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  • feedwordpress 09:00:49 on 2021/01/21 Permalink
    Tags: , , , Empathy, , , , , ,   

    How To Become A More Empathetic Leader In Difficult Times 


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    In difficult times it’s easy for people to fall victim to their anxieties and fears, a natural response to an extended period of stress and uncertainty. What that means in the workplace is that more than ever before we need leaders who are empathetic—who have the ability to be compassionate and sympathetic, who can step into someone else’s shoes, who can understand and act on the needs of others. When people feel seen, heard, and understood, leadership is at its best, and empathy is what makes that happen.

    Here are some of the top traits of empathetic leaders. As you read through, ask yourself how many you can claim and where you could be doing more.

    Empathetic leaders listen attentively. Listening is one of the most important skills of great leaders. Too often when others are speaking we only half-listen as we judge, think of what we’re going to say in response, or interrupt. The solution to these bad habits—which can become even worse when anxiety and stress are at high levels—is the practice of empathy. Tune in with your full attention and listen to understand.

    Empathetic leaders embody compassion—toward themselves and others. You can’t give what you don’t have, and you can’t serve others unless you first care for yourself. The practice of self-compassion—that is, treating yourself as you would treat someone you care about—is a necessary component of empathy.

    Empathetic leaders stay connected. Building and maintaining connection is key in any relationship, in the workplace or in your personal life, and connection requires intentionality and effort. One of your top priorities as an empathetic leader in a time of crisis is to show that you care, and connection provides the way for you to make that happen.

    Empathetic leaders communicate frequently. As a leader it is important to communicate what you know, candidly and clearly, as early as you can. Even if nothing is changing, staying in touch builds trust and credibility. In the absence of credible communication, damaging rumors quickly take root.

    Empathetic leaders show appreciation. Whether it’s a small word of affirmation, saying “thank you” to someone for a job well done, or an announcement or email acknowledging a strong group effort, the time you spend recognizing and showing appreciation to your people is always well spent. Remember to acknowledge and praise not only results but also effort. Especially in times of insecurity, appreciation helps people feel validated and valued.

    Empathy means first sharing an understanding of someone else’s experiences and then responding with compassion and caring. Empathy brings us together as human beings. And especially in times of crisis, it’s among the most important attributes you can bring to your practice of leadership.

    Lead from within: Empathy is important in business and every other area of life; it helps you see with the eyes of another, listen with ears of another and feel with the heart of another.

     


    #1 N A T I O N A L  B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

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    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post How To Become A More Empathetic Leader In Difficult Times appeared first on Lolly Daskal.

     
  • feedwordpress 09:00:05 on 2021/01/19 Permalink
    Tags: , , , , , , , , , , , , , , , ,   

    The Leadership Quality That Will Help You Get Comfortable With Crisis 


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    In times of crisis, one of the most important roles of leadership is setting an example that shows others how to respond. In uncertain times people look up for guidance—they watch those in charge to see how to manage their anxiety and stay focused and motivated.

    The secret to leading in such situations is staying mindful. Act in the awareness that you’re working to help those around you feel more comfortable in a difficult time. That means bringing the core principle of understanding to everything you do.

    Here are some ways to bring understanding to your crisis leadership:

    Be approachable and available. Understanding begins with letting those you lead know you’re in this with them, which means being present and available. Be generous in the time and attention you provide, and make sure you’re doing more listening than speaking. Give people space to express their anxiety, stress and fears. Remember that you don’t have to try to fix everything—help where you can, but stay within appropriate boundaries. What’s most important is your willingness to listen with empathy and presence.

    Be sensitive to what other people are feeling. People have strong feelings in times of difficulty, and as their leader it’s your place to let them feel without trying to make it to be about you or the organization. Never negate anyone’s feelings by telling them “Don’t be anxious” (or scared or sad or whatever they’re feeling). Empathize and, if you can, point them toward resources or information that may be helpful. Be sensitive not only to the feelings people are expressing but also to those they’re silent about.

    Be flexible but grounded. To be understanding is to make the changes that might be needed or helpful in response to shifting circumstances while maintaining the stability people hold on to in difficult times. You need to find the balance between being flexible and adaptable on the one hand and strong and grounded on the other.

    Be determined and showcase perseverance. To be understanding of others you first need to know about yourself. Tap into your own determination and motivation. Think about ways you’ve persevered in the past, and share those experiences with others. In this as in all things, your example is your most powerful leadership tool. Show them how it’s done through your own actions and by sharing your stories and those of people you admire.

    Leading people through uncomfortable times is never easy, but it’s part of every leader’s responsibility to help them become as comfortable as possible. And that’s done by being approachable, available, strong and adaptable, and by remembering that the people you’re leading may not have been through a significant trial before this.

    Lead from within: If you can help others be comfortable being uncomfortable, they’ll be prepared to handle whatever situation comes along.

