a weekly email sent from Joan Burge that gives you a little kick start to the week. These emails will include work advice, life advice, and sometimes how to find that good balance. To subscribe to Monday Motivators™ please click the button below.

    Help other administrative professionals and share this page using the buttons below!

    The post How Do Administrative Assistants Handle a Micromanager? – Ask an Admin appeared first on Office Dynamics.

     
  • feedwordpress 09:00:10 on 2019/02/12 Permalink
    Tags: , , , , , Sensitive,   

    How to Be Sensitive to Other People’s Feelings 


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    One of the most important traits of a leader is sensitivity to the feelings of the people around them. Sensitivity may come more easily to some, but it’s a skill that anyone can learn, a flexible set of capabilities that can be acquired and improved with practice.

    For leaders, managers, bosses—anyone who lead or manages people—sensitivity not only helps them be a better leader, but also provides insight into themselves. Here are some of the ways top leaders develop their sensitivity:

    They practice passive activism. Great leaders grant emotional people the dignity of their own processes. They allow the person who is being emotional to define the meaning of what is happening by encouraging them to discuss the issues in practical, human, simple, and direct terms.

    They build snowballs. The best leaders give their undivided attention to whomever they’re with. They don’t allow themselves to get distracted by other activities or let their mind wander, because they know their undivided attention will help the conversation grow like a snowball as it unfolds. A snowball conversation is an opportunity to learn someone’s true feelings and motivations.

    They leave their judgment at the door. We all have biases and make judgments—that’s only human. But as a leader, listening and learning are more important than expressing your own point of view. This doesn’t mean you have to agree with what’s being said, just that you’re willing to keep an open mind.

    They don’t make comparisons. Sensitive leaders understand that each person’s experience, strengths, and challenges are unique and can’t be compared to anyone else’s. Being pleasant and courteous to other people is a good way to be respectful of what they’re feeling.

    They listen with care. Leaders pay close attention to anyone who’s expressing themselves. If you struggle with careful listening, try summarizing or paraphrasing what the other person is saying. It forces you to pay attention, and gives the other person a chance to confirm that you’ve understood correctly.

    They ask questions. Asking questions is a great way to learn more about the perspective of another person. Questions also signal that you value their thoughts and feelings. Being open to whatever the person might have to say is a sign of compassionate communication.

    They avoid stock responses. If a person is going through a hard time, try not to say things like “Everything happens for a reason” or “I know exactly how you feel.” Your intentions may be good, but as a leader you have to be smart about what you say and how you say it. Saying that a bad experience may be “a blessing in disguise” is insensitive to the person who is struggling.

    They acknowledge the person. It’s important to recognize the person in front of you and not minimize what is going on or being said. There is no shame in expressing your authentic feelings. Especially when feelings are sensitive, it’s important to feel acknowledged and understood.

    Lead from within: Being sensitive to other people’s feelings can teach you a lot about yourself.


     

    N A T I O N A L   B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStock Photos

    The post How to Be Sensitive to Other People’s Feelings appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:51 on 2019/02/07 Permalink
    Tags: Change Management, , , , ,   

    The 4 important Stages of Change Management 


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    Change is inevitable when you are running a successful business—something is always evolving, whether it’s people, processes, policies, or products. But some leaders are much more successful than others in implementing change. They ones who do it right understand that you have to serve your people first before you serve the change.

    What many leaders don’t realize is that people experience change in stages, and for change to be successful those stages need to be acknowledged and addressed with a team-centered strategy. Here’s an overview of each stage:

    Shock. When any change is first introduced in an organization, the initial reaction is shock, accompanied for many people by denial and attempts to return to the status quo.  Address this first stage with acknowledgment and communication. Let people know you understand and that you’re committed to communicating with them often and openly. Take the time to answer any questions that come up, and make sure they know where to go for more information if they need it. When people have information, they will understand what is happening and feel less threatened.

    Fear. Once the reality sets in, many people react with negativity—a response that is grounded in fear. People’s first instinctive thought is, What will happen to me? It’s a normal reaction but one that can hinder acceptance of change. Some will wrongly fear negative consequences, and others will correctly identify real threats to their position. Manage fear by letting people express their feelings and concerns and giving them opportunities to vent their anger. Reactions are personal and sometimes emotional; listen and watch carefully so you can respond to the most apprehensive people on your team.

    Acceptance. After fears have been expressed and understood, people begin to calm down and accept the situation. This is the turning point—the change intiative may be out of danger, but people will continue testing the boundaries and exploring what it means. Support people and establish a good foundation for this stage by making sure people are well trained and have early opportunities to experience what the changes will bring. Productivity may drop a bit at this point as people begin testing the waters.

    Transformation. You’ve made it! People have expressed their fears and concerns, understood the reality, tested the boundaries, and now are ready for the transformation. This is the point where people stop focusing on what they’ve lost and begin considering how they can add value and reap the benefits. They become more productive and efficient, and the positive effects of change become apparent.