     


    #1 N A T I O N A L  B E S T S E L L E R

    The Leadership Gap
    What Gets Between You and Your Greatness


    After decades of coaching powerful executives around the world, Lolly Daskal has observed that leaders rise to their positions relying on a specific set of values and traits. But in time, every executive reaches a point when their performance suffers and failure persists. Very few understand why or how to prevent it.

    buy now

     


    Additional Reading you might enjoy:

     

    Photo Credit: iStockPhotos

    The post The Leadership Quality That Will Help You Get Comfortable With Crisis appeared first on Lolly Daskal.

     
  • feedwordpress 21:29:16 on 2021/01/17 Permalink
    Tags:   

    Four Ways to Reinvent your Business During Covid 19 


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    Comedian Joan Rivers was called the Queen of Reinvention. Throughout her tumultuous career that spanned sixty years, she faced multiple personal and professional tragedies. She climbed to the top of popularity during an era where comedy was very much a boy’s club event but also spiraled downward more than once. Yet through it all, the late icon continually reinvented herself and came back stronger than ever launching her own Emmy winning talk show and producing her own line of clothes and jewelry that generated over $1 billion in sales.

    As 2021 unfolds, most of us have been forced to reinvent our businesses, products, services and the way they’re delivered. In establishments, customers are still forced to mask up and distance. Coaching and training firms like mine have turned virtual for the foreseeable future. Yet reinvention, real reinvention isn’t about temporary fixes like virtual meetings. It is about how these temporary fixes can help us learn new ways to be better versions of our old selves, so we are more effective for others.

    The starting point is understanding that the client mindset today is different than the mindset in a pre-COVID world. While customers may still need your services, they want you to help them adapt and meet their changing needs with care, empathy and compassion.

    Helping people become empathetic communicators has always been at the forefront of our business. During any crisis, people want to know their leaders genuinely care about them and not just the bottom line. In a recent survey conducted by a public relations agency, 71% of people said if they perceive a brand is putting profit over people, they will lose trust in that brand forever.

    That’s why businesses that probe the hearts and minds of their customers to genuinely understand what they value most in these turbulent times will have an easier time reinventing the customer experience. Below are four steps to help you do just that.

    1. Clear the Weeds

    The customer doesn’t care about your problems. They’re not interested in your struggles with technology or how you’re longing for things to return to the pre-COVID way. They want to know how you will deliver services differently to help them thrive in a new normal that in some ways is here to stay. Communicating clears the path because it keeps them informed and can change perceptions. What is available to them? How will it be delivered? What will be different? What will be better?

    2. Redesign and Redecorate

    To do things differently, you have to think differently so you can find new ways to deliver value. For example, in our business for the foreseeable future, we are not traveling. That means time spent on the road frees us up to work with more people which allows clients to receive the same services faster rather than waiting for a calendar opening. We’ve also redesigned workshops and training programs to foster online interaction and keep people engaged in a virtual environment.

    3. Ask the Right Questions

    If you want to make sure clients keep buying tickets to your venue, then ask them what they want and need. What would be the biggest value to you moving forward? What do you lose sleep over? What weeds are in your path that we can help you clear? The answers will help you redesign ways to help your customers by adding new products and services or delivering them differently. Restaurants are an excellent example of how delivering services has drastically changed. Many have been forced to switch to a takeout model to help survive. For customers, it’s created new convenient and safer options to order and pay online and take advantage of speedier curbside pick-up.

    4. Create Twitter Moments

    A Twitter Moment is a carefully chosen story that is shared with masses through tweets. How can you create a great story or experience for your customers that they want to share with others? You don’t have to take to Twitter to tell people someone saved you time, money or provided a great service. If you produce valuable outcomes, your customers will do the talking for you.

    The ability to move from who are we and who do we want to become is no easy feat. However, like Joan Rivers, high performers are always looking for ways new ways to deliver value and reinvent themselves. Sometimes, just trying to survive can uncover new ways to thrive.

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  • feedwordpress 18:56:16 on 2021/01/15 Permalink
    Tags: Events, , Virtual Events   

    2021 Trend: Pandemic Tech 


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    This Year’s Consumer Electronics Show (CES – January 11-14) is all virtual because of COVID-10, but what’s most interesting is the rapid turn towards pandemic technology. It seems that the tech world has turned out in force to solve the challenges created by the pandemic.  What Is Pandemic Tech? Pandemic tech refers to technology that aims to fight the threats posed by pandemic infectious disease through identification, warnings, sanitization, management, and analysis of data.  There is actually a crowdsourced community of innovators that has named itself PandemicTec. These innovators are backed by a resource network dedicated to bridging the gap between the infectious disease community and the technology innovation ecosystem. Here are just a few of the incredibly high number … Continue reading2021 Trend: Pandemic Tech
     
  • feedwordpress 23:14:36 on 2021/01/14 Permalink
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    Karen Friedman Enterprises 2021-01-14 23:14:36 


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