    If you can recognize, acknowledge and address the four stages of change, your initiatives will have a great track record for success.

    Lead from within: There is the right way to implement a change initiative and a wrong way—get it right by working through the four stages.

     


     

    N A T I O N A L    B E S T S E L L E R
    The Leadership Gap: What Gets Between You and Your Greatness

    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post The 4 important Stages of Change Management appeared first on Lolly Daskal.

     
  • feedwordpress 17:15:07 on 2019/02/06 Permalink
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    5 Reasons to Attend Office Dynamics World Class Assistant Course 


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    world_class_assistant_course

    There are many reasons why you should attend an administrative assistant certification or designation course but are those reasons right for you or are you still trying to figure out why you should a certification and designation course? Joan Burge, founder and CEO of Office Dynamics International is the creator of the World Class Assistant™ course and has helped men and women from around the world get their CWCA designation.

    Based on Joan’s experiences, conversations, and testimonials Joan has put together a short list of the top reasons why attending the Office Dynamics World Class Assistant™ course is a must for all administrative assistants and executive assistants.

    #1: Robust content. This course was created by Joan Burge, founder and CEO, Office Dynamics International. Joan has more than four decades of experience in the administrative and training industry, with an emphasis on instructional design. The course content is current, relevant, and vigorous.

    #2: Experiential learning means you retain what you learn. It is a fact that we retain information far longer and better by doing than just reading or listening. At the WCA live class, you will be fully immersed in your learning. No sitting on the sidelines. This means you have a far better chance of retaining information and changing behavior after your training.

    #3: Elite group. Stand out among the crowd. unlike other administrative certifications and designations which are awarded to tens of thousands of assistants, Office Dynamics’ CWCA designation has been awarded to 750 assistants. This means this designation stands out far above the crowd and so will you!

    #4: Intimate class size. The class is limited to 25 attendees thus creating a better learning environment. Attendees have ample time to practice newly-learned skills, work in teams, receive peer feedback, and experience exceptional networking.

    #5: No re-certification. You do not have to recertify for the CWCA designation. CWCA is a curriculum-based designation meaning the only way a person can obtain this one-of-a-kind designation is by attending the live course, demonstrating behaviors in class, and passing a quiz at the end of the class.

    Boost your confidence and career. Register today!

    Certification_Designation_Administrative_Assistants

    The post 5 Reasons to Attend Office Dynamics World Class Assistant Course appeared first on Office Dynamics.

     
  • feedwordpress 17:00:03 on 2019/02/05 Permalink
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    How to Balance Life as an Administrative Assistant? – Ask an Admin 


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    training_for_administrative_assistants

    Welcome to another question for Ask an Admin. This is where the administrative assistant and executive assistant can submit any question they have and their peers will answer the question based on their previous experience. We believe that there are many different ways to approach problems, difficult tasks, and situations so we thought this would be a great way to provide you a place to share your input as well as receive input from others. So, executive assistants and administrative assistants from around the world, let’s help each other out!

    This week Kat A. asks:

    How do you balance home life and work life? I find myself overwhelmed at times meeting the needs and requests of my CIO and 4 Directors as the only admin for a busy utility, that oftentimes when I come home to my children and husband I feel like they get the leftovers. Between texts from my kids and my management team, constant emails, and calls, I have no energy left and am very short with my family, because I have had constant demands all day long. I feel like a mother at work and am beginning to resent my role.

    Another great question! This is something that not only administrative assistants struggle with, but I think so many people struggle with a home life and work life balance! If we had 29 hours in the day it still wouldn’t be enough…so, how do we find that work/life balance?

    ATTENTION: If you’ve submitted your response on our Ask an Admin blog post, please be patient to see your response and other responses. We have to manually approve them to prevent spammers and profanity. If you do not see your response right away, please give it time and revisit. We apologize for this but this is the best way we can keep YOUR blog clean! Thank you, everyone!


    About Ask an Admin:

    Ask an Admin will be a weekly post on our blog that presents a question that you or a fellow administrative professional submitted to us. We will choose one question per week and post it on our blog.

    If you have a question that you would like to submit, please send it to officedynamics.aaa@gmail.com and include the name you would like us to use.

    If you want to subscribe to our blog so you don’t miss any posts, please visit https://officedynamics.com/blog/ and subscribe in the right-hand column.

    Monday_Motivators_Home

    Monday Motivators™ is a weekly email sent from Joan Burge that gives you a little kick start to the week. These emails will include work advice, life advice, and sometimes how to find that good balance. To subscribe to Monday Motivators™ please click the button below.

    Help other administrative professionals and share this page using the buttons below!

    The post How to Balance Life as an Administrative Assistant? – Ask an Admin appeared first on Office Dynamics.

     
